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We Collect & Analyse Reviews

Farah
Experiences & Reviews

Farah is a British menswear brand selling clothing through retail partners and an e-commerce site. It offers shirts, trousers, knitwear and related accessories for men and provides online ordering, delivery and customer support channels.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 24%
Latest Review 22d
Overall Rating
1.8

Our Analysis

🎯

Service quality

Many reviewers report delayed, inconsistent or absent responses on returns, deliveries and refunds; a minority describe prompt, helpful support.

Share
22%
Weak
💰

Value for money

Numerous complaints about missing or partial refunds and unrecovered shipping costs; a few customers note reasonable prices for items kept.

Share
15%
Weak

User experience

Ordering and delivery experiences vary: several praise fast delivery and collection points, while others report stock inaccuracies and tracking problems.

Share
7%
Mixed
🔧

Product quality

Product feedback is mixed: some customers praise fit and materials, others report shrinkage, bobbling, discoloration and poor construction.

Share
14%
Weak
📞

Communication

Frequent reports of slow, absent or unhelpful email/chat responses; a smaller set of reviews mention informative updates and clear order information.

Share
19%
Weak

Overall experience

Overall impressions trend negative because of refund, return and service problems, though some buyers report good quality and prompt delivery.

Share
24%
Weak

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

B
Byron Thomas
trustpilot.com Sep 30, 2025

I purchased 2 pairs of shorts a few…

I purchased 2 pairs of shorts a few months ago. Last Saturday I emailed Farah as the navy blue ones have an awful red/orange colour on them. I attache...

S
Sean Montgomery
trustpilot.com Sep 30, 2025

Very poor quality mens Boxer underwear

It was not the company it was the underwear boxers I purchased from a shop.Worst quality mens underwear I have used especially the el...

C
Cosimo Keita
trustpilot.com Sep 30, 2025

I am afraid it is not a good quality…

I am afraid it is not a good quality unde...

G
George
trustpilot.com Sep 30, 2025

Good luck!

I ordered two XL shirts, when they arrived they might as well have been M sized. I repackaged, left labels on and returned. I had my proof of return....

B
Ben
trustpilot.com Sep 30, 2025

Unprocessed return after two weeks

I returned several items from an order two weeks ago and have provided receipt of delivery but have still not had the return processed or a refund. Af...

M
Martyn Riseborough
trustpilot.com Sep 30, 2025

Very poor service

Very poor service wont respond, I returned an item on the 7th January they re...

E
ERIN RICHARDSON
trustpilot.com Sep 30, 2025

Very poor service

Very poor service, order placed a week ago with no update to when they would deliver. Courier company advising they haven't received the delivery. Con...

A
Anika Tasnim
trustpilot.com Sep 30, 2025

I want to rate this page Zero as they…

I want to rate this page Zero as they are a fake page. Deceiving people for money. Was very responsive initially before ordering, almost clingy. Stopp...

I
Ian O Sullivan
trustpilot.com Sep 30, 2025

They don’t like to refund.!

I purchased 3 pairs of trousers on the 28 September and returned them on the 12 October. I paid £52 in an initial instalment via the K...

C
Chris May
trustpilot.com Sep 30, 2025

The worst customer care - EVER.

Ordered a wool jumper of them, and wore it twice and it's heavily bobbled - looks like it's been worn 1000 times. I wrote to them to explain the situa...

J
John Bishop
trustpilot.com Sep 30, 2025

3 stars because the items I kept are…

2 stars because the items I kept are nice. Returned 3 items but only only refunded for 2 of them. I am down £24 due to this. Cus...

R
RV
trustpilot.com Sep 30, 2025

Customer service complete shambolic

Customer service complete shambolic, ordered 6 shirts from them, kept 2 and returned 4 which was delivered to their warehouse a week ago but no sign o...

R
Ross Culling
trustpilot.com Sep 30, 2025

Ordered a shirt which had clearly been…

Ordered a shirt which had clearly been worn by another customer before and returned: black hairs, black marks and bobbled fabric. Sent an email to cus...

c
chris
trustpilot.com Sep 30, 2025

Used to really like Farah

Used to really like Farah, but ordered a tshirt, it shrunk after one wash. Customer care offered a 20% refund & for me to keep it, no...

P
Paul
trustpilot.com Sep 30, 2025

Woeful

Ordered a shirt from Farah. I washed it before wearing and it shrunk so returned the item as faulty.(Not the only one who had this issue, looking at t...

M
Mrs Maureen Stephen
trustpilot.com Sep 30, 2025

Fast efficient service perfect fit and…

Fast efficient service...

M
Michael Ridings
trustpilot.com Sep 30, 2025

Stock levels online always wrong. HOPELESS SERVICE

There sale items shown in stock, NEVER ARE. You only find this out days or weeks later after paying . No customer service at all .I paid international...

r
rwayne e ellison
trustpilot.com Sep 30, 2025

quick delivery great service

...

M
Mark Eaton
trustpilot.com Sep 30, 2025

Quality product and they kept me…

Quality product and they kept me informed of the order process. And the item was exactly as...

A
Aisling
trustpilot.com Sep 30, 2025

Terrible customer service would not…

Terrible customer service would not recommend ordering with them if you wanted to receive...

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Conclusion

Reviews indicate inconsistent post-purchase support: multiple customers report delayed or missing refunds, slow responses and unprocessed returns. Product reports are mixed—some customers praise fit and quality, while others describe shrinkage, bobbling or faulty items. Ordering and delivery experiences vary: a number of buyers praise fast delivery and collection points, but several note stock inaccuracies and cancelled shipments. If you consider buying, keep proof of returns, check delivery tracking and review the returns/refund policy beforehand.