Reviews show a clear pattern: many customers receive healthy, well-packed plants and find the website easy to use, but a substantial number report poor customer communication and problematic deliveries. Several reviewers describe dead or damaged specimens and difficulty obtaining refunds or replacements. If you shop here, keep delivery photos, order numbers and correspondence, and check the company’s stated claims/returns process before ordering. Those prioritising fast responses and reliable refunds may want to weigh these mixed reports when deciding.
Examples from available reviews (Nov 2021 – Feb 2026).
Climber plant matched description; delivery quick and communication exceptional.
“Customer service and communication was exceptional.”
Received a half-dead plant and refund guarantee was not honoured.
“This shabby company sent me a plant that was half-dead on arrival”
Plants arrived damaged and one missing; claims process was difficult.
“I received NOT the 3 I ordered.”
Plants arrived healthy but outer boxes were ripped by couriers.
“each cardboard box the plants were in was ripped.”
Delivery and order handling show a split picture: many customers report on-time delivery and careful packing, while many others cite missed dispatches, courier damage or delayed resolutions.
A small number of reviewers explicitly mention value: some call specific trees and bamboo very good value, but these comments are limited in number.
Website navigation, ordering and packing are frequently described positively: reviewers often find the site easy to use and parcels well packed and protected.
Many customers report healthy, well-sized plants on arrival; however a notable number report dead, damaged or incorrect specimens, indicating variable quality.
Numerous reviewers report little or no response to emails and complaints. A small set of reviewers, however, praise prompt customer communication.
Overall impressions are mixed: several repeat buyers report consistent good results, while many others report broken or dead plants and unresolved issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Order dispatch delayed, complaints unanswered and wouldn't recommend.
“Did not dispatch timely”
Juniperus Blue Arrow arrived bent and was a poor specimen.
“Juniperus was very bent and in my opinion a very poor specimen.”
Plants poor quality, pot missing, and emails unanswered.
“I have emailed 3 times and recived no response.”
Plants arrived healthy but outer boxes were ripped by couriers.
“each cardboard box the plants were in was ripped.”
Broken tree delivered and no customer service response or refund.
“Avoid - zero customer service”
Consistently good quality and service from Gardening Express.
“Always consistent with quality and service”
Received a half-dead plant and refund guarantee was not honoured.
“This shabby company sent me a plant that was half-dead on arrival”
Received wrong item and emails went unanswered.
“No communication, No reply for any of the emails”
Trees arrived dead and customer service did not respond.
“They sent me dead trees.”
Plants arrived dead and attempts to contact customer service failed.
“Plants delivered dead.”
Trees arrived covered in fungus and the company did not respond.
“Trees arrived covered in fungus.”
Plants arrived damaged and the seller did not acknowledge complaints.
“The plants arrived in damaged conditon.”
Plants were poorly packaged and of terrible quality.
“Terrible quality plants”
Plants arrived broken and nearly dead despite contacting the company.
“broken in half looking almost dead”
Order was never delivered and the company did not respond.
“Never delivered my product.”
They supplied old, dead plants and demanded return postage.
“old, dead and broken plants”
Two hydrangeas died within weeks despite proper care.
“died within weeks of being planted”
An expensive hydrangea arrived waterlogged, damaged, and mostly dead.
“full of stinking stagnant water”
Plants were delivered dead and the company failed to respond.
“Delivered dead plants”
The plant arrived dry and brittle, very different from advertised.
“dry, brittle barely any leaves”
I ordered some plants from Gardening Express for my prairie house & office. They were good sized, healthy, and the prices are pretty good on some of their stuff.For the house and office I use mostly succulents. They're easy to care for and add interest to any room, especially if you're using them in planters. As I've learned the hard way, the key to growing healthy plants is understanding how they like to be watered, and what container they need for best results. I ordered some plants from Gardening Express and in the package there was a very informative and enthusiastic brochure about each plant.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Gardening Express is an online UK retailer specialising in mail-order plants, trees and shrubs for home and garden use. The site offers product pages with descriptions and image galleries and ships orders by courier across the UK. Customers research plants, delivery options and return policies online before ordering. This summary is intended for people looking for aggregated review insights about Gardening Express.