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We Collect & Analyse Reviews

Goldsmiths
Experiences & Reviews

Goldsmiths is a UK jeweller and watch retailer operating multiple high‑street branches and an online shop. The company sells new and pre‑owned watches and jewellery and offers services such as repairs, alterations and valuations. Consumers researching Goldsmiths commonly look for information on store-level service, after‑sales care, delivery and authenticity of pre‑owned items. This summary uses only supplied customer reviews to highlight recurring strengths and weaknesses for prospective buyers.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 52%
Latest Review 16d
Overall Rating
2.9

Our Analysis

🎯

Service quality

In‑store service is mixed: several reviewers praised knowledgeable, helpful staff at specific branches, while many reported rude or unhelpful interactions and refusals.

Share
28%
Mixed
💰

Value for money

Value concerns centre on pre‑owned purchases and trade‑in offers; a few reviewers reported large losses or disputed valuations after purchase.

Share
4%
Weak
⚡

User experience

Shopping and collection flows vary: some customers report easy online booking and quick repairs, while others experienced delays, missing orders or poor in‑store handling.

Share
10%
Mixed
🔧

Product quality

Several reviewers reported defective or misrepresented pre‑owned watches and disputed exchanges; a smaller number praised flawless alterations and successful repairs.

Share
9%
Weak
📞

Communication

Communication is frequently criticised for missed calls, unanswered emails and lack of updates, though some customers received timely email updates and helpful follow‑ups.

Share
18%
Weak
⭐

Overall experience

Overall experiences are split: many positive encounters with individual staff and service, but recurring negative reports often stem from communication and product disputes.

Share
30%
Mixed

View all 21 public customer reviews – filtered by relevance →

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Data Collection

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

c
colin
External Source Oct 02, 2025

Goldsmiths Norwich Useless

Did as asked,emailed Goldsmiths customer care. They wanted me to write a full description of what happened. I just said NO, not doing that. Emailed my...

C
Colin Dale
External Source Oct 02, 2025

Utter shambles out of the Reading (Oracle) branch

I've tried to rectify these issues directly with the branch for the last month or so but am giving up in despair. Attended last month, looking for a R...

I
Ian Healey
External Source Oct 01, 2025

Excellent service from Shaq and the…

Excellent service from Shaq and the team at The Bullring when I took my watch in for r...

M
Michael hoepelman
External Source Sep 30, 2025

OUTSTANDING SERVICE FROM CHARLOTTE

I had the pleasure of dealing with Charlotte at the Chelmsford branch of Goldsmiths, and I can’t speak highly enough of the experience. She works on t...

A
Antony Beardsley
External Source Sep 26, 2025

All very nice and easy

Purchased two tissot pr100s. Kept one and sent the other bac...

C
CHARLES BRYER
External Source Sep 22, 2025

Recently visited Goldsmiths at Cribbs…

Recently visited Goldsmiths at Cribbs for a quote to alter 2 rings (size up). Was offered a drink and a seat on arrival- then quoted significantly les...

D
David Doyle
External Source Sep 20, 2025

How does one buy from this store?

I found a watch online, ordered it, and received an email to say I’ll hear soon regarding when I can collect from Southampton West Quay store. Couple...

c
customer
External Source Sep 18, 2025

Bought a Seiko speed timer ssc935

Bought a Seiko speed timer ssc935. Watch today . First time visit to goldsmiths which was great Jill and Brook...

A
Alan Binu
External Source Sep 17, 2025

I put my order on the 10/09/25

I put my order on the 10/09/25 Intially waited and wasn’t getting any reports on the watch and w...

D
Denise
External Source Sep 16, 2025

Appalling Service…

I have already left one review and now I’m doing another one. I’ve now had to address a complaint to the CEO Annie Warburton because the staff just li...

F
Francesco Politi
External Source Sep 15, 2025

Superior Customer Service by Jess and Adam in Reading

I would like to thank Jess and Adam for their incredible customer service at Goldsmiths in the Oracle, Reading. They took the time to explain to me al...

D
Darrell
External Source Sep 11, 2025

Don’t buy pre-owned.

Sold a watch they didn’t own! Do not buy a pre-owned watch from Goldsmiths! We purchased a watch via Goldsmiths website. They took the money and we re...

R
Rachael
External Source Sep 11, 2025

Goldsmiths

Goldsmiths, Victoria Street, Nottingham - I cannot recommend this store enough. I would especially like to thank Nick for going above and beyond to he...

m
magaret cotter
External Source Sep 10, 2025

I would like to say to everyone be wary…

I would like to say to everyone be wary of buying a pre owned Rolex at goldsmiths I got totally coned by paying £10600 for a Datajust After 12 weeks...

C
Consumer
External Source Sep 09, 2025

Ordered £2000 ring in July and I was…

Have to give credit where due. Eventually received my e-gift card today all be it a few months late but they corrected their error. Thank you goldsmit...

A
Ahmed Saber
External Source Sep 08, 2025

Booked for a valuation for my Rolex for…

Booked for a valuation for my Rolex for purpose of insurance. I live in 2 countries and I have the box and papers in my second home. I only have/ wear...

L
Lindsay Adams-Jones
External Source Sep 04, 2025

Ordered a bracelet on 31st August next…

Ordered a bracelet on 31st August next day delivery for an 18th birthday p...

Y
YanLok Tong
External Source Sep 04, 2025

I had an appointment at Goldsmiths…

I had an appointment at Goldsmiths Birmingham Bullring last Sunday to view Rolex watches, and unfortunately my experience was very disappointing. When...

L
Lauren
External Source Sep 02, 2025

Beautiful ring, disappointing service.

We recently collected an eternity ring we had ordered online from Goldsmiths at the Trafford Centre. On arrival, we were greeted professionally and se...

C
Conor -
External Source Aug 31, 2025

Defective Watch

A family member kindly gifted me a beautiful Tudor watch for my birthday last year, purchased from Goldsmiths. When it arrived, I noticed the dial was...

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Conclusion

Reviews show a pattern of inconsistent experiences across Goldsmiths branches. Positive reports highlight knowledgeable, attentive staff (for example named employees at Chelmsford and Bullring), efficient repairs and good alterations with email updates. Negative reports commonly relate to communication failures—unanswered emails, missed calls and delayed deliveries—and to problems with pre‑owned watch listings or disputed valuations. Prospective buyers, especially of pre‑owned watches, should request clear documented confirmation of authenticity, expected delivery timelines and written service/return terms before purchase. When visiting a branch, note that individual staff behaviour varies by location; checking recent store reviews or requesting a named contact may help.