Reviews Analysed
20
We Collect & Analyse Reviews
Forever Unique
Experiences & Reviews
Forever Unique is a UK-based womenswear retailer known for selling occasion and party dresses via an online store and social channels. Buyers often research sizing, returns and customer service before purchasing from such fast-fashion occasionwear brands.
Overview & Key Metrics
Positive Sentiment
5%
Latest Review
18d
Overall Rating
1.3
Our Analysis
🎯
Service quality
Most reviewers report delayed or missing refunds and slow returns processing; many describe refunds outstanding for months with no satisfactory resolution.
Share
Weak
31%
💰
Value for money
A small number of reviews mention poor value, citing cheap-feeling fabric and items described as overpriced compared with expectations.
Share
Mixed
3%
⚡
User experience
Mixed user experiences: a few customers report good fit and usefulness, but several describe the overall retail experience as negative and off-putting.
Share
Weak
6%
🔧
Product quality
Product reports are mixed: some customers praise fit and durability, while others report faulty items, quick ripping and inconsistent sizing.
Share
Weak
8%
📞
Communication
Many reviewers say emails and messages were unanswered; multiple accounts describe attempts to contact support with no timely response or resolution.
Share
Weak
19%
⭐
Overall experience
Overall impressions skew negative: multiple reviewers advise against purchasing, primarily due to unresolved refunds and poor post‑purchase support.
Share
Weak
32%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
The Dress Caught My Eye
"The dress caught my eye. There were only two sizes left and one was mine. It is beautifully unique and fits perfec..."
Dina Correa Watts
Trustpilot
Sep 30, 2025
Featured for: Positive fit and wearability
AWFUL COMPANY, AVOID!!!
"AWFUL COMPANY, AVOID. Sent faulty items, returns process took approximately 3 months, very unresponsive & items are of sub-par quality. Don’..."
Natalie Gleadell
Trustpilot
Sep 30, 2025
Featured for: Faulty items and slow returns
I sent back over £100 of returns and…
"I sent back over £100 of returns and they didn’t give me my money back. They have not r..."
Dan
Trustpilot
Sep 30, 2025
Featured for: Returned goods, no refund, no reply
Absolutely horrific
"Absolutely horrific! Without a doubt the worst retail experience Iv ever had. Clothing sizes WAY o..."
Rebecca
Trustpilot
Sep 30, 2025
Featured for: Sizing issues, poor fabric, refund delay
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
R
Rebecca
trustpilot.com
Sep 30, 2025
Absolutely horrific
Absolutely horrific! Without a doubt the worst retail experience Iv ever had. Clothing sizes WAY o...
H
Helen Hughes
trustpilot.com
Sep 30, 2025
Do not buy!!!
Still no refund from March 2023 ,...
D
Dan
trustpilot.com
Sep 30, 2025
I sent back over £100 of returns and…
I sent back over £100 of returns and they didn’t give me my money back. They have not r...
S
Suzanne Smith
trustpilot.com
Sep 30, 2025
If I could give O STARS I would been…
If I could give O STARS I would been waiting since last September nearly 10 MONTHS. For a refund … loads of reviews the same th...
D
Dina Correa Watts
trustpilot.com
Sep 30, 2025
The Dress Caught My Eye
The dress caught my eye. There were only two sizes left and one was mine. It is beautifully unique and fits perfec...
N
Nicola Cain
trustpilot.com
Sep 30, 2025
I have been waiting since September for…
I have been waiting since September for my refund of a...
C
Caroline
trustpilot.com
Sep 30, 2025
Bought some clothes returned half of…
Bought some clothes returned half of them on the 3rd January 2023. Have been waiting for a refund of £75 to this day 16-4-2024. Fuming 😡 is an underst...
P
Paula McGuckin
trustpilot.com
Sep 30, 2025
DO NOT ORDER FROM THIS SCAM OF A COMPANY
I would not recommend ordering from this company after numerous emails I still have not rec...
D
Donna Gurney Small
trustpilot.com
Sep 30, 2025
This company do not refund!
I have been waiting on a refund since August 2023! Numero...
L
Lesley Moore
trustpilot.com
Sep 30, 2025
I would not even give a star they have…
I would not even give a star they have ripped me off and never returned my money from two dresses disgusting !!!! Loads of shxt...
E
Emilia Tazbir
trustpilot.com
Sep 30, 2025
Never got my refund
Never got my refund, since September 2023. Tried to contact them through Resolver....
B
Beverly
trustpilot.com
Sep 30, 2025
Refunds…
Never got my£130 refund after numerous emails and then learnt that the company had gone into liquidation so I’ll never see my cash now also mislaid my...
N
Natalie Gleadell
trustpilot.com
Sep 30, 2025
AWFUL COMPANY, AVOID!!!
AWFUL COMPANY, AVOID. Sent faulty items, returns process took approximately 3 months, very unresponsive & items are of sub-par quality. Don’...
J
Jane Ikoro
trustpilot.com
Sep 30, 2025
Still waiting for my refund
Still waiting for my refund, more than 3months now. Purchased 4 items on 15/10/23, returned 3, received email confirming receipt of the items on 01/11...
K
Kimone Barnes
trustpilot.com
Sep 30, 2025
Never got my refund
I order a few items from forever unique,and never got my...
M
Ms Truth
trustpilot.com
Sep 30, 2025
Ordered my items
Ordered my items, said it was with Royal Mail. Missed delivery as i was at work, and tried to collect package. No package at Royal Mail, no refun...
D
Deborah Wilks
trustpilot.com
Sep 30, 2025
Still not received my refunds
I've bought from forever unique for a while now never had a problem getting my refunds on returned items but last year lve returned three items on dif...
A
Amy
trustpilot.com
Sep 30, 2025
Faulty item and no communication
Ordered a dress for Christmas Day. Ripped within an hour of wearing it. Have emailed countless times , messaged on fb and Instagram accounts and g...
C
Carole Crosby
trustpilot.com
Sep 30, 2025
Refund
I sent my order back as it didn’t fit. I have a postal receipt and I’ve tracked it so i know it was received. Ive never had my refund. Ive tried conta...
L
Louise
trustpilot.com
Sep 30, 2025
No refund after returning item
I have still not received a refund for the dress I purchased back in...
Conclusion
Reviewers primarily report problems with refunds and returns, often describing long waits and poor follow-up. Product feedback is mixed: some customers praise fit and wearability while others report faulty items and inconsistent sizing. Communication is frequently cited as unresponsive, with many saying emails and messages received no reply. Potential buyers should consider the reported refund and customer-service issues alongside the occasional positive product reviews when deciding whether to purchase.