Reviews Analysed
21
We Collect & Analyse Reviews
Hallstone
Experiences & Reviews
Hallstone is a UK-based supplier of landscaping and garden materials that sells via an online ordering channel and arranges pallet deliveries to domestic and trade customers. Consumers researching Hallstone commonly look for information about delivery options, product condition, pricing and customer support before ordering.
Overview & Key Metrics
Positive Sentiment
38%
Latest Review
15d
Overall Rating
2.6
Our Analysis
🎯
Service quality
Several reviews describe punctual, helpful drivers and correctly placed pallets; a larger group report missed or late deliveries that disrupted labour and plans.
Share
Weak
25%
💰
Value for money
Multiple customers praise competitive prices and good value for turf and topsoil; a small number report unexpected delivery charges or billing confusion.
Share
Strong
8%
⚡
User experience
Several reviewers report issues with online ordering, tracking and IT (missing callbacks, unclear T&Cs); few cite a smooth digital ordering process.
Share
Weak
6%
🔧
Product quality
Many customers report healthy, well-cut turf and good soil; others describe dead or yellow turf, incorrect quantities and damaged rolls on arrival.
Share
Mixed
14%
📞
Communication
Numerous reports of poor telephone responses, missed callbacks and lack of tracking; some customers note polite drivers and occasional helpful service agents.
Share
Weak
20%
⭐
Overall experience
Overall impressions are mixed: several strong positive experiences with quality and delivery, but a substantial portion report service failures and poor responses.
Share
Weak
27%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Turf 100m
"
I have been using Hall Stone Direct online company for a few years now and they are great. The deliveries always arrive on time, the drivers are always polite and the pallets are always well placed. Prices are very competitive too.
We were really grateful to have the turf delivered so quickly. We had a very tight schedule as we had to lay it before the bank holiday weekend. The service was really efficient and the driver was very helpful - placing it exactly where we needed it and not complaining about having to manhandle it through our narrow gate. Thanks again for all your help and we will certainly be recommending you to anyone who needs turf delivered locally.
"
Howard
Collected.reviews
Nov 24, 2021
Featured for: Punctual deliveries and polite drivers
Fantastic quality & service
"Ordered over 200m2 of turf, delivered bang on time as advised and also can not believe with this quantity there was not one badly cu..."
Mike
Trustpilot
Sep 30, 2025
Featured for: Large order: quality and timely delivery
Worst delivery and customer service ever!
"Worst service ever! Ordered turf to arrive on Thursday and paid for 2 people to lay it. By 5.45pm still no turf! I agree with the previous post …. Wha..."
AP
Trustpilot
Sep 30, 2025
Featured for: Multiple failures: late delivery, rude staff
Free delivery is a con.
"Ordered mulch. Prominent on the page was FREE DELIVERY. Paid through PayPal and charged nearly £50 fo..."
Riverdale
Trustpilot
Sep 30, 2025
Featured for: Unexpected delivery charge despite 'FREE' claim
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
H
HappyinHerts
trustpilot.com
Sep 30, 2025
Highly recommended.
I ordered one ton of blended loam topsoil which was delivered promptly on the day it was promised. The quality is excellent. The price, £51 plus VAT a...
T
Tim Arblaster
trustpilot.com
Sep 30, 2025
Terrible service, avoid
I ordered online on a monday for delivery thursday of 4 bags of top soil. The email i recieved had all details correct. No delivery arrived thursday d...
R
Riverdale
trustpilot.com
Sep 30, 2025
Free delivery is a con.
Ordered mulch. Prominent on the page was FREE DELIVERY. Paid through PayPal and charged nearly £50 fo...
N
Norman Murray
trustpilot.com
Sep 30, 2025
Poor service ordered 110 square meters…
Poor service ordered 110 square meters of turf received 109 square meters , called them a week ago was told someone wi...
D
Darren Frag Young
trustpilot.com
Sep 30, 2025
Shocking Service and No Delivery
I ordered some Turf on Sunday and asked for delivery for the Friday, I was initially please with how simple it was to book the turf and I took the day...
R
Rob-Harrogate
trustpilot.com
Sep 30, 2025
Avoid this company. RUDE
*DO NOT USE THIS COMPANY* They don’t have a clue what their doing. They have no tracking, no consignment numbers to track your order and are extremely...
O
Oliver
trustpilot.com
Sep 30, 2025
Excellent service and a great price.
Ordered on Monday. Requested Friday delivery. It turned up at 11am on Friday. The driver placed the pallet exactly where I asked. Can't fault them, th...
N
Neil
trustpilot.com
Sep 30, 2025
Wheres my turf? Oh and its my fault. I see....
Wheres my turf? Produced me an order reference, then never got delivered. Called customer services to be told by 'Nigel' that...
R
Rob & Katy Smith
trustpilot.com
Sep 30, 2025
120m2 of turf delivered at 10am on the…
120m2 of turf delivered at 10am on the day of delivery, grass was perfectly green, t...
R
RV
trustpilot.com
Sep 30, 2025
Good experience
Was rather worried from all the reviews but can honestly say they were fab on this occasion. Ordered 40m² of turf from Hallstone as they were the chea...
M
Mohsin Akhtar
trustpilot.com
Sep 30, 2025
Delivered me dead turf
Delivered me dead turf. Contacted them. They did...
A
AP
trustpilot.com
Sep 30, 2025
Worst delivery and customer service ever!
Worst service ever! Ordered turf to arrive on Thursday and paid for 2 people to lay it. By 5.45pm still no turf! I agree with the previous post …. Wha...
J
Jessica taylor
trustpilot.com
Sep 30, 2025
Don’t waste your money or your time
Horrendous service!! I ordered 53sqm of turf on Friday 4th June for the following Thursday (plenty of time for them to get it processed) by 6pm Thursd...
D
Delacy
trustpilot.com
Sep 30, 2025
I ordered 40 square metres and it was…
I ordered 40 square metres and it was all excellent quality, it arrived on time and was delivered by a really friendly a...
S
Steve Tuck
trustpilot.com
Sep 30, 2025
Should have checked out the reviews…
Should have checked out the reviews before ordering turf. Apparently the T&C's say that the delivery can be 24 hours late. Supposed to be here Friday...
t
tony S
trustpilot.com
Sep 30, 2025
My topsoil not arrived, beware they change your delivery date.
My turf comes on time but topsoil never arrived..... what is the point, phone the customer service told me would be delivered the same day but maybe l...
D
Danielle Mcfadden
trustpilot.com
Sep 30, 2025
My turf was due to arrive yesterday and…
My turf was due to arrive yesterday and it hasn’t arrived. I spoke to the company at 5pm when my delivery hadn’t arrived and I was told it would be he...
S
Stuart
trustpilot.com
Sep 30, 2025
Not good enough.
Failed to deliver on the Friday. And got charged £300 for guys stood waiting for turf, next d...
M
Mike
trustpilot.com
Sep 30, 2025
Fantastic quality & service
Ordered over 200m2 of turf, delivered bang on time as advised and also can not believe with this quantity there was not one badly cu...
B
Bianca Box-Cameron
trustpilot.com
Sep 30, 2025
Very happy with our turf that we just…
Very happy with our turf that we just laid in the garden, customer servic...
Conclusion
Consumer reviews for Hallstone show a clear split between positive product experiences and frequent operational problems. Many buyers praise competitive pricing, courteous drivers and good turf quality when deliveries arrive as scheduled. However a substantial number of reviews report missed or late deliveries, poor telephone support, missing callbacks and occasional billing or tracking issues. Prospective customers should confirm delivery timing, request tracking or consignment details, and allow contingency for labour when booking installers. When possible, document contact details and ask for written confirmation of delivery windows and any delivery charges before payment.