Reviewers report widely varying experiences with Go2Games. Many customers praise fast dispatch, accurate product descriptions and helpful packaging, while others describe cancelled orders, missing deliveries and unresponsive contact methods. Communication is a recurring concern: several reviews cite unanswered emails and continually busy phone lines, though some customers report knowledgeable, helpful support. If you consider ordering, keep records of confirmations, prefer payment methods with buyer protection (for example PayPal) and check tracking and refund policies before purchase.
Examples from available reviews (May 2017 – Feb 2026).
Paid order never arrived and company did not respond to enquiries.
“No order and no communication.”
Company overcommitted stock and had to refund payment via PayPal.
“they had over committed on stock”
Great prices and speedy dispatch; highly recommended.
“Great prices and speedy dispatch”
Company provided helpful support installing a Nero product.
“their help and knowledge was much appreciated.”
Many reviewers report fast dispatch, punctual delivery and well packaged orders, but a sizeable group describe cancelled orders, delayed or missing deliveries.
A few customers mention good prices and deals, but mentions are rare so the evidence for consistent value is limited.
Customers who comment on usability report easy setup, effortless ordering and enjoyable gameplay, with few usability complaints.
Products are frequently described as 'as advertised', well packaged and in good condition; several users praise item quality and performance.
Multiple reviewers report unresponsive emails, busy phone lines and no contact; a small number report helpful, knowledgeable support.
Overall impressions are split: many positive delivery/service reports, but a notable set of reviews detail non-delivery, cancellations and refund problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (5) · Reviews (1) · Quotes shortened · As of: February 2026
Paid order never arrived and company did not respond to enquiries.
“No order and no communication.”
Order cancelled without explanation and company did not respond.
“order cancelled no notification, no explanation”
Company overcommitted stock and had to refund payment via PayPal.
“they had over committed on stock”
Efficient reliable service with a nice quality product.
“Efficient reliable service.”
Delivery was slow and overall service was poor.
“Slow delivery, poor service.”
Communication was non-existent despite good postage.
“Communication from / to G2G is non existent.”
Item not received and couldn't contact company by phone or email.
“Item not received could never get through on any of the numbers”
Winter games is enjoyable and a really good game.
“Winter games is a really good and enjoyable game.”
Fast delivery and product as described.
“Fast delivery, as described.”
Great prices and speedy dispatch; highly recommended.
“Great prices and speedy dispatch”
Order was effortless; arrived on time and free postage.
“order arrived on time we’ll packaged plus free postage”
First-time buyer found company reliable but delivery could be quicker.
“good company,does what it says but I wish it was quicker”
Items arrived with no problems reported.
“ITEMS ARRIVED NO PROBLEMS”
Company provided helpful support installing a Nero product.
“their help and knowledge was much appreciated.”
Auto-renewal price increase and company did not respond to cancellation requests.
“PayPal refunded my cost from this unsavory vendor!”
Quick delivery and excellent all-round service.
“Quick delivery an excellent service all round”
Excellent service and easy contact to resolve matters.
“Excellent service, great to contact and sort things out with definitely recommend 5*”
Item arrived on time and matched the advertisement.
“Arrived on time and all as advertised.”
Item as described, well packaged and delivered promptly.
“Excellent item, as described.”
Describes the purchase as one great item.
“one great itam”
Auto-renewal price increase and cancellation requests ignored.
“PayPal refunded my cost from this unsavory vendor!”
I'm an avid gamer, and I've owned or played just about all the game systems over the years. That said, the PlayStation 3 (PS3) is my favorite game console by far. It's extremely user-friendly; setup took less than 5 minutes; I was able to connect right away with my wireless router; and it has an impressive graphics capability. My friends can play online games beside me without any glitches or slowdowns, making for a smooth gaming experience. The only drawback is that it does not come with an HDMI cord; this is actually one of the best purchases you can make, since video quality
No dispatch confirmation or response despite multiple emails.
“have had no despatch confirmation”
Reviewer alleges unauthorised extra charge and no refund or support.
“SCAM! HORRIBLE CUSTOMER SERVICE! FALSE ADVERTISEMENT!”
Quick delivery and competitive prices; early delivery was appreciated.
“Very quick delivery. Very competitive prices”
Games are cheap, in original wrapping, sometimes delivered early.
“Games are really cheap, come in their original wrapping”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Go2Games is an online retailer focused on video games, consoles and related software and accessories serving UK consumers. It operates an e-commerce site where customers order physical and digital game products and accessories. People searching reviews typically look for information on delivery, product condition, customer support and refund handling.