Reviewers often praise the high quality of the garments and fast delivery. Many also highlight quick, friendly exchanges and aftercare. A small number mention hard-to-reach support and one major shipping delay. Some customers note they must pay postage for returns.
Examples from available reviews (May 2022 – Mar 2026).
Received a fabulous quality hat box quickly and at a good price.
“A fabulous quality item delivered within 24hrs or so from placing my order.”
Ordering was quick and exchanges were handled friendly and speedily.
“the exchange was handled in a friendly and speedy manner.”
Clothing quality is good but customer communication is slow and difficult.
“almost impossible to get in touch with them”
Order has been delayed and remains in Spain customs a month later.
“A month later it's still sitting in Spain customs”
Several reviewers mention quick order handling and fast exchanges. Some say staff processed refunds and swaps with no hassle. One reviewer reported a long customs hold that led to a major service failure.
Customers often describe items as well priced and good value, especially when buying in sales. Positive remarks cover both accessories and garments. A few reviewers point to paying return postage as a drawback for value.
Many reviews call the buying process smooth and "brilliant," with deliveries arriving quickly. Several comments also praise the packaging and presentation. A small group reported problems when trying to contact the company.
Praise comes up repeatedly for the tailoring, fit, and finish of suits, waistcoats, and hat-related items. Reviewers also mention sturdy packaging and well-made accessories. Some size issues appear, but the quality itself is consistently praised.
Some reviewers describe updates during orders and exchanges as clear and on time. A few say replies were slow and contact was difficult, though this shows up in only a limited number of reviews. Some customers also raised the return-postage policy as a communication issue.
Overall feedback leans strongly positive, with repeated five-star ratings for both products and service. A few low scores focus on a shipping delay and contact problems, standing out against otherwise high ratings. Reviewers often recommend the company when everything runs smoothly.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Impressively swift delivery and a hassle-free returns process with excellent aftercare.
“the return process was hassle-free.”
First purchase; product was great quality and well priced.
“Great quality, well priced.”
Very fast delivery and extremely high quality; no problems reported.
“Extremely high quality”
Received a fabulous quality hat box quickly and at a good price.
“A fabulous quality item delivered within 24hrs or so from placing my order.”
Clothing quality is good but customer communication is slow and difficult.
“almost impossible to get in touch with them”
Loved the hat box; great value and suited the wedding need.
“Absolutely love my hat box”
Delivery was speedy and the reviewer found it amazing.
“Speedy delivery, absolutely amazing”
Order has been delayed and remains in Spain customs a month later.
“A month later it's still sitting in Spain customs”
Order arrived one day after ordering despite timing worries; reviewer very happy.
“I got my order a day after placing it”
Reviewer loves the product and appreciated fast shipping.
“lovethe product and fast shipping”
Reviewer describes the overall experience as brilliant and faultless.
“Brill All Round, Faultless.”
Good service and the product was of amazing quality; reviewer very pleased.
“the product is amazing quality”
Reviewer states this was another good purchase and is satisfied.
“Another good purchase.”
Ordering was quick and exchanges were handled friendly and speedily.
“the exchange was handled in a friendly and speedy manner.”
Service was swift and communication good, but returns postage must be paid.
“you have to pay for the return postage.”
Item was excellent quality despite being too big; reviewer will seek new stock.
“it was of excellent quality”
Suit quality impressed and customer service handled exchanges and refunds promptly.
“just how impressed I am with the quality of their clothing.”
Waistcoat beautifully tailored, cap perfect; speedy delivery and good packaging.
“My waistcoat is beautifully tailored”
Son-in-law loved his cap box; reviewer included a photo and bought in a sale.
“My son-in-law, loved his cap box.”
Quick delivery and hassle-free exchange for incorrect coat size; strong recommendation.
“swapped without any fuss”
I recently purchased a few items from Garrison Tailors, and I must say that my experience with them has been incredibly positive. This luxury menswear brand truly lives up to its reputation of being the official clothing supplier for Peaky Blinders.
Aside from their excellent quality products, what really stood out to me was their customer service. From start to finish, the staff members were attentive and accommodating. They guided me through the selection process and made sure that I got exactly what I wanted.
The website itself is also user-friendly; it's simple and easy-to-navigate which makes online shopping a breeze. The checkout process was smooth and secure, which gave me peace of mind regarding my order and payment information.
When my order arrived, (which didn't take long!) I was blown away by the attention to detail in terms of packaging – everything felt very luxurious! But most importantly, when trying on the clothes themselves I could feel comfortable knowing not only did they look good but felt great too!
Overall, Garrison Tailors exceeded my expectations in every way possible -from initial purchase till after-sales services- leaving me feeling satisfied with both product AND experience alike.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Garrison Tailors is a UK tailoring business that specialises in men's tailored clothing and accessories. It sells bespoke and ready-to-wear pieces, including suits, waistcoats, and hat accessories. Typical services include professional alterations and made-to-measure fittings alongside standard garment production. Customers can order through its e-commerce site and pay using common online payment methods.