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We Collect & Analyse Reviews

Gemondo
Experiences & Reviews

Gemondo is a jewellery retailer focused on gemstone and precious-metal pieces sold to consumers online. When researching Gemondo, shoppers commonly look for product authenticity, warranty and repair terms, delivery and returns procedures, and independent reviews. Verify claims by checking official company contact details, published policies, product certificates, and payment protections before purchasing.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 67%
Latest Review 37d
Overall Rating
3.4

Our Analysis

🎯

Service quality

Many buyers praise fast dispatch and helpful service; a notable portion report slow or unresponsive after-sales support and unresolved issues.

Share
20%
Mixed
💰

Value for money

Some customers report reasonable pricing and discounts, while several reviewers describe poor value when items arrive damaged or refunds are minimal.

Share
7%
Weak

User experience

Website, packaging and delivery are often described positively, but a significant group experienced returns, undelivered parcels or hard-to-resolve problems.

Share
22%
Mixed
🔧

Product quality

Many buyers report good-quality stones and well-made items; others report defects such as missing stones, loose settings and items failing shortly after receipt.

Share
20%
Mixed
📞

Communication

Several reviewers describe emails ignored and phone lines unanswered; very few explicitly praise prompt, clear communication from the company.

Share
8%
Weak

Overall experience

Overall impressions are split: frequent positive notes on appearance and delivery, but recurring complaints about durability and problem resolution.

Share
22%
Mixed

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

A
Adam Jones
External Source Sep 10, 2025

First time I have placed an order with…

First time I have placed an order with them. Bought some ruby...

C
Customer
External Source Feb 06, 2025

Much smaller than advertised

The earrings are clearly much smaller and thinner than advertised - to the extend that it is misrepresentative. Th...

D
Debbie
External Source Jan 11, 2025

Avoid at all costs

I would give this company zero stars if I could please don’t use! I bought a lovely 9ct gold honeycomb ring last August which is lovely. The ring had...

T
Tommy
External Source Jan 10, 2025

Bàught my wife and anniversary present…

Bàught my wife and anniversary present a 9 carat gold ring with an Opal stone in the centre Last...

K
Kate Laza
External Source Dec 28, 2024

Defective Earrings

Bought earrings from Gemondo Thailand. Underwhelmed is an understatement. The earrings are spotty + one earring is missing a stone. Quality control, a...

R
Rose Procter
External Source Aug 26, 2024

Illegal procedures & bully tactics

I’m an eCommerce Manager and wanted to share my experience from this company when it comes to your rights in case you find yourself in a similar situa...

G
Gary
External Source Aug 24, 2024

No Refund fo Undelivered Item

EDIT: Changing from one star to two star, as they eventually processed a refund after 30 days when I reminded them of their legal obligation to offer...

A
Alexandra Crane
External Source Aug 02, 2024

My new favourite!

My new favourite! Beautiful rings, good quality, bespoke desi...

A
Alice
External Source Aug 01, 2024

Certificate of Authentication issues

The bracelet is lovely bracelet, however when it arrived it had the wrong certificate of authentication, so I emailed and they said it would take 3 mo...

c
cherie pressland
External Source May 22, 2024

my husband got me a opal and diamond…

my husband got me a opal and diamond ring for my birthday great qua...

A
Ana G.
External Source Mar 04, 2024

Good quality, good service

Fast delivery, easy to use website. Lovely gift wrapping. The hexagon necklace with lapis...

W
Warren Davis
External Source Mar 04, 2024

Speedy delivery

We received this order in Australia less than 2 weeks of ordering! Exa...

C
Chris G, Nottingham
External Source Mar 04, 2024

Very pleased with emerald bracelet

Very pleased with emerald bracelet, which is part of our 55th Wedding Anniver...

M
Maria Bot
External Source Feb 28, 2024

Great experience

This time I ordered a pair of earrings, and about a year ago, I ordered a bracelet. Their quality is good; I have had no issues whatsoever with the st...

N
Nadia Petrovic
External Source Feb 27, 2024

I really don’t understand how this…

I really don’t understand how this company gets such great reviews. This is my story. I ordered a pair of earrings which were quite heavily discounted...

K
Kate W
External Source Feb 15, 2024

Thoroughly disappointing

Delighted lots of people give a 5 star rating. However it has not been my experience. Gifted a beautiful ring not this Christmas but last. The stone f...

A
Anthony Colclough
External Source Feb 11, 2024

Lovely quality and super service

Lovely quality and super service, have purchase...

M
Mrs Jones
External Source Feb 10, 2024

The onyx stood out well

The onyx stood out well, as it didn't have set...

b
beckii
External Source Jan 06, 2024

Beautiful pieces of jewellery

Beautiful pieces of jewellery...

j
jhon hilton
External Source Jan 06, 2024

Perfect ring with excellent quality and…

Perfect ring with excellent quality...

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Conclusion

The reviews show a clear split in customer outcomes. Many customers praise design, fast dispatch and attractive presentation, and some note good value via discounts. However, a recurring set of reviews report product defects (missing or fallen stones, weak settings) and difficulties getting timely replies or adequate refunds. Several customers reported undelivered orders or very small partial refunds before escalation. Prospective buyers should check warranty/returns policies, request authentication documentation where needed, and consider payment protection for higher-value purchases.