Reviews often point to delivery and staffing problems, alongside clear examples of strong turf quality. Several customers mention missed delivery dates, no return calls, and rude staff. Others describe healthy, green rolls and drivers arriving on time. A smaller number of comments mention unexpected delivery fees and issues with soil quality.
Examples from available reviews (Apr 2019 – Mar 2026).
Order missed delivery date and callbacks were not received.
“No delivery arrived thursday despite waiting all day.”
120m2 delivered on time with well-established, high-quality turf.
“grass was perfectly green”
Received dead turf and the company did not assist.
“Delivered me dead turf.”
Advertised free delivery but was charged nearly £50.
“Paid through PayPal and charged nearly £50 for delivery.”
Service is the most-discussed area and leans negative. Customers repeatedly describe missed or moved delivery slots, leaving them waiting at home. Positive comments mention on-time pallet drops and drivers placing loads where requested.
Value comes up less often and opinions are mixed. Some reviewers say prices are fair for the quality. A few report paying delivery fees despite expecting free delivery from promotions or adverts.
Several reviews describe problems with order handling, including missed callbacks and failed tracking. These issues led to wasted time and extra contractor costs when deliveries arrived late. A smaller group reports fast phone answers and courteous help when they contacted the company.
Product feedback splits between strong results and poor ones. Multiple reviewers describe green, healthy turf and smooth large deliveries. Others report dead or yellow turf, missing square metres, and topsoil with clay and stones.
Fewer reviews focus specifically on communication, but they echo the broader complaints. Several customers say they received no tracking details and met rude staff when asking about deliveries. A smaller set describes polite, responsive customer service.
Ratings show a clear divide between very good and very bad experiences. Many positive reviews highlight product quality and helpful drivers. Many negative reviews link their dissatisfaction to delivery problems, weak communication, and staff behaviour.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (2) · Reviews (1) · Quotes shortened · As of: March 2026
Prompt delivery, excellent quality and very reasonable price.
“The quality is excellent.”
Order missed delivery date and callbacks were not received.
“No delivery arrived thursday despite waiting all day.”
Advertised free delivery but was charged nearly £50.
“Paid through PayPal and charged nearly £50 for delivery.”
Received 109 square metres instead of 110 and some rolls had long grass.
“received 109 square meters”
Delivery failed and customer service was unhelpful and rude.
“I have literarily wasted a whole day, waiting for something that has not arrived”
No tracking or consignment details and staff were extremely rude.
“They don’t have a clue what their doing.”
Pallet delivered on time and placed exactly where requested.
“The driver placed the pallet exactly where I asked.”
Order not delivered yet customer blamed by staff for non-delivery.
“Wheres my turf?”
120m2 delivered on time with well-established, high-quality turf.
“grass was perfectly green”
Order arrived midday and all rolls were green and healthy.
“every single roll was green and healthy”
Received dead turf and the company did not assist.
“Delivered me dead turf.”
Delivery missed, staff were rude, turf left in heat risking damage.
“Worst service ever!”
Delivery did not arrive on chosen day, causing lost time and expense.
“by 6pm Thursday I had no turf!”
40m² arrived on time and was high quality, delivered by friendly driver.
“it arrived on time and was delivered by a really friendly and helpful person.”
Delivery arrived late and turf was in poor, yellow condition.
“Supposed to be here Friday and turned up Monday.”
Topsoil delivery missed and delivery date was later changed without notice.
“My topsoil not arrived, beware they change your delivery date.”
Turf undelivered despite promise; company unreachable and worker waiting.
“it would be here by 8am this morning and it’s now nearly 10am”
Failed delivery caused contractor costs and late next-day delivery.
“Failed to deliver on the Friday.”
Over 200m2 delivered on time with excellent turf and materials.
“delivered bang on time as advised”
Turf satisfactory and customer service was polite and responsive.
“customer service always polite when I called them and answer straight away”
Soil contained clay and large stones and was described as cheap.
“Terrible soil full of clay and large stones”
I have been using Hall Stone Direct online company for a few years now and they are great. The deliveries always arrive on time, the drivers are always polite and the pallets are always well placed. Prices are very competitive too.
We were really grateful to have the turf delivered so quickly. We had a very tight schedule as we had to lay it before the bank holiday weekend. The service was really efficient and the driver was very helpful - placing it exactly where we needed it and not complaining about having to manhandle it through our narrow gate. Thanks again for all your help and we will certainly be recommending you to anyone who needs turf delivered locally.
Failed to deliver turf on time despite ordering a month prior.
“failed to deliver turf on time despite ordering it a month in advance.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hallstone sells turf and landscaping materials in the UK to homeowners and trade customers. It supplies turf rolls, bulk topsoil, and related garden-installation products. Customers can order online and book pallet deliveries through the company’s delivery service. Product pages usually give material details, measurements, and delivery terms for each item.