Feedback splits between smooth orders with solid product quality and repeated fulfilment problems. Many reviewers praise the quality of the items and an easy online ordering process. Others report late deliveries, refunds that never arrived, and paid express services that were not provided.
Examples from available reviews (Nov 2023 – Mar 2026).
Delivery dates were inaccurate and service was terrible and uncaring.
“DO NOT BELIEVE IN DELIVERY DATES SHOWN.”
Dog toy fell apart within minutes and customer service refused help.
“his teeth snagged the material and it laddered all the way up exposing the stuffing.”
Order arrived earlier than expected and service was excellent.
“Everything was perfect with the order”
Emails are ignored and phone lines average a 42 minute wait.
“Emails get ignored and phone lines take on average 42 minutes to connect.”
Many reviews describe shipping and fulfilment going wrong. Customers say express or next-day delivery promises were missed, with repeated delays that disrupted plans. Other reviewers report quick deliveries and helpful store staff, showing a clear split in experience.
Several reviewers point to high delivery and return costs that made exchanges expensive, mentioning repeated postage fees and one extra £10 charge. Others say the merchandise felt like good value when quality matched expectations. Complaints about fees often sit alongside praise for what the products are worth.
Some reviews highlight checkout and order-processing issues, including incomplete shipments and handling charges for missing items. A few customers ended up buying in store after online delays. Others describe ordering as simple, with fast fulfilment.
Most comments on quality are positive, with reviewers praising the fit, finish, and materials of shirts, training gear, and children’s items. Negative reports are fewer, but include a dog toy that tore and exposed stuffing. Overall, positive quality notes outnumber the negative cases.
Many negative reviews focus on hard-to-reach support, with emails ignored and long phone waits; one reviewer cites an average 42-minute queue. Other customers praise clear updates and helpful emails. Complaints about no response on refunds come up repeatedly.
Reviews swing between very happy purchases and severe service failures. The main negatives are missed deliveries, slow refunds, and extra charges. Positive experiences centre on product quality and, at times, quick delivery, leaving a mixed overall picture.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Sitejabber (19) · Quotes shortened · As of: March 2026
Delivery dates were inaccurate and service was terrible and uncaring.
“DO NOT BELIEVE IN DELIVERY DATES SHOWN.”
Dog toy fell apart within minutes and customer service refused help.
“his teeth snagged the material and it laddered all the way up exposing the stuffing.”
Next-day delivery promise failed and they charged extra £10 for unfulfilled service.
“ORDER BEFORE 3PM AND GET NEXT DAY DELIVERY”
Order arrived earlier than expected and service was excellent.
“Everything was perfect with the order”
Emails are ignored and phone lines average a 42 minute wait.
“Emails get ignored and phone lines take on average 42 minutes to connect.”
Refund promised weeks ago never arrived and communication was unhelpful.
“Four weeks with no refund.”
Repeated delays and non-existent 2-4 day delivery ruined gift plans.
“It's a lottery if your stuff even turns up.”
Returned car mats tracked as signed for but still no refund.
“sent my order of car mats back and still no refund after two weeks”
High delivery and return charges with atrocious delivery time and poor service.
“Customer service is non existent.”
Delayed kits, multiple return postage costs and no refund or replies.
“Delayed kits for weeks had to go into store to buy!”
Express delivery was delayed with no clear dispatch date given.
“I paid for express delivery.”
Shirt ordered hasn't arrived and customer service offered only cancellation.
“Unable to give zero stars!”
Processing delays meant 48 hour delivery was misleading and expensive.
“One star as there wasn't an option for no stars.”
Reviewer would give no stars to this company.
“If I could put no stars I would, got my wife”
Partial order arrived with the top out of stock and delayed refund.
“Very poor experience,”
Checkout allowed incomplete orders and charged handling and delivery for missing items.
“2 items are now out of stock (shirt and shorts)”
High delivery and return fees made exchanging sizes extortionate.
“paid £4.95 delivery, charged £6.20 return and paid another £4.95 delivery”
Customer asks why their order is shipping from Pakistan rather than the UK site.
“Why is my order coming from Pakistan?”
Never had problems and buy from the webshop every year.
“Never had a single problem with this webshop”
Parcel delivered to wrong address and customer service failed to resolve refund or reorder.
“CUSTOMER SERVICE IS THE WORST EVERY THEY DONT CARE”
Reviewer praises first-class service and product quality every time.
“1st class service on quality products, every time.”
Ordering was easy and delivery quick; sleeve extras should be free.
“It was easy to order and arrived very quickly”
Jersey arrived three days after ordering and price was competitive.
“was with me 3 days later.”
Delayed orders meant birthday presents will not arrive on time.
“So far all I've received are two emails advising of delays”
Excellent product quality and quick delivery; reviewer very happy.
“Excellent quality Quick delivery Very happy with everything”
Easy ordering and clear updates kept reviewer well informed.
“Easy to order and kept well informed of order status”
Order process was easy and items fit well with great quality.
“My experience with the order process is good, it was easy.”
Shirt ordered for niece in Peru arrived quickly and fitted well.
“Speedy delivery, easily sized and easy order.”
Everton pyjamas were great quality and well received by child.
“My son absolutely loved his everton pyjamas. Great quality.”
Merchandise quality is excellent and offers good value for money.
“The quality is amazing and value for money.”
Staff were helpful and overall experience was very good.
“Everything just great everyone helpful...thanks great”
Training top fit well, delivered on time and was good quality.
“Great, fits well. Delivered on time and good quality”
Swift first-class service and items arrived in top condition and quality.
“Swift first class service”
Consistently satisfied with Everton store products.
“Always well satisfied, with products from Everton store”
Excellent quick delivery noted by reviewer.
“Excellent quick delivery, blah blah blah blah blah blah blah”
Very pleased with purchase and delivery arrived as announced.
“Très content de mon achat. Livraison dans les temps annoncés.”
Repeated orders have always received great service.
“we have always received a great service thank you.”
Shirt quality excellent but paid next-day delivery barely met birthday deadline.
“only concern was I paid for B next day delivery and that did not happen.”
Always great value as reviewer buys for grandchildren and adults.
“Always great value as I buy for grandchildren and grown up so”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Everton Direct runs the official Everton Football Club online store. It sells club shirts, training gear, leisurewear, children’s clothing, and accessories. The website includes a basket, checkout, plus delivery and returns options. Customers can contact support by email or phone for help with orders and returns.