Reviews Analysed
21
We Collect & Analyse Reviews
Garden Centre Koeman
Experiences & Reviews
Garden Centre Koeman is a Netherlands-based garden centre and online retailer that sells plants, bulbs, tubers, seeds and related gardening supplies. The business offers online ordering and ships to customers outside the Netherlands; product lines commonly referenced by reviewers include live plants, bulbs and tubers.
Overview & Key Metrics
Positive Sentiment
52%
Latest Review
19d
Overall Rating
3.0
Our Analysis
🎯
Service quality
Mixed: several customers report prompt orders and successful replacements, while others report slow responses or unsatisfactory after-sales support.
Share
Mixed
16%
💰
Value for money
Few reviewers comment on price; one explicitly notes items are not the cheapest, but most focus on plant condition rather than cost.
Share
Mixed
1%
⚡
User experience
Ordering and delivery experiences vary — many report well packed, timely shipments; others report long delays, missing items or contact difficulties.
Share
Mixed
21%
🔧
Product quality
Product condition is inconsistent: multiple reports of dead or undersized plants, while other customers received healthy, well‑packed stock and replacements.
Share
Mixed
24%
📞
Communication
Frequent complaints about unresponsive or slow email support and broken contact links; a minority of reviews note successful replies and remedial action.
Share
Weak
11%
⭐
Overall experience
Overall split: a number of reviewers report satisfactory delivery and plants, but a comparable portion reports dead goods or unresolved support issues.
Share
Mixed
26%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Dead plants and ignored emails
"Ordered some Japanese Anemone and received 6 empty pots. I queried with Garden Centre Koeman and was assured that the plants would appear during Sprin..."
C H
Trustpilot
Sep 30, 2025
Featured for: Dead plants; ignored emails example
Very happy with my purchase
"I was in need of a systemic fungicide which for some reason is not available in my country. I found this webshop and was happy to discover they ship i..."
Erika
Trustpilot
Sep 30, 2025
Featured for: Fast international shipping; well packaged
The need for improvements in customer contact
"I am canceling my negative review for Koeman Flowerbulbs, as I realized I had entered an incorrect email address, which is why I did not receive order..."
Denisa
Trustpilot
Sep 30, 2025
Featured for: Shows contact problems and prompt response
very slow for handle missing plants of the shipping package
"I ordered four different plants, but only three types of plants arrived, so I informed the customer service team of the missing plants notification. I..."
klant
Trustpilot
Sep 30, 2025
Featured for: Slow handling of missing items
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Siobhán Stapleton
trustpilot.com
Sep 30, 2025
I ordered on 3.9.25 and the delivery…
I ordered on 3.9.25 and the delivery arrived 10.9.25 which I wouldn’t characterise as speedy. One plant was sent with one single leaf and broke in tra...
M
Mark
trustpilot.com
Sep 30, 2025
Dead plants
The first shipment contained five dead plants. Three of the five plants in the replacement shipment were also dead. Update, and responding to Koeman's...
E
Erika
trustpilot.com
Sep 30, 2025
Very happy with my purchase
I was in need of a systemic fungicide which for some reason is not available in my country. I found this webshop and was happy to discover they ship i...
S
Susie.
trustpilot.com
Sep 30, 2025
Always had good service from this…
Always had good service from this company. I had some plants that did not make the journey but they were...
M
Mark Collier
trustpilot.com
Sep 30, 2025
All good… efficient 👍
...
D
Denisa
trustpilot.com
Sep 30, 2025
The need for improvements in customer contact
I am canceling my negative review for Koeman Flowerbulbs, as I realized I had entered an incorrect email address, which is why I did not receive order...
A
Angela T.
trustpilot.com
Sep 30, 2025
My order arrived in a week time
My order arrived in a week time. All plants were healthy and very...
V
V Anand
trustpilot.com
Sep 30, 2025
Size of the products (plants) in the…
Size of the products (plants) in the pict...
J
Juha Räty
trustpilot.com
Sep 30, 2025
Poor quality plants
Well packed certainly, but the plants in the package were far from well. They had hardly any leaves left, and on...
H
Heather B
trustpilot.com
Sep 30, 2025
Good service …
I am very happy with the plants which arrived promptly and in excellent condition. I would have appreciated an...
L
Lita Richards
trustpilot.com
Sep 30, 2025
Plants arrived in great condition
My order took 2xmonths to arrive. That said the plants have arrived today they are healthy an...
k
klant
trustpilot.com
Sep 30, 2025
very slow for handle missing plants of the shipping package
I ordered four different plants, but only three types of plants arrived, so I informed the customer service team of the missing plants notification. I...
S
Svetlana Rogova
trustpilot.com
Sep 30, 2025
Poor customer service
Half of the Phlox Subulata six pack arrived already dead/half dead. Contacted c...
M
Mrs Attwood
trustpilot.com
Sep 30, 2025
Really healthy plants
These plants took two weeks to arrive—-I’m inSpain and we had a long weekend—- but the plants were in fabulou...
P
Paul Banyard
trustpilot.com
Sep 30, 2025
I have purchased from numerous online…
I have purchased from numerous online sources in both Uk and Continental Europe and my Siberian Irisis arrived promptly and better packed than anyone...
C
C H
trustpilot.com
Sep 30, 2025
Dead plants and ignored emails
Ordered some Japanese Anemone and received 6 empty pots. I queried with Garden Centre Koeman and was assured that the plants would appear during Sprin...
G
Gill
trustpilot.com
Sep 30, 2025
No goods received. Terrible service.
Order placed back in March. No items received. No...
R
Roger Sweet
trustpilot.com
Sep 30, 2025
no sign of life
Ordered three packs of three phlox plants. When they arrived I found without exception they were all dried up pieces of root with a single dried up pi...
k
keith j Donnelly
trustpilot.com
Sep 30, 2025
Paid, but no plants
Paid for some Musa plant. Despite contacting them received no update. The site gives no tra...
M
Marie
trustpilot.com
Sep 30, 2025
I bought tubers all looked good most…
I bought tubers all looked good most with a few buds. Cannot give a full...
Conclusion
Reviews show a mixed picture for Garden Centre Koeman. Many customers praise packaging and prompt international deliveries and report successful replacements. Conversely, a notable share report dead or undersized plants, missing items, and slow or unresponsive customer support. If you consider ordering, check contact and tracking options beforehand, document any issues with photos on receipt, and be prepared to follow up about replacements. These patterns may help you weigh the trade-offs between reported strong logistics/packaging and variable product condition or communication response.