Reviews Analysed
21
We Collect & Analyse Reviews
Estella Bartlett
Experiences & Reviews
Estella Bartlett is a contemporary jewellery brand that retails fashion jewellery and accessories via an online shop. Consumers looking for reviews typically check product durability, delivery performance, returns policy and customer support responsiveness for this type of retailer.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
13d
Overall Rating
4.1
Our Analysis
🎯
Service quality
Most reviewers describe prompt, helpful customer service and problem resolution; a minority report no replies or unmet delivery promises.
Share
Strong
19%
💰
Value for money
Several reviewers report items failing quickly (plating wear, breakage, tarnish); few mention good prices, and return/postage costs reduce perceived value.
Share
Weak
7%
⚡
User experience
Ordering, delivery and returns produce mixed feedback: many praise prompt fixes and replacements, while others cite difficult returns or courier/delivery failures.
Share
Mixed
16%
🔧
Product quality
Reports frequently cite durability problems—snapped chains, plating wear and tarnishing—though some reviewers endorse design and appearance positively.
Share
Weak
19%
📞
Communication
Most reviewers report clear, prompt email replies and direct replacements (named staff referenced); a few report no reply or unhelpful responses.
Share
Strong
17%
⭐
Overall experience
Overall impressions are mixed: many positive experiences driven by responsive support, offset by recurring quality, returns or delivery issues raised by others.
Share
Mixed
22%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Double star Necklace and Stud Earing Gift Set
"
The Double Star Necklace and Stud Earrings Gift Set that I ordered, paid for and was to be delivered within 24 hours. Have not arrived yet.
I have not received my goods, I have contacted them and received no response, I have called them and had no response, and I have attempted to contact them through social media without success.
I believe that the website is no longer active.
Despite the fact that their social media is updated.
I was quite disappointed since I had planned to give my mother the gift set on her birthday, which is today.
I'm going to file a complaint with PayPal so that I can get my money back in full.
"
Kevin Harts
Collected.reviews
Dec 07, 2021
Featured for: Non-delivery and no response
Difficult returns, quality so-so
"Returns are difficult and not free. You have to print out the return form, and write all the information by hand. Really? And then you have to post th..."
Ivana Medic
Trustpilot
Sep 30, 2025
Featured for: Difficult returns and quality issues
I would highly recommend this company
"I would highly recommend this company. I queried an order and within the same day, I had a response and the or..."
Tess
Trustpilot
Sep 30, 2025
Featured for: Same-day reply; order resolved
Necklace snapped!
"Received a beautiful rainbow necklace last year as a gift. Unfortunately it's lasted less than 3 wears before breaking. The clasp which holds the rain..."
Vanita
Trustpilot
Sep 30, 2025
Featured for: Necklace snapped after few wears
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
I
Ivana Medic
trustpilot.com
Sep 30, 2025
Difficult returns, quality so-so
Returns are difficult and not free. You have to print out the return form, and write all the information by hand. Really? And then you have to post th...
B
BERMONDSEY 167
trustpilot.com
Sep 30, 2025
Cheap quality trash
Cheap quality trash ! Mg Girlfriend bought a few pieces...
T
Tess
trustpilot.com
Sep 30, 2025
I would highly recommend this company
I would highly recommend this company. I queried an order and within the same day, I had a response and the or...
M
Michaela Wilkinson
trustpilot.com
Sep 30, 2025
Brilliant customer service I made a…
Brilliant customer service I made a mistake with shipping and they rectified it and sent my packa...
J
JT
trustpilot.com
Sep 30, 2025
Prompt and helpful customer service!
After purchasing a product that had a slight defect I contacted the company. Marianna dealt with me via email, Marianna was very prompt with her reply...
K
Kayla
trustpilot.com
Sep 30, 2025
Poor quality, don't buy anything thin!!
Dont buy anything with a thin chain! Bought the star bracelet, broke after 2 wears. Good customer service however, couldn’t give me a refund but g...
N
Norwich customer
trustpilot.com
Sep 30, 2025
I have been a loyal Estella customer…
I have been a loyal Estella customer over the years. I love their jewelle...
E
Emmy Cameron
trustpilot.com
Sep 30, 2025
Excellent, Thankyou!
Couldn’t be happier with the customer support I received from Riju today. I have a pair of earrings that are faulty so I emailed the team to see if th...
M
M Chapman
trustpilot.com
Sep 30, 2025
Great customer service
I bought some very pretty earrings for a friend for Christmas but sadly one of the gems fell out. I contacted them and they were ve...
S
Susan Kerfoot
trustpilot.com
Sep 30, 2025
I bought my daughter some earring for…
I bought my daughter some earring for Christmas which tarnished within the week, after contacting EB their customer service contacted me and without h...
V
Valerie Deacon
trustpilot.com
Sep 30, 2025
Disappointing first experience
I have just had the parcel from Royal Mail dumped on my doorstep. The courier did not ring the doorbell and the packaging was visibly damaged. The con...
S
SOsborne
trustpilot.com
Sep 30, 2025
Excellent customer service
Had a slight issue with a product and Estella Bartlett were so quick to reply and sor...
D
Dave
trustpilot.com
Sep 30, 2025
Great customer service/products
Thoroughly recommend, restores your faith in old style customer servi...
S
Sam Anderson
trustpilot.com
Sep 30, 2025
Customer service outstanding
My experience with this company is nothing but positive. Their jewellery is beautiful and their customer service is exe...
H
Hannah Ray
trustpilot.com
Sep 30, 2025
Copperfield backpack less…
Purchased the Copperfield backpack less than a year ago, but wouldn't recommend it. Only has a popper by way of closure and I find it repeatedly...
R
Rob Black
trustpilot.com
Sep 30, 2025
Fantastic customer service and a great product…
The customer service was absolutely fantastic. My partners favourite necklace replaced...
M
Matt
trustpilot.com
Sep 30, 2025
Exceptional designs with fantastic customer service
Bought a beautifully designed bee necklace which wasn't very much for my daughter and she was really happy with it. It developed an issue and contacte...
K
Kt
trustpilot.com
Sep 30, 2025
Amazing customer service in every way
Amazing customer service in every...
V
Vanita
trustpilot.com
Sep 30, 2025
Necklace snapped!
Received a beautiful rainbow necklace last year as a gift. Unfortunately it's lasted less than 3 wears before breaking. The clasp which holds the rain...
F
Fouad El Mekabaty
trustpilot.com
Sep 30, 2025
Really lovely Jewellery from Estella…
Really lovely Jewellery from Estella Bartlett. Customer service has also been very efficient and the team...
Conclusion
Reviews indicate a clear pattern: customer service and communication are frequently praised, with multiple accounts of quick replies and replacements. However, durability issues recur—reviewers report plating wear, tarnishing and snapped chains. Returns and postage policies are a pain point for some customers and have reduced perceived value in several reports. Delivery and packaging problems appear occasionally, including missed deliveries and unpaid-for gift packaging. Prospective buyers should weigh the likelihood of responsive support against reported durability and returns frictions when deciding whether to buy.