Reviews often highlight fast fulfilment and attractive presentation. Many customers mention enjoyable textures and continued long-term use. Several describe severe skin reactions and items arriving leaked or broken. Some also report slow replies from support and trouble placing orders online.
Examples from available reviews (Sep 2025 – Mar 2026).
Really fast delivery and long-term product use reported.
“Really fast delivery. Love the products”
Products improved skin appearance without causing reactions.
“have seen a huge improvement in my skins appearance.”
Products caused a severe skin reaction contrary to expectations.
“had a really bad reaction to the product ..red, dry, taut and angry irritation ..”
Online order arrived broken and emails to team went unanswered.
“I emailed the team and I haven’t had any response.”
Many reviews mention rapid fulfilment, including next-day or very fast delivery. Several complaints describe parcels arriving damaged or leaking, missing promotional gifts, or being misplaced by the courier. Low-rated reviews often say support did not resolve issues after delivery problems.
Several reviewers point to free gifts and pricing that feels reasonable as good value. Some mention extra charges or feeling let down by loyalty tier expectations. Too much packaging for small orders comes up repeatedly as a minor annoyance.
Feedback on the site is mixed: some find it easy to use, while others struggle to locate products. Many praise the presentation and unboxing, especially the attractive packaging. A few ask for clearer address handling at checkout.
Many reviews focus on moisturising textures, pleasant scents, and results that hold up over time. A clear group reports adverse skin reactions, burning, and off-smells, leading to low ratings. A small number also say certain items underperform, such as candles with a weak scent throw.
Some customers, including loyalty members, mention clear tracking and quick updates. Several low-rated reviews describe emails going unanswered, slow chat replies, and a gift card code that did not work. These gaps in communication often appear alongside delivery or product problems.
Most reviews describe satisfaction, brand loyalty, and repeat purchases, driven by product performance and fast delivery. A notable minority report serious quality or fulfilment failures that lead to very negative ratings. Strong praise alongside sharp complaints creates a clear split in outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: March 2026
Lovely products, easy online order and on-time next-day delivery.
“Lovely products easy to order on line”
Products caused a severe skin reaction contrary to expectations.
“had a really bad reaction to the product ..red, dry, taut and angry irritation ..”
Really fast delivery and long-term product use reported.
“Really fast delivery. Love the products”
Reviewer describes their experience as lovely.
“Lovelyxxxx”
Easy ordering, free gift and next-day delivery; untested gift.
“Easy ordering-free gift too. Beautiful packaging. Delivered next day.”
New candle lacked scent despite hours of burning; reviewer disappointed.
“I have burned it for hours and I can’t smell it at all.”
Extremely moisturising handcream with pleasant fragrance and attractive jar.
“The MOST moisturising handcream”
Purchased oils as gifts with great price, next-day delivery and calming scent.
“The oils smell lovely and have a calming effect.”
Products typically delivered very quickly, often next day.
“they’re delivered imminently mostly the very next day”
Wife pleased with gift choice and delivery was exceptional.
“The delivery was exceptional.”
Online order arrived broken and emails to team went unanswered.
“I emailed the team and I haven’t had any response.”
Products well presented but website navigation was slightly difficult.
“I did find the website slightly difficult to navigate whilst looking for what I wanted”
Long-time customer feels valued; delivery efficient and product reliable.
“I feel valued as a long time, loyal customer.”
Lovely products with efficient next-day delivery.
“Lovely products and next day delivery.”
Rapid delivery and consistently pleasing products.
“Excellent rapid delivery and products that never fail to please!”
Products improved skin appearance without causing reactions.
“have seen a huge improvement in my skins appearance.”
Products good but online ordering process and address handling needs improvement.
“Products are great but ordering on line needs improvement”
Reviewer absolutely loves ESPA products.
“Absolutely love Espa products”
Has used products for over 20 years and wouldn't switch.
“been using them for 20 years plus - would not use any others!!!”
Easy website, super-quick delivery; husband likes the moisturiser.
“website was easy and delivery was super quick.”
Order arrived promptly but packaging was excessive for minis.
“Only downside is the packaging was excessive for the 3 mini products inside.”
Platinum customer charged for delivery and received poor customer service.
“customer service useless.”
Reviewer describes experience as excellent.
“Excellent.”
Serum arrived leaking and chat support took hours to resolve.
“The optimal skin pro-serum arrived leaking all over other products.”
Happy with texture and coverage; product is not sticky.
“Happy with the texture good coverage not sticky”
Quick delivery with bonus free gifts; reviewer very happy.
“Quick delivery. Bonus free gifts with order.”
Reviewer reports not receiving the advertised free gift.
“I didnt get my free gift”
Products feel wonderful on skin and smell beautiful.
“The products are wonderful on the skin and smell beautiful.”
Platinum member receives next-day delivery with good communication.
“as a platinum member I receive next day delivery, good communication and easy to track.”
Reviewer praises product quality and affordable price.
“Quality products from ESPA and a good price tag”
Reviewer was happily surprised by fast delivery.
“Happily surprised with the fast delivery.”
Found ESPA bedding affordable and simply gorgeous.
“We are not disappointed it is simply gorgeous.”
Products scent is nice but didn't leave skin as clean or soft.
“Products smell nice but skin didn’t feel as clean and soft as I thought it would.”
Received products with next-day delivery service.
“Products and next day delivery”
Great products that arrived on time.
“Great products and arrived on time.”
Reviewer finds there is a great choice of products.
“Great choice of products”
Long-term moisturiser caused burning, ashen colour and strange smell.
“it burns my skin”
Loves products but delivery via Evri left package in wrong place.
“just wish they wouldn't use Evri for delivery.”
Faulty gift card code and slow, unhelpful messaging support over weeks.
“The code provide in the email didn’t work”
Customer reports products came quickly.
“products came quickly”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
ESPA is a UK skincare and wellness brand that makes face and body products and spa treatments. It sells through its own website, spas, and selected retailers. The range includes serums, creams, oils, plus bath and home fragrance products. Customers can order online, use accounts, and join loyalty programmes. ESPA also shares formulation and ingredient details for professional and consumer use.