Customers often praise FRMODA for strong value on discounted designer fragrances and, in many cases, fast deliveries that arrive well packed. A large group of reviews describe serious fulfilment issues: missing parcels, out-of-stock orders, partial shipments, and refunds that arrive late or not at all. Communication feedback is mixed, ranging from timely shipping updates to emails that go unanswered. Overall, reviews split between very smooth purchases and unresolved service failures.
Examples from available reviews (Nov 2021 – Feb 2026).
Product was genuine, much cheaper, delivery slightly slow.
“The price was a pleasant surprise — much cheaper than anywhere else”
Company provided regular shipping updates and competitively priced perfume.
“This company was Amazing in providing regular updates on shipping and delivery status.”
Rejected parcel allegedly signed by FRMODA; customer lost nearly £200.
“Lost nearly £200.”
Long delays, poor communication, and refund took three months.
“I finally received my refund. AFTER 3 MONTHS.”
Many reviews describe fulfilment breakdowns. Customers mention out-of-stock cancellations, missing parcels, and incomplete deliveries, with refunds delayed or not issued. A smaller number report quick dispatch and helpful staff.
Multiple reviewers say the site sells genuine designer and niche fragrances at deep discounts. Many call the purchases excellent value and mention buying again. A few note slower delivery on discounted items.
Many customers describe an easy checkout, quick delivery, and careful packaging. Several mention repeated positive experiences and continued loyalty. A minority report severe outcomes that ended in disputes or cancelled orders.
Customers often confirm authenticity and say items arrive well presented. Reviews repeatedly mention good sample quality and reliable displays. One isolated review reports an empty sample.
Some customers highlight regular shipping updates and clear tracking messages. Many others say emails go unanswered, return requests get no response, and they have to open payment disputes. Communication quality appears to vary sharply from one order to the next.
Reviews fall into two clear camps: happy buyers who get fast delivery and good value, and unhappy buyers dealing with missing orders and refunds that never get resolved. The feedback points to a sharp contrast between orders that go smoothly and operational failures. This divide fuels both strong praise and strong criticism.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Product was genuine, much cheaper, delivery slightly slow.
“The price was a pleasant surprise — much cheaper than anywhere else”
Rejected parcel allegedly signed by FRMODA; customer lost nearly £200.
“Lost nearly £200.”
No replies or dispatch; PayPal dispute secured refund.
“Had to open PayPal dispute.”
Ordered in September and never received the order or replies.
“I have emailed multiple times and had no reply.”
Purchased discounted items well packaged and excellent value.
“Found it excellent.”
Two perfumes not posted and no refund or email replies.
“Did not post 2 x perfumes and no refund received.”
Favourite store for European niche perfumes; sad it shut.
“This is one of my favorite online stores for european brands and they have best niche perfume selection.”
Shipped quickly and kept customer well informed.
“Shipped quickly and kept me very informed”
Order went out of stock because of shipment delays.
“Order wenr out of stock due to delays in shipments”
Fast five-day delivery from Italy and great customer service.
“Fast delivery from Italy to UK in only 5 days ,great customer service!”
Order arrived incomplete causing about £60 loss; no customer response.
“After 16days in transit ive finally received my order with only a half of it! £60 loss!”
Product became unavailable; refund was issued three days after communication.
“I received the refund 3 days after the respond above”
No customer service or refund communication after returning item months ago.
“No Customer Care service whatsoever”
No refund issued after ordered product was out of stock.
“Didn’t refund me after the product i ordered was not in stock.”
No items received after six weeks and no shipping updates.
“This store is a scam.”
Long delays, poor communication, and refund took three months.
“I finally received my refund. AFTER 3 MONTHS.”
Reviewer is very happy to order from here.
“I’m so happy to orders here”
Best place for discounted fashion according to reviewer.
“Best place to order anything fashion for a discount. I’ll love this place forever”
Order not sent with poor communication; reviewer pursuing bank refund.
“DO NOT BUY FROM HERE!! ABSOULTE RUBBISH!”
Only two of three items received and promised refund not provided.
“I purchased 3 fragrances and only received two after waiting a month for shipping”
Item was out of stock and refund will take weeks.
“The perfume I ordered wasn't even on stock”
Parcel went missing and refund hasn't been processed after weeks.
“my parcel went missing”
I had a great shopping experience with FRMODA.
“Great shopping experience”
Reviewer expresses satisfaction and thanks.
“Is very great! Thanks!”
Damaged packaging reported and no response to return request.
“I sent the photos and still haven't heard from them”
Reviewer reports very good service.
“Very good service”
Perfume arrived quickly and well packed; reviewer happy.
“The perfume arrived fast & well packed”
Order cancelled after long delay and poor email communication.
“I cancelled it and till now I havent received anything.”
Stocks high-end fragrances with big discounts and good value.
“They stock high end fragrances with big discounts”
Company provided regular shipping updates and competitively priced perfume.
“This company was Amazing in providing regular updates on shipping and delivery status.”
Received 11 perfume samples and one was empty.
“one of them was empty.”
Ordered multiple times without issues; delivery as expected.
“Ordered 4 times from them, never had an issue. Delivery as expected.”
Fast shipping and appreciated extra decants.
“fast shipping thank you for all the extra decants ❤️”
Fragrance was excellent value with first-class communication and delivery.
“The fragrance was on sale, exceptional value.”
Reviewer found product display great and reliable.
“gread product display and reliable”
Great company with quick delivery.
“Great Company Quick delivery”
Reviewer reports good customer service.
“Good customer service”
Quick delivery with great packaging.
“Quick delivery and great packaging”
Reviewer rated the experience as excellent.
“Excellent !!!”
Always receives authentic, high-quality items with good service.
“all of their products is authentic and reasonable prices.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
FRMODA is an online retailer focused on designer and niche fragrances and discounted fashion items. It lists products, processes orders, and accepts common e-commerce payment methods. Day-to-day activity includes international shipping, inventory handling, and a returns channel. Product pages include images and descriptions to support buying decisions, and the site offers customer support contact options.