Analysis of the supplied reviews finds recurring issues with order fulfilment, refunds and customer-service responsiveness, with many customers reporting delayed or partial deliveries and slow or missing refunds. Delivery and return charges recur as a complaint and appear to affect perceived value. A minority of shoppers report smooth, timely orders and satisfactory service. Consumers considering Everton Direct should check stated processing and delivery windows, keep order and return evidence, and be prepared for potential delays when purchasing time-sensitive items.
Examples from available reviews (Nov 2023 – Feb 2026).
Repeated delays and non-existent 2-4 day delivery ruined gift plans.
“It's a lottery if your stuff even turns up.”
Dog toy fell apart within minutes and customer service refused help.
“his teeth snagged the material and it laddered all the way up exposing the stuffing.”
Order arrived earlier than expected and service was excellent.
“Everything was perfect with the order”
Refund promised weeks ago never arrived and communication was unhelpful.
“Four weeks with no refund.”
Most reviewers report delayed, missing or partial deliveries and slow or missing refunds; a small minority report timely fulfilment.
Many customers cite high delivery and return charges, extra fees and refunds not received, reducing perceived value of purchases.
Customers describe problems with ordering and processing: items shown as in stock then delayed, unclear processing windows and confusing checkout behaviour.
A small number of reviews mention product faults or sizing issues (eg. toy damage, poor fit); the sample on product quality is limited.
Frequent complaints concern ignored emails, long telephone waits, unhelpful chat responses and difficulty escalating or obtaining clear information.
Overall sentiment is predominantly negative, centred on fulfilment, refunds and support; a minority of customers report straightforward, positive orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Sitejabber (19) · Quotes shortened · As of: February 2026
Delivery dates were inaccurate and service was terrible and uncaring.
“DO NOT BELIEVE IN DELIVERY DATES SHOWN.”
Dog toy fell apart within minutes and customer service refused help.
“his teeth snagged the material and it laddered all the way up exposing the stuffing.”
Next-day delivery promise failed and they charged extra £10 for unfulfilled service.
“ORDER BEFORE 3PM AND GET NEXT DAY DELIVERY”
Order arrived earlier than expected and service was excellent.
“Everything was perfect with the order”
Emails are ignored and phone lines average a 42 minute wait.
“Emails get ignored and phone lines take on average 42 minutes to connect.”
Refund promised weeks ago never arrived and communication was unhelpful.
“Four weeks with no refund.”
Repeated delays and non-existent 2-4 day delivery ruined gift plans.
“It's a lottery if your stuff even turns up.”
Returned car mats tracked as signed for but still no refund.
“sent my order of car mats back and still no refund after two weeks”
High delivery and return charges with atrocious delivery time and poor service.
“Customer service is non existent.”
Delayed kits, multiple return postage costs and no refund or replies.
“Delayed kits for weeks had to go into store to buy!”
Express delivery was delayed with no clear dispatch date given.
“I paid for express delivery.”
Shirt ordered hasn't arrived and customer service offered only cancellation.
“Unable to give zero stars!”
Processing delays meant 48 hour delivery was misleading and expensive.
“One star as there wasn't an option for no stars.”
Reviewer would give no stars to this company.
“If I could put no stars I would, got my wife”
Partial order arrived with the top out of stock and delayed refund.
“Very poor experience,”
Checkout allowed incomplete orders and charged handling and delivery for missing items.
“2 items are now out of stock (shirt and shorts)”
High delivery and return fees made exchanging sizes extortionate.
“paid £4.95 delivery, charged £6.20 return and paid another £4.95 delivery”
Customer asks why their order is shipping from Pakistan rather than the UK site.
“Why is my order coming from Pakistan?”
Never had problems and buy from the webshop every year.
“Never had a single problem with this webshop”
Parcel delivered to wrong address and customer service failed to resolve refund or reorder.
“CUSTOMER SERVICE IS THE WORST EVERY THEY DONT CARE”
Reviewer praises first-class service and product quality every time.
“1st class service on quality products, every time.”
Ordering was easy and delivery quick; sleeve extras should be free.
“It was easy to order and arrived very quickly”
Jersey arrived three days after ordering and price was competitive.
“was with me 3 days later.”
Delayed orders meant birthday presents will not arrive on time.
“So far all I've received are two emails advising of delays”
Excellent product quality and quick delivery; reviewer very happy.
“Excellent quality Quick delivery Very happy with everything”
Easy ordering and clear updates kept reviewer well informed.
“Easy to order and kept well informed of order status”
Order process was easy and items fit well with great quality.
“My experience with the order process is good, it was easy.”
Shirt ordered for niece in Peru arrived quickly and fitted well.
“Speedy delivery, easily sized and easy order.”
Everton pyjamas were great quality and well received by child.
“My son absolutely loved his everton pyjamas. Great quality.”
Merchandise quality is excellent and offers good value for money.
“The quality is amazing and value for money.”
Staff were helpful and overall experience was very good.
“Everything just great everyone helpful...thanks great”
Training top fit well, delivered on time and was good quality.
“Great, fits well. Delivered on time and good quality”
Swift first-class service and items arrived in top condition and quality.
“Swift first class service”
Consistently satisfied with Everton store products.
“Always well satisfied, with products from Everton store”
Excellent quick delivery noted by reviewer.
“Excellent quick delivery, blah blah blah blah blah blah blah”
Very pleased with purchase and delivery arrived as announced.
“Très content de mon achat. Livraison dans les temps annoncés.”
Repeated orders have always received great service.
“we have always received a great service thank you.”
Shirt quality excellent but paid next-day delivery barely met birthday deadline.
“only concern was I paid for B next day delivery and that did not happen.”
Always great value as reviewer buys for grandchildren and adults.
“Always great value as I buy for grandchildren and grown up so”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Everton Direct is the official online merchandise store for Everton Football Club, offering official kits, clothing and club-branded items through a web shop. Shoppers commonly check reviews for delivery reliability, returns policy, customer-service responsiveness and product availability before buying.