Reviews indicate a clear pattern: customer service and communication are frequently praised, with multiple accounts of quick replies and replacements. However, durability issues recur—reviewers report plating wear, tarnishing and snapped chains. Returns and postage policies are a pain point for some customers and have reduced perceived value in several reports. Delivery and packaging problems appear occasionally, including missed deliveries and unpaid-for gift packaging. Prospective buyers should weigh the likelihood of responsive support against reported durability and returns frictions when deciding whether to buy.
Examples from available reviews (Dec 2021 – Feb 2026).
Ordered gift set did not arrive and customer support did not respond.
“I have not received my goods, I have contacted them and received no response”
Returns are difficult and jewellery quality is mediocre.
“Returns are difficult and not free.”
Company resolved an order query quickly with exceptional customer service.
“Exceptional Customer Service.”
Necklace clasp snapped after fewer than three wears, disappointing durability.
“it's lasted less than 3 wears before breaking.”
Most reviewers describe prompt, helpful customer service and problem resolution; a minority report no replies or unmet delivery promises.
Several reviewers report items failing quickly (plating wear, breakage, tarnish); few mention good prices, and return/postage costs reduce perceived value.
Ordering, delivery and returns produce mixed feedback: many praise prompt fixes and replacements, while others cite difficult returns or courier/delivery failures.
Reports frequently cite durability problems—snapped chains, plating wear and tarnishing—though some reviewers endorse design and appearance positively.
Most reviewers report clear, prompt email replies and direct replacements (named staff referenced); a few report no reply or unhelpful responses.
Overall impressions are mixed: many positive experiences driven by responsive support, offset by recurring quality, returns or delivery issues raised by others.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Faulty clasp replaced quickly after contacting responsive customer service.
“I have my replacement delivered and wearing today.”
Returns are difficult and jewellery quality is mediocre.
“Returns are difficult and not free.”
Reviewer says purchased items were cheap and ended up discarded.
“Cheap quality trash !”
Company resolved an order query quickly with exceptional customer service.
“Exceptional Customer Service.”
They corrected a shipping mistake and sent the package promptly.
“Brilliant customer service”
Customer service responded promptly and helped resolve a product defect.
“Marianna was very prompt with her reply’s and helped resolve the issue”
Thin chain bracelet broke after two wears and was disappointing.
“broke after 2 wears.”
Longtime customer who loves their dainty jewellery and returns regularly.
“I have been a loyal Estella customer over the years.”
Customer support offered repair help and sent a replacement promptly.
“Riju sent me a video on how to fix the earrings.”
They apologised and promptly sent a replacement pair for the faulty item.
“instantly offered to send a replacement pair directly to my friend.”
Tarnished earrings were replaced the same day after contacting customer service.
“a replacement pair was on its way to me.”
Parcel mishandled, gift packaging inadequate, and company response was unhelpful.
“The courier did not ring the doorbell and the packaging was visibly damaged.”
Company replied quickly and resolved a product issue satisfactorily.
“Estella Bartlett were so quick to reply and sort my issue.”
Positive experience with traditional attentive customer service and good products.
“restores your faith in old style customer service.”
Positive experience; beautiful jewellery and prompt replacement service.
“Their jewellery is beautiful and their customer service is exemplary”
Backpack's popper closure repeatedly pops open making it insecure.
“I find it repeatedly pops open when carried”
Customer service replaced a favourite necklace quickly and professionally.
“My partners favourite necklace replaced and delivered within days”
Customer service went above and beyond to resolve an issue with the necklace.
“The service I received was above and beyond”
Reviewer praises excellent customer service and recommends the company.
“Amazing customer service in every way.”
Necklace clasp snapped after fewer than three wears, disappointing durability.
“it's lasted less than 3 wears before breaking.”
Lovely jewellery and efficient, helpful customer service praised.
“Customer service has also been very efficient and the team there are extremely helpful.”
The Double Star Necklace and Stud Earrings Gift Set that I ordered, paid for and was to be delivered within 24 hours. Have not arrived yet.
I have not received my goods, I have contacted them and received no response, I have called them and had no response, and I have attempted to contact them through social media without success.
I believe that the website is no longer active.
Despite the fact that their social media is updated.
I was quite disappointed since I had planned to give my mother the gift set on her birthday, which is today.
I'm going to file a complaint with PayPal so that I can get my money back in full.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Estella Bartlett is a contemporary jewellery brand that retails fashion jewellery and accessories via an online shop. Consumers looking for reviews typically check product durability, delivery performance, returns policy and customer support responsiveness for this type of retailer.