Reviews Analysed
20
We Collect & Analyse Reviews
Garden Furniture House
Experiences & Reviews
Garden Furniture House is a UK-based online retailer of garden and outdoor furniture and accessories. The business sells seating and dining sets, parasols and related outdoor items via an e-commerce channel and provides delivery and customer-support channels for orders.
Overview & Key Metrics
Positive Sentiment
20%
Latest Review
19d
Overall Rating
1.7
Our Analysis
🎯
Service quality
Most reviewers report delivery delays, cancellations or missing items; a minority note eventual fulfilment after repeated chasing.
Share
Weak
26%
💰
Value for money
Several reviews describe withheld payments or long refund waits; a few state they received compensation after escalation.
Share
Weak
8%
⚡
User experience
Limited comments on the site/app experience; some customers found delivery time-slot booking awkward or unclear.
Share
Mixed
3%
🔧
Product quality
Product reports are mixed: many praise the furniture quality and comfort, while others report faults (weave issues, faulty parasols).
Share
Mixed
11%
📞
Communication
Frequent reports of unreturned emails, no callbacks and sparse updates; a minority describe responsive staff who resolved issues.
Share
Weak
26%
⭐
Overall experience
Overall feedback skews negative because of delivery and communication problems, though some customers had positive outcomes.
Share
Weak
26%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Garden Furniture House
"Garden Furniture House On 17/7/23 I pre ordered Nova Garden Furniture Olivia Grey Weave 6 Seat Oval Dining Set × 1 for £1233.09. I was told this would..."
Guy
Trustpilot
Sep 30, 2025
Featured for: Long delay and missing refund
We now have our goods - Advised their delivery issues are sorted
"Our goods eventually arrived on 11th Sept. They are what we wanted and we look forward to using the outside seating when the weather now improves agai..."
Mr M Luscombe
Trustpilot
Sep 30, 2025
Featured for: Goods arrived; product quality praised
Firepit table and chairs
"Customer services went over and above to insure our furniture arrived in time for a party ! Its absolutely gorgeous ! The only problem is..."
Beverley Pearce
Trustpilot
Sep 30, 2025
Featured for: Customer service expedited delivery
Ordered sofa arrived couple weeks…
"Ordered sofa arrived couple weeks late...lot of faults with weave and didnt rece..."
Karen Goulding
Trustpilot
Sep 30, 2025
Featured for: Late delivery and product faults
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
C
Choge
trustpilot.com
Sep 30, 2025
CAUTION
The sole director of this company also trades as Oak Furniture House, Oxford Furniture House, and Fusion Furniture. A search of all those names on Tru...
G
Guy
trustpilot.com
Sep 30, 2025
Garden Furniture House
Garden Furniture House On 17/7/23 I pre ordered Nova Garden Furniture Olivia Grey Weave 6 Seat Oval Dining Set × 1 for £1233.09. I was told this would...
H
Heidi Phillips
trustpilot.com
Sep 30, 2025
Not good
Waited over 2 months for delivery of garden furniture that arrived today. Had to chase my order and got an automated email apology regarding the delay...
F
Fin
trustpilot.com
Sep 30, 2025
Terrible customer service
Ordered goods from this company on 14/09/2023 have passed the delivery date and no communication. Have filled in on-line enquiry form with no response...
S
Sue
trustpilot.com
Sep 30, 2025
I am still awaiting contact from Matthew Taylor at customer services
I am still awaiting contact from several emails! We have a new parasol which is faulty and after several unanswered emails i got this "our supplier ha...
M
Mr D Skinner
trustpilot.com
Sep 30, 2025
They take your but don’t deliver
This company took our money and promised delivery of signature weave set within 10-20 months. Nothing has arrived and it is well over a month now. I h...
M
Mr M Luscombe
trustpilot.com
Sep 30, 2025
We now have our goods - Advised their delivery issues are sorted
Our goods eventually arrived on 11th Sept. They are what we wanted and we look forward to using the outside seating when the weather now improves agai...
K
Kerry Grainger
trustpilot.com
Sep 30, 2025
Really bad customer service
Ordered a Maze 6 Seater dining set 18th May which stated in stock 21st June. No Comms so beginning of July I chased for an update (after a few calls a...
D
David
trustpilot.com
Sep 30, 2025
Ordered furniture a month ago
The refund has finally reached my account and after speaking to the...
M
Melissa
trustpilot.com
Sep 30, 2025
Shocking customer service
Shocking customer service. Avoid this company at all cost. Try to fob you off when you ask to cancel order. Ordered garden furniture and have heard no...
T
Teresa Whilde
trustpilot.com
Sep 30, 2025
Terrible service
We ordered a Nova corner sofa cover on 26/3/23. We’ve had 1 confirmation email with no expected delivery date. I have contacted them online & not had...
R
Ronan
trustpilot.com
Sep 30, 2025
Disgusting service
Disgusting service. We ordered an outdoor garden furniture service in July last year. (2022) Told 10 day delivery. Constantly put back a month from th...
E
E. Hughes, Cambridge
trustpilot.com
Sep 30, 2025
Outdoor patio lounge set - just the job !
Harper Grey Stackable Sofa We've only just received this so cant comment on longevity, but it seems good quality and arrived on time. Nice colour, com...
B
Beverley Pearce
trustpilot.com
Sep 30, 2025
Firepit table and chairs
Customer services went over and above to insure our furniture arrived in time for a party ! Its absolutely gorgeous ! The only problem is...
A
Alison
trustpilot.com
Sep 30, 2025
Finally after 3 months we have a…
Finally after 3 months we have a conclusion to our issues with this company. Thanks to someone named Sam who was very good at calling back & sorting t...
K
Karen Goulding
trustpilot.com
Sep 30, 2025
Ordered sofa arrived couple weeks…
Ordered sofa arrived couple weeks late...lot of faults with weave and didnt rece...
J
Jemma Winchester
trustpilot.com
Sep 30, 2025
Beautiful Furniture 😍
My furniture arrived today, and it is stunning! So worth the wait, I have left a 4 star even though the furniture is 100% 5 star worthy just because o...
L
Lee
trustpilot.com
Sep 30, 2025
UNACCEPTABLE DELIVERY TIMES, AND WE ARE STILL WAITING!!!
We ordered £2,500 worth of rattan garden furniture from this company on 9th May, delivery was quoted as 10 days. Initial response to order was good, p...
L
Louise Rawcliffe
trustpilot.com
Sep 30, 2025
Don’t use this company
Don’t use this company. I had two incorrect deliveries and shocking customer service before I eventually got the correct furniture. They got in touch...
N
Nichola Harris
trustpilot.com
Sep 30, 2025
SHOCKING SERVICE
SHOCKING SERVICE! SHOP ELSEWHERE! Ordered a garden table and chairs, was told in stock and 10 days for delivery, over...
Conclusion
Reviews consistently highlight delivery delays, missing items and slow or absent responses from customer support; multiple reviewers report long waits for refunds. Several customers did receive the ordered furniture and praised its quality and comfort, and some cases were resolved after further escalation. A number of reviewers mention using card chargeback or Section 75 and seeking external complaint routes when refunds were delayed. If you are considering a purchase, check recent delivery lead times, read up-to-date reviews and consider paying by credit card for added buyer protection.