Reviews Analysed
21
We Collect & Analyse Reviews
FRMODA
Experiences & Reviews
FRMODA is an online retailer selling fragrances and fashion items through an e-commerce platform. Consumers researching the brand should verify product authenticity, shipping destinations, payment methods and the merchant's returns and refund policy before purchasing. Check official contact channels and documented terms (delivery timeframes, tracking, returns windows) to reduce risk when ordering internationally.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
17d
Overall Rating
4.1
Our Analysis
🎯
Service quality
Many reviewers report quick delivery and reliable fulfilment, while a smaller group describes delayed refunds, missing parcels and return-handling problems.
Share
Strong
26%
💰
Value for money
Several customers note competitive pricing and discounts on branded fragrances; this theme appears in a small number of reviews and should be considered cautiously.
Share
Mixed
6%
⚡
User experience
A few reviews praise site layout, product display and an easy shopping flow, but mentions are limited and not widespread.
Share
Mixed
5%
🔧
Product quality
Many customers report authentic, well‑packed products and satisfactory scent quality; isolated reports mention damaged packaging or empty samples.
Share
Strong
16%
📞
Communication
Reports are mixed: some customers praise shipping updates and helpful messages, while others describe late replies or no response about refunds and returns.
Share
Mixed
13%
⭐
Overall experience
Overall impressions trend positive, with repeat buyers and satisfied deliveries, but several notable complaints focus on refunds, returns and customer support.
Share
Strong
34%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
HOGAN Girls ballet flats ballerinas baby child leather
"I have a hard time finding ballet flats for my little girls which have a low enough vamp and also stay on my daughters foot. I was so happy when I came across FRMODA.com because their HOGAN Girls ballet flats ballerinas baby child leather have a really low cut vamp which makes it easier to get on their feet. The fabric they use is very soft and flexible, which makes it easy to get on and off of small feet. I recommend the store to anyone who wants ballerina flats for their kids or loved ones at any time of the year.
"
Roliana
Collected.reviews
Nov 24, 2021
Featured for: detailed product quality praise
Ordered 2 perfumes from FRMODA my…
"Ordered 2 perfumes from FRMODA my parcel went missing I’ve been trying to call them and emailing them all this company do is give false hope.. I need..."
Jasy
Trustpilot
Sep 30, 2025
Featured for: missing parcel and refund complaint
problem with Return
"I ordered a perfume as gift to my wife at our wedding anniversary, the the packaging arrived damaged. I requeste..."
Asad Temory
Trustpilot
Sep 30, 2025
Featured for: return issue and no response
Great price, good service.
"The fragrance was on sale, exceptional value. Communication was first class and delivery was quick for a..."
Ziek Hardwick
Trustpilot
Sep 30, 2025
Featured for: positive on price and communication
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
K
K
trustpilot.com
Sep 30, 2025
Unfortunate experience
Unfortunate experience. The perfume I ordered wasn't even on stock (I only found this out a week late...
J
Jasy
trustpilot.com
Sep 30, 2025
Ordered 2 perfumes from FRMODA my…
Ordered 2 perfumes from FRMODA my parcel went missing I’ve been trying to call them and emailing them all this company do is give false hope.. I need...
S
Sarat Mohanty
trustpilot.com
Sep 30, 2025
Great shopping experience
...
l
luiza
trustpilot.com
Sep 30, 2025
Is very great
...
A
Asad Temory
trustpilot.com
Sep 30, 2025
problem with Return
I ordered a perfume as gift to my wife at our wedding anniversary, the the packaging arrived damaged. I requeste...
A
Arthur Teslenko
trustpilot.com
Sep 30, 2025
Very good service
...
M
Mostafa Aly naief
trustpilot.com
Sep 30, 2025
The perfume arrived fast & well packed…
The perfume arrived fast & well packed .ha...
R
Rasela Petkovska
trustpilot.com
Sep 30, 2025
This is not professional store,I am…
This is not professional store,I am disappointed and with emails with late response for 3 and a half months.I made order 700 euro...
S
S Austin
trustpilot.com
Sep 30, 2025
Top brand fragrances at great prices..
I have been an FR Moda customer for a few years now and they have never disappointed. They stock high end fragrances with big discounts, delivery char...
S
Samana Akram
trustpilot.com
Sep 30, 2025
This company was Amazing in providing…
This company was Amazing in providing regular updates on shipping and delivery status. The Eau Da Parfum is absol...
p
pedro orsini
trustpilot.com
Sep 30, 2025
""Empty used samples" I received my 11 perfume samples today…
I received my 11 perfume samples...
I
Idrees
trustpilot.com
Sep 30, 2025
Ordered 4 times from them
Ordered 4 times from them, never h...
C
Christian Orest Rodriguez Pach
trustpilot.com
Sep 30, 2025
fast shipping
fast shipping thank you fo...
Z
Ziek Hardwick
trustpilot.com
Sep 30, 2025
Great price, good service.
The fragrance was on sale, exceptional value. Communication was first class and delivery was quick for a...
A
Anja Novak
trustpilot.com
Sep 30, 2025
purchase
gread product dis...
P
Paul Fordon
trustpilot.com
Sep 30, 2025
Great Company Quick delivery
...
A
Ashvin
trustpilot.com
Sep 30, 2025
Good customer service
...
K
Khalil
trustpilot.com
Sep 30, 2025
Quick delivery and great packaging
Quick delivery an...
J
JOZSEF
trustpilot.com
Sep 30, 2025
Excellent !!!
...
J
Jumah
trustpilot.com
Sep 30, 2025
I have always order from FROMODA and…
I always have order from FROMODA and all of their products is authentic and reasonable prices. Great customer service and fast shipping. Honestly FROM...
Conclusion
Review patterns show many satisfied customers citing fast delivery, good packaging and competitive prices for branded fragrances. Multiple reviewers report positive product quality and repeat purchases. However, several clear complaints relate to delayed or missing refunds, poor responses to return requests and missing parcels. If you consider buying from FRMODA, check the merchant’s stated returns and refund process, use tracked shipping where available, and keep order and communication records to speed up any dispute resolution.