Available public feedback for Gecko Mobile is limited to a single detailed review that highlights problems with in‑store service and staff communication. The reviewer reports staff appearing uninterested, giving evasive answers about an iPhone 7 Plus not being on display, and leaving the shop without making a purchase. Given the small sample size, this summary is indicative rather than conclusive; prospective customers should check multiple recent reviews and confirm stock or policies before visiting. If service and clear communication are priorities, callers may wish to contact a store directly to verify availability and assistance policies.
Examples from available reviews (Dec 2021 – Feb 2026).
Staff were unprofessional and refused to assist with my inquiry.
“The lady that served me at Gecko Mobile Shop was so unprofessional.”
Single review describes poor in‑store service: staff appeared uninterested, gave evasive responses and the customer felt ignored and unassisted.
No reviews mention pricing, discounts or perceived value for money; there is no direct evidence about cost or value.
Reviewer reports a negative store visit: they left without buying after feeling unserved and frustrated by staff behaviour in the shop.
Product condition, reliability and quality are not discussed in the available review; comments focus on staff and display availability.
The review highlights communication issues: staff allegedly frowned, were evasive and could not provide a clear answer about product availability.
Overall impression from the single review is negative: the customer left dissatisfied, would not return while the same staff remain, and does not recommend the store.
For each review, the core experience based on original source reviews.
Sources: Reviews (18) · Reviews (1) · Quotes shortened · As of: February 2026
Repeated purchases, great phone, responsive customer service and quick delivery.
“Highly responsive customer service team and quick delivery.”
Received a low-quality phone and warranty repair was denied.
“low quality phone Warranty denied when I requested repair”
Received two faulty phones and experienced very poor customer service.
“customer service is worse than the phones.”
Very satisfied; quick problem resolution and strong loyalty.
“Would not buy from anywhere else!”
Poor communication and lengthy, unsuccessful repair process left reviewer frustrated.
“Communication is very poor.”
Reviewer is very happy with the service provided.
“Really happy with the service given”
Good service, fast delivery and the phone exceeded expectations.
“Phone arrived quickly and better than expected.”
Ordered one day and the phone arrived the next day.
“Ordered one day came the next”
Received a faulty iPhone 6s and will not use again.
“iPhone 6s came faulty”
Phone and customer service were excellent.
“phone and service excellent”
Phone arrived with faulty silent button and warranty claim was refused.
“they said it was out of warranty despite having only had it 2 months”
Reviewer praises customer service and recommends the company.
“Excellent customer service would recommend”
Fast service, good prices and reliable customer support for refurbished phones.
“guaranteed next day delivery, great updates and customer service”
Bought three phones with no issues and will reuse the service.
“I’ve purchased 3 phones now with no issues at all”
Phone arrived like new with a replacement battery and major improvement.
“Phone was like new and arrived the next day.”
Now exclusively buys from Gecko due to low prices, speed and reliability.
“They’re often cheapest but they’re also fast, hassle free”
Phone in fair condition looked almost brand new with good battery health.
“the phone looked brand new!”
First-class service with quick delivery and very good price.
“First class service.”
I went to the Gecko Mobile Shop store in order to find out whether they have iPhone 7 Plus. Staff seemed OK at first and I showed them my iPhone 6, but she frowned and said they were not interested in that. Then I asked why the iPhone 7 Plus was not on display when every mobile shop has them. I was unaware of how the salesmen can do a bad job. Once I learned that I was not going to be attended to, I gave up and drove my car home. The lady that served me at Gecko Mobile Shop was so unprofessional. She could not give me a straight answer, simply because I asked too many questions! I wouldn’t want to go there again if the unprofessional lady is still working at the store. I don't recommend the store!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Gecko Mobile is a retail brand name associated with the sale of mobile phones and related accessories. Consumers searching reviews for Gecko Mobile commonly look for information on in‑store customer service, product availability and staff communication to decide whether to visit or buy.