Many customers say plants arrived healthy and well packed. Several praise a quick ordering process and fast delivery. A clear group of complaints describes missed deliveries, wrong items, and weak follow‑up. A smaller number report quick fixes, including replacements sent out successfully.
Examples from available reviews (Jun 2020 – Mar 2026).
Plants were excellent quality and carefully packaged.
“Excellent quality plants, carefully packaged.”
Lost order was promptly resent and replacement quickly supplied; reviewer satisfied.
“My order was lost, but on reporting this, a repeat order was sent out immediately.”
Delivery left parcel in pouring rain despite customer being home.
“Dreadful delivery - left next to front gate in pouring rain - we were in the whole time!”
Order parts missing, communication poor and refund unresolved, reviewer dissatisfied.
“I ordered 12 plants in total - 3 varieties of Osteospermum to fill a nice gap in my garden.”
Reviews describe two clear experiences: smooth fulfilment or difficult delivery. Positive accounts mention lost orders being resent and reported faults handled quickly. Negative ones describe parcels left in unsuitable places, wrong items arriving, and refunds being refused.
Several comments say items matched their descriptions and were good value for the quality. In the negative comments, dead or non‑growing plants make the purchase feel poor value. Value comes up less often than packaging and delivery.
Many buyers describe online ordering as straightforward, with product pages that are easy to follow. Phone ordering drew at least one negative comment about an unhelpful agent. A small number mention long gaps between dispatch and delivery.
Most feedback highlights plants arriving healthy and securely packed. Several reviews report plants arriving damaged, uprooted, or dead, as well as incorrect sizes. A few note duplicate items in pick‑and‑mix orders.
Some customers mention clear updates and helpful replies when issues arise. Others report web enquiries going unanswered, promised items not included, and patronising phone calls. These communication problems often sit alongside delivery or order‑accuracy issues.
The reviews contrast many five‑star experiences focused on plant condition and speed with multiple one‑star accounts centred on delivery and fulfilment failures. Outcomes seem to depend on how delivery goes and how problems are handled afterwards. Satisfaction varies noticeably from one order to the next.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (8) · Reviews (1) · Quotes shortened · As of: March 2026
Company sent wrong plants and expected return postage; reviewer strongly dissatisfied.
“Terrible company they change your order and send the wrong plants.”
Reviewer says plants were abysmal and will not use company again.
“Abysmal poor plants never use again”
Order delayed at depot and company refused refund or replacement; reviewer upset.
“Order placed 21st may been sat at depot since 29th may -12 days they won’t give a refund or replace order”
Company sent wrong order and customer service was patronising and rude.
“Sent wrong order.”
When I was looking to buy some plants for my garden, I came across Gardening Direct's website. It was easy to browse and find what I was looking for - they have a wide range of bedding and garden plants available, all with clear descriptions and pictures.
The ordering process was simple too; all I had to do was choose the quantity of each plant that I wanted, add them to my cart and complete the payment details. The delivery took a few days but considering it has been shipped from UK to USA , it is understandable .
When my plants arrived, they were well-packaged (with excess), which meant that they weren't damaged in transit
Order parts missing, communication poor and refund unresolved, reviewer dissatisfied.
“I ordered 12 plants in total - 3 varieties of Osteospermum to fill a nice gap in my garden.”
Hanging basket order extremely delayed; reviewer does not recommend.
“still waiting for it”
Reviewer strongly advises against using company and is very disappointed.
“Don’t use them!”
Wrong plant sizes delivered, web form ignored, and costly phone experience.
“Cannot deliver correct size of plants bought ‘mega’ size got small plug plants complained via web form no response”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Gardening Direct is a UK online retailer specialising in plants, bulbs, seeds, and garden supplies. The site sells roses, perennials, shrubs, vegetable plants, bulbs, and seasonal items such as wreaths and hanging baskets. Product pages usually give descriptions and basic care tips to help with choice. Customers can order online or by phone, and the company delivers potted and bare‑root stock within the UK. Gardening Direct also sells accessories including compost, fertilisers, and garden tools.