Many reviewers praise how well the products work and call the formulas spa-grade, pointing to creams and facial oils with visible results. A sizable share reports order problems and customer support that does not respond. Others describe quick fixes, including replacements or corrected orders.
Examples from available reviews (Nov 2021 – Feb 2026).
Order was left outside and vanished; customer service ignored follow-ups.
“Do not order online their customer service is appalling”
Customer service answered promptly and corrected my order immediately.
“Excellent customer services.”
Spa-quality product delivered quickly; recipient loves the Rose Hip oil.
“Great spa quality product.”
Cream pots were half empty due to trapped air and customer service dismissed concerns.
“the pot are half empty.”
Complaints about customer support and order handling show up more often than praise. Reviewers often mention enquiries that go unanswered, no dispatch confirmation, and delivery mistakes. A smaller group says the team stepped in quickly to fix orders or send replacements.
Many buyers see good value, backed by comments on performance and long-term satisfaction. Lost deliveries and one report of an underfilled cream pot lower value for those affected. These underfill and missing-order issues come up less often than praise for results.
Users report strong results on skin, including improvements to postpartum skin and benefits from regular use. Several customers run into issues during online purchase and delivery, citing dispatch gaps and parcels left unattended. When customer service steps in, reviewers say the experience gets back on track.
Most reviewers back the products as effective and spa-quality, with specific praise for facial oils and creams. A few mention quality-control issues, including a faulty bottle and cream pots that seemed underfilled. Some of these problems were handled through replacements or support actions.
Poor communication comes up repeatedly, with several reviewers saying calls were not answered and follow-ups were ignored. Other reviews describe fast, helpful replies from support staff that put orders right. Overall, feedback splits between frequent non-responses and several successful interventions.
Product results drive most recommendations and repeat purchases. For a notable subset, service and delivery issues pull down satisfaction. When support responds quickly, reviewers usually end up with a positive outcome.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer service promptly replaced a defective bottle and product worked well.
“I received the replacement !”
Order was left outside and vanished; customer service ignored follow-ups.
“Do not order online their customer service is appalling”
Spa-quality product delivered quickly; recipient loves the Rose Hip oil.
“Great spa quality product.”
Orders were mishandled and customer service failed to respond.
“They never answer the phone.”
No dispatch confirmation and unresponsive UK customer service.
“NO ONE is helping you.”
Lovely products but the company provides no customer care.
“Customer service is appalling”
Customer service answered promptly and corrected my order immediately.
“Excellent customer services.”
Cream pots were half empty due to trapped air and customer service dismissed concerns.
“the pot are half empty.”
Products improved my postpartum skin and received many compliments.
“my skin has looked great”
Orders were handled promptly and products are excellent.
“Very prompt. Excellent products.”
I am a Makeup Artist and a hairstylist. I have been in the industry for over ten years. I wanted to let you know how much my clients and I love your products. It is the best I have ever used. I've been using Timexpert SRN Radiance C+ productS from the German de Capuccini online store and LED EXPERT Skin Light therapy for the past six years, and the results are excellent.
The customer service is very prompt in responding to any concerns you may have. At one point, I had an issue with my card, and they handled it in less than 48 hrs. I highly recommend anyone who wants to improve their skin to give them a try.
You won't regret it!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Germaine de Capuccini makes skincare, including creams, facial oils, and professional spa products. The brand offers formulas for daily routines and salon treatments. Products are sold online and through authorised retailers. Users describe parts of the range as spa-grade, including rose hip oil and facial moisturisers.