Skip to content
We Collect & Analyse Reviews

Go2Games
Experiences & Reviews

Go2Games is an online retailer focused on video games, consoles and related software and accessories serving UK consumers. It operates an e-commerce site where customers order physical and digital game products and accessories. People searching reviews typically look for information on delivery, product condition, customer support and refund handling.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 71%
Latest Review 13d
Overall Rating
3.7

Our Analysis

🎯

Service quality

Many reviewers report fast dispatch, punctual delivery and well packaged orders, but a sizeable group describe cancelled orders, delayed or missing deliveries.

Share
30%
Mixed
💰

Value for money

A few customers mention good prices and deals, but mentions are rare so the evidence for consistent value is limited.

Share
2%
Mixed
⚡

User experience

Customers who comment on usability report easy setup, effortless ordering and enjoyable gameplay, with few usability complaints.

Share
9%
Strong
🔧

Product quality

Products are frequently described as 'as advertised', well packaged and in good condition; several users praise item quality and performance.

Share
10%
Strong
📞

Communication

Multiple reviewers report unresponsive emails, busy phone lines and no contact; a small number report helpful, knowledgeable support.

Share
15%
Weak
⭐

Overall experience

Overall impressions are split: many positive delivery/service reports, but a notable set of reviews detail non-delivery, cancellations and refund problems.

Share
34%
Mixed

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

Filter by Rating

Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

N
Nate London
trustpilot.com Sep 30, 2025

Seems they have GONE OUT OF BUSINESS…

Seems they have GONE OUT OF BUSINESS yet still taking orders. My order that I paid for never ARRIVED (listed as in stock and arriving in 3 days), no r...

S
Sueyan
trustpilot.com Sep 30, 2025

Rubbish

Made a order on 28th September, got email confirmation, next thing I know order cancelled no notification, no explan...

T
Tammy Wassall
trustpilot.com Sep 30, 2025

DO NOT USE!

DO NOT USE! I only took a chance as they had a PayPal option and thank god I did. They messaged after taking my money to say they had over committed o...

J
James Pollock
trustpilot.com Sep 30, 2025

Efficient reliable service

Efficient reliable servi...

A
Adam Campbell
trustpilot.com Sep 30, 2025

Slow delivery

Slow delivery, po...

T
Timm Turner
trustpilot.com Sep 30, 2025

Communication non existent

Communication from / to G2G is non existent. Contact numbers are always closed. Emails sent no answer. So...

L
Leanne jensen
trustpilot.com Sep 30, 2025

AVOID Item not received

Item not received could never get through on any of the numbers the site was provided, multiple emai...

J
James
trustpilot.com Sep 30, 2025

Instant sports winter games

Winter games is a really...

S
Sarah Bellinger
trustpilot.com Sep 30, 2025

Fast delivery

...

A
Andrew Aldworth
trustpilot.com Sep 30, 2025

Great prices and speedy dispatch…

Great prices and speedy dispatch definitel...

W
Williamina
trustpilot.com Sep 30, 2025

Effortless

Placed my order everything was effortless order arrived on time...

J
John
trustpilot.com Sep 30, 2025

Don’t know till you try

First time of using this company, even though it is quite local to me,so didn’t know what to expect. The time scale ca...

C
Chris Petitt
trustpilot.com Sep 30, 2025

ITEMS ARRIVED NO PROBLEMS

...

b
brian monk
trustpilot.com Sep 30, 2025

Nero download

This company gave me a great amount of help when installing a Nero produc...

D
Don
trustpilot.com Sep 30, 2025

Terrible customer service

I loved FunBridge until they gave me a 45% price increase on an auto renewal. I ask for a cancelation with no re...

P
Peter Thurling
trustpilot.com Sep 30, 2025

Quick delivery an excellent service all…

Quick delivery an exce...

A
Annmarie
trustpilot.com Sep 30, 2025

Excellent service

Excellent service, great to contact and so...

C
CK
trustpilot.com Sep 30, 2025

No issues whatsoever

Arrived on time and...

N
Nilusha Daya
trustpilot.com Sep 30, 2025

Excellent item

Excellent item, as described. Packaged wel...

l
lee tarry
trustpilot.com Sep 30, 2025

one great itam

...

Share Your Experience

Help other customers by sharing your experience with Go2Games. Your review will be collected and included in our ongoing analysis.

Click to rate

Conclusion

Reviewers report widely varying experiences with Go2Games. Many customers praise fast dispatch, accurate product descriptions and helpful packaging, while others describe cancelled orders, missing deliveries and unresponsive contact methods. Communication is a recurring concern: several reviews cite unanswered emails and continually busy phone lines, though some customers report knowledgeable, helpful support. If you consider ordering, keep records of confirmations, prefer payment methods with buyer protection (for example PayPal) and check tracking and refund policies before purchase.