Farah
Experiences & Reviews
Farah is a British menswear brand selling clothing through retail partners and an e-commerce site. It offers shirts, trousers, knitwear and related accessories for men and provides online ordering, delivery and customer support channels.
Overview & Key Metrics
Our Analysis
Service quality
Many reviewers report delayed, inconsistent or absent responses on returns, deliveries and refunds; a minority describe prompt, helpful support.
Value for money
Numerous complaints about missing or partial refunds and unrecovered shipping costs; a few customers note reasonable prices for items kept.
User experience
Ordering and delivery experiences vary: several praise fast delivery and collection points, while others report stock inaccuracies and tracking problems.
Product quality
Product feedback is mixed: some customers praise fit and materials, others report shrinkage, bobbling, discoloration and poor construction.
Communication
Frequent reports of slow, absent or unhelpful email/chat responses; a smaller set of reviews mention informative updates and clear order information.
Overall experience
Overall impressions trend negative because of refund, return and service problems, though some buyers report good quality and prompt delivery.
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Featured Customer Experiences
Representative examples from 21 verified reviews (December 2022 – September 2025).
Farah: Sustainable Luxury for Men
"I recently purchased some clothing from Farah and I must say, I am thoroughly impressed. The quality of their shirts, trousers, and jackets are top-notch and the fit is just right. Not only that but the prices were very reasonable compared to other high-end clothing brands. But what really set them apart was their customer service. When I had a question about sizing on one of their products, I reached out to their customer support team via email and they responded within minutes with helpful information. What's more impressive is that when my order arrived, it came in eco-friendly packaging which showed me that this brand cares about more than just making a profit - they care about the environment too. Overall my shopping experience at Farah has been truly outstanding- great products combined with amazing customer service and a strong commitment towards sustainability makes them stand out among competitors!"
Customer service complete shambolic
"Customer service complete shambolic, ordered 6 shirts from them, kept 2 and returned 4 which was delivered to their warehouse a week ago but no sign o..."
Used to really like Farah
"Used to really like Farah, but ordered a tshirt, it shrunk after one wash. Customer care offered a 20% refund & for me to keep it, no..."
Stock levels online always wrong. HOPELESS SERVICE
"There sale items shown in stock, NEVER ARE. You only find this out days or weeks later after paying . No customer service at all .I paid international..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
I purchased 2 pairs of shorts a few…
I purchased 2 pairs of shorts a few months ago. Last Saturday I emailed Farah as the navy blue ones have an awful red/orange colour on them. I attache...
Very poor quality mens Boxer underwear
It was not the company it was the underwear boxers I purchased from a shop.Worst quality mens underwear I have used especially the el...
I am afraid it is not a good quality…
I am afraid it is not a good quality unde...
Good luck!
I ordered two XL shirts, when they arrived they might as well have been M sized. I repackaged, left labels on and returned. I had my proof of return....
Unprocessed return after two weeks
I returned several items from an order two weeks ago and have provided receipt of delivery but have still not had the return processed or a refund. Af...
Very poor service
Very poor service wont respond, I returned an item on the 7th January they re...
Very poor service
Very poor service, order placed a week ago with no update to when they would deliver. Courier company advising they haven't received the delivery. Con...
I want to rate this page Zero as they…
I want to rate this page Zero as they are a fake page. Deceiving people for money. Was very responsive initially before ordering, almost clingy. Stopp...
They don’t like to refund.!
I purchased 3 pairs of trousers on the 28 September and returned them on the 12 October. I paid £52 in an initial instalment via the K...
The worst customer care - EVER.
Ordered a wool jumper of them, and wore it twice and it's heavily bobbled - looks like it's been worn 1000 times. I wrote to them to explain the situa...
3 stars because the items I kept are…
2 stars because the items I kept are nice. Returned 3 items but only only refunded for 2 of them. I am down £24 due to this. Cus...
Customer service complete shambolic
Customer service complete shambolic, ordered 6 shirts from them, kept 2 and returned 4 which was delivered to their warehouse a week ago but no sign o...
Ordered a shirt which had clearly been…
Ordered a shirt which had clearly been worn by another customer before and returned: black hairs, black marks and bobbled fabric. Sent an email to cus...
Used to really like Farah
Used to really like Farah, but ordered a tshirt, it shrunk after one wash. Customer care offered a 20% refund & for me to keep it, no...
Woeful
Ordered a shirt from Farah. I washed it before wearing and it shrunk so returned the item as faulty.(Not the only one who had this issue, looking at t...
Fast efficient service perfect fit and…
Fast efficient service...
Stock levels online always wrong. HOPELESS SERVICE
There sale items shown in stock, NEVER ARE. You only find this out days or weeks later after paying . No customer service at all .I paid international...
quick delivery great service
...
Quality product and they kept me…
Quality product and they kept me informed of the order process. And the item was exactly as...
Terrible customer service would not…
Terrible customer service would not recommend ordering with them if you wanted to receive...
Conclusion
Reviews indicate inconsistent post-purchase support: multiple customers report delayed or missing refunds, slow responses and unprocessed returns. Product reports are mixed—some customers praise fit and quality, while others describe shrinkage, bobbling or faulty items. Ordering and delivery experiences vary: a number of buyers praise fast delivery and collection points, but several note stock inaccuracies and cancelled shipments. If you consider buying, keep proof of returns, check delivery tracking and review the returns/refund policy beforehand.