Customers often praise Feather Skin’s materials and craftsmanship. Several also mention fast shipping and say the shirt feels soft and high quality. At the same time, multiple reviews describe customer support that doesn’t respond and refund or contact attempts that go nowhere. The result is a clear split: people like the products but run into post-purchase service issues.
Examples from available reviews (Nov 2021 – Mar 2026).
Unable to contact the company and also overcharged.
“You cannot get ahold of this company”
Requested a refund but customer support stopped responding; no refund promised.
“I have been ghosted by customer support with no promise of a refund.”
High-quality, customizable jackets but production takes time.
“The craftsmanship speaks for itself”
Exchange was slow and required chasing, but replacement arrived and was good.
“my replacement was in manufacture and would be around another 7 days for delivery.”
Reviews show mixed experiences with exchanges and replacements. Several customers describe slow handling and say they had to follow up repeatedly to get a replacement. One review notes that the replacement did arrive and was in acceptable condition.
Value for money is split between praise for materials and complaints about billing or refunds. Positive reviews tie the value to soft fabrics and noticeable craftsmanship. Overcharging comes up rarely, while refund disputes and unresolved claims appear repeatedly.
Delivery experiences vary from quick shipping to long waits. One reviewer reports a 24-day delivery and an odour when the item arrived. The odour complaint appears only once in the dataset.
Product quality stands out as a major positive theme, with repeated mentions of fine craftsmanship and soft fabrics. Reviewers directly praise customisable jackets and a high-quality shirt. Reported product faults are uncommon and limited to a single smell complaint.
Communication is the strongest negative theme. Several reviewers say they couldn’t reach support, hit busy phone lines, or were ghosted when asking about refunds. The sampled reviews include no positive examples of responsive communication.
Feedback is divided between strong product satisfaction and service breakdowns. High ratings come with detailed praise for materials and fit. Low ratings focus on unresponsive customer support and refund or contact issues that remain unresolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (7) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Unable to contact the company and also overcharged.
“You cannot get ahold of this company”
Could not reach the company; online chat and phone unresponsive.
“No reply online and the phone line is constantly engaged.”
Exchange was slow and required chasing, but replacement arrived and was good.
“my replacement was in manufacture and would be around another 7 days for delivery.”
High-quality, customizable jackets but production takes time.
“The craftsmanship speaks for itself”
Returned item received but customer care stopped responding about refund.
“only to receive a vague response and now no responses.”
Requested a refund but customer support stopped responding; no refund promised.
“I have been ghosted by customer support with no promise of a refund.”
Jacket liked but delivery took 24 days and it smells.
“it took 24 days to come and leaves a smell”
I ordered a black, waxed leather shirt with red stitching, I received it in about 14 days which was faster than I expected. I have worn the shirt a couple of times, It's very soft. I'm 5'11" and wear a men's L/XL. The sleeves are long enough (I like my sleeves to go to the middle of my thumb). The shirt feels like it is of good quality. I like that it is made in Canada. The shipping was very fast too! Overall I am very happy with my purchase and the shipping speed.
Thanks for the tips and the great service. I plan to order more products from this company.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Feather Skin is a fashion brand and online retailer that designs and sells ready-to-wear clothing. Its range includes outerwear and shirts, and product pages list materials, sizing, and care details. Shoppers order through an e-commerce checkout that takes major payment methods and shows estimated shipping times. The company offers returns and exchanges and provides customer support by email and phone. It updates product lines seasonally, and the site includes technical and sizing information for customers.