Reviews split between hands-on, effective help during ordering and problems after purchase. One review applauds step-by-step support and a well-presented cotton garment. Another describes slow processing and a refund that never arrived. Together, they show strong front-end assistance but weak follow-through on refunds.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer service was unacceptable with slow processing and missing refund.
“Rückzahlung trotz angegebener Bearbeitungszeit nicht erhalten.”
Helpful staff guided my order and the cotton leggings arrived in excellent condition.
“Anna was able to walk me through the procedure step by step”
Feedback points to attentive help while placing an order, but slow handling after the purchase. One review credits a named representative for guided support. Another describes an unresolved refund and timelines the reviewer calls unacceptable.
These reviews don’t mention prices, discounts, or whether the purchase felt worth it. There isn’t enough here to judge value for money.
Ordering can feel easy when staff give clear, direct guidance and the item arrives in good shape. The experience breaks down after purchase when promised refunds aren’t processed.
Only one review mentions product condition, saying cotton leggings arrived in excellent shape. There are no repeated mentions of defects or durability problems in this sample.
One review describes clear, step-by-step communication during ordering. Another criticises post-purchase communication, citing no refund updates and slow processing.
The reviews paint a split picture: smooth transactions when staff step in, and a poor outcome when refunds don’t come through. The gap is sharp rather than consistently good or bad.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: February 2026
Customer service was unacceptable with slow processing and missing refund.
“Rückzahlung trotz angegebener Bearbeitungszeit nicht erhalten.”
The laura leggings and joanna crop top, both in black and blue, that I wanted to be delivered to me have been placed in my shopping cart.
I was having trouble browsing their website as a consequence of being so near to it, and Anna was able to walk me through the procedure step by step as a result of this.
The fact that my order arrived today, in excellent condition and with a reduced chocolate bar made me extremely happy.
They are made entirely of cotton, and I simply enjoyed the leggings, which were not too tight, unlike the ones I currently wear, and which I would recommend to anybody.
It is certain that I will be purchasing more products from you in the future.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Ernest Leoty is a fashion label designing and selling women’s clothing and accessories. The brand releases seasonal collections, with product pages listing fabric details and care instructions. Shoppers can buy through the online store and selected retail partners. The site typically offers size guides, detailed photos, and secure checkout.