Reviews show many customers experience fast fulfilment, competitive pricing and a broad stock of tools, with multiple comments specifically praising delivery and product quality. However, there are repeated negative reports relating to privacy (unsolicited email) and several unresolved order or returns incidents. If you plan to buy from FFX, check order, returns and privacy terms before purchase and keep order references until fulfilment is confirmed. Tradespeople or bulk buyers may want to confirm stock and delivery options in advance given the mix of feedback.
Examples from available reviews (Nov 2021 – Feb 2026).
Excellent prices and fantastic, reliable delivery from the company.
“excellent prices and fantastic delivery”
Well stocked with quality tools, fast delivery and good service.
“Well stocked with quality tools.”
Company shared my email and I'm now receiving spam messages.
“Unacceptable breach of privacy.”
Did not receive the product and received no assistance.
“Terrible never received product no help at all”
Most reviewers report prompt delivery and helpful staff; a minority describe failed orders, lost payments or unresolved delivery problems.
Several customers highlight competitive pricing and perceived good value compared with other sellers when buying tools and supplies.
Ordering is described as simple and straightforward by some users, while a few report issues with returns or getting help to exchange items.
Many reviews refer to quality tools and items matching their descriptions, especially power tools and garden equipment that performed as expected.
Reports split between praise for customer-facing staff and complaints: several users allege sold contact details or experienced poor post‑sale support.
A majority give positive overall impressions citing service, stock and price; a smaller group raise serious negative concerns about privacy and fulfilment.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company shared my email and I'm now receiving spam messages.
“Unacceptable breach of privacy.”
They sold my email and now I receive spam.
“Sold my email, and now I'm getting spam.”
Excellent prices and fantastic, reliable delivery from the company.
“excellent prices and fantastic delivery”
Competitive prices and a simple ordering process; item well packed.
“Very competitive pricing and simple ordering process.”
Well stocked with quality tools, fast delivery and good service.
“Well stocked with quality tools.”
Nail gun performed well and the carpet protector worked.
“Good nail gun I'm very happy with it.”
Prompt delivery and an impressive petrol strimmer brush cutter.
“Very good and prompt delivery of the product ordered.”
FFX consistently supplies quality tools and reliable products.
“FFX are one of the best in supply tools and other items.”
Long-term customer appreciated the company and is saddened.
“Have used FFX over the years and was a real great company!”
Prompt, professional service with efficient delivery and good prices.
“always prompt and professional service”
Quick delivery and a generally positive experience.
“Quick delivery. Nice experience.”
Trusted online retailer with reliable service and good prices.
“One of my trusted web retailers”
Next-day delivery as promised and satisfied with service.
“Next day delivered as stated...”
Quick, perfect service that is cheaper than most alternatives.
“Perfect service, quick and cheaper than most”
Service was fast and reliable overall.
“Pretty fast and reliable”
Customer alleges company went bankrupt and took their money.
“stole my money”
Did not receive the product and received no assistance.
“Terrible never received product no help at all”
Quick service and items matched descriptions; good value.
“Quick service and items as described.”
Bought the wrong item and is requesting help to return it.
“I bought the wrong one am trying to send it back”
Positive customer experience, saddened by the company's reported demise.
“Overall I have had good customer experience with FFX.”
I bought FFX puncture repair kits, because I had too many punctures. The repair kit consists of a small air pump, a plastic piece to repair the hole, and easy steps to follow. The reason for this was that I drove on tires with poor quality. They were OK, but just OK. And now, when I drive in the Schwalbe Marathon, I don't have any more problems. I bought the Marathon's big brother, which is 700 x 35C. The shop assistants were friendly, and showed me the best fitting models for my car - a Renault Scenic. I recommend the kit from this company and other products.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
FFX is a UK-based trade supplier and online retailer specialising in tools, power equipment and building supplies for both professionals and DIY customers. The business typically serves trade accounts and retail customers via an online store and physical distribution network. People searching for "FFX reviews" are commonly looking for feedback on product range, delivery and trade-focused customer service.