Reviews consistently highlight delivery delays, missing items and slow or absent responses from customer support; multiple reviewers report long waits for refunds. Several customers did receive the ordered furniture and praised its quality and comfort, and some cases were resolved after further escalation. A number of reviewers mention using card chargeback or Section 75 and seeking external complaint routes when refunds were delayed. If you are considering a purchase, check recent delivery lead times, read up-to-date reviews and consider paying by credit card for added buyer protection.
Examples from available reviews (Feb 2026).
Customer cancelled their preorder and still waited weeks for a refund.
“I still have not received my refund.”
Goods eventually arrived and product quality met expectations.
“Our goods eventually arrived on 11th Sept.”
Customer service expedited delivery, though the firepit ignition didn't work.
“Customer services went over and above to insure our furniture arrived in time for a party !”
Sofa arrived late with weave faults and missing care pack.
“lot of faults with weave and didnt receive carepack”
Most reviewers report delivery delays, cancellations or missing items; a minority note eventual fulfilment after repeated chasing.
Several reviews describe withheld payments or long refund waits; a few state they received compensation after escalation.
Limited comments on the site/app experience; some customers found delivery time-slot booking awkward or unclear.
Product reports are mixed: many praise the furniture quality and comfort, while others report faults (weave issues, faulty parasols).
Frequent reports of unreturned emails, no callbacks and sparse updates; a minority describe responsive staff who resolved issues.
Overall feedback skews negative because of delivery and communication problems, though some customers had positive outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Quotes shortened · As of: February 2026
Reviewer warns the company takes money and does not supply goods.
“They will take your money and not supply goods ordered.”
Customer cancelled their preorder and still waited weeks for a refund.
“I still have not received my refund.”
Furniture arrived after two months and a paid item was missing.
“Now I am missing an item with no idea if or when it will turn up.”
Order missed its delivery date and customer couldn't get any response.
“no one gets back to you.”
Faulty parasol and supplier cannot provide spare parts or help.
“there aren't any spare parts that they can provide to assist with this issue”
Company took payment but did not deliver the ordered set or respond.
“This company took our money”
Goods eventually arrived and product quality met expectations.
“Our goods eventually arrived on 11th Sept.”
Order cancelled due to stock delays and refund still awaited.
“Still waiting for my refund.”
Refund received after speaking with the director and matter closed.
“The refund has finally reached my account”
Customer cancelled orders but still chasing a refund and support.
“Shocking customer service. Avoid this company at all cost.”
Ordered a sofa cover with no delivery date and no responses.
“We’ve had 1 confirmation email with no expected delivery date.”
Order delayed repeatedly, company took payment and gave no reliable updates.
“Disgusting service.”
Furniture arrived on time, seems good quality and is comfortable.
“Nice colour, comfy to sit on.”
Customer service expedited delivery, though the firepit ignition didn't work.
“Customer services went over and above to insure our furniture arrived in time for a party !”
Agent Sam resolved issues and refunds were issued for two items.
“we now have our money back on 2 items”
Sofa arrived late with weave faults and missing care pack.
“lot of faults with weave and didnt receive carepack”
Furniture stunning and worth the wait despite long delivery.
“it is stunning!”
Order expected in ten days but no updates and still undelivered after thirty days.
“we are now 30+ days and still no sign of our garden furniture”
Multiple delivery errors and poor service, compensation conditional on removing review.
“They agreed to pay some compensation but only if I removed the review.”
Item shown as in stock but delivery delayed over three weeks without communication.
“SHOCKING SERVICE! SHOP ELSEWHERE!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Garden Furniture House is a UK-based online retailer of garden and outdoor furniture and accessories. The business sells seating and dining sets, parasols and related outdoor items via an e-commerce channel and provides delivery and customer-support channels for orders.