Reviews show a clear split: product quality and craftsmanship receive regular praise, while customer support and returns generate repeated complaints. Several buyers report positive experiences with fit and material, but a number experienced long delivery times, lingering odours, or sizing issues. Multiple reviewers describe slow or unresponsive replies when chasing refunds or exchanges, and a few warn of being ghosted. If you consider buying, check sizing carefully, keep proof of postage for returns, and be prepared for potential delays when requesting refunds or replacements.
Examples from available reviews (Nov 2021 – Feb 2026).
The shirt arrived quickly and is soft and high quality.
“Overall I am very happy with my purchase and the shipping speed.”
Could not reach the company; online chat and phone unresponsive.
“No reply online and the phone line is constantly engaged.”
Exchange was slow and required chasing, but replacement arrived and was good.
“my replacement was in manufacture and would be around another 7 days for delivery.”
Returned item received but customer care stopped responding about refund.
“only to receive a vague response and now no responses.”
Delivery experiences vary widely: some customers received items quickly, while several reports cite long waits and delays with returns or replacements.
Mentions of value are rare; one reviewer highlighted the product as good value compared with similar designs.
No reviews referenced website or app usability, checkout flow, or account features, so there is insufficient data to assess user experience.
Several reviewers praise craftsmanship, softness and durability of garments; a minority note issues such as lingering odour or sizing mismatches.
Multiple customers report unresponsive or slow customer support and being 'ghosted' over refunds or exchanges; a few mention helpful advice received.
Overall impressions are mixed: some buyers are satisfied with product quality and custom work, while others report unresolved refunds and poor support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (7) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Unable to contact the company and also overcharged.
“You cannot get ahold of this company”
Could not reach the company; online chat and phone unresponsive.
“No reply online and the phone line is constantly engaged.”
Exchange was slow and required chasing, but replacement arrived and was good.
“my replacement was in manufacture and would be around another 7 days for delivery.”
High-quality, customizable jackets but production takes time.
“The craftsmanship speaks for itself”
Returned item received but customer care stopped responding about refund.
“only to receive a vague response and now no responses.”
Requested a refund but customer support stopped responding; no refund promised.
“I have been ghosted by customer support with no promise of a refund.”
Jacket liked but delivery took 24 days and it smells.
“it took 24 days to come and leaves a smell”
I ordered a black, waxed leather shirt with red stitching, I received it in about 14 days which was faster than I expected. I have worn the shirt a couple of times, It's very soft. I'm 5'11" and wear a men's L/XL. The sleeves are long enough (I like my sleeves to go to the middle of my thumb). The shirt feels like it is of good quality. I like that it is made in Canada. The shipping was very fast too! Overall I am very happy with my purchase and the shipping speed.
Thanks for the tips and the great service. I plan to order more products from this company.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Feather Skin is an online apparel retailer operating a web store. Consumers researching the brand commonly look for details on product quality, sizing, shipping times, return processes and customer support before buying.