Reviews swing between strong praise for the products and major problems after purchase. Many customers mention comfort, good fit, and fast dispatch. Several say returns were received but refunds were delayed or withheld, with weak or unhelpful customer service. Delivery is often quick, but return fees and failed contact leave buyers frustrated.
Examples from available reviews (Nov 2021 – Feb 2026).
Bras are very comfortable and remain like new after washes.
“These bra's are so comfy that i forget i have them on”
Three orders went smoothly with quick dispatch and good delivery.
“Confirmation email received, dispatched next day”
Several bras developed holes after only a few wears and washes.
“three now have holes in them”
Sent back order and waited weeks with no refund or communication.
“I HAVE NO BRAS AND NO REFUND.”
Most complaints focus on returns and refunds. Many reviewers say they heard nothing after sending items back and describe staff as rude or unhelpful. A small number report quick, helpful support, including an offer of a replacement.
Several reviewers point to extra costs such as return postage and delivery fees and call the overall value poor. Others feel the comfort and fabric quality justify the price. Return-related charges come up repeatedly in low-rated feedback.
Many shoppers describe fast dispatch, reliable delivery, and items that fit as expected. A few say the website is slow or buggy and that sizing runs smaller. Views on the returns process differ sharply between reviewers.
Many reviews highlight comfort, elegant design, and fabric that holds up after washing. Several also report early failures, including holes and a bra breaking after very few wears. Both strong praise and criticism show up across reviews.
Many customers say customer service goes quiet or takes a long time to respond after questions or returns. A minority report clear, timely replies and a replacement offer. Communication problems often sit alongside unresolved refund disputes.
Experiences split sharply: high ratings for fit and delivery, and low ratings linked to returns and support. Good first impressions often give way to problems after purchase. The result is uneven overall satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (19) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Bra broke after two wears and customer service did not respond.
“The bra I ordered got broked after 2 wears and one handwash.”
Had to pay £5 return postage and found returns policy unacceptable.
“I am £5 down in return postage”
Website was slow and sizes ran smaller; returns were straightforward.
“The website is at times slow and buggy.”
Returned items but company hasn't acknowledged or refunded after 23 days.
“still no response or refund”
Bras are very comfortable and remain like new after washes.
“These bra's are so comfy that i forget i have them on”
Received faulty items and experienced poor returns customer service.
“Received 2 faulty items”
Several bras developed holes after only a few wears and washes.
“three now have holes in them”
Three orders went smoothly with quick dispatch and good delivery.
“Confirmation email received, dispatched next day”
Sent back order and waited weeks with no refund or communication.
“I HAVE NO BRAS AND NO REFUND.”
Company allegedly accuses customers of wearing items and refuses refunds.
“Customer service is rude and unhelpful or non existent.”
Order arrived quickly and everything fitted well with good quality.
“The order arrived quickly and everything fit.”
Reviewer loves Gossard sets for elegant design and comfort.
“I absolutely love them for the elegant design and incredible comfort!”
Dispatched email received but parcel hasn't arrived and no communication.
“Still not arrived have contacted customer services and had no communication at all.”
Parcel arrived quickly and items fit well with lovely fabric.
“My parcel was dispatched swiftly and arrived within a couple of days.”
Returned too-small order but company claimed it was worn and withheld refund.
“it was getting sent back to me as it had been worn!”
Company refused refund claiming returned bra wasn't in original condition.
“the item I had returned was not in the same condition as it was sent out”
Customer forced to pay returns and encountered rude customer service.
“Disgusting customer service.”
Company replied within 12 hours and offered a replacement promptly.
“they replied within 12h offering me a replacement.”
Paid £4 for delivery and experienced slow, unsatisfactory postage service.
“£4 to send by 2nd class mail is a rip-off”
Great products, exceptional customer service, swift processing, deliveries is what I have gotten from Gossard for the last 3 years. It is true that one is likely to try a different item from another to compare the quality and prices but for my pants, bras and lingerie I have remained a frequent customer here. Their bras are so comfortable, perfect sizes and the quality is incomparable. The pants also have worked well for me. Fabric is soft and not sweaty, leaving you dry all day. They are easy to clean , beautiful and stylish. I recently ordered bikinis from them and they are also good. Five stars all the way!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Gossard is a UK lingerie brand selling bras, briefs, shapewear, and hosiery. Its range covers everyday and occasion styles, often using lace and engineered stretch fabrics. Shoppers can buy through the online store and selected retailers and department stores. Product pages usually include size guides and care instructions to help customers pick the right size and look after items.