Reviewers primarily report problems with refunds and returns, often describing long waits and poor follow-up. Product feedback is mixed: some customers praise fit and wearability while others report faulty items and inconsistent sizing. Communication is frequently cited as unresponsive, with many saying emails and messages received no reply. Potential buyers should consider the reported refund and customer-service issues alongside the occasional positive product reviews when deciding whether to purchase.
Examples from available reviews (Jan 2024 – Feb 2026).
Dress was unique, fit perfectly and was easy to launder.
“It is beautifully unique and fits perfectly.”
Received faulty items and experienced slow, unresponsive returns process.
“Sent faulty items, returns process took approximately 3 months”
Returned over £100 but has not received the refund.
“they didn’t give me my money back.”
Sizes and fabric felt poor; refund still pending since 2023.
“I’m still waiting on a refund from 2023 disgraceful!!!!”
Most reviewers report delayed or missing refunds and slow returns processing; many describe refunds outstanding for months with no satisfactory resolution.
A small number of reviews mention poor value, citing cheap-feeling fabric and items described as overpriced compared with expectations.
Mixed user experiences: a few customers report good fit and usefulness, but several describe the overall retail experience as negative and off-putting.
Product reports are mixed: some customers praise fit and durability, while others report faulty items, quick ripping and inconsistent sizing.
Many reviewers say emails and messages were unanswered; multiple accounts describe attempts to contact support with no timely response or resolution.
Overall impressions skew negative: multiple reviewers advise against purchasing, primarily due to unresolved refunds and poor post‑purchase support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Quotes shortened · As of: February 2026
Sizes and fabric felt poor; refund still pending since 2023.
“I’m still waiting on a refund from 2023 disgraceful!!!!”
No refund received since March 2023 and company unresponsive.
“Still no refund from March 2023 , they are such an appalling company.”
Returned over £100 but has not received the refund.
“they didn’t give me my money back.”
Waiting nearly ten months for a refund with many similar complaints.
“been waiting since last September nearly 10 MONTHS.”
Dress was unique, fit perfectly and was easy to launder.
“It is beautifully unique and fits perfectly.”
Waiting since September for a refund with no response.
“I have been waiting since September for my refund of a few dresses”
Returned items in January 2023 and still waiting for a £75 refund.
“Have been waiting for a refund of £75 to this day 16-4-2024.”
Despite numerous emails, refund from November 2023 was not received.
“I still have not received my refund from November 23.”
Waiting on a refund since August 2023 with no response.
“I have been waiting on a refund since August 2023!”
Reviewer says they were not refunded for two dresses and feel ripped off.
“never returned my money from two dresses”
Never received refund since September 2023 despite multiple contacts.
“Never got my refund, since September 2023.”
Did not receive £130 refund and company entered liquidation.
“Never got my£130 refund after numerous emails”
Received faulty items and experienced slow, unresponsive returns process.
“Sent faulty items, returns process took approximately 3 months”
Returned items in October 2023 and still awaiting refund after many emails.
“Still waiting for my refund, more than 3months now.”
Ordered items but never received refund despite numerous emails.
“never got my refund”
Delivery went missing and no refund provided; company appears shut down.
“No package at Royal Mail, no refund for losing my package.”
Returned multiple items but has not received refunds despite tracked deliveries.
“have not had my refunds on any of the purchases lve returned”
Dress ripped within an hour and company has not responded to complaints.
“Ripped within an hour of wearing it.”
Returned order with proof of receipt but never received refund.
“Ive never had my refund.”
Returned dress bought in October and still awaiting refund with no replies.
“I have still not received a refund for the dress I purchased back in October”
Returned item over eight weeks ago and refund still not processed.
“Returned an item over 8 weeks ago and have chased the refund several times”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Forever Unique is a UK-based womenswear retailer known for selling occasion and party dresses via an online store and social channels. Buyers often research sizing, returns and customer service before purchasing from such fast-fashion occasionwear brands.