Reviewers most often commend ESPA for product feel, scent and timely delivery, including next‑day options for some customers. Recurring negatives relate to customer support responsiveness, issues with promotional gifts and a few product defects (leaks) or adverse reactions. Multiple reviews also flag excessive packaging and courier drop‑off problems as friction points. If you consider buying, check promotional terms and keep order photos; if a product issue arises, document it when contacting support.
Examples from available reviews (Sep 2025 – Feb 2026).
Platinum member receives next-day delivery with good communication.
“as a platinum member I receive next day delivery, good communication and easy to track.”
Faulty gift card code and slow, unhelpful messaging support over weeks.
“The code provide in the email didn’t work”
Long-term moisturiser caused burning, ashen colour and strange smell.
“it burns my skin”
Quick delivery with bonus free gifts; reviewer very happy.
“Quick delivery. Bonus free gifts with order.”
Many customers report fast, on‑time deliveries and next‑day options, but others describe courier problems and inconsistent service handling.
Some reviewers note good prices and free gifts, while a few report missing promotional items or issues redeeming offers.
Packaging and presentation draw criticism for being excessive and hard to recycle; a small number praise easy tracking.
Many reviewers praise texture, scent and quality; however a minority report defects (leaks) or adverse reactions to a moisturiser.
Several customers describe slow or unhelpful messaging, no phone support and lengthy resolution times for gift-card and order issues.
Overall impressions trend positive: many customers praise products and reliable delivery, though service and packaging issues appear repeatedly.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: February 2026
Lovely products, easy online order and on-time next-day delivery.
“Lovely products easy to order on line”
Products caused a severe skin reaction contrary to expectations.
“had a really bad reaction to the product ..red, dry, taut and angry irritation ..”
Really fast delivery and long-term product use reported.
“Really fast delivery. Love the products”
Reviewer describes their experience as lovely.
“Lovelyxxxx”
Easy ordering, free gift and next-day delivery; untested gift.
“Easy ordering-free gift too. Beautiful packaging. Delivered next day.”
New candle lacked scent despite hours of burning; reviewer disappointed.
“I have burned it for hours and I can’t smell it at all.”
Extremely moisturising handcream with pleasant fragrance and attractive jar.
“The MOST moisturising handcream”
Purchased oils as gifts with great price, next-day delivery and calming scent.
“The oils smell lovely and have a calming effect.”
Products typically delivered very quickly, often next day.
“they’re delivered imminently mostly the very next day”
Wife pleased with gift choice and delivery was exceptional.
“The delivery was exceptional.”
Online order arrived broken and emails to team went unanswered.
“I emailed the team and I haven’t had any response.”
Products well presented but website navigation was slightly difficult.
“I did find the website slightly difficult to navigate whilst looking for what I wanted”
Long-time customer feels valued; delivery efficient and product reliable.
“I feel valued as a long time, loyal customer.”
Lovely products with efficient next-day delivery.
“Lovely products and next day delivery.”
Rapid delivery and consistently pleasing products.
“Excellent rapid delivery and products that never fail to please!”
Products improved skin appearance without causing reactions.
“have seen a huge improvement in my skins appearance.”
Products good but online ordering process and address handling needs improvement.
“Products are great but ordering on line needs improvement”
Reviewer absolutely loves ESPA products.
“Absolutely love Espa products”
Has used products for over 20 years and wouldn't switch.
“been using them for 20 years plus - would not use any others!!!”
Easy website, super-quick delivery; husband likes the moisturiser.
“website was easy and delivery was super quick.”
Order arrived promptly but packaging was excessive for minis.
“Only downside is the packaging was excessive for the 3 mini products inside.”
Platinum customer charged for delivery and received poor customer service.
“customer service useless.”
Reviewer describes experience as excellent.
“Excellent.”
Serum arrived leaking and chat support took hours to resolve.
“The optimal skin pro-serum arrived leaking all over other products.”
Happy with texture and coverage; product is not sticky.
“Happy with the texture good coverage not sticky”
Quick delivery with bonus free gifts; reviewer very happy.
“Quick delivery. Bonus free gifts with order.”
Reviewer reports not receiving the advertised free gift.
“I didnt get my free gift”
Products feel wonderful on skin and smell beautiful.
“The products are wonderful on the skin and smell beautiful.”
Platinum member receives next-day delivery with good communication.
“as a platinum member I receive next day delivery, good communication and easy to track.”
Reviewer praises product quality and affordable price.
“Quality products from ESPA and a good price tag”
Reviewer was happily surprised by fast delivery.
“Happily surprised with the fast delivery.”
Found ESPA bedding affordable and simply gorgeous.
“We are not disappointed it is simply gorgeous.”
Products scent is nice but didn't leave skin as clean or soft.
“Products smell nice but skin didn’t feel as clean and soft as I thought it would.”
Received products with next-day delivery service.
“Products and next day delivery”
Great products that arrived on time.
“Great products and arrived on time.”
Reviewer finds there is a great choice of products.
“Great choice of products”
Long-term moisturiser caused burning, ashen colour and strange smell.
“it burns my skin”
Loves products but delivery via Evri left package in wrong place.
“just wish they wouldn't use Evri for delivery.”
Faulty gift card code and slow, unhelpful messaging support over weeks.
“The code provide in the email didn’t work”
Customer reports products came quickly.
“products came quickly”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
ESPA is a UK-based skincare and wellness brand selling facial and body care products, and home items through direct online retail and spa channels. Consumers typically search for ESPA when researching premium skincare, serums, moisturisers, and sleep or bedding products. Review summaries and customer feedback often address product performance, delivery experience and customer support, which are useful signals for purchase decisions.