Reviewers often describe returns sent back with no refund. Several shoppers mention visible flaws and sizing that varies. A smaller group reports fast delivery and a good fit.
Examples from available reviews (Dec 2022 – Mar 2026).
Returned items with delivery receipt but refund still not processed.
“have still not had the return processed or a refund”
Website stock not updated causing cancellations and poor availability management.
“website and warehouse stock are simply NOT in sync!!”
Boxer underwear had poor quality and the waistband curled up.
“Worst quality mens underwear I have used”
Fast, efficient service with a perfect fit and good quality.
“Fast efficient service perfect fit and quality”
Reviews repeatedly mention returns being sent back without any refund confirmation. Some customers describe partial refunds or long waits before anything is resolved. One review notes a later fix, suggesting some cases do get sorted individually.
Multiple shoppers say items wore out or lost shape after a few wears, which lowered the sense of value. A small number mention fair prices and sustainable packaging, but these comments are rare. One report describes a refund offer that customers felt was too low.
Several buyers say orders were cancelled after purchase and that tracking details were missing. Reviewers also describe items shown as in stock online that were never dispatched. A few customers, by contrast, report smooth delivery and easy collection.
Customers report pilling, shrinkage after one wash, colour flaws, and sizing that differs across the same designs. Underwear and knitwear draw repeated complaints about durability. A small number of reviews compliment the fit and fabric quality.
Many reviewers say emails went unanswered and communication stopped after payment. Some customers report cancellations or refunds arriving with no explanation. A few others mention clear updates, sent quickly, with helpful messages.
Accounts split between high-rated deliveries with good fit and low-rated experiences centred on returns that were not refunded and quality problems. Repeated complaints about refunds and communication outweigh the scattered positive notes. There is one generally positive account, but it is clearly outnumbered by critical reviews.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Item shown in stock was unavailable and refund not provided despite emails.
“they still have my money, and don’t respond to emails.”
Nearly two months waiting due to courier liquidation and poor communication.
“No way of tracking, no information from the company”
Website stock not updated causing cancellations and poor availability management.
“website and warehouse stock are simply NOT in sync!!”
Noticeable decline in quality and inconsistent sizing across items.
“2 shorts of the same design in different colors were obviously in different sizes”
Faulty navy shorts and poor customer service with no response.
“the navy blue ones have an awful red/orange colour on them”
Boxer underwear had poor quality and the waistband curled up.
“Worst quality mens underwear I have used”
Underwear was poor quality and wore out very quickly.
“I am afraid it is not a good quality underwear.”
Returned two XL shirts but not refunded despite proof of return.
“I had my proof of return.”
Returned items with delivery receipt but refund still not processed.
“have still not had the return processed or a refund”
Returned item was received but no refund or contact was issued.
“received it on the 9th of January but won't issue or contact me regarding refund”
No delivery update, then order cancelled and refunded without explanation.
“Order has just been cancelled/ refunded with no explanation.”
Responsive before payment, then the company stopped responding completely.
“Stopped responding completely 2 weeks after the payment was done”
Returned trousers but only a small partial refund was received.
“So far I have had £4 returned on my £52.”
Wool jumper bobbled heavily after two wears and customer care dismissed it.
“it's wool that's the way it is”
Returned three items, initially only two refunded, but later sorted.
“Returned 3 items but only only refunded for 2 of them.”
Returned four shirts but there is no acknowledgement of any refund.
“no sign of acknowledgement for a refund.”
Received a shirt that appeared used, with marks and bobbling.
“black hairs, black marks and bobbled fabric.”
T-shirt shrunk after one wash and refund offer was inadequate.
“it shrunk after one wash”
Shirt shrank then return left unacknowledged for over three weeks.
“Over three weeks on and still not heard anything”
Fast, efficient service with a perfect fit and good quality.
“Fast efficient service perfect fit and quality”
Website showed items in stock but orders were cancelled and refunds missing.
“There sale items shown in stock, NEVER ARE.”
Quick delivery with great service.
“quick delivery great service”
Quality product, kept informed and delivered to a convenient collection point.
“Quality product and they kept me informed of the order process.”
Terrible customer service and failures to deliver or refund orders.
“would not recommend ordering with them if you wanted to receive your package or a refund”
I recently purchased some clothing from Farah and I must say, I am thoroughly impressed. The quality of their shirts, trousers, and jackets are top-notch and the fit is just right. Not only that but the prices were very reasonable compared to other high-end clothing brands.
But what really set them apart was their customer service. When I had a question about sizing on one of their products, I reached out to their customer support team via email and they responded within minutes with helpful information.
What's more impressive is that when my order arrived, it came in eco-friendly packaging which showed me that this brand cares about more than just making a profit - they care about the environment too.
Overall my shopping experience at Farah has been truly outstanding- great products combined with amazing customer service and a strong commitment towards sustainability makes them stand out among competitors!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Farah is a British menswear brand selling shirts, jumpers, trousers, shorts, and underwear. It makes garments in cotton, wool, and blended fabrics, and lists fabric and care details on product pages. Farah sells through its own online store and retail partners, with delivery and returns options. Product pages usually include size guides and shipping details to help customers pick the right fit and care.