Reviews Analysed
20
We Collect & Analyse Reviews
Exante
Experiences & Reviews
Exante is a brand specialising in meal‑replacement and weight‑management products, including shakes, bars and related accessories, sold direct to consumers online and through retail channels. Consumers searching for Exante reviews commonly look for information about product taste and effectiveness, delivery reliability, refunds and customer service. Independent review summaries help potential buyers assess product quality, value and ordering risks before purchase.
Overview & Key Metrics
Positive Sentiment
55%
Latest Review
19d
Overall Rating
3.2
Our Analysis
🎯
Service quality
Most service comments describe failed or missing orders and delayed or absent refunds; only a few reviewers describe professional or efficient handling.
Share
Weak
12%
💰
Value for money
Several reviewers describe Exante as economical with good deals, fair pricing and reasonable cost for items such as shakers and shakes.
Share
Strong
7%
⚡
User experience
Many customers report a straightforward online ordering experience, fast deliveries and tracking; some note cancellations or out‑of‑stock issues that affected orders.
Share
Strong
13%
🔧
Product quality
Product comments are split: many praise flavours, texture and satisfaction from shakes, while others report taste or formulation changes and limited selection.
Share
Mixed
25%
📞
Communication
Multiple reviews cite poor communication about stock, refunds and missing deliveries; a minority appreciate tracking notifications but overall contact was criticised.
Share
Weak
10%
⭐
Overall experience
Overall feedback is mixed: numerous positive reports about products and delivery exist alongside frequent complaints about orders, refunds and stock availability.
Share
Mixed
33%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
None delivery or Refund
"I placed my order on the 13th March all products were in stock, I spent over £60 to qualify for free delivery. I first received an email apologising a..."
Michael Bush
Trustpilot
Sep 30, 2025
Featured for: Refunds and non-delivery complaint
Great Shakes
"Have bought the shakes to follow the Newcastle diet. Flavours are excellent (more please!). They are great in the m..."
JanetA
Trustpilot
Sep 30, 2025
Featured for: Positive product quality and flavour
Used your shakes for a long time and…
"Used your shakes for a long time and love them. Orders are always sent quickly and accurate! Very disap..."
Rebecca Smith
Trustpilot
Sep 30, 2025
Featured for: Fast, accurate orders; product praise
What has happened
"What has happened? The shakes used to be so lovely. The prebiotic ones that came next were disgusting, no flavour and so thick you need a spoon to eat..."
Katherine Llewellyn
Trustpilot
Sep 30, 2025
Featured for: Negative taste change and texture
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
S
SWLondoner
trustpilot.com
Sep 30, 2025
They got what they deserved and went out of business
Having had several dreadful experiences of Exante over the years including their continuous disputing of poor revi...
D
Dmcc
trustpilot.com
Sep 30, 2025
Would of give no stars took my money…
Would of give no stars took my money for my goods and never received anything now I’m asking for money back there asking...
V
Victoria Willis
trustpilot.com
Sep 30, 2025
Sad to see Exante go
Sad to see Exante go. Don’t quite understand why when on companies house it didn’t look to be suffering. Such a shame as others trying to trade off th...
T
TAHIRA
trustpilot.com
Sep 30, 2025
DIDNT RECIVE REFUND
placed a order on the 3rd of May 2024 of coconut shakes as they were the only ones in stock at the time I made 2 purchases with different orders, my o...
S
Susan.
trustpilot.com
Sep 30, 2025
Shaker good value
No milkshakes available. I needed new shaker t...
V
Valerie Williams
trustpilot.com
Sep 30, 2025
I have been with Exante for a few years…
I have been with Exante for a few years and found them to be very professional and very efficient. I am very sad they are closing. I watched the TV...
R
Rebecca Smith
trustpilot.com
Sep 30, 2025
Used your shakes for a long time and…
Used your shakes for a long time and love them. Orders are always sent quickly and accurate! Very disap...
A
Anna-Marieanna-Marie Dover
trustpilot.com
Sep 30, 2025
Easy to ordee
The website is easy to use and I appreciate being able to track my order. I was disappointed that the sta...
C
Caroline Figueiredo
trustpilot.com
Sep 30, 2025
Exante is the best and most economic…
Exante is the best and most economic weight loss shake I have tried. Online order...
S
Susan King
trustpilot.com
Sep 30, 2025
Very disappointed at selection of…
Very disappointed at selection of...
A
A J Foley
trustpilot.com
Sep 30, 2025
No choice of shakes
No choice of shak...
C
Christine
trustpilot.com
Sep 30, 2025
I didn't get my order
I didn't get my order, just a free bottle. No explanatio...
r
rob charman
trustpilot.com
Sep 30, 2025
Always good deals on great products!
Always good deals...
F
Fatin
trustpilot.com
Sep 30, 2025
Great products
Great products Fast d...
Z
Zarrin kolah Ghavami
trustpilot.com
Sep 30, 2025
Disgusting thieves
Disgusting . I just ordered nearly £70 food and bars and they just took my money on first of this April and send me one plastic bottle instead . How c...
J
JanetA
trustpilot.com
Sep 30, 2025
Great Shakes
Have bought the shakes to follow the Newcastle diet. Flavours are excellent (more please!). They are great in the m...
T
Traygo
trustpilot.com
Sep 30, 2025
Excellent love the product plenty of…
Excellent love the product plenty...
K
Katherine Llewellyn
trustpilot.com
Sep 30, 2025
What has happened
What has happened? The shakes used to be so lovely. The prebiotic ones that came next were disgusting, no flavour and so thick you need a spoon to eat...
M
Mrs Joanne Griffiths Wallace
trustpilot.com
Sep 30, 2025
Love the products and delivery was…
Love the products and delivery was s...
M
Michael Bush
trustpilot.com
Sep 30, 2025
None delivery or Refund
I placed my order on the 13th March all products were in stock, I spent over £60 to qualify for free delivery. I first received an email apologising a...
Conclusion
Reviewers commonly praise Exante products for flavour, texture and perceived value, and several note fast delivery and an easy online ordering experience. At the same time, many customers report problems with missing orders, delayed or absent refunds, out‑of‑stock cancellations and poor responses from customer contact. Product availability and formulation changes were mentioned repeatedly as reasons some customers stopped buying. Prospective buyers should weigh strong product praise against recurring service and communication complaints, and check current availability, order tracking and the seller’s refund policy before purchasing.