Many customers applaud careful packing and quick fulfilment for delivered plants. Another recurring group describes no replies, slow follow-up, and parcels that never arrive. Several say plants showed up dead or smaller than expected. Service experiences range from fast and smooth to uneven local delivery handling.
Examples from available reviews (Apr 2018 – Feb 2026).
Plants were in good condition and delivered on time.
“The plant are in good condition and delivery was timely.”
Order placed months ago with no delivery and no response.
“No items received. No reply when trying to contact gardencentrekoeman.”
Initial and replacement shipments contained dead plants despite replacements.
“The first shipment contained five dead plants.”
Responsive restock notification and prompt delivery impressed the customer.
“Excellent service and delivery.”
Many reviews describe quick dispatch and smooth order handling. Several customers say problems were fixed with fast replacements. A small number point to courier-related local delivery errors.
Some customers mention fair prices and a good range when the order meets expectations. A repeated complaint says the product size does not match the photos, which lowers perceived value. Overall, only a limited number of reviews discuss price or value directly.
Many buyers describe an easy ordering process and packing that holds up on arrival. Some report long delivery waits, including one delay of several weeks. Few comments mention site navigation or checkout.
Multiple reviews praise the packing and plant condition on arrival, including well-protected tubers and healthy plants. Repeated negative feedback describes plants arriving dead, dried out, or poorly developed. Several complaints also mention a mismatch between the photos and the size of the plants received.
A large cluster of reviews reports unanswered emails, ignored refund requests, and slow follow-up on missing items. A smaller set notes quick replies and issues resolved after customers kept trying to make contact. Communication problems show up often in low-rated reviews.
Reviews split clearly between very satisfied orders and strongly negative experiences. Positive comments highlight intact deliveries and helpful staff. Negative ones focus on no response, missing items, and plants that cannot be used.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · Reviews (1) · Reviews (1) · Quotes shortened · As of: February 2026
Plants were in good condition and delivered on time.
“The plant are in good condition and delivery was timely.”
Responsive restock notification and prompt delivery impressed the customer.
“Excellent service and delivery.”
Customer expressed thanks without further detail.
“Many thanks”
Plants were wonderful and very well packed.
“Wonderful Plants and Beautifully Packed”
Items packaged well but local delivery agent failed to deliver properly.
“The driver seemingly did not know how a door bell worked.”
Efficient with fast delivery and good product quality.
“Efficient .. fast delivery.. good quality products.”
Wide range, reasonable prices and well protected packaging.
“the plants are well protected.”
Delivery was slow, plants arrived damaged and contact link failed.
“the delivery arrived 10.9.25 which I wouldn’t characterise as speedy.”
Initial and replacement shipments contained dead plants despite replacements.
“The first shipment contained five dead plants.”
International order arrived quickly and was well packaged.
“Product was extremely well packaged, it hadn't leaked at all on its way here.”
Company provided good service and replaced damaged plants promptly.
“Always had good service from this company.”
Purchase experience was efficient and satisfactory.
“All good...efficient 👍”
Company responded promptly after customer found contact elsewhere.
“The company responded promptly to my email”
Order arrived within a week and plants were healthy.
“All plants were healthy and very well packed.”
Product size did not match images on the website.
“Size of the products (plants) in the picture doesnt match with the items delivered”
Plants arrived poorly developed with very few leaves.
“they had hardly any leaves left, and one of the saplings was microscopic.”
Plants arrived promptly and in excellent condition; dispatch timing unclear.
“I am very happy with the plants which arrived promptly and in excellent condition.”
Order took two months but plants arrived healthy and well packed.
“they are healthy and packed really well.”
Missing items were followed up very slowly by customer service.
“It took a long time for them to follow up”
Half of plants arrived dead and customer service did not reply.
“Contacted customer service, never got reply.”
Plants arrived in excellent condition despite two-week delivery.
“the plants were in fabulous condition!!!”
Siberian irises arrived promptly and were better packed than others.
“my Siberian Irisis arrived promptly and better packed than anyone else could manage.”
Received empty pots and emails seeking refund were ignored.
“Now they ignore my emails asking for a refund.”
Order placed months ago with no delivery and no response.
“No items received. No reply when trying to contact gardencentrekoeman.”
Plants arrived dried and with no sign of life.
“no sign of life.”
Paid for plant but received no updates and no tracking.
“Despite contacting them received no update.”
Tubers arrived well packed and appeared in good condition.
“I bought tubers all looked good most with a few buds.”
Poor Services!!
I purchased a crocus bulbs flower from the Garden Center Koeman online store. When they arrived it was too late in the year to plant them. I contacted Garden Center Koeman and they said that I had to return them for a refund. They did not ask me if I wanted to keep them for next spring or send me a new order of crocus bulbs at no charge.
Don't buy from this online store, they have poor quality products and customer service is not good. I am very disappointed with the product I purchased. The seller said they guaranteed the quality of their products but they don't respond to my emails.
Promises of one-day dispatch and 24hr replies proved untrue.
“Total and complete lack of response or communication”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Garden Centre Koeman is a retail garden centre that sells plants, bulbs, and other gardening supplies through an online shop. It processes orders for delivery and accepts standard online payment methods. Product pages list plant varieties, growing details, and availability. The site supports order processing, transport packaging, and shipping to customer addresses. The company serves hobby gardeners and landscaping customers who buy plants and garden stock online.