Reviews Analysed
21
We Collect & Analyse Reviews
FFX
Experiences & Reviews
FFX is a UK-based trade supplier and online retailer specialising in tools, power equipment and building supplies for both professionals and DIY customers. The business typically serves trade accounts and retail customers via an online store and physical distribution network. People searching for "FFX reviews" are commonly looking for feedback on product range, delivery and trade-focused customer service.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
30d
Overall Rating
4.0
Our Analysis
🎯
Service quality
Most reviewers report prompt delivery and helpful staff; a minority describe failed orders, lost payments or unresolved delivery problems.
Share
Strong
25%
💰
Value for money
Several customers highlight competitive pricing and perceived good value compared with other sellers when buying tools and supplies.
Share
Strong
10%
⚡
User experience
Ordering is described as simple and straightforward by some users, while a few report issues with returns or getting help to exchange items.
Share
Mixed
7%
🔧
Product quality
Many reviews refer to quality tools and items matching their descriptions, especially power tools and garden equipment that performed as expected.
Share
Strong
10%
📞
Communication
Reports split between praise for customer-facing staff and complaints: several users allege sold contact details or experienced poor post‑sale support.
Share
Mixed
15%
⭐
Overall experience
A majority give positive overall impressions citing service, stock and price; a smaller group raise serious negative concerns about privacy and fulfilment.
Share
Strong
34%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Great
"Brilliant company excellent prices and f..."
Mr Jamie Duff
Trustpilot
Sep 30, 2025
Featured for: Positive on price and delivery
Good Stock
"Well stocked with quality tools. I have bought a number of power tool..."
Jim
Trustpilot
Sep 30, 2025
Featured for: Positive stock and customer service
Unacceptable breach of privacy
"Unacceptable breach of privacy. I trusted this compa..."
Love Hayes
Trustpilot
Sep 30, 2025
Featured for: Privacy complaint; spam reported
Terrible never received product no help…
"Terrible never received..."
Glen
Trustpilot
Sep 30, 2025
Featured for: Non‑delivery and no help
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
L
Love Hayes
trustpilot.com
Sep 30, 2025
Unacceptable breach of privacy
Unacceptable breach of privacy. I trusted this compa...
D
D. Bourne
trustpilot.com
Sep 30, 2025
Sold my email to spammers
Sold my email, and n...
M
Mr Jamie Duff
trustpilot.com
Sep 30, 2025
Great
Brilliant company excellent prices and f...
N
Nathan Tyler
trustpilot.com
Sep 30, 2025
First time ordering and will be back…
First time ordering and will be back for more shopping soon Very competitive pr...
J
Jim
trustpilot.com
Sep 30, 2025
Good Stock
Well stocked with quality tools. I have bought a number of power tool...
B
Brad W.
trustpilot.com
Sep 30, 2025
Good nail gun I'm very happy with it.
Good nail gun I'm very happy with it. 100m Carpet prot...
L
L BAKER
trustpilot.com
Sep 30, 2025
Petrol strimmer
Very good and prompt delivery of the product ordered....
R
RICHY
trustpilot.com
Sep 30, 2025
Great service & quality
As a Builder, you really have to rely on great supply of products and materials but the quality has to be th...
M
MR H aka Mr C
trustpilot.com
Sep 30, 2025
Have used FFX over the years and was a…
Have used FFX over the years and was a real great company! So sorry to hear the news, my heart go...
A
Andrew C.
trustpilot.com
Sep 30, 2025
Efficient quick delivery at a good…
Efficient quick delivery at a good price.,Use on a regular bas...
P
Peter
trustpilot.com
Sep 30, 2025
Quick delivery
Quick delivery....
M
Malkit Braich
trustpilot.com
Sep 30, 2025
Trusted web retailer
One of my trusted web retailers...
S
SHAMAIL SYED
trustpilot.com
Sep 30, 2025
Next day delivered as stated..
Next day delivered as state...
R
Ryan Pritchard
trustpilot.com
Sep 30, 2025
Perfect service
Perfect service, quick...
c
chris boyd
trustpilot.com
Sep 30, 2025
Pretty fast and reliable
...
P
Pnh
trustpilot.com
Sep 30, 2025
Ordered on the Thursday 9pm Friday 9am…
Ordered on the Thursday 9pm Friday 9am you...
G
Glen
trustpilot.com
Sep 30, 2025
Terrible never received product no help…
Terrible never received...
C
Christina
trustpilot.com
Sep 30, 2025
Quick service and items as described
Quick service and items...
M
Mandy
trustpilot.com
Sep 30, 2025
I bought the wrong one am trying to…
I bought the wrong one am trying to...
J
John E
trustpilot.com
Sep 30, 2025
Good service.
Good service. Overall I have had good customer experience with FFX. Sad to hear reported dem...
Conclusion
Reviews show many customers experience fast fulfilment, competitive pricing and a broad stock of tools, with multiple comments specifically praising delivery and product quality. However, there are repeated negative reports relating to privacy (unsolicited email) and several unresolved order or returns incidents. If you plan to buy from FFX, check order, returns and privacy terms before purchase and keep order references until fulfilment is confirmed. Tradespeople or bulk buyers may want to confirm stock and delivery options in advance given the mix of feedback.