Many customers like Gym King for comfortable, well-fitting gym and streetwear, plus fast order fulfilment. Reviews often single out hoodies, tracksuits, and hats as good value with attractive colours. Several shoppers describe delivery, refund, and contact problems that remained unresolved after purchase. Sizing varies by product, and some leggings and seams have failed after limited wear.
Examples from available reviews (Jan 2023 – Mar 2026).
Great quality clothes, quick delivery and decent prices.
“Really great quality clothes, quick delivery with decent prices.”
£200 order not delivered and no communication or replies.
“£200 order not delivered.. no communication no replies to my messages nothing!”
Sizing is terrible; sizes run much smaller than other brands.
“The sizing is terrible- I went one size up from all other hoodies I have and top supplied too tight.”
Leggings split after only five wears, leaving reviewer gutted.
“they've split on the bum”
When orders arrive as expected, reviewers mention quick dispatch and helpful staff. A larger group describes missing or incorrect items, tracking numbers created for parcels that never show up, and long delays or failed refunds. These fulfilment problems repeatedly drive customer dissatisfaction.
Many reviewers say tracksuits and shirts feel like good value at the listed prices. Return costs and reduced refunds come up often, with some customers saying they cancel out the value. A smaller number directly describe items as feeling cheaply made.
Many shoppers describe easy online ordering and clear delivery confirmations when purchases go smoothly. Sizing inconsistency appears often, with items reported as both smaller and larger than expected compared with other brands. Several reviews praise the site’s usability, while noting that sizing guidance is not detailed enough.
Many customers point to sturdy fabric, good fit, and pleasing colours for coats, hoodies, and sets. Another clear theme is durability issues: leggings splitting at seams, fraying, and materials turning fuzzy after minimal use. Praise for quality and complaints about wear show up across different product lines.
Some reviews mention helpful delivery updates and tracking when orders move normally. A strong negative theme focuses on emails going unanswered, missing tracking on high-value orders, and no reply to return questions. These communication gaps often sit alongside refund and missing-item problems.
Reviews divide between high-satisfaction purchases focused on the product and delivery, and low-satisfaction cases driven by post-purchase service. Positive experiences emphasise fit, comfort, and timely fulfilment. Negative experiences focus on unresolved returns, missing parcels, and no customer contact, creating a clear split in sentiment.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Everything ran smoothly; socks are good quality and the set is nice.
“socks good quality and the set i brought is really nice”
Easy purchase, quick delivery, comfy true-to-size outfit recommended.
“it’s so comfy”
Missing items refunded partially; emails and social messages ignored.
“Please refund the missing item - Borg/Woven Jacket Black”
Order delivered to wrong address and refund not received.
“still have no refund”
Parcel arrived missing shorts and customer service failed to respond.
“parcel arrived with a pair of shorts missing”
£200 order not delivered and no communication or replies.
“£200 order not delivered.. no communication no replies to my messages nothing!”
Leggings split after only five wears, leaving reviewer gutted.
“they've split on the bum”
Sizes inconsistent, either far too big or too tight.
“Sizes are ridiculous and way out either far to big or too tight”
Nice fit and quick delivery but leggings ripped on first wear.
“2 pairs ripped the first time i wore them.”
Return policy charged more than item cost; no free return label provided.
“this company does not provide a free return label”
Good product quality but refunds were slow and poorly handled.
“the returns policy is a joke.”
Returned items but still hasn't received refund and emails ignored.
“still haven't received a refund”
Company charges returns per item and failed to refund correctly.
“Charged to return each individual item.”
Order wasn't dispatched and company was uncontactable.
“Didn't dispatch item and uncontactable.”
New tracksuit looked aged and started to fray before washing.
“Terrible quality”
Poly material became fuzzy on the back of the jacket and pant.
“the material on back of the jacket got fuzzy”
Orders had missing or wrong items and emails went unanswered.
“i still havent heard anything back.”
Cannot return items and the company does not respond to emails.
“Don't buy you can't return it and don't respond to your mails”
Received a reduced refund after return due to per-return charges.
“got refund of 20£”
Leggings split at the seam after limited use; durability disappointing.
“the leggings have split at the seam on the right inner thigh”
I recently purchased a tracksuit from Gym King and I must say, I am extremely impressed with the quality of their clothing. The material is comfortable and durable, perfect for my daily workouts or leisure activities.
Along with the great quality, the design of their tracksuits is also very stylish and modern. I received many compliments on them while wearing it out in public.
The customer service was exceptional as well. The staff members were helpful and knowledgeable about their products which made selecting the right size easy for me.
Overall, I highly recommend Gym King to anyone looking for trendy workout attire or comfortable everyday wear. Their products are top-notch in both style and quality.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Gym King is an apparel brand that designs and sells activewear and athleisure. Its range includes hoodies, leggings, tracksuits, coats, and accessories for everyday and gym use. The brand sells through an online store and through retail channels. It manages e-commerce orders, payments, and parcel fulfilment for domestic and international customers.