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We Collect & Analyse Reviews

ESPA
Experiences & Reviews

ESPA is a UK-based skincare and wellness brand selling facial and body care products, and home items through direct online retail and spa channels. Consumers typically search for ESPA when researching premium skincare, serums, moisturisers, and sleep or bedding products. Review summaries and customer feedback often address product performance, delivery experience and customer support, which are useful signals for purchase decisions.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 75%
Latest Review 19d
Overall Rating
3.9

Our Analysis

🎯

Service quality

Many customers report fast, on‑time deliveries and next‑day options, but others describe courier problems and inconsistent service handling.

Share
21%
Mixed
💰

Value for money

Some reviewers note good prices and free gifts, while a few report missing promotional items or issues redeeming offers.

Share
8%
Mixed
⚡

User experience

Packaging and presentation draw criticism for being excessive and hard to recycle; a small number praise easy tracking.

Share
6%
Weak
🔧

Product quality

Many reviewers praise texture, scent and quality; however a minority report defects (leaks) or adverse reactions to a moisturiser.

Share
21%
Mixed
📞

Communication

Several customers describe slow or unhelpful messaging, no phone support and lengthy resolution times for gift-card and order issues.

Share
8%
Weak
⭐

Overall experience

Overall impressions trend positive: many customers praise products and reliable delivery, though service and packaging issues appear repeatedly.

Share
37%
Strong

View all 20 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

R
Rodney Bowden
trustpilot.com Sep 30, 2025

Great MINIS

Arrived quickly and on time. Only downside is the pa...

E
Edita Barcauskaite
trustpilot.com Sep 30, 2025

Very bad service

Very bad service, I am platinum customer and bee...

J
Jo
trustpilot.com Sep 30, 2025

Excellent.

...

H
Hilary Smith
trustpilot.com Sep 30, 2025

Leaking Bottle

Purchased three items online. The optimal skin pro-serum arrived leaking all over other products. I contacted ESPA. There is no telephone number only...

L
Linda
trustpilot.com Sep 30, 2025

Good protection …

Happy with the texture...

D
Denise
trustpilot.com Sep 30, 2025

Quick delivery

Quick delivery. Bonus free g...

P
Philip Robert
trustpilot.com Sep 30, 2025

I didnt get my free gift

...

M
Michele
trustpilot.com Sep 30, 2025

The products are wonderful on the skin…

The products are wonderful on...

J
Joanne Beaton
trustpilot.com Sep 30, 2025

Fabulous service as always

Fabulous service as always , as a platinum member I receiv...

R
Rachael Valentine
trustpilot.com Sep 30, 2025

Quality products from ESPA and a good…

Quality products from E...

M
Mrs Mihaela Waller
trustpilot.com Sep 30, 2025

Happily surprised with the fast…

Happily surprised wi...

C
Caz from Louth
trustpilot.com Sep 30, 2025

Beautiful, superb quality bedding.When searching for quality hotel style…

When searching for quality hotel style bedding I came across ESPA. Not a company I knew before...

M
Miss Kerry Mooney
trustpilot.com Sep 30, 2025

Products smell nice but skin didn’t…

Products smell nice but skin didn’t feel as clean and soft as I thought it would....

J
Jane
trustpilot.com Sep 30, 2025

Products and next day delivery

Products and ne...

S
Stephen
trustpilot.com Sep 30, 2025

Great products and arrived on time.

Great products an...

M
MS AMANDA HUGHES
trustpilot.com Sep 30, 2025

Great choice of products

...

E
Elizabeth Adebayo
trustpilot.com Sep 30, 2025

I am sooo disappointed with my recent…

I am sooo disappointed with my recent purchase. I have used the 24 hour moisturiser from ESPA for about a decade if not more. However, I cannot use th...

J
Jj
trustpilot.com Sep 30, 2025

Love ESPA products and service

Love ESPA products and service - just wish they wouldn't use Evri for delivery. It was too expensive a pac...

M
Monika Kedzierska
trustpilot.com Sep 30, 2025

Shocking customer service, 5 weeks to solve one issue

I received a online gift card for £100 as a birthday present and I was super excited to spend it on ESPA products I like. The code provide in the emai...

S
Sharon
trustpilot.com Sep 30, 2025

products came quickly

...

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Conclusion

Reviewers most often commend ESPA for product feel, scent and timely delivery, including next‑day options for some customers. Recurring negatives relate to customer support responsiveness, issues with promotional gifts and a few product defects (leaks) or adverse reactions. Multiple reviews also flag excessive packaging and courier drop‑off problems as friction points. If you consider buying, check promotional terms and keep order photos; if a product issue arises, document it when contacting support.