Reviews Analysed
20
We Collect & Analyse Reviews
Everton Direct
Experiences & Reviews
Everton Direct is the official online merchandise store for Everton Football Club, offering official kits, clothing and club-branded items through a web shop. Shoppers commonly check reviews for delivery reliability, returns policy, customer-service responsiveness and product availability before buying.
Overview & Key Metrics
Positive Sentiment
10%
Latest Review
19d
Overall Rating
1.4
Our Analysis
🎯
Service quality
Most reviewers report delayed, missing or partial deliveries and slow or missing refunds; a small minority report timely fulfilment.
Share
Weak
23%
💰
Value for money
Many customers cite high delivery and return charges, extra fees and refunds not received, reducing perceived value of purchases.
Share
Weak
11%
⚡
User experience
Customers describe problems with ordering and processing: items shown as in stock then delayed, unclear processing windows and confusing checkout behaviour.
Share
Weak
23%
🔧
Product quality
A small number of reviews mention product faults or sizing issues (eg. toy damage, poor fit); the sample on product quality is limited.
Share
Mixed
3%
📞
Communication
Frequent complaints concern ignored emails, long telephone waits, unhelpful chat responses and difficulty escalating or obtaining clear information.
Share
Weak
16%
⭐
Overall experience
Overall sentiment is predominantly negative, centred on fulfilment, refunds and support; a minority of customers report straightforward, positive orders.
Share
Weak
25%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
It's a lottery if your stuff even turns up. 2-4 day delivery is non existent.
"Ordered a shirt in July and after numerous emails back and forth and waiting nearly a month I decided to cancel as that's pretty much the only option..."
Kevin Lomas
Trustpilot
Sep 30, 2025
Featured for: Detailed delivery delay example
Dog toy not really fit for purpose
"My Child purchased a dog toy for his dog at a cost of almost £20. Unfortunately within five minutes of our dog playing with it his teeth snagged the m..."
DaisyDumps
Trustpilot
Sep 30, 2025
Featured for: Product fault plus contact failure
Everything was perfect with the order…
"Everything was perfect with the order couldn’t of asked for any better service told me that would com..."
Noah
Trustpilot
Sep 30, 2025
Featured for: Positive, on-time delivery example
Four weeks with no refund
"Four weeks with no refund. Please avoid My refunds were apparently sent 4 weeks ago - but that money has not arrived with my bank. Spoken to my bank a..."
Denise Wright
Trustpilot
Sep 30, 2025
Featured for: Refund delayed and communication
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
h
helen ferguson
trustpilot.com
Sep 30, 2025
Should be 0 stars
Should be 0 stars What a shit show. DO NOT BELIEVE IN DELIVERY DATES SHOWN. YOU DO N...
D
DaisyDumps
trustpilot.com
Sep 30, 2025
Dog toy not really fit for purpose
My Child purchased a dog toy for his dog at a cost of almost £20. Unfortunately within five minutes of our dog playing with it his teeth snagged the m...
D
Daniel Hodgson
trustpilot.com
Sep 30, 2025
Terrible company
Terrible company ORDER BEFORE 3PM AND GET NEXT DAY DELIVERY done not fall for that croc of c...
N
Noah
trustpilot.com
Sep 30, 2025
Everything was perfect with the order…
Everything was perfect with the order couldn’t of asked for any better service told me that would com...
c
chris phillips
trustpilot.com
Sep 30, 2025
Emails get ignored and phone lines take…
Emails get ignored and phone lines take on...
D
Denise Wright
trustpilot.com
Sep 30, 2025
Four weeks with no refund
Four weeks with no refund. Please avoid My refunds were apparently sent 4 weeks ago - but that money has not arrived with my bank. Spoken to my bank a...
K
Kevin Lomas
trustpilot.com
Sep 30, 2025
It's a lottery if your stuff even turns up. 2-4 day delivery is non existent.
Ordered a shirt in July and after numerous emails back and forth and waiting nearly a month I decided to cancel as that's pretty much the only option...
s
sharon banner
trustpilot.com
Sep 30, 2025
sent my order of car mats back and…
sent my order of car mats back and still no refund after two...
S
Stephen Matthews
trustpilot.com
Sep 30, 2025
Avoid
Avoid the online shop charge for delivery and charge for return £6 both ways if you don’t like the item.Delivery time is atrocious.Rip off merc...
R
Rachel Springford
trustpilot.com
Sep 30, 2025
If there was a -0 rating this company…
If there was a -0 rating this company they would have it! Delayed kits for weeks had to go into store to buy! Sent all items back 3 weeks ago had to p...
J
Jessica
trustpilot.com
Sep 30, 2025
Absolutely terrible experience
Absolutely terrible experience. Ordered a kids kit as a birthday present, on the website it said dispatched day was Monday and I paid for express deli...
C
Craig Williams
trustpilot.com
Sep 30, 2025
Unable to give zero stars
Unable to give zero stars! Ordered the £90 Goodison 25 shirt 10 days ago and still no sign. The Customer service team can only ask if you want to canc...
J
Jez Taylor
trustpilot.com
Sep 30, 2025
One star as there wasn't an option for…
One star as there wasn't an option for no stars. Ordered a top on 12/08/24 to start the new season, imagined there was plenty of time for the 48 hour...
M
Mr Jason Leach
trustpilot.com
Sep 30, 2025
If I could put no stars I would, got my wife a £15 top in sale then £5 postage, so got to send it back costing £7.20? So I will get £8 back it’s a joke, so please don’t but from these
If I could put no star...
R
R A Clarke
trustpilot.com
Sep 30, 2025
Very poor experience
Very poor experience, I ordered socks, shorts and top for my daughter, all items in stock at checkout all paid for. Socks arrived a week later, couple...
A
Adam
trustpilot.com
Sep 30, 2025
Rubbish!
Added a kids kit to my basket, clicked pay and it said 2 items are now out of stock (shirt and shorts) and a successful order has gone through for the...
M
MRS NAOMI HURST
trustpilot.com
Sep 30, 2025
Delivery/return fees too high
Ordered same size as always ordered and no problem with fit, latest item too small on shoulders, paid £4.95 delivery, charged £6.20 return and paid an...
T
Tricia Doolan
trustpilot.com
Sep 30, 2025
Why is my order coming from Pakistan?
Why is my order coming from Pakistan? Why Is...
F
Freeezir
trustpilot.com
Sep 30, 2025
Great
Never had a single problem with this webshop, buy something from it e...
M
Mr Jon Hill
trustpilot.com
Sep 30, 2025
CUSTOMER SERVICE IS THE WORST EVERY…
CUSTOMER SERVICE IS THE WORST EVERY THEY DONT CARE THEY DELIVERED PARCEL TO WRONG ADDRESS TOOK IT BACK CANT RE ORDER SIZE AS IT IS NOW OUT OF STOCK AW...
Conclusion
Analysis of the supplied reviews finds recurring issues with order fulfilment, refunds and customer-service responsiveness, with many customers reporting delayed or partial deliveries and slow or missing refunds. Delivery and return charges recur as a complaint and appear to affect perceived value. A minority of shoppers report smooth, timely orders and satisfactory service. Consumers considering Everton Direct should check stated processing and delivery windows, keep order and return evidence, and be prepared for potential delays when purchasing time-sensitive items.