Many reviewers say plants arrive well packed and healthy, and they like the website and how easy it is to order. A recurring thread describes plants arriving dead or badly damaged, followed by disagreements over refunds or returns. Customers often mention delivery delays and weak dispatch updates. Some reviews also point to fast, helpful replies from customer service once they get in touch.
Examples from available reviews (Nov 2021 – Feb 2026).
Consistently good quality and service from Gardening Express.
“Always consistent with quality and service”
Website easy to navigate; timely delivery and careful packing.
“Very ready website to navigate and buy...”
Tree arrived damaged and company refused collection, insisting on return at customer's cost.
“Received a tree with broken branches and horrendous packaging”
£700 order had no status update and customer support was non-existent.
“customer support is non-existant”
Several reviews describe deliveries arriving damaged and say the follow-up process felt hard work. Some reviewers report refunds being refused or being asked to return poor stock at their own expense. Mentions of helpful service appear too, but less often than complaints.
Many reviewers praise the value, saying they received good-sized plants at competitive prices. When reviews are critical, they rarely focus on price and instead point to condition on arrival. Repeat buyers specifically link value with quality in positive comments.
Experiences split between smooth orders, easy website navigation and quick setting up of items, and stressful purchases with late or missing deliveries. Several reviewers describe the buying process as straightforward. The gap between satisfied and upset customers is clear.
Reviews often mention healthy, well-packed plants and trees that match expectations. Another prominent group reports rotten root balls, dead or waterlogged plants, and items broken during transit. Strong and poor quality reports both show up across the dataset.
Many reviewers say emails went unanswered, follow-ups got no reply, and order updates were missing. A smaller group describes quick, clear responses and standout communication once they made contact. Late dispatch notices and courier handling issues come up repeatedly.
Feedback is split between repeat customers who are happy and customers who faced failed deliveries or complaints that went nowhere. Delivery reliability and how the company responds after purchase shape the final view. Clear positive experiences sit alongside multiple reports of stressful, disappointing transactions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Order dispatch delayed, complaints unanswered and wouldn't recommend.
“Did not dispatch timely”
Juniperus Blue Arrow arrived bent and was a poor specimen.
“Juniperus was very bent and in my opinion a very poor specimen.”
Plants poor quality, pot missing, and emails unanswered.
“I have emailed 3 times and recived no response.”
Plants arrived healthy but outer boxes were ripped by couriers.
“each cardboard box the plants were in was ripped.”
Broken tree delivered and no customer service response or refund.
“Avoid - zero customer service”
Consistently good quality and service from Gardening Express.
“Always consistent with quality and service”
Received a half-dead plant and refund guarantee was not honoured.
“This shabby company sent me a plant that was half-dead on arrival”
Received wrong item and emails went unanswered.
“No communication, No reply for any of the emails”
Trees arrived dead and customer service did not respond.
“They sent me dead trees.”
Plants arrived dead and attempts to contact customer service failed.
“Plants delivered dead.”
Trees arrived covered in fungus and the company did not respond.
“Trees arrived covered in fungus.”
Plants arrived damaged and the seller did not acknowledge complaints.
“The plants arrived in damaged conditon.”
Plants were poorly packaged and of terrible quality.
“Terrible quality plants”
Plants arrived broken and nearly dead despite contacting the company.
“broken in half looking almost dead”
Order was never delivered and the company did not respond.
“Never delivered my product.”
They supplied old, dead plants and demanded return postage.
“old, dead and broken plants”
Two hydrangeas died within weeks despite proper care.
“died within weeks of being planted”
An expensive hydrangea arrived waterlogged, damaged, and mostly dead.
“full of stinking stagnant water”
Plants were delivered dead and the company failed to respond.
“Delivered dead plants”
The plant arrived dry and brittle, very different from advertised.
“dry, brittle barely any leaves”
I ordered some plants from Gardening Express for my prairie house & office. They were good sized, healthy, and the prices are pretty good on some of their stuff.For the house and office I use mostly succulents. They're easy to care for and add interest to any room, especially if you're using them in planters. As I've learned the hard way, the key to growing healthy plants is understanding how they like to be watered, and what container they need for best results. I ordered some plants from Gardening Express and in the package there was a very informative and enthusiastic brochure about each plant.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Gardening Express is an online nursery and plant retailer for UK gardeners. Its ecommerce site lists trees, shrubs, hedging, fruit plants, and container and bare-root stock. Customers can buy established trees, seasonal bulbs, and garden accessories through the website. Product pages show plant sizes and basic planting information. Gardening Express delivers across the UK and offers customer support for order queries and dispatch information.