Customers often praise the wide range of ethical products and quick order fulfilment. Many reviews mention good quality and clear product details. A smaller group describes major service failures, including payment or delivery problems and hard-to-manage returns. Overall, the range stands out, but service issues recur.
Examples from available reviews (Feb 2023 – Mar 2026).
Excellent product range and quick delivery.
“Excellent range of products”
Damaged gift was replaced quickly and customer service was excellent.
“Their customer service is top notch”
Payment taken but order not confirmed or delivered; poor service.
“Money taken but order neither confirmed nor delivered.”
Unhelpful returns process, extra requirements and return postage expected.
“palaver of being expected to take pictures of each item”
Many reviewers say orders arrive quickly and staff are helpful when problems get handled. A separate set of negative reviews describes money taken with no order confirmation, missing items, and slow or no follow-up from support.
Shoppers often point to prices below high-street options and good value from bulk buys and promotions. A few mention loyalty vouchers that expire quickly as a downside.
Many users find the site easy to browse, like the vegan filters, and say desktop checkout is simple. Some report glitches on mobile checkout, an occasionally clunky interface, and delivery boxes that are too large.
Customers repeatedly praise product quality, ethical sourcing, and careful packing. A few reports mention items arriving damaged or not securely packaged, and those customers often describe quick replacements or refunds.
Several reviews mention clear order updates and prompt replies from customer service. A smaller but noticeable group reports no response from support and no updates during delivery delays.
Reviews split between strong recommendations for the product range and a cluster of low ratings tied to order and returns failures. This gap affects confidence in after-sales support more than views on the product selection.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (39) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Good range of ethical products with prompt, well-packed delivery generally.
“good range of ethical products.”
Good product quality and quick delivery.
“Good product and quick delivery.”
Better prices than high-street, quick delivery and happy with service.
“better price than high street retailer”
Excellent selection of ethical products enjoyed by guests.
“Excellent choice of ethical products”
Amazing range, great customer service and super quick delivery.
“Amazing products and range”
Great choice of products and overall quality.
“Great choice and great products”
High-quality, well-packaged goods but delivery left the package insecure.
“high quality and well packaged.”
Excellent product range and quick delivery.
“Excellent range of products”
Wide product range, good communication and on-time arrival in perfect condition.
“Good communication.”
Good range of high-quality ethical goods, well packaged and good communication.
“Good range of great quality ethical goods.”
Damaged gift was replaced quickly and customer service was excellent.
“Their customer service is top notch”
Regular customer; eco packaging and prompt refunds when items arrived damaged.
“prompt to offer me a full refund”
Good price bulk buy; new formula powder seems improved and included gift.
“I found Ecover Bio washing powder in this shop for a good price!”
Quick delivery and quality item at a good price.
“Quality item at a good price!”
Unhelpful returns process, extra requirements and return postage expected.
“palaver of being expected to take pictures of each item”
Mostly great shop but checkout mobile quirks and only postal vouchers available.
“only being able to order physical snail mail vouchers”
Delayed delivery and no replies; customer fears the company is a scam.
“Feels like this is a SCAM company do not trust!!”
Favourite store for gifts and ethically sourced goods, very happy.
“This store is where I go for gifts”
Good range, ethical products, speedy delivery and easy website.
“Speedy delivery and easy to use website/interfaces.”
Great range, good value, easy ordering and reliable delivery.
“Always a great range of sustainable products, good value, easy ordering”
Payment taken but order not confirmed or delivered; poor service.
“Money taken but order neither confirmed nor delivered.”
Contacted them about an order; excellent, quick customer service.
“received outstanding customer service”
Great selection, fair prices, reliable delivery and helpful staff.
“Delivery always good.”
Payment taken but asked to pay again and customer service unresponsive.
“Non existent customer service”
Great service with speedy delivery.
“Great service, speedy delivery”
Had issues but human customer service provided reasonable solutions.
“they listened and offered the most decent, reasonable solution”
Informative website and excellent products.
“Great website (lots of info about the products)”
Great online ordering and choices but loyalty vouchers expire too quickly.
“they expire after only a few weeks.”
Goods sent wrongly or lost and refunds delayed; customer service atrocious.
“Their customer service is atrocious.”
Website is easy to navigate and order arrived quickly.
“Very easy to navigate the website”
Vast range, well packaged, good service and useful vegan filters.
“Vast range of products.”
Excellent service and good value for money.
“Good value for money.”
Easy ordering and prompt arrival, but packaging seemed unsustainably large.
“delivery box was huge”
Easy ordering and prompt delivery with appreciated discount.
“Easy to order and prompt delivery.”
Good range, quick delivery and pricing, but website is clunky.
“the website is a little 'clunky”
Great prices, transparency and wide product variety encourage repeat business.
“Their prices are great”
Order arrived quickly and accurately as described.
“order arrived quickly and accurately”
Several items missing and enquiries team failed to resolve the problem promptly.
“Order delivered but 5 items missing”
Used to be excellent but perceived as political, losing this customer's business.
“have turned political rather than ethical”
I recently had the pleasure of shopping at Ethical Superstore and I must say, it was an excellent experience. As someone who values eco-friendliness and ethical products, I appreciated the large selection available on their website.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Ethical Superstore is a UK online retailer focused on ethically sourced household goods, gifts, and personal care. It stocks brands that stress eco-friendly materials, organic ingredients, and fair-trade sourcing. Product pages show ingredient information, certification labels, and filters such as vegan or recyclable. The company offers UK delivery, gift services, and account-based order tracking. Customers can contact an enquiries team through the website.