Reviews show a mixed picture for Garden Centre Koeman. Many customers praise packaging and prompt international deliveries and report successful replacements. Conversely, a notable share report dead or undersized plants, missing items, and slow or unresponsive customer support. If you consider ordering, check contact and tracking options beforehand, document any issues with photos on receipt, and be prepared to follow up about replacements. These patterns may help you weigh the trade-offs between reported strong logistics/packaging and variable product condition or communication response.
Examples from available reviews (Apr 2018 – Feb 2026).
Received empty pots and emails seeking refund were ignored.
“Now they ignore my emails asking for a refund.”
International order arrived quickly and was well packaged.
“Product was extremely well packaged, it hadn't leaked at all on its way here.”
Company responded promptly after customer found contact elsewhere.
“The company responded promptly to my email”
Missing items were followed up very slowly by customer service.
“It took a long time for them to follow up”
Mixed: several customers report prompt orders and successful replacements, while others report slow responses or unsatisfactory after-sales support.
Few reviewers comment on price; one explicitly notes items are not the cheapest, but most focus on plant condition rather than cost.
Ordering and delivery experiences vary — many report well packed, timely shipments; others report long delays, missing items or contact difficulties.
Product condition is inconsistent: multiple reports of dead or undersized plants, while other customers received healthy, well‑packed stock and replacements.
Frequent complaints about unresponsive or slow email support and broken contact links; a minority of reviews note successful replies and remedial action.
Overall split: a number of reviewers report satisfactory delivery and plants, but a comparable portion reports dead goods or unresolved support issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · Reviews (1) · Reviews (1) · Quotes shortened · As of: February 2026
Plants were in good condition and delivered on time.
“The plant are in good condition and delivery was timely.”
Responsive restock notification and prompt delivery impressed the customer.
“Excellent service and delivery.”
Customer expressed thanks without further detail.
“Many thanks”
Plants were wonderful and very well packed.
“Wonderful Plants and Beautifully Packed”
Items packaged well but local delivery agent failed to deliver properly.
“The driver seemingly did not know how a door bell worked.”
Efficient with fast delivery and good product quality.
“Efficient .. fast delivery.. good quality products.”
Wide range, reasonable prices and well protected packaging.
“the plants are well protected.”
Delivery was slow, plants arrived damaged and contact link failed.
“the delivery arrived 10.9.25 which I wouldn’t characterise as speedy.”
Initial and replacement shipments contained dead plants despite replacements.
“The first shipment contained five dead plants.”
International order arrived quickly and was well packaged.
“Product was extremely well packaged, it hadn't leaked at all on its way here.”
Company provided good service and replaced damaged plants promptly.
“Always had good service from this company.”
Purchase experience was efficient and satisfactory.
“All good...efficient 👍”
Company responded promptly after customer found contact elsewhere.
“The company responded promptly to my email”
Order arrived within a week and plants were healthy.
“All plants were healthy and very well packed.”
Product size did not match images on the website.
“Size of the products (plants) in the picture doesnt match with the items delivered”
Plants arrived poorly developed with very few leaves.
“they had hardly any leaves left, and one of the saplings was microscopic.”
Plants arrived promptly and in excellent condition; dispatch timing unclear.
“I am very happy with the plants which arrived promptly and in excellent condition.”
Order took two months but plants arrived healthy and well packed.
“they are healthy and packed really well.”
Missing items were followed up very slowly by customer service.
“It took a long time for them to follow up”
Half of plants arrived dead and customer service did not reply.
“Contacted customer service, never got reply.”
Plants arrived in excellent condition despite two-week delivery.
“the plants were in fabulous condition!!!”
Siberian irises arrived promptly and were better packed than others.
“my Siberian Irisis arrived promptly and better packed than anyone else could manage.”
Received empty pots and emails seeking refund were ignored.
“Now they ignore my emails asking for a refund.”
Order placed months ago with no delivery and no response.
“No items received. No reply when trying to contact gardencentrekoeman.”
Plants arrived dried and with no sign of life.
“no sign of life.”
Paid for plant but received no updates and no tracking.
“Despite contacting them received no update.”
Tubers arrived well packed and appeared in good condition.
“I bought tubers all looked good most with a few buds.”
Poor Services!!
I purchased a crocus bulbs flower from the Garden Center Koeman online store. When they arrived it was too late in the year to plant them. I contacted Garden Center Koeman and they said that I had to return them for a refund. They did not ask me if I wanted to keep them for next spring or send me a new order of crocus bulbs at no charge.
Don't buy from this online store, they have poor quality products and customer service is not good. I am very disappointed with the product I purchased. The seller said they guaranteed the quality of their products but they don't respond to my emails.
Promises of one-day dispatch and 24hr replies proved untrue.
“Total and complete lack of response or communication”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Garden Centre Koeman is a Netherlands-based garden centre and online retailer that sells plants, bulbs, tubers, seeds and related gardening supplies. The business offers online ordering and ships to customers outside the Netherlands; product lines commonly referenced by reviewers include live plants, bulbs and tubers.