Reviews Analysed
1
We Collect & Analyse Reviews
FORBES & LEWIS
Experiences & Reviews
FORBES & LEWIS is a brand name associated with leather holdalls, travel bags and related accessories. Consumers searching reviews typically want information on product quality, sizing, delivery and customer support. This summary aggregates customer feedback to help shoppers evaluate fit, durability, pricing and service interactions.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
1419d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Customer experienced a wrong-size delivery but reports fast shipping and an apology from customer care; a return was requested.
Share
Mixed
17%
💰
Value for money
Reviewer describes products as offered at reasonable prices and sees good design and quality for the money.
Share
Strong
17%
⚡
User experience
Long-term buyer reports generally positive use: stylish, secure holdalls that meet travel needs; one order error did not stop use.
Share
Strong
17%
🔧
Product quality
Products are described as quality and well designed; reviewer repeatedly purchases similar items over several years.
Share
Strong
16%
📞
Communication
Customer contacted support after an error; the company apologised and gave clear return instructions, indicating responsive contact.
Share
Strong
16%
⭐
Overall experience
Generally positive long-term experience but a recent fulfilment mistake produced a mixed overall impression despite resolution efforts.
Share
Mixed
16%
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Featured Customer Experiences
Representative examples from 1 verified reviews (September 2025).
Somerset Holdall Leather - Large
"I love rocking stylish leather holdalls during all my travels. It also helps keep my stuff secure. In the last few years, I have been getting them from Forbes and Lewis. They offer quality and well designed holdalls for different functions at reasonable prices. They have never disappointed except during my last purchase. I ordered Somerset Holdall Leather - Large only for them to deliver Somerset Holdall Leather - Medium. I contacted the customer care department, they apologized for the mistake and they asked me to return. Instead , I decided to just keep it and give it to my mum during her birthday. I ordered a large one and it arrived too fast. "
Elena Claire
Collected.reviews
Nov 23, 2021
Featured for: gives overall user experience
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 1 reviews
All Customer Reviews
Sources: Collected.reviews (1) · Quotes shortened · As of: September 2025
E
Elena Claire
Collected.reviews
Nov 23, 2021
Somerset Holdall Leather - Large
I love rocking stylish leather holdalls during all my travels. It also helps keep my stuff secure. In the last few years, I have been getting them from Forbes and Lewis. They offer quality and well designed holdalls for different functions at reasonable prices. They have never disappointed except during my last purchase. I ordered Somerset Holdall Leather - Large only for them to deliver Somerset Holdall Leather - Medium. I contacted the customer care department, they apologized for the mistake and they asked me to return. Instead , I decided to just keep it and give it to my mum during her birthday. I ordered a large one and it arrived too fast.
Conclusion
Customer feedback highlights consistent praise for design and perceived value: the reviewer calls the holdalls 'quality' and 'well designed' and cites reasonable pricing. There is one noted fulfilment issue — a wrong-size item was delivered — but the reviewer reports a prompt apology and return instruction from customer care, and also fast delivery. For prospective buyers, check sizing and the returns policy before purchase, and document orders in case of discrepancies. Reviews suggest strong product satisfaction overall, with occasional service hiccups that appear to be addressed when raised.