Reviews Analysed
7
We Collect & Analyse Reviews
Feather Skin
Experiences & Reviews
Feather Skin is an online apparel retailer operating a web store. Consumers researching the brand commonly look for details on product quality, sizing, shipping times, return processes and customer support before buying.
Overview & Key Metrics
Positive Sentiment
57%
Latest Review
18d
Overall Rating
2.9
Our Analysis
🎯
Service quality
Delivery experiences vary widely: some customers received items quickly, while several reports cite long waits and delays with returns or replacements.
Share
Weak
26%
💰
Value for money
Mentions of value are rare; one reviewer highlighted the product as good value compared with similar designs.
Share
Mixed
4%
⚡
User experience
No reviews referenced website or app usability, checkout flow, or account features, so there is insufficient data to assess user experience.
Share
Mixed
0%
🔧
Product quality
Several reviewers praise craftsmanship, softness and durability of garments; a minority note issues such as lingering odour or sizing mismatches.
Share
Mixed
17%
📞
Communication
Multiple customers report unresponsive or slow customer support and being 'ghosted' over refunds or exchanges; a few mention helpful advice received.
Share
Weak
22%
⭐
Overall experience
Overall impressions are mixed: some buyers are satisfied with product quality and custom work, while others report unresolved refunds and poor support.
Share
Mixed
30%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 7 verified reviews (November 2021 – September 2025).
Black Waxed leather Shirt
"I ordered a black, waxed leather shirt with red stitching, I received it in about 14 days which was faster than I expected. I have worn the shirt a couple of times, It's very soft. I'm 5'11" and wear a men's L/XL. The sleeves are long enough (I like my sleeves to go to the middle of my thumb). The shirt feels like it is of good quality. I like that it is made in Canada. The shipping was very fast too! Overall I am very happy with my purchase and the shipping speed.
Thanks for the tips and the great service. I plan to order more products from this company.
"
Ruiz P.
Collected.reviews
Nov 23, 2021
Featured for: positive product and fast shipping
Unable to contact this company
"Have tried to contact this company by the online chat facility and by phone. No reply onlin..."
D Taylor
Trustpilot
Sep 30, 2025
Featured for: unable to contact, communication issue
Leather jacket and exchange process.
"I bought a "Max Payne" leather jacket for my OH in XL and when it arrived it was too tight. He is XL in all other shops so check your sizing. Delivery..."
Danielle Lilley
Trustpilot
Sep 30, 2025
Featured for: exchange delays, good product noted
Do not buy from this company
"Do not buy from this company, I ordered a jacket which arrived but was not the correct size so customer care said I could return it for a refund on th..."
Ryan Jardine
Trustpilot
Sep 30, 2025
Featured for: returned item acknowledged then ignored
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 7 reviews
All Customer Reviews
Sources: Trustpilot (6) · Collected.reviews (1) · Quotes shortened · As of: September 2025
D
D Taylor
trustpilot.com
Sep 30, 2025
Unable to contact this company
Have tried to contact this company by the online chat facility and by phone. No reply onlin...
D
Danielle Lilley
trustpilot.com
Sep 30, 2025
Leather jacket and exchange process.
I bought a "Max Payne" leather jacket for my OH in XL and when it arrived it was too tight. He is XL in all other shops so check your sizing. Delivery...
A
A J
trustpilot.com
Sep 30, 2025
Really good company with hundreds of…
Really good company with hundreds of jacket styles to choose from. The quality is really good and each item can be custom made which takes time. If yo...
R
Ryan Jardine
trustpilot.com
Sep 30, 2025
Do not buy from this company
Do not buy from this company, I ordered a jacket which arrived but was not the correct size so customer care said I could return it for a refund on th...
L
Liam
trustpilot.com
Sep 30, 2025
The site is a scam.
I ordered a coat. I was told it wasn't in stock and was offered either a different but similar coat, or a refund. I requested a refund...
J
Jay D K
trustpilot.com
Sep 30, 2025
Good jacket took ages to come leaves a smell
I like the jacket but it took 24 days to com...
R
Ruiz P.
Collected.reviews
Nov 23, 2021
Black Waxed leather Shirt
I ordered a black, waxed leather shirt with red stitching, I received it in about 14 days which was faster than I expected. I have worn the shirt a couple of times, It's very soft. I'm 5'11" and wear a men's L/XL. The sleeves are long enough (I like my sleeves to go to the middle of my thumb). The shirt feels like it is of good quality. I like that it is made in Canada. The shipping was very fast too! Overall I am very happy with my purchase and the shipping speed.
Thanks for the tips and the great service. I plan to order more products from this company.
Conclusion
Reviews show a clear split: product quality and craftsmanship receive regular praise, while customer support and returns generate repeated complaints. Several buyers report positive experiences with fit and material, but a number experienced long delivery times, lingering odours, or sizing issues. Multiple reviewers describe slow or unresponsive replies when chasing refunds or exchanges, and a few warn of being ghosted. If you consider buying, check sizing carefully, keep proof of postage for returns, and be prepared for potential delays when requesting refunds or replacements.