Customers repeatedly describe high-quality, weatherproof outerwear with careful finishing. Several reviewers mention staff by name and praise fast, personal help. One review reports slow or no response from customer service. Many buyers say the price feels fair for the materials and build.
Examples from available reviews (Jun 2022 – Mar 2026).
Staff located a suitable coat and provided helpful reservation and service.
“Peter who had been most helpful got back in touch”
Criticised slow customer service response but issue eventually resolved.
“There is no customer service!!”
Praises craftsmanship, fit and durable fabric of the Wellington Packaway raincoat.
“Professional craftsmanship that gives it a tailored and stylish look”
Received outstanding quality and styling, good value even at full price.
“For the money the quality and the styling are outstanding.”
Many customers describe friendly, personal help from staff, often naming team members and noting quick repairs or replacements. One clear complaint cites no response, standing out against the otherwise positive service feedback.
Several reviewers say the coats offer sensible value for the materials and styling. A few note they are not budget items, but say the workmanship and finish make the price worthwhile.
Customers mention good fit, comfort, and appealing colour options across styles. A small number point to a tight feel under the arms; in positive reviews, returns and exchanges come across as easy.
Reviews often point to durable fabrics, effective insulation, and solid weather protection in both raincoats and field jackets. Many recommend specific models for their clean finishing, practical pockets, and overall build.
Several customers report fast replies from the web team and tailored advice from staff. Questions about design changes, such as tartan patterns, appear only occasionally but show interest in different finishes.
Most reviews show strong satisfaction with the build quality and the support after purchase. One low-rating service complaint creates a sharp contrast with the rest of the feedback.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Staff located a suitable coat and provided helpful reservation and service.
“Peter who had been most helpful got back in touch”
Product quality met expectations and Peter provided exceptional aftercare.
“Peter went above the standard, cookie-cutter response”
Excellent customer service, easy returns, and very good quality coats.
“Amazing customer service”
Reviewer apologises for confusing Guards London with a military stockist.
“I owe this company my humblest apology”
Bought a discounted field jacket with excellent quality, design and useful features.
“The best coat I've ever owned, literally!”
Asks if montage reversible coats could be made in tartan patterns.
“Is it possible the montage reversible coats will be designed with tartan?”
Praises craftsmanship, fit and durable fabric of the Wellington Packaway raincoat.
“Professional craftsmanship that gives it a tailored and stylish look”
Received outstanding quality and styling, good value even at full price.
“For the money the quality and the styling are outstanding.”
Helpful personalised advice from web manager and prompt return handling.
“The communication, reassurance and prompt response was above and beyond many other experiences.”
Very impressed with quality, fit and durability; strong recommendation.
“They're honestly the best jackets I've owned”
Not cheapest but high-quality, warm, windproof and rainproof coat.
“Warm, windproof and rainproof.”
Coat replaced promptly despite a flaw; excellent customer service.
“the customer service to replace the coat was excellent”
Criticised slow customer service response but issue eventually resolved.
“There is no customer service!!”
Bought a well-made navy coat that fitted well and was promptly delivered.
“the product far exceeded the lovely photo!”
Reviewer states service and products were fantastic.
“Fantastic Service and Products”
High-quality coat with fast and helpful customer service for spare buttons.
“received a reply within the hour and new buttons sent out”
Product good but fit was slightly tight under arms; helpful service.
“just found the cut a slight to tight under the arms”
Excellent quality raincoat that matched online photos, with great service.
“Really excellent quality raincoat”
Lightweight yet warm and waterproof coat with good detailing and sensible price.
“lightweight but warm and waterproof”
Coat has great fit and appealing colours.
“Great fit and interesting colours!”
High-quality materials and manufacture; well insulated and good pocketing.
“High quality materials and manufacture”
Coat well designed, well made, stylish and functional.
“My coat is perfect”
I recently purchased a raincoat from Guards London, and I must say that I am thoroughly impressed with the quality of their product. The attention to detail on this coat is exceptional, and it fits like a glove.
One thing that stood out to me about Guards London was their commitment to British style. Their raincoats exude classic sophistication, and are made with high-quality materials that will last for years. In addition, their selection of casual coats and bespoke suits is equally impressive.
The ordering process was simple and straightforward, with easy navigation through their website. Upon receiving my order, the shipping was prompt and efficient.
Overall, my experience with Guards London has been nothing short of positive. Their commitment to quality British style is evident in every aspect of their business - from the design of their products down to the customer service they provide.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Guards London designs and sells outerwear, focusing on coats, rainwear, and field-style jackets. Its online store includes product pages with materials, sizing, and care details. Shoppers can check features like pocket layouts, insulation, and waterproof ratings. The site lists customer service contacts along with returns and shipping policies. Guards London highlights British-inspired design and targets both UK and international customers.