Reviewers most commonly praise Give Me Cosmetics for product quality, especially shampoos, conditioners and curated gift boxes, and many note good value for money. Several buyers also describe a clear website and an easy ordering process. However, a number of recent reviews report delivery and fulfilment problems—missing items, lost parcels or dispatch delays—and inconsistent responses from customer service. Consumers prioritising product quality and value may find positive outcomes, but those for whom reliable delivery and quick resolution matter should monitor tracking and keep records of communications.
Examples from available reviews (Nov 2021 – Feb 2026).
Order missing items and customer service failed to resolve or refund.
“I ordered 3 items and only 1 was in the package.”
Items not dispatched, delayed delivery and fragmented refund handling.
“Still don't have my items and no response from the company on when they'll arrive.”
Longtime customer never disappointed by product quality.
“never been disappointed 😊”
Website is clear, easy to use and products are reliable.
“Everything on the website is clear and easy to use”
Fulfilment is inconsistent: several reviewers report prompt, well-packaged deliveries, while others report missing items, lost parcels or dispatch failures.
Multiple reviewers cite good value: bundles and individual items are described as 'well worth the money' and good price points.
Site and ordering are described as clear and easy to use, with straightforward checkout and enjoyable browsing for several customers.
Product quality is frequently praised: shampoos, conditioners and gift sets are noted for effectiveness, packaging and presentation by many buyers.
Communication varies: some customers were kept informed and found staff helpful, while others report unanswered emails and slow responses.
Overall experiences skew positive, driven by product satisfaction and ease of purchase, though service and delivery issues reduce consistency for some buyers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Faulty item replaced quickly; excellent products and customer service.
“Had a faulty dry shampoo and was replaced straight away!”
Products caused undesirable effects and complaint response felt patronising.
“The products are rubbish.”
Received wrong items and exchange process required inconvenient refund wait.
“had the box I ordered delivered with totally different products inside.”
Broken applicator was replaced rapidly by very responsive customer service.
“they had sent a new one out.”
Bouncelab shampoo left hair soft and customer service was excellent.
“Bouncelab shampoo and conditioner is amazing.”
Longtime user; occasional missing items are resolved quickly by the company.
“has always been quickly resolved with missing items sent out”
Shampoo caused severe scalp itching and bleeding; reviewer warns others.
“i started with a itchy scalp to the point my head was bleeding”
Paid £46 but order not received and Give Me Cosmetics unhelpful.
“They have £46 of my money but I have no order...”
Attractive packaging but reviewer noticed no skin improvement after use.
“Nice packaging for their products but that's about all.”
Customer service quickly resolved missing items; Natasha was especially helpful.
“natasha was super helpful - thank you 💖”
Ordered three haircare sets and they arrived within three days.
“Items received within 3 days!”
Hair and skin products impressed, but caramel body set smelled unpleasant.
“the body butter leaves a horrible musky smell to your body”
Shampoo and conditioner promoted notable hair growth and improved thickness.
“This shampoo and conditioner is a game changer !”
Recently received box and reviewer already enjoys several products.
“the lip gloss looked fantastic over my lipstick”
Second purchase; products well presented and parcel arrived very quickly.
“parcel arrived so fast! Didn’t even take 3 days to arrive...”
Loves products and received a quick replacement when delivery failed.
“support was very nice and quick to send me a replacement.”
First use made very dry hair feel soft, shiny and bouncy.
“from the first use my hair felt so soft and shiny”
Multiple purchases with consistently fast shipping and very helpful support.
“Shipping is always fast also!”
Products are nice but customer service support was non-existent.
“but when you need customer service assistance the support it non existent.”
Received duplicate prepacked items contrary to advertised deal and refund refused.
“nowhere even in their emails,do they state theyre pre-packed pre-chosen & all contain the same items.”
Items not dispatched, delayed delivery and fragmented refund handling.
“Still don't have my items and no response from the company on when they'll arrive.”
Product leaked in transit and company failed to respond or refund.
“It arrived in an envelope full of the purple product.”
Order missing items and customer service failed to resolve or refund.
“I ordered 3 items and only 1 was in the package.”
Gift arrived promptly, well packaged, and purchasing was easy.
“arrived promptly and well packaged”
Bought box sets for family and loved the products.
“The products across the brand are amazing.”
Longtime customer never disappointed by product quality.
“never been disappointed 😊”
Website is clear, easy to use and products are reliable.
“Everything on the website is clear and easy to use”
Yodel have lost my parcel, so my delivery did not arrive.
“Yodel have lost my parcel”
Fabulous shampoo and conditioner; planning to try more products.
“Fabulous shampoo and conditioner”
Excellent multi-use products, also popular with the reviewer's granddaughter.
“Absolutely excellent products...be it for hair, body or face.”
Reviewer considers the products good value for money.
“Well worth the money.”
Products reduced greasy hair and made a significant difference.
“Her hair doesn't get greasy as quick and now she won't use anything else.”
Uses hair, skin and body products and praises service and staff.
“I love all the give me products.”
Initially unsure but products were good and delivered quickly.
“the products are really good and came very quickly!”
Shampoo and conditioner make hair look shiny and healthy.
“it's make my hair look so shiny and healthy”
Nice products with fast delivery.
“Really nice products comes with fast delivery”
Bundle lets you try items affordably; easy order and fast delivery.
“Easy to order & fast delivery.”
Ordering was easy; delivery messages confused but goods arrived intact.
“Delivery was a bit odd as I got messages saying it was to be delivered but nothing turned up, then the next day got another message saying it would be delivered today 17 Sept, which it was.”
Argan and coconut set left hair soft and silky and pleased reviewer.
“my hair feels soft and silky”
Reviewer expresses strong affection for the brand's products.
“Love everything from give me”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Give Me Cosmetics is a consumer cosmetics brand offering hair, skin and body-care products and curated gift boxes, commonly sold via an online store. Consumers searching reviews will typically look for product effectiveness, packaging, delivery reliability and customer service experiences.