The only review says the product is good quality but the wrong size arrived. The company apologised and asked for the item to be returned. The problem was handled through a return, not an immediate replacement. Customer service later confirmed the mistake in a follow-up message.
Examples from available reviews (Mar 2026).
Product quality is good but a wrong-sized item was delivered.
“they apologized for the mistake and they asked me to return.”
The reviewer describes a fulfilment mistake, followed by an apology and a request to return the item. It shows the company owned the error, but it comes from a single account.
The review does not mention price, discounts, or value. These comments provide no evidence on value for money.
The customer received the wrong size and had to go through the returns process. This one account shows a break in the order-to-delivery journey.
The reviewer clearly says the product quality is good. This positive note appears only once in the available feedback.
The company sent an apology and told the buyer to return the item. That response is shown, but only in one recorded case.
The review pairs praise for product quality with a fulfilment problem. The overall impression is mixed and based on a single interaction.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) · Quotes shortened · As of: March 2026
I love rocking stylish leather holdalls during all my travels. It also helps keep my stuff secure. In the last few years, I have been getting them from Forbes and Lewis. They offer quality and well designed holdalls for different functions at reasonable prices. They have never disappointed except during my last purchase. I ordered Somerset Holdall Leather - Large only for them to deliver Somerset Holdall Leather - Medium. I contacted the customer care department, they apologized for the mistake and they asked me to return. Instead , I decided to just keep it and give it to my mum during her birthday. I ordered a large one and it arrived too fast.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Forbes & Lewis runs an online shop for customers in the UK. Its website lists products with descriptions, images, and prices. Customers order through the site and choose delivery at checkout. The business takes payment, sends order confirmations, and manages returns and refunds. The site also lists contact details and terms of sale for customer enquiries.