Reviews provided emphasise consistent plant quality and careful packaging on arrival. Delivery performance is often praised for speed and reliability, though a few customers reported delays or missing orders. Customer service and communication are generally reported as helpful when problems occur, including rapid replacements in some cases. Prospective buyers may wish to place a small initial order to confirm delivery options for their address and keep order and tracking details handy to speed any follow-up.
Examples from available reviews (Jun 2020 – Feb 2026).
Ordering was easy and plants arrived well packaged.
“It was easy to browse and find what I was looking for”
Plants arrived with broken branches and most foliage in the box.
“some branches were broken and most of the foliage appeared in the box”
Lost order was promptly resent and replacement quickly supplied; reviewer satisfied.
“My order was lost, but on reporting this, a repeat order was sent out immediately.”
Plants arrived safely, were healthy, and reviewer highly recommends.
“Plants were delivered safely and very well packaged.”
Most reviewers mention timely delivery and secure packaging; a minority report late or missing deliveries that required follow-up.
Price is rarely mentioned; one reviewer described pricing as reasonable alongside an easy shopping experience.
One reviewer described the website as easy to browse and the ordering process straightforward; few reviews discuss the online interface.
The large majority report healthy plants arriving well packaged and in good condition; isolated reports describe damaged items on delivery.
Several customers praised prompt, helpful responses and quick replacements; a small number reported poor or delayed communication.
Overall impressions trend positive with repeat five‑star comments and recommendations, though some customers had negative delivery or quality experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (8) · Reviews (1) · Quotes shortened · As of: February 2026
Company sent wrong plants and expected return postage; reviewer strongly dissatisfied.
“Terrible company they change your order and send the wrong plants.”
Reviewer says plants were abysmal and will not use company again.
“Abysmal poor plants never use again”
Order delayed at depot and company refused refund or replacement; reviewer upset.
“Order placed 21st may been sat at depot since 29th may -12 days they won’t give a refund or replace order”
Company sent wrong order and customer service was patronising and rude.
“Sent wrong order.”
When I was looking to buy some plants for my garden, I came across Gardening Direct's website. It was easy to browse and find what I was looking for - they have a wide range of bedding and garden plants available, all with clear descriptions and pictures.
The ordering process was simple too; all I had to do was choose the quantity of each plant that I wanted, add them to my cart and complete the payment details. The delivery took a few days but considering it has been shipped from UK to USA , it is understandable .
When my plants arrived, they were well-packaged (with excess), which meant that they weren't damaged in transit
Order parts missing, communication poor and refund unresolved, reviewer dissatisfied.
“I ordered 12 plants in total - 3 varieties of Osteospermum to fill a nice gap in my garden.”
Hanging basket order extremely delayed; reviewer does not recommend.
“still waiting for it”
Reviewer strongly advises against using company and is very disappointed.
“Don’t use them!”
Wrong plant sizes delivered, web form ignored, and costly phone experience.
“Cannot deliver correct size of plants bought ‘mega’ size got small plug plants complained via web form no response”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Gardening Direct is a UK-based online retailer specialising in mail-order plants, bulbs, seeds and garden supplies. The business operates through a consumer-facing website offering seasonal bedding plants, perennials and bulk plant mixes, with home delivery options. Information on product pages commonly includes photos and descriptions to support online buying decisions. Consumers researching Gardening Direct typically look for details about delivery, packaging and plant condition when evaluating the company.