Reviews Analysed
21
We Collect & Analyse Reviews
Grenson
Experiences & Reviews
Grenson is a long-established British footwear maker specialising in leather shoes and boots. The brand has a heritage reputation for handcrafted styles and sells through its own retail outlets and an online store. People searching reviews typically look for information on craftsmanship, fit, durability, delivery and after-sales service.
Overview & Key Metrics
Positive Sentiment
52%
Latest Review
19d
Overall Rating
3.0
Our Analysis
🎯
Service quality
Service reports are mixed: several customers praise helpful in-store staff and repair turnarounds, while many describe unresolved orders, misleading delivery options and returns problems.
Share
Mixed
20%
💰
Value for money
Views on value vary: some call items inexpensive or worth the price for quality, while others complain about high prices or unexpected fees and deductions on returns.
Share
Mixed
3%
⚡
User experience
User experience is inconsistent: positive notes on comfort, fit and quick delivery contrast with reports of website faults, wrong insoles and difficult returns processes.
Share
Mixed
19%
🔧
Product quality
Product quality draws praise for craftsmanship and longevity, but multiple reviews report early faults such as glue failure, detached rivets and soles wearing prematurely.
Share
Mixed
19%
📞
Communication
Communication is a frequent concern: many reviewers report ignored emails, no replies and poor phone support, while a minority note clear updates during repairs or shipping.
Share
Weak
15%
⭐
Overall experience
Overall experiences are split: many customers report satisfaction with fit, quality and in-store help, but an almost equal number report delivery, returns or service failures.
Share
Mixed
24%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (October 2022 – September 2025).
Great service on a resoling
"I have owned a pair of Grenson sneakers for two years now and they have been through hell and back with me through 2 house moves and a renovation. Las..."
MI
Trustpilot
Sep 30, 2025
Featured for: positive repair service and communication
I purchased a pair of boots online
"I purchased a pair of boots online. I know this is based in the U.K., but it said that all duties were included with the purchase for customers in the..."
Javier Hernandez
Trustpilot
Sep 30, 2025
Featured for: customs duty and poor support
Non-existent customer service
"I ordered the Susanna loafers online and was initially really pleased with them. The design is beautiful, the leather looks great and was easy to brea..."
Arisoa Rajaonson
Trustpilot
Sep 30, 2025
Featured for: early glue failure, no response
Grenson stands behind their brand
"I had an unfortunate experience purchasing a pair of Grenson Boots from another online retailer, and James and the team at Grenson really went the dis..."
Kevin
Trustpilot
Sep 30, 2025
Featured for: store intervention and brand support
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Mr Swithenbank
trustpilot.com
Sep 30, 2025
Great company great service
I can only speak from my own experience but I can't understand negative reviews these are the best pair of shoes I have ever owne...
J
Javier Hernandez
trustpilot.com
Sep 30, 2025
I purchased a pair of boots online
I purchased a pair of boots online. I know this is based in the U.K., but it said that all duties were included with the purchase for customers in the...
S
Sonja
trustpilot.com
Sep 30, 2025
Ordered 2 weeks still not packed or…
Ordered 2 weeks still not packed or shipped. Customs servi...
C
Claire Garner
trustpilot.com
Sep 30, 2025
Another 1 star review for awful…
Another 1 star review for awful customer service. I love the ethos of Grenson. Who wouldn't go for a heritage brand, quality manufacturing and timeles...
M
MI
trustpilot.com
Sep 30, 2025
Great service on a resoling
I have owned a pair of Grenson sneakers for two years now and they have been through hell and back with me through 2 house moves and a renovation. Las...
A
Arisoa Rajaonson
trustpilot.com
Sep 30, 2025
Non-existent customer service
I ordered the Susanna loafers online and was initially really pleased with them. The design is beautiful, the leather looks great and was easy to brea...
J
Joseph McCulloch
trustpilot.com
Sep 30, 2025
Boots broke in <6m.
...
E
Elle
trustpilot.com
Sep 30, 2025
Recently bought a pair of white sandals…
Recently bought a pair of white sandals - the queenie. Really nice quality and custo...
V
Vincenzo Esposito
trustpilot.com
Sep 30, 2025
Quality Style Design
Grenson Shoes Quality Style Designs delivery spot on 24 hrs Nationally very happy to b...
P
Paul Q
trustpilot.com
Sep 30, 2025
Dismal returns process
Dismal returns process. Emails and messages ignored. Section...
L
Laura R
trustpilot.com
Sep 30, 2025
Very underhanded business ethics and misleading.
I ordered a pair of boots which I had to pay for next day delivery (no other postage option available or offered). After 3 days I contacted Grenson fo...
S
Suzi
trustpilot.com
Sep 30, 2025
Love Grenson …
I’ve had a few pairs of shoes now from Grenson. I’ve always had great service. All the shoes have been...
l
lizp
trustpilot.com
Sep 30, 2025
Bad first impression
I take a size 6.5. Because Grenson do not sell half sizes in the trainers I was interested in I ordered a 6 and a 7. I didn't receive the welcome disc...
o
olivier bourgeois
trustpilot.com
Sep 30, 2025
NE PAS COMMANDER qualité et service…
NE PAS COMMANDER qualité et service… NE PAS COMMANDER qualité et service client lamentable achat d’une paire de chaussure de pres de 450 euros le rive...
K
Kevin
trustpilot.com
Sep 30, 2025
Grenson stands behind their brand
I had an unfortunate experience purchasing a pair of Grenson Boots from another online retailer, and James and the team at Grenson really went the dis...
I
IVAN GERMANOFF
trustpilot.com
Sep 30, 2025
Keep your receipts forever
Keep your receipts forever. If you have an issue with the quality you won’t get any help without your proof of purchase. Even though the claim is Gren...
S
Samson Daniel
trustpilot.com
Sep 30, 2025
I bought boots
I bought boots, comfortable and comfortable. The toe is a...
M
Maximillian Edwards
trustpilot.com
Sep 30, 2025
Bought shoes here at a discount
Bought shoes here at a discount. Very comfortable, I...
B
Brian Collins
trustpilot.com
Sep 30, 2025
Great service
Great service! If you need a professional consultation - you should v...
D
Dan Smith
trustpilot.com
Sep 30, 2025
Lovely shoes with an efficient service
Not my first purchase and won’t be my last. Lovely sho...
Conclusion
Reviews for Grenson show a clear split: many customers praise the fit, craftsmanship and helpful in-store or repair experiences, while a substantial number report problems with online orders, returns and customer communications. Specific product issues reported include early glue failure, detached rivets and soles wearing sooner than expected in a minority of cases. Multiple reviewers advise keeping proof of purchase and checking return and customs information before ordering, particularly from outside the UK. If you value trying shoes in person and direct store support, several reviews indicate better outcomes in-store; online buyers should weigh the mixed reports on shipping, returns and after-sales response.