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We Collect & Analyse Reviews

Germaine de Capuccini
Experiences & Reviews

Germaine de Capuccini is an international professional skincare brand offering facial and body products commonly sold through salons, spas and an online store. Consumers researching Germaine de Capuccini often look for information on product efficacy, professional-grade treatments, ordering and delivery, and customer support.

Overview & Key Metrics

Reviews Analysed 11
Positive Sentiment 55%
Latest Review 19d
Overall Rating
3.2

Our Analysis

🎯

Service quality

Reviewers report mixed experiences with customer service: some cases show prompt problem resolution, while others describe ignored queries and problematic order handling.

Share
23%
Mixed
💰

Value for money

Some users find the products effective, but several reviewers call them expensive and express concern about poor recourse when orders fail.

Share
12%
Weak
⚡

User experience

Reviews contain no clear feedback about website or app usability; reported issues focus on fulfilment and customer support rather than site navigation or checkout UX.

Share
0%
Mixed
🔧

Product quality

Most reviewers praise product performance and texture (examples: Collagen Peptide, Timexpert), with a smaller number reporting packaging or quantity issues.

Share
19%
Strong
📞

Communication

Comments on responsiveness vary: several reviewers highlight quick email/phone replies and replacements, while others report unanswered emails, calls and lost-parcel follow-ups.

Share
21%
Mixed
⭐

Overall experience

Overall impressions are split: many recommend the products for results, but repeated delivery and support failures produce negative overall ratings for others.

Share
26%
Mixed

View all 11 public customer reviews – filtered by relevance →

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 11 reviews

All Customer Reviews

Sources: Trustpilot (10) · Collected.reviews (1) · Quotes shortened · As of: September 2025

N
Nattie
trustpilot.com Sep 30, 2025

Collagen Peptide

In regarding of the product Germaine De Capuccini, if you have read my previous review of the Flash Lift. I love that product. This time, I tried Coll...

M
Mandy Collings
trustpilot.com Sep 30, 2025

Will not be using them again

Will not be using them again I placed an order it was not delivered to my safe place but dumped outside my door and vanished I’ve tr...

B
Bex
trustpilot.com Sep 30, 2025

Great spa quality product

Great spa quality product. ordered for my Mum and was de...

D
David H
trustpilot.com Sep 30, 2025

Terrible Customer Service

Placed a large order, some items were out of stock, although this wasn’t stated at time of order, so they had to be despatched separately. After a few...

G
Gaia
trustpilot.com Sep 30, 2025

Horrible customer service experience

I placed an order more than 10 days ago and haven’t received any dispatch confirmation yet. I tried to call the Uk customer service number and no repl...

C
C v yarwood
trustpilot.com Sep 30, 2025

Customer service is appalling

Customer service is appalling, Infact there is no customer service! Shame as their products are lo...

S
Sue P
trustpilot.com Sep 30, 2025

Excellent customer services

Excellent customer services. I’d made a mistake on my order so I called the number on the webpage (which was answered straight away) and explained my...

M
Ms TS
trustpilot.com Sep 30, 2025

Air trapped in pots

I have bought quite a few products from Germaine over the past few months. Every time I found air trapped in the cream pots. When the foil seal is pee...

F
Fiona
trustpilot.com Sep 30, 2025

Superior Skincare

Whatever your skin needs, Germaine has the answer. I had a baby in November and even though I feel like I’ve been through the wringer my skin has look...

n
notsoyoung
trustpilot.com Sep 30, 2025

Excellent

Very prompt. Exc...

G
Gomez H.
Collected.reviews Nov 24, 2021

Timexpert SRN Radiance C+ and LED EXPERT skin Light therapy



I am a Makeup Artist and a hairstylist. I have been in the industry for over ten years. I wanted to let you know how much my clients and I love your products. It is the best I have ever used. I've been using Timexpert SRN Radiance C+ productS from the German de Capuccini online store and LED EXPERT Skin Light therapy for the past six years, and the results are excellent.



The customer service is very prompt in responding to any concerns you may have. At one point, I had an issue with my card, and they handled it in less than 48 hrs. I highly recommend anyone who wants to improve their skin to give them a try.

You won't regret it!

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Conclusion

Reviews show consistent praise for product performance: multiple customers report visible results and good texture in items like Collagen Peptide and Timexpert. However, experiences with order fulfilment and customer support are inconsistent: several reviewers describe prompt replacements or quick phone responses, while others report unanswered emails, lost parcels or deliveries left unsecured. Packaging and quality-control issues (for example, air in cream pots) appear in a few reviews and affected perceptions of value. Prospective buyers should weigh product effectiveness against reported variability in after-sales support and consider checking delivery options and contact methods before purchase.