Several reviewers mention fast fulfilment, clear pricing, and repeat purchases. A separate set describe faulty devices and aftercare that was denied or slow. Positive comments point to responsive sales help and next-day delivery. Negative reviews focus on defects and poor communication during repairs.
Examples from available reviews (Dec 2021 – Mar 2026).
Good service, fast delivery and the phone exceeded expectations.
“Phone arrived quickly and better than expected.”
Received two faulty phones and experienced very poor customer service.
“customer service is worse than the phones.”
Now exclusively buys from Gecko due to low prices, speed and reliability.
“They’re often cheapest but they’re also fast, hassle free”
Phone arrived with faulty silent button and warranty claim was refused.
“they said it was out of warranty despite having only had it 2 months”
Reviewers often mention quick order handling and helpful staff during purchase. Several people say simple issues were sorted out quickly. A smaller but vocal group describes unprofessional in-store encounters and service problems that were not resolved.
Many reviews point to low prices and good value, and some customers buy again. Shoppers mention competitive deals and next-day options as reasons to return. A minority say the price did not match the phone’s condition when it arrived faulty.
Many buyers describe an easy ordering process and fast delivery that matched expectations. Some ran into long repair waits and frustration with follow-up. Shop visits ranged from quick help to staff refusing to assist.
Many reviewers say refurbished phones arrived in very good or like-new condition with healthy batteries. Separate reports describe units that were faulty on arrival and phones that failed again later. Alongside the positive condition feedback, some reviews mention refused warranties and denied repairs.
People frequently praise pre-sale updates and delivery notifications for being clear. Repair and warranty communication draws repeated criticism for slow replies and poor follow-through. A small number of reviewers say the company explicitly refused to honour warranty cover.
Reviews split sharply between smooth, fast buying and difficult aftercare. Most positive feedback centres on speed and value. Negative comments cluster around faulty devices and weak post-sale support, creating a clear gap in experiences.
For each review, the core experience based on original source reviews.
Sources: Reviews (18) · Reviews (1) · Quotes shortened · As of: March 2026
Repeated purchases, great phone, responsive customer service and quick delivery.
“Highly responsive customer service team and quick delivery.”
Received a low-quality phone and warranty repair was denied.
“low quality phone Warranty denied when I requested repair”
Received two faulty phones and experienced very poor customer service.
“customer service is worse than the phones.”
Very satisfied; quick problem resolution and strong loyalty.
“Would not buy from anywhere else!”
Poor communication and lengthy, unsuccessful repair process left reviewer frustrated.
“Communication is very poor.”
Reviewer is very happy with the service provided.
“Really happy with the service given”
Good service, fast delivery and the phone exceeded expectations.
“Phone arrived quickly and better than expected.”
Ordered one day and the phone arrived the next day.
“Ordered one day came the next”
Received a faulty iPhone 6s and will not use again.
“iPhone 6s came faulty”
Phone and customer service were excellent.
“phone and service excellent”
Phone arrived with faulty silent button and warranty claim was refused.
“they said it was out of warranty despite having only had it 2 months”
Reviewer praises customer service and recommends the company.
“Excellent customer service would recommend”
Fast service, good prices and reliable customer support for refurbished phones.
“guaranteed next day delivery, great updates and customer service”
Bought three phones with no issues and will reuse the service.
“I’ve purchased 3 phones now with no issues at all”
Phone arrived like new with a replacement battery and major improvement.
“Phone was like new and arrived the next day.”
Now exclusively buys from Gecko due to low prices, speed and reliability.
“They’re often cheapest but they’re also fast, hassle free”
Phone in fair condition looked almost brand new with good battery health.
“the phone looked brand new!”
First-class service with quick delivery and very good price.
“First class service.”
I went to the Gecko Mobile Shop store in order to find out whether they have iPhone 7 Plus. Staff seemed OK at first and I showed them my iPhone 6, but she frowned and said they were not interested in that. Then I asked why the iPhone 7 Plus was not on display when every mobile shop has them. I was unaware of how the salesmen can do a bad job. Once I learned that I was not going to be attended to, I gave up and drove my car home. The lady that served me at Gecko Mobile Shop was so unprofessional. She could not give me a straight answer, simply because I asked too many questions! I wouldn’t want to go there again if the unprofessional lady is still working at the store. I don't recommend the store!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Gecko Mobile is a UK retailer focused on mobile phones and accessories. It sells new and refurbished smartphones online and in physical shops. It also offers refurbishment, repairs, and trade-in options for common phone models. Product listings usually show condition grades and battery health so buyers can compare devices.