Reviews Analysed
21
We Collect & Analyse Reviews
Farah
Experiences & Reviews
Farah is a British menswear brand selling clothing through retail partners and an e-commerce site. It offers shirts, trousers, knitwear and related accessories for men and provides online ordering, delivery and customer support channels.
Overview & Key Metrics
Positive Sentiment
24%
Latest Review
22d
Overall Rating
1.8
Our Analysis
🎯
Service quality
Many reviewers report delayed, inconsistent or absent responses on returns, deliveries and refunds; a minority describe prompt, helpful support.
Share
Weak
22%
💰
Value for money
Numerous complaints about missing or partial refunds and unrecovered shipping costs; a few customers note reasonable prices for items kept.
Share
Weak
15%
⚡
User experience
Ordering and delivery experiences vary: several praise fast delivery and collection points, while others report stock inaccuracies and tracking problems.
Share
Mixed
7%
🔧
Product quality
Product feedback is mixed: some customers praise fit and materials, others report shrinkage, bobbling, discoloration and poor construction.
Share
Weak
14%
📞
Communication
Frequent reports of slow, absent or unhelpful email/chat responses; a smaller set of reviews mention informative updates and clear order information.
Share
Weak
19%
⭐
Overall experience
Overall impressions trend negative because of refund, return and service problems, though some buyers report good quality and prompt delivery.
Share
Weak
24%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2022 – September 2025).
Farah: Sustainable Luxury for Men
"I recently purchased some clothing from Farah and I must say, I am thoroughly impressed. The quality of their shirts, trousers, and jackets are top-notch and the fit is just right. Not only that but the prices were very reasonable compared to other high-end clothing brands. But what really set them apart was their customer service. When I had a question about sizing on one of their products, I reached out to their customer support team via email and they responded within minutes with helpful information. What's more impressive is that when my order arrived, it came in eco-friendly packaging which showed me that this brand cares about more than just making a profit - they care about the environment too. Overall my shopping experience at Farah has been truly outstanding- great products combined with amazing customer service and a strong commitment towards sustainability makes them stand out among competitors!"
Ziemann
Collected.reviews
Dec 26, 2022
Featured for: Positive quality, service and sustainability
Customer service complete shambolic
"Customer service complete shambolic, ordered 6 shirts from them, kept 2 and returned 4 which was delivered to their warehouse a week ago but no sign o..."
RV
Trustpilot
Sep 30, 2025
Featured for: Examples of refund, service failures
Used to really like Farah
"Used to really like Farah, but ordered a tshirt, it shrunk after one wash. Customer care offered a 20% refund & for me to keep it, no..."
chris
Trustpilot
Sep 30, 2025
Featured for: Product shrinkage and poor resolution
Stock levels online always wrong. HOPELESS SERVICE
"There sale items shown in stock, NEVER ARE. You only find this out days or weeks later after paying . No customer service at all .I paid international..."
Michael Ridings
Trustpilot
Sep 30, 2025
Featured for: Stock errors, shipping and refunds
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
B
Byron Thomas
trustpilot.com
Sep 30, 2025
I purchased 2 pairs of shorts a few…
I purchased 2 pairs of shorts a few months ago. Last Saturday I emailed Farah as the navy blue ones have an awful red/orange colour on them. I attache...
S
Sean Montgomery
trustpilot.com
Sep 30, 2025
Very poor quality mens Boxer underwear
It was not the company it was the underwear boxers I purchased from a shop.Worst quality mens underwear I have used especially the el...
C
Cosimo Keita
trustpilot.com
Sep 30, 2025
I am afraid it is not a good quality…
I am afraid it is not a good quality unde...
G
George
trustpilot.com
Sep 30, 2025
Good luck!
I ordered two XL shirts, when they arrived they might as well have been M sized. I repackaged, left labels on and returned. I had my proof of return....
B
Ben
trustpilot.com
Sep 30, 2025
Unprocessed return after two weeks
I returned several items from an order two weeks ago and have provided receipt of delivery but have still not had the return processed or a refund. Af...
M
Martyn Riseborough
trustpilot.com
Sep 30, 2025
Very poor service
Very poor service wont respond, I returned an item on the 7th January they re...
E
ERIN RICHARDSON
trustpilot.com
Sep 30, 2025
Very poor service
Very poor service, order placed a week ago with no update to when they would deliver. Courier company advising they haven't received the delivery. Con...
A
Anika Tasnim
trustpilot.com
Sep 30, 2025
I want to rate this page Zero as they…
I want to rate this page Zero as they are a fake page. Deceiving people for money. Was very responsive initially before ordering, almost clingy. Stopp...
I
Ian O Sullivan
trustpilot.com
Sep 30, 2025
They don’t like to refund.!
I purchased 3 pairs of trousers on the 28 September and returned them on the 12 October. I paid £52 in an initial instalment via the K...
C
Chris May
trustpilot.com
Sep 30, 2025
The worst customer care - EVER.
Ordered a wool jumper of them, and wore it twice and it's heavily bobbled - looks like it's been worn 1000 times. I wrote to them to explain the situa...
J
John Bishop
trustpilot.com
Sep 30, 2025
3 stars because the items I kept are…
2 stars because the items I kept are nice. Returned 3 items but only only refunded for 2 of them. I am down £24 due to this. Cus...
R
RV
trustpilot.com
Sep 30, 2025
Customer service complete shambolic
Customer service complete shambolic, ordered 6 shirts from them, kept 2 and returned 4 which was delivered to their warehouse a week ago but no sign o...
R
Ross Culling
trustpilot.com
Sep 30, 2025
Ordered a shirt which had clearly been…
Ordered a shirt which had clearly been worn by another customer before and returned: black hairs, black marks and bobbled fabric. Sent an email to cus...
c
chris
trustpilot.com
Sep 30, 2025
Used to really like Farah
Used to really like Farah, but ordered a tshirt, it shrunk after one wash. Customer care offered a 20% refund & for me to keep it, no...
P
Paul
trustpilot.com
Sep 30, 2025
Woeful
Ordered a shirt from Farah. I washed it before wearing and it shrunk so returned the item as faulty.(Not the only one who had this issue, looking at t...
M
Mrs Maureen Stephen
trustpilot.com
Sep 30, 2025
Fast efficient service perfect fit and…
Fast efficient service...
M
Michael Ridings
trustpilot.com
Sep 30, 2025
Stock levels online always wrong. HOPELESS SERVICE
There sale items shown in stock, NEVER ARE. You only find this out days or weeks later after paying . No customer service at all .I paid international...
r
rwayne e ellison
trustpilot.com
Sep 30, 2025
quick delivery great service
...
M
Mark Eaton
trustpilot.com
Sep 30, 2025
Quality product and they kept me…
Quality product and they kept me informed of the order process. And the item was exactly as...
A
Aisling
trustpilot.com
Sep 30, 2025
Terrible customer service would not…
Terrible customer service would not recommend ordering with them if you wanted to receive...
Conclusion
Reviews indicate inconsistent post-purchase support: multiple customers report delayed or missing refunds, slow responses and unprocessed returns. Product reports are mixed—some customers praise fit and quality, while others describe shrinkage, bobbling or faulty items. Ordering and delivery experiences vary: a number of buyers praise fast delivery and collection points, but several note stock inaccuracies and cancelled shipments. If you consider buying, keep proof of returns, check delivery tracking and review the returns/refund policy beforehand.