Reviews Analysed
20
We Collect & Analyse Reviews
Giulio Fashion
Experiences & Reviews
Giulio Fashion is an online fashion retailer that lists and ships clothing and accessories. Consumers researching the brand typically focus on delivery times, returns and customer service when checking reviews.
Overview & Key Metrics
Positive Sentiment
55%
Latest Review
18d
Overall Rating
3.2
Our Analysis
🎯
Service quality
Reviews describe both very fast deliveries and prompt refunds, but also frequent complaints about late or cancelled orders and inconsistent fulfilment.
Share
Mixed
28%
💰
Value for money
Some customers report competitive prices and good sale bargains; others mention unexpected price changes, perceived misleading sale listings or poor value when items arrive damaged.
Share
Mixed
10%
⚡
User experience
Limited mentions focused on cart/checkout, confirmation emails and website returns; the small sample leans negative with unresolved confirmations and pricing glitches.
Share
Mixed
4%
🔧
Product quality
Several shoppers praise authentic, well-presented items; a notable minority report damaged goods, broken fittings or inadequate packaging on arrival.
Share
Mixed
14%
📞
Communication
Multiple reviews report unresponsive or unhelpful customer service and dismissive in-store replies; fewer reviews cite clear, prompt support and tracking updates.
Share
Weak
15%
⭐
Overall experience
Customer experiences are divided: many report smooth purchases and fast shipping, while a substantial portion report cancellations, damages or poor service handling.
Share
Mixed
28%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Disgustingly racist workers
"Disgustingly racist workers. Looked down upon us as soon as we walked in. Spoke to us rudely when we asked them about their refund services. Complaine..."
Sivanky Uthayakumar
Trustpilot
Sep 30, 2025
Featured for: Alleges racist, rude in-store service
Beware i ordered really three months…
"Beware i ordered really three months ago and item still not arrived when I contacted the co..."
Alison Weatherall
Trustpilot
Sep 30, 2025
Featured for: Long non-delivery complaint, poor fulfilment
AVOID!!!!!!!!!!!!!
"AVOID!!!!!!!!!!!!! I purchased a BOSS belt for my husband in the sale paying an additional £6.99 postage. The belt arrived on Thursday & was badly dam..."
Michelle Rosen
Trustpilot
Sep 30, 2025
Featured for: Damaged item and failing customer service
Absolutely fantastic
"Absolutely fantastic. I ordered a pair of shoes/sneakers on Friday and received them on Tuesday, considering it was the bank holiday weekend to it was..."
Gareth Hughes
Trustpilot
Sep 30, 2025
Featured for: Fast delivery and positive product quality
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
S
Sivanky Uthayakumar
trustpilot.com
Sep 30, 2025
Disgustingly racist workers
Disgustingly racist workers. Looked down upon us as soon as we walked in. Spoke to us rudely when we asked them about their refund services. Complaine...
A
Alison Weatherall
trustpilot.com
Sep 30, 2025
Beware i ordered really three months…
Beware i ordered really three months ago and item still not arrived when I contacted the co...
M
Milan
trustpilot.com
Sep 30, 2025
Damaged Items. Disappointed
I am really disappointed with Giulio. I bought a pair of CP tracksuits from the Kingston store. When i first saw them they were made to look as if the...
M
Michelle Rosen
trustpilot.com
Sep 30, 2025
AVOID!!!!!!!!!!!!!
AVOID!!!!!!!!!!!!! I purchased a BOSS belt for my husband in the sale paying an additional £6.99 postage. The belt arrived on Thursday & was badly dam...
G
Gordon
trustpilot.com
Sep 30, 2025
Very happy!
Nearly thought twice about buying in light of the reviews as never heard of the website. Glad I did. VERY...
T
Timmy
trustpilot.com
Sep 30, 2025
As my experience has been great with…
As my experience has been great with this company, I ordered a coat and delived very quickly. The customer service was excellent and fast as well, and...
T
Ted N
trustpilot.com
Sep 30, 2025
I feel compelled to write a good review…
I feel compelled to write a good review to offset the low ratings. I ordered a bag with Giulio (international delivery to the USA) and it was shippe...
R
Rachel Mcintosh
trustpilot.com
Sep 30, 2025
Excellent Service Price and Product
Wanted to counteract the bad reviews as my experience has been great. My product was delivered promptly and...
P
Paige
trustpilot.com
Sep 30, 2025
Very very fast delivery! Can’t fault them
I read really bad reviews about this website so wasn’t sure what would happen but my item arrived within days, tracking detail...
D
David Parker
trustpilot.com
Sep 30, 2025
Paid £525 for a item to be shipped out…
Paid £525 for a item to be shipped out in a paper b...
S
Samantha
trustpilot.com
Sep 30, 2025
Pls on use this website ive orderdd a…
Pls on use this website ive orderdd a pair of off white trainers is sto...
R
Regan Bunker
trustpilot.com
Sep 30, 2025
I can’t fault Giulio at all
I can’t fault Giulio at all, I ordered a jacket online. Fast...
c
catherine ball
trustpilot.com
Sep 30, 2025
Moncler Maya jacket
My son saw a Moncler jacket on their website... I called the store and spoke to Matt who had the coat delivered to the Cambridge store and we picked i...
C
Caroline Chadwick
trustpilot.com
Sep 30, 2025
Great service on Delivery & Returns
Great service. Bought loads in the sale, not all suitable but...
R
Ritter Attila
trustpilot.com
Sep 30, 2025
Will buy from here again
Great products, amazing prices, superfast delivery! The same jacket...
S
Scott H
trustpilot.com
Sep 30, 2025
I just spoke to Matt who is the Manager…
I just spoke to Matt who is the Manager in your Cambridge head office. Phone number 01223 316100. He is unable to help due to no one from Giulio fashi...
G
Gareth Hughes
trustpilot.com
Sep 30, 2025
Absolutely fantastic
Absolutely fantastic. I ordered a pair of shoes/sneakers on Friday and received them on Tuesday, considering it was the bank holiday weekend to it was...
D
Darren Hillier
trustpilot.com
Sep 30, 2025
Excellent service from Giulio
Excellent service from Giulio, can't fault them at all. Very happy with my purchase. The...
L
Leila Shultz
trustpilot.com
Sep 30, 2025
Awful
Items in my cart were $300 cheaper yesterday than they were today, w...
I
Iwan Jones
trustpilot.com
Sep 30, 2025
Avoid this company
ORDER #45356. Ordered a pair of Boss shorts. About 4 days later got an email saying that my order had been cancelled. I have heard many oth...
Conclusion
Reviews for Giulio Fashion show a split picture: many customers report fast shipping, accurate product descriptions and quick refunds, while a substantial minority report cancelled orders, damaged goods and poor communication. Concrete positives in the sample include next‑day international shipping via DHL and refunds processed within days. On the negative side, examples include long non‑delivery complaints, items arriving with significant damage and reports of unhelpful or dismissive staff. If you consider buying, check tracking and return policies, keep order confirmations, and document condition on delivery to help with any disputes.