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We Collect & Analyse Reviews

Gossard
Experiences & Reviews

Gossard is a UK-based lingerie brand selling bras, knickers and swimwear through its own webstore and third-party retailers. Customers commonly shop for fit, comfort and design; the brand is available online and via retail partners in multiple markets.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 40%
Latest Review 19d
Overall Rating
2.5

Our Analysis

🎯

Service quality

Several reviews report delayed refunds, unresolved returns and poor handling; a smaller group praises prompt replacements and fast dispatch when service works.

Share
21%
Weak
💰

Value for money

Complaints often mention return postage fees and perceived poor durability making purchases feel poor value; other shoppers cite good sale prices and reasonable cost.

Share
12%
Weak

User experience

Some customers report slow or buggy website, sizing inconsistencies and delivery delays; others describe quick dispatch, clear confirmations and fast delivery.

Share
9%
Mixed
🔧

Product quality

Product reports are mixed: many customers praise comfort, fit and fabric, while a noticeable proportion report faulty items, holes or items wearing out quickly.

Share
16%
Mixed
📞

Communication

Numerous reviews describe no replies, unacknowledged returns and slow responses; some purchasers note prompt confirmation emails or rapid replies in isolated cases.

Share
17%
Weak

Overall experience

Overall impressions split: several long-term fans report positive fit and repeat purchases, but many reviews cite returns and support failures that sour the experience.

Share
26%
Weak

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (19) · Collected.reviews (1) · Quotes shortened · As of: September 2025

K
KLUNDERT
trustpilot.com Sep 30, 2025

The bra I ordered got broked after 2…

The bra I ordered got broked after 2 wears and one handwash. I contacted the service...

S
Sarah Dale
trustpilot.com Sep 30, 2025

Have to pay to return items

Pretty bra but the returns policy is just utterly rubbish. I don't think you should ever have to pay to return an unsuitable item, especially not to a...

M
Mark
trustpilot.com Sep 30, 2025

Everything went ok, with a few hick-ups

I ordered from their webstore and after some hick-ups, mostly with the website, everything went much like expected. The experience doesn't really stan...

S
Sue Mitchell
trustpilot.com Sep 30, 2025

Sent back items to the address on the…

Sent back items to the address on the returns label , said they not received it . Sent them prof of postage and still no response or refun...

W
WM
trustpilot.com Sep 30, 2025

These bra's are so comfy that i forget…

These bra's are so comfy that i forget i have them on, I have washed them a...

S
Sarah Howe
trustpilot.com Sep 30, 2025

* The worst returns experience I've had…

* The worst returns experience I've had as a seasoned Internet shopper * Received 2 faulty items * Customer service was not what I'd expect from a mod...

m
megan weaver
trustpilot.com Sep 30, 2025

Poor quality

Bra quality has gone very downhill, purchased 6 bras last month, three now have holes in them after being worn a handful of times and hand washed as p...

C
CLP
trustpilot.com Sep 30, 2025

No issues at all

I was concerned about buying direct from Gossard due to the reviews being 'less than perfect'! But I have to say I have now ordered 3 times, and all w...

N
Natalie Rodrigues
trustpilot.com Sep 30, 2025

APPALLING SERVICE

I placed an order on 4 April. Unfortunately the sizes weren't right so I sent back requesting a different size. Three weeks later I had heard nothing...

a
ania
trustpilot.com Sep 30, 2025

Impossible to get a refund.

It seems a standard practice for this company to accuse customers of wearing the items (and making them dirty!) before returns. It of course makes a l...

R
Rebecca Mitchell
trustpilot.com Sep 30, 2025

Thanks Gossard

I was a bit worried about ordering from Gossard because of the bad reviews on here. Because there was a sale on and the reviews were good I decided to...

A
Aneta
trustpilot.com Sep 30, 2025

My Favourite Underwear Brand

My Favourite Underwear Brand! I own a small collection of Gossard sets now and I absolutely love t...

z
zosia
trustpilot.com Sep 30, 2025

Ordered off gossard.com nearly 2 weeks…

Ordered off gossard.com nearly 2 weeks ago, got an email a week ago saying dispatched no information about courier. Nothing...

A
Amanda Louise Cullum
trustpilot.com Sep 30, 2025

My parcel was dispatched swiftly and…

My parcel was dispatched swiftly and arrived within a couple of days. I took heed from previous sizing reviews and ordered my norm...

L
Lorna Mcgarrity
trustpilot.com Sep 30, 2025

Have been a good customer of gossard…

Have been a good customer of gossard for a fairly Long time. I returned an order as it was too small. Waited a long time for refund so I phoned them t...

S
Sian Halls
trustpilot.com Sep 30, 2025

Terrible customer service

I received an email stating that the item I had returned was not in the same condition as it was sent out and they were not refunding...

E
Em
trustpilot.com Sep 30, 2025

Avoid this company

Disgusting customer service. Being forced to pay to return poor quality items which look nothing like the picture. Complete waste of money and I will...

P
Philippa
trustpilot.com Sep 30, 2025

Love them! Happy customer

Not only do Gossard do gorgeous bras, but when one of mine ripped th...

L
Liz
trustpilot.com Sep 30, 2025

High charge, poor service

I ordered some goods from Gossard nearly two weeks ago. They charged £4 for delivery. I still haven't had the items, so contacted Customer Services. T...

M
Maya Sienna
Collected.reviews Nov 30, 2021

Bras, pants and bikinis

Great products, exceptional customer service, swift processing, deliveries is what I have gotten from Gossard for the last 3 years. It is true that one is likely to try a different item from another to compare the quality and prices but for my pants, bras and lingerie I have remained a frequent customer here. Their bras are so comfortable, perfect sizes and the quality is incomparable. The pants also have worked well for me. Fabric is soft and not sweaty, leaving you dry all day. They are easy to clean , beautiful and stylish. I recently ordered bikinis from them and they are also good. Five stars all the way!

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Conclusion

Reviews show a clear split: many customers praise Gossard for comfort, fit and fast dispatch, while a substantial group reports problems with returns, refunds and customer contact. Product feedback varies from durable, comfortable bras to reports of faulty items or early wear. If you consider buying, check the returns policy, keep proof of postage and consider using tracked returns. For sizing, follow size guidance in reviews and anticipate some variation between collections.