Feedback is split between praise for well-made bespoke pieces and repeated product problems. Several reviewers mention stones falling out, broken joins, and items arriving smaller and less impressive than expected. Many buyers like the quick dispatch, neat presentation, and straightforward online ordering. Others say responses were slow or missing when they asked for refunds or repairs.
Examples from available reviews (Dec 2020 – Feb 2026).
Engagement ring prongs repeatedly broke and replacements were faulty.
“5 days in and a stone fell out”
Item not delivered and company ignored emails, offering only a 10% refund.
“they then said they were willing to offer a 10% refund”
Earrings were ridiculously tiny and not worth the price paid.
“Earrings were ridiculously tiny.”
Fast delivery, easy website, lovely gift wrapping, and good quality necklace.
“Fast delivery, easy to use website.”
Several reviews mention delayed refunds and being given the 'run-around' after items were lost. Others describe quick, attentive help and praise how bespoke orders were handled. Overall, experiences range from reliable service to weak follow-up.
Multiple complaints say items arrived much smaller than the photos suggested and felt overpriced. Other buyers call some bespoke rings good value and say the price was fair. Small sizing and images that seem magnified come up repeatedly in value concerns.
Many customers report fast delivery, easy website ordering, and attractive packaging on arrival. A smaller group mention missing deliveries or items not turning up as expected, followed by unsatisfying fixes. For most, the journey runs smoothly, but fulfilment issues sometimes disrupt it.
Many reviewers describe stones falling out, broken prongs, and parts coming loose soon after purchase. Others say bespoke rings and necklaces arrived beautifully finished and high quality. The comments show a sharp contrast between sturdy, well-made pieces and recurring quality failures.
Several customers say repeated emails were ignored and that refunds offered in disputes were minimal. Some mention paperwork problems such as wrong certificates or incorrect replacements. Others report professional, helpful replies.
Reviews tend to fall into two camps: very happy with quality and service, or very unhappy due to product failures or poor aftercare. This points to uneven results from order to order. Buyers either get a smooth, well-presented purchase or a difficult case that needs escalation.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (5) · Reviews (1) · Reviews (1) · Quotes shortened · As of: February 2026
Engagement ring prongs repeatedly broke and replacements were faulty.
“5 days in and a stone fell out”
Stone fell out repeatedly and replacements were poorly made; communication was poor.
“it’s cheap trash quality jewellery.”
Earring broke after ten days and customer service is ignoring the reviewer.
“The earing broke after 10 days.”
Earrings were ridiculously tiny and not worth the price paid.
“Earrings were ridiculously tiny.”
Product was tiny and photos appeared magnified, not worth the price.
“This product is tiny and magnified in the pic”
First order: nice ruby and diamond earrings and quick delivery.
“Very nice and delivery was very quick.”
Earrings were much smaller and thinner than advertised.
“They are absolutely tiny and barely visible when worn.”
Ring split at a join and the company ignored numerous emails.
“Shocking customer service!”
Opal stone fell out after two days and the store offered no help.
“Lasted 2 days and the stone fell straight out”
Earrings were spotty and one was missing a stone; poor quality control.
“one earring is missing a stone.”
Item not delivered and company ignored emails, offering only a 10% refund.
“they then said they were willing to offer a 10% refund”
They delayed a refund for a lost item and initially offered only 10%.
“They are giving me the run-around regarding a refund for a lost item.”
Beautiful, good quality bespoke rings with fast delivery and good value.
“Good value for money.”
Bracelet arrived with the wrong certificate and replacements were incorrect.
“it had the wrong certificate of authentication”
Opal and diamond ring of great quality and very beautiful.
“great quality and so beautiful”
Fast delivery, easy website, lovely gift wrapping, and good quality necklace.
“Fast delivery, easy to use website.”
Order arrived in Australia in under two weeks and matched description.
“Exactly as described, beautifully presented.”
Emerald bracelet pleased them, dispatched quickly and delivered promptly.
“Dispatched quickly and delivered promptly via free postage.”
Good quality products with consistently fast dispatch and useful discount codes.
“Their quality is good; I have had no issues whatsoever”
Earrings arrived poorly packaged and a spike fell off; poor quality.
“The spike literally fell off the actual earring!”
Stone fell out after ten months and warranty/repair response was unsatisfactory.
“it’s just glued in.”
Consistently very pleased with the lovely quality and super service.
“Lovely quality and super service”
Onyx stood out well without a setting and was paired with a 20-inch chain.
“The onyx stood out well”
Beautiful jewellery with fast delivery and no complaints.
“Beautiful pieces of jewellery, fast delivery.”
Perfect ring with excellent quality delivered on time for Christmas.
“Perfect ring with excellent quality”
For the last six months, they have been consistent in delivering quality gemstone jewelry. I love their wide selection from where I get well designed necklaces, bracelets, rings and earrings for my customers. The customer service team is commendable for their excellence in service delivery. They are keen on details because I have always received the right products, exact numbers and the ordering process has always been easy. They also made sure my delivery was on time and there was no time for my customers to complain about the delay. I am fascinated by how they handle me and I will shop from them again and again. They never disappoint!
High-quality Art Deco inspired necklace with beautiful packaging and fast professional service.
“Excellent high quality Art Deco inspired necklace.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Gemondo is a UK jewellery retailer selling fine and bespoke pieces. It runs an online shop and offers bespoke design and remodelling. Customers can order rings, necklaces, bracelets, and earrings on the website or by contacting the studio. Product pages show specifications, sizing options, and accepted payment methods for online purchases.