Gossard
Experiences & Reviews
Gossard is a UK-based lingerie brand selling bras, knickers and swimwear through its own webstore and third-party retailers. Customers commonly shop for fit, comfort and design; the brand is available online and via retail partners in multiple markets.
Overview & Key Metrics
Our Analysis
Service quality
Several reviews report delayed refunds, unresolved returns and poor handling; a smaller group praises prompt replacements and fast dispatch when service works.
Value for money
Complaints often mention return postage fees and perceived poor durability making purchases feel poor value; other shoppers cite good sale prices and reasonable cost.
User experience
Some customers report slow or buggy website, sizing inconsistencies and delivery delays; others describe quick dispatch, clear confirmations and fast delivery.
Product quality
Product reports are mixed: many customers praise comfort, fit and fabric, while a noticeable proportion report faulty items, holes or items wearing out quickly.
Communication
Numerous reviews describe no replies, unacknowledged returns and slow responses; some purchasers note prompt confirmation emails or rapid replies in isolated cases.
Overall experience
Overall impressions split: several long-term fans report positive fit and repeat purchases, but many reviews cite returns and support failures that sour the experience.
Our Independent Methodology
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Data Collection
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AI Analysis
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Featured Customer Experiences
Representative examples from 20 verified reviews (November 2021 – September 2025).
APPALLING SERVICE
"I placed an order on 4 April. Unfortunately the sizes weren't right so I sent back requesting a different size. Three weeks later I had heard nothing..."
Poor quality
"Bra quality has gone very downhill, purchased 6 bras last month, three now have holes in them after being worn a handful of times and hand washed as p..."
Love them! Happy customer
"Not only do Gossard do gorgeous bras, but when one of mine ripped th..."
Everything went ok, with a few hick-ups
"I ordered from their webstore and after some hick-ups, mostly with the website, everything went much like expected. The experience doesn't really stan..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (19) · Collected.reviews (1) · Quotes shortened · As of: September 2025
The bra I ordered got broked after 2…
The bra I ordered got broked after 2 wears and one handwash. I contacted the service...
Have to pay to return items
Pretty bra but the returns policy is just utterly rubbish. I don't think you should ever have to pay to return an unsuitable item, especially not to a...
Everything went ok, with a few hick-ups
I ordered from their webstore and after some hick-ups, mostly with the website, everything went much like expected. The experience doesn't really stan...
Sent back items to the address on the…
Sent back items to the address on the returns label , said they not received it . Sent them prof of postage and still no response or refun...
These bra's are so comfy that i forget…
These bra's are so comfy that i forget i have them on, I have washed them a...
* The worst returns experience I've had…
* The worst returns experience I've had as a seasoned Internet shopper * Received 2 faulty items * Customer service was not what I'd expect from a mod...
Poor quality
Bra quality has gone very downhill, purchased 6 bras last month, three now have holes in them after being worn a handful of times and hand washed as p...
No issues at all
I was concerned about buying direct from Gossard due to the reviews being 'less than perfect'! But I have to say I have now ordered 3 times, and all w...
APPALLING SERVICE
I placed an order on 4 April. Unfortunately the sizes weren't right so I sent back requesting a different size. Three weeks later I had heard nothing...
Impossible to get a refund.
It seems a standard practice for this company to accuse customers of wearing the items (and making them dirty!) before returns. It of course makes a l...
Thanks Gossard
I was a bit worried about ordering from Gossard because of the bad reviews on here. Because there was a sale on and the reviews were good I decided to...
My Favourite Underwear Brand
My Favourite Underwear Brand! I own a small collection of Gossard sets now and I absolutely love t...
Ordered off gossard.com nearly 2 weeks…
Ordered off gossard.com nearly 2 weeks ago, got an email a week ago saying dispatched no information about courier. Nothing...
My parcel was dispatched swiftly and…
My parcel was dispatched swiftly and arrived within a couple of days. I took heed from previous sizing reviews and ordered my norm...
Have been a good customer of gossard…
Have been a good customer of gossard for a fairly Long time. I returned an order as it was too small. Waited a long time for refund so I phoned them t...
Terrible customer service
I received an email stating that the item I had returned was not in the same condition as it was sent out and they were not refunding...
Avoid this company
Disgusting customer service. Being forced to pay to return poor quality items which look nothing like the picture. Complete waste of money and I will...
Love them! Happy customer
Not only do Gossard do gorgeous bras, but when one of mine ripped th...
High charge, poor service
I ordered some goods from Gossard nearly two weeks ago. They charged £4 for delivery. I still haven't had the items, so contacted Customer Services. T...
Bras, pants and bikinis
Great products, exceptional customer service, swift processing, deliveries is what I have gotten from Gossard for the last 3 years. It is true that one is likely to try a different item from another to compare the quality and prices but for my pants, bras and lingerie I have remained a frequent customer here. Their bras are so comfortable, perfect sizes and the quality is incomparable. The pants also have worked well for me. Fabric is soft and not sweaty, leaving you dry all day. They are easy to clean , beautiful and stylish. I recently ordered bikinis from them and they are also good. Five stars all the way!
Conclusion
Reviews show a clear split: many customers praise Gossard for comfort, fit and fast dispatch, while a substantial group reports problems with returns, refunds and customer contact. Product feedback varies from durable, comfortable bras to reports of faulty items or early wear. If you consider buying, check the returns policy, keep proof of postage and consider using tracked returns. For sizing, follow size guidance in reviews and anticipate some variation between collections.