Reviews Analysed
21
We Collect & Analyse Reviews
Gemondo
Experiences & Reviews
Gemondo is a jewellery retailer focused on gemstone and precious-metal pieces sold to consumers online. When researching Gemondo, shoppers commonly look for product authenticity, warranty and repair terms, delivery and returns procedures, and independent reviews. Verify claims by checking official company contact details, published policies, product certificates, and payment protections before purchasing.
Overview & Key Metrics
Positive Sentiment
67%
Latest Review
37d
Overall Rating
3.4
Our Analysis
🎯
Service quality
Many buyers praise fast dispatch and helpful service; a notable portion report slow or unresponsive after-sales support and unresolved issues.
Share
Mixed
20%
💰
Value for money
Some customers report reasonable pricing and discounts, while several reviewers describe poor value when items arrive damaged or refunds are minimal.
Share
Weak
7%
⚡
User experience
Website, packaging and delivery are often described positively, but a significant group experienced returns, undelivered parcels or hard-to-resolve problems.
Share
Mixed
22%
🔧
Product quality
Many buyers report good-quality stones and well-made items; others report defects such as missing stones, loose settings and items failing shortly after receipt.
Share
Mixed
20%
📞
Communication
Several reviewers describe emails ignored and phone lines unanswered; very few explicitly praise prompt, clear communication from the company.
Share
Weak
8%
⭐
Overall experience
Overall impressions are split: frequent positive notes on appearance and delivery, but recurring complaints about durability and problem resolution.
Share
Mixed
22%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Earrings, necklaces and bracelets
"For the last six months, they have been consistent in delivering quality gemstone jewelry. I love their wide selection from where I get well designed necklaces, bracelets, rings and earrings for my customers. The customer service team is commendable for their excellence in service delivery. They are keen on details because I have always received the right products, exact numbers and the ordering process has always been easy. They also made sure my delivery was on time and there was no time for my customers to complain about the delay. I am fascinated by how they handle me and I will shop from them again and again. They never disappoint!"
Derrick Jaime
Collected.reviews
Nov 23, 2021
Featured for: Detailed positive on service and quality
Illegal procedures & bully tactics
"I’m an eCommerce Manager and wanted to share my experience from this company when it comes to your rights in case you find yourself in a similar situa..."
Rose Procter
External Source
Aug 26, 2024
Featured for: Undelivered item and ignored emails
Thoroughly disappointing
"Delighted lots of people give a 5 star rating. However it has not been my experience. Gifted a beautiful ring not this Christmas but last. The stone f..."
Kate W
External Source
Feb 15, 2024
Featured for: Product failure and unresponsive support
Great experience
"This time I ordered a pair of earrings, and about a year ago, I ordered a bracelet. Their quality is good; I have had no issues whatsoever with the st..."
Maria Bot
External Source
Feb 28, 2024
Featured for: Positive repeat buyer noting speed
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
A
Adam Jones
External Source
Sep 10, 2025
First time I have placed an order with…
First time I have placed an order with them. Bought some ruby...
C
Customer
External Source
Feb 06, 2025
Much smaller than advertised
The earrings are clearly much smaller and thinner than advertised - to the extend that it is misrepresentative. Th...
D
Debbie
External Source
Jan 11, 2025
Avoid at all costs
I would give this company zero stars if I could please don’t use! I bought a lovely 9ct gold honeycomb ring last August which is lovely. The ring had...
T
Tommy
External Source
Jan 10, 2025
Bàught my wife and anniversary present…
Bàught my wife and anniversary present a 9 carat gold ring with an Opal stone in the centre Last...
K
Kate Laza
External Source
Dec 28, 2024
Defective Earrings
Bought earrings from Gemondo Thailand. Underwhelmed is an understatement. The earrings are spotty + one earring is missing a stone. Quality control, a...
R
Rose Procter
External Source
Aug 26, 2024
Illegal procedures & bully tactics
I’m an eCommerce Manager and wanted to share my experience from this company when it comes to your rights in case you find yourself in a similar situa...
G
Gary
External Source
Aug 24, 2024
No Refund fo Undelivered Item
EDIT: Changing from one star to two star, as they eventually processed a refund after 30 days when I reminded them of their legal obligation to offer...
A
Alexandra Crane
External Source
Aug 02, 2024
My new favourite!
My new favourite! Beautiful rings, good quality, bespoke desi...
A
Alice
External Source
Aug 01, 2024
Certificate of Authentication issues
The bracelet is lovely bracelet, however when it arrived it had the wrong certificate of authentication, so I emailed and they said it would take 3 mo...
c
cherie pressland
External Source
May 22, 2024
my husband got me a opal and diamond…
my husband got me a opal and diamond ring for my birthday great qua...
A
Ana G.
External Source
Mar 04, 2024
Good quality, good service
Fast delivery, easy to use website. Lovely gift wrapping. The hexagon necklace with lapis...
W
Warren Davis
External Source
Mar 04, 2024
Speedy delivery
We received this order in Australia less than 2 weeks of ordering! Exa...
C
Chris G, Nottingham
External Source
Mar 04, 2024
Very pleased with emerald bracelet
Very pleased with emerald bracelet, which is part of our 55th Wedding Anniver...
M
Maria Bot
External Source
Feb 28, 2024
Great experience
This time I ordered a pair of earrings, and about a year ago, I ordered a bracelet. Their quality is good; I have had no issues whatsoever with the st...
N
Nadia Petrovic
External Source
Feb 27, 2024
I really don’t understand how this…
I really don’t understand how this company gets such great reviews. This is my story. I ordered a pair of earrings which were quite heavily discounted...
K
Kate W
External Source
Feb 15, 2024
Thoroughly disappointing
Delighted lots of people give a 5 star rating. However it has not been my experience. Gifted a beautiful ring not this Christmas but last. The stone f...
A
Anthony Colclough
External Source
Feb 11, 2024
Lovely quality and super service
Lovely quality and super service, have purchase...
M
Mrs Jones
External Source
Feb 10, 2024
The onyx stood out well
The onyx stood out well, as it didn't have set...
b
beckii
External Source
Jan 06, 2024
Beautiful pieces of jewellery
Beautiful pieces of jewellery...
j
jhon hilton
External Source
Jan 06, 2024
Perfect ring with excellent quality and…
Perfect ring with excellent quality...
Conclusion
The reviews show a clear split in customer outcomes. Many customers praise design, fast dispatch and attractive presentation, and some note good value via discounts. However, a recurring set of reviews report product defects (missing or fallen stones, weak settings) and difficulties getting timely replies or adequate refunds. Several customers reported undelivered orders or very small partial refunds before escalation. Prospective buyers should check warranty/returns policies, request authentication documentation where needed, and consider payment protection for higher-value purchases.