Reviews show a clear split: many customers praise Gossard for comfort, fit and fast dispatch, while a substantial group reports problems with returns, refunds and customer contact. Product feedback varies from durable, comfortable bras to reports of faulty items or early wear. If you consider buying, check the returns policy, keep proof of postage and consider using tracked returns. For sizing, follow size guidance in reviews and anticipate some variation between collections.
Examples from available reviews (Nov 2021 – Feb 2026).
Sent back order and waited weeks with no refund or communication.
“I HAVE NO BRAS AND NO REFUND.”
Several bras developed holes after only a few wears and washes.
“three now have holes in them”
Company replied within 12 hours and offered a replacement promptly.
“they replied within 12h offering me a replacement.”
Website was slow and sizes ran smaller; returns were straightforward.
“The website is at times slow and buggy.”
Several reviews report delayed refunds, unresolved returns and poor handling; a smaller group praises prompt replacements and fast dispatch when service works.
Complaints often mention return postage fees and perceived poor durability making purchases feel poor value; other shoppers cite good sale prices and reasonable cost.
Some customers report slow or buggy website, sizing inconsistencies and delivery delays; others describe quick dispatch, clear confirmations and fast delivery.
Product reports are mixed: many customers praise comfort, fit and fabric, while a noticeable proportion report faulty items, holes or items wearing out quickly.
Numerous reviews describe no replies, unacknowledged returns and slow responses; some purchasers note prompt confirmation emails or rapid replies in isolated cases.
Overall impressions split: several long-term fans report positive fit and repeat purchases, but many reviews cite returns and support failures that sour the experience.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (19) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Bra broke after two wears and customer service did not respond.
“The bra I ordered got broked after 2 wears and one handwash.”
Had to pay £5 return postage and found returns policy unacceptable.
“I am £5 down in return postage”
Website was slow and sizes ran smaller; returns were straightforward.
“The website is at times slow and buggy.”
Returned items but company hasn't acknowledged or refunded after 23 days.
“still no response or refund”
Bras are very comfortable and remain like new after washes.
“These bra's are so comfy that i forget i have them on”
Received faulty items and experienced poor returns customer service.
“Received 2 faulty items”
Several bras developed holes after only a few wears and washes.
“three now have holes in them”
Three orders went smoothly with quick dispatch and good delivery.
“Confirmation email received, dispatched next day”
Sent back order and waited weeks with no refund or communication.
“I HAVE NO BRAS AND NO REFUND.”
Company allegedly accuses customers of wearing items and refuses refunds.
“Customer service is rude and unhelpful or non existent.”
Order arrived quickly and everything fitted well with good quality.
“The order arrived quickly and everything fit.”
Reviewer loves Gossard sets for elegant design and comfort.
“I absolutely love them for the elegant design and incredible comfort!”
Dispatched email received but parcel hasn't arrived and no communication.
“Still not arrived have contacted customer services and had no communication at all.”
Parcel arrived quickly and items fit well with lovely fabric.
“My parcel was dispatched swiftly and arrived within a couple of days.”
Returned too-small order but company claimed it was worn and withheld refund.
“it was getting sent back to me as it had been worn!”
Company refused refund claiming returned bra wasn't in original condition.
“the item I had returned was not in the same condition as it was sent out”
Customer forced to pay returns and encountered rude customer service.
“Disgusting customer service.”
Company replied within 12 hours and offered a replacement promptly.
“they replied within 12h offering me a replacement.”
Paid £4 for delivery and experienced slow, unsatisfactory postage service.
“£4 to send by 2nd class mail is a rip-off”
Great products, exceptional customer service, swift processing, deliveries is what I have gotten from Gossard for the last 3 years. It is true that one is likely to try a different item from another to compare the quality and prices but for my pants, bras and lingerie I have remained a frequent customer here. Their bras are so comfortable, perfect sizes and the quality is incomparable. The pants also have worked well for me. Fabric is soft and not sweaty, leaving you dry all day. They are easy to clean , beautiful and stylish. I recently ordered bikinis from them and they are also good. Five stars all the way!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Gossard is a UK-based lingerie brand selling bras, knickers and swimwear through its own webstore and third-party retailers. Customers commonly shop for fit, comfort and design; the brand is available online and via retail partners in multiple markets.