Reviews show consistent praise for product performance: multiple customers report visible results and good texture in items like Collagen Peptide and Timexpert. However, experiences with order fulfilment and customer support are inconsistent: several reviewers describe prompt replacements or quick phone responses, while others report unanswered emails, lost parcels or deliveries left unsecured. Packaging and quality-control issues (for example, air in cream pots) appear in a few reviews and affected perceptions of value. Prospective buyers should weigh product effectiveness against reported variability in after-sales support and consider checking delivery options and contact methods before purchase.
Examples from available reviews (Nov 2021 – Feb 2026).
Customer service answered promptly and corrected my order immediately.
“Excellent customer services.”
Orders were mishandled and customer service failed to respond.
“They never answer the phone.”
Customer service promptly replaced a defective bottle and product worked well.
“I received the replacement !”
Cream pots were half empty due to trapped air and customer service dismissed concerns.
“the pot are half empty.”
Reviewers report mixed experiences with customer service: some cases show prompt problem resolution, while others describe ignored queries and problematic order handling.
Some users find the products effective, but several reviewers call them expensive and express concern about poor recourse when orders fail.
Reviews contain no clear feedback about website or app usability; reported issues focus on fulfilment and customer support rather than site navigation or checkout UX.
Most reviewers praise product performance and texture (examples: Collagen Peptide, Timexpert), with a smaller number reporting packaging or quantity issues.
Comments on responsiveness vary: several reviewers highlight quick email/phone replies and replacements, while others report unanswered emails, calls and lost-parcel follow-ups.
Overall impressions are split: many recommend the products for results, but repeated delivery and support failures produce negative overall ratings for others.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer service promptly replaced a defective bottle and product worked well.
“I received the replacement !”
Order was left outside and vanished; customer service ignored follow-ups.
“Do not order online their customer service is appalling”
Spa-quality product delivered quickly; recipient loves the Rose Hip oil.
“Great spa quality product.”
Orders were mishandled and customer service failed to respond.
“They never answer the phone.”
No dispatch confirmation and unresponsive UK customer service.
“NO ONE is helping you.”
Lovely products but the company provides no customer care.
“Customer service is appalling”
Customer service answered promptly and corrected my order immediately.
“Excellent customer services.”
Cream pots were half empty due to trapped air and customer service dismissed concerns.
“the pot are half empty.”
Products improved my postpartum skin and received many compliments.
“my skin has looked great”
Orders were handled promptly and products are excellent.
“Very prompt. Excellent products.”
I am a Makeup Artist and a hairstylist. I have been in the industry for over ten years. I wanted to let you know how much my clients and I love your products. It is the best I have ever used. I've been using Timexpert SRN Radiance C+ productS from the German de Capuccini online store and LED EXPERT Skin Light therapy for the past six years, and the results are excellent.
The customer service is very prompt in responding to any concerns you may have. At one point, I had an issue with my card, and they handled it in less than 48 hrs. I highly recommend anyone who wants to improve their skin to give them a try.
You won't regret it!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Germaine de Capuccini is an international professional skincare brand offering facial and body products commonly sold through salons, spas and an online store. Consumers researching Germaine de Capuccini often look for information on product efficacy, professional-grade treatments, ordering and delivery, and customer support.