Many reviewers describe long-running return and refund issues that were never resolved. Several say they sent items back but then received no response. Product feedback is mixed, with reports of faulty or torn garments alongside a few positive comments about fit and uniqueness. Overall, the tone is negative, driven by repeated refund delays and weak customer service.
Examples from available reviews (Jan 2024 – Mar 2026).
No refund received since March 2023 and company unresponsive.
“Still no refund from March 2023 , they are such an appalling company.”
Dress was unique, fit perfectly and was easy to launder.
“It is beautifully unique and fits perfectly.”
Received faulty items and experienced slow, unresponsive returns process.
“Sent faulty items, returns process took approximately 3 months”
Delivery went missing and no refund provided; company appears shut down.
“No package at Royal Mail, no refund for losing my package.”
Reviewers repeatedly say refunds never arrived after they returned items. Several mention tracked returns and proof of postage, but no follow-up and no refund. A small number of reviews suggest the company may have stopped trading or gone into liquidation.
Customers say they lost money when returns were not refunded, which they view as poor value. A few also point to fabric or workmanship issues given the price they paid. Positive value comments are rare and mainly limited to one remark praising fit and uniqueness.
Buyers describe returns that move slowly or stall, with waits stretching into months. Several say they sent repeated emails that went unanswered and had delivery questions left unresolved. One review reports a missing Royal Mail parcel with no refund in the end.
Several reviews mention faults, including items that ripped soon after being worn. At least one reviewer describes a dress as unique, well fitting, and easy to wash, but positive product feedback is limited. Defect reports and fit problems appear alongside that isolated praise.
Reviewers repeatedly describe customer service that does not respond and email threads that go unanswered. Many say they chased refunds more than once without getting a reply. A few mention possible closure or insolvency as a reason for the silence.
Most reviews are negative, mainly because refunds remain unresolved and support after purchase is poor. A small number of customers praise the fit or look of the items, which stands out against the service issues. The feedback points to service failures as the main driver of dissatisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Quotes shortened · As of: March 2026
Sizes and fabric felt poor; refund still pending since 2023.
“I’m still waiting on a refund from 2023 disgraceful!!!!”
No refund received since March 2023 and company unresponsive.
“Still no refund from March 2023 , they are such an appalling company.”
Returned over £100 but has not received the refund.
“they didn’t give me my money back.”
Waiting nearly ten months for a refund with many similar complaints.
“been waiting since last September nearly 10 MONTHS.”
Dress was unique, fit perfectly and was easy to launder.
“It is beautifully unique and fits perfectly.”
Waiting since September for a refund with no response.
“I have been waiting since September for my refund of a few dresses”
Returned items in January 2023 and still waiting for a £75 refund.
“Have been waiting for a refund of £75 to this day 16-4-2024.”
Despite numerous emails, refund from November 2023 was not received.
“I still have not received my refund from November 23.”
Waiting on a refund since August 2023 with no response.
“I have been waiting on a refund since August 2023!”
Reviewer says they were not refunded for two dresses and feel ripped off.
“never returned my money from two dresses”
Never received refund since September 2023 despite multiple contacts.
“Never got my refund, since September 2023.”
Did not receive £130 refund and company entered liquidation.
“Never got my£130 refund after numerous emails”
Received faulty items and experienced slow, unresponsive returns process.
“Sent faulty items, returns process took approximately 3 months”
Returned items in October 2023 and still awaiting refund after many emails.
“Still waiting for my refund, more than 3months now.”
Ordered items but never received refund despite numerous emails.
“never got my refund”
Delivery went missing and no refund provided; company appears shut down.
“No package at Royal Mail, no refund for losing my package.”
Returned multiple items but has not received refunds despite tracked deliveries.
“have not had my refunds on any of the purchases lve returned”
Dress ripped within an hour and company has not responded to complaints.
“Ripped within an hour of wearing it.”
Returned order with proof of receipt but never received refund.
“Ive never had my refund.”
Returned dress bought in October and still awaiting refund with no replies.
“I have still not received a refund for the dress I purchased back in October”
Returned item over eight weeks ago and refund still not processed.
“Returned an item over 8 weeks ago and have chased the refund several times”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Forever Unique sells women’s occasionwear and dresses online. Product pages list individual items with size guides, fabric details, and care instructions. Customers place orders through the website and pay using common online methods at checkout. The company ships orders and sets out delivery options and a returns process for customers to follow.