Many reviewers report payment and fulfilment issues, including late deliveries, missing items, and refunds that take time to arrive. Several customers say their questions went unanswered and delivery times were unclear. Others say the products look good and feel comfortable when they arrive, and that individual staff members have stepped in to fix some cases. Overall, the reviews split between unresolved service problems and a smaller number of successful outcomes.
Examples from available reviews (Mar 2026).
Reviewer warns the company takes money and does not supply goods.
“They will take your money and not supply goods ordered.”
Furniture arrived after two months and a paid item was missing.
“Now I am missing an item with no idea if or when it will turn up.”
Customer service expedited delivery, though the firepit ignition didn't work.
“Customer services went over and above to insure our furniture arrived in time for a party !”
Furniture arrived on time, seems good quality and is comfortable.
“Nice colour, comfy to sit on.”
Many reviews centre on how orders and refunds are handled. Several describe payments being taken without prompt delivery, or refunds requiring repeated chasing over a long period. A smaller group credits named staff for sorting problems out or speeding up deliveries.
Several customers say they paid for items that were delayed or arrived with parts missing. A few reviewers say refunds or compensation came only after escalating the issue. One report claims compensation was offered only if a review was removed.
Many accounts mention long or changing delivery windows and delivery updates that didn’t help. A minority describe delivery going smoothly, or items arriving in time for an event. Comments about overall experience appear less often than complaints about service and communication.
Several reviewers praise the appearance and comfort of furniture once it arrived. Others report manufacturing faults, missing care packs, and a faulty parasol with no spare parts available. Positive feedback appears alongside reports of defects.
Reviews often point to slow replies and little follow-up. Multiple customers say they weren’t given expected delivery dates or got no answer to their questions. A smaller number mention helpful agents by name who provided updates or arranged refunds.
For many customers, the main takeaway is ongoing operational and communication problems that were not resolved. At the same time, a smaller group reports acceptable deliveries, good product quality, or issues fixed through direct staff action. The reviews show a clear divide between these two sets of outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Quotes shortened · As of: March 2026
Reviewer warns the company takes money and does not supply goods.
“They will take your money and not supply goods ordered.”
Customer cancelled their preorder and still waited weeks for a refund.
“I still have not received my refund.”
Furniture arrived after two months and a paid item was missing.
“Now I am missing an item with no idea if or when it will turn up.”
Order missed its delivery date and customer couldn't get any response.
“no one gets back to you.”
Faulty parasol and supplier cannot provide spare parts or help.
“there aren't any spare parts that they can provide to assist with this issue”
Company took payment but did not deliver the ordered set or respond.
“This company took our money”
Goods eventually arrived and product quality met expectations.
“Our goods eventually arrived on 11th Sept.”
Order cancelled due to stock delays and refund still awaited.
“Still waiting for my refund.”
Refund received after speaking with the director and matter closed.
“The refund has finally reached my account”
Customer cancelled orders but still chasing a refund and support.
“Shocking customer service. Avoid this company at all cost.”
Ordered a sofa cover with no delivery date and no responses.
“We’ve had 1 confirmation email with no expected delivery date.”
Order delayed repeatedly, company took payment and gave no reliable updates.
“Disgusting service.”
Furniture arrived on time, seems good quality and is comfortable.
“Nice colour, comfy to sit on.”
Customer service expedited delivery, though the firepit ignition didn't work.
“Customer services went over and above to insure our furniture arrived in time for a party !”
Agent Sam resolved issues and refunds were issued for two items.
“we now have our money back on 2 items”
Sofa arrived late with weave faults and missing care pack.
“lot of faults with weave and didnt receive carepack”
Furniture stunning and worth the wait despite long delivery.
“it is stunning!”
Order expected in ten days but no updates and still undelivered after thirty days.
“we are now 30+ days and still no sign of our garden furniture”
Multiple delivery errors and poor service, compensation conditional on removing review.
“They agreed to pay some compensation but only if I removed the review.”
Item shown as in stock but delivery delayed over three weeks without communication.
“SHOCKING SERVICE! SHOP ELSEWHERE!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Garden Furniture House is a UK retailer selling outdoor and garden furniture through an online store. Its website lists seating, dining sets, and outdoor accessories, with specifications, dimensions, and care instructions. Customers can order online, with home delivery arranged across the UK. Contact options include an online form and a support team for order questions and returns.