Customers often mention fast delivery, careful packaging, and attentive staff both in store and online. Many say the items are good quality, sizing is accurate, and prices are competitive. Some describe delivery problems that were not fixed, complaints that went unanswered, and issues with refunds or cancellations. A few customers report items arriving in poor condition or not fitting properly.
Examples from available reviews (Dec 2021 – Feb 2026).
Jacket fit well, with lovely colour and lightweight construction.
“Great fit.jacker lovely colour very light weight.It was made well.”
Order arrived quickly, exactly as described with an easy transaction.
“Arrived quickly. Exactly as described.”
Jumper shrunk despite correct washing and customer service refused help.
“Poor service all round, avoid ordering with them.”
Order undelivered, store unresponsive, and customer forced to contact bank.
“completely ignored for weeks”
Most reviews commend fast dispatch, tracked delivery, and secure packaging. Several customers also mention helpful store staff and quick fixes when couriers run late. Others report orders that never got resolved, questions that went unanswered, and cancelled items that left them unhappy.
Reviewers regularly point to competitive prices, frequent sale deals, and strong value for branded items. Many link the good pricing with comments about product quality. A small number mention advertised discounts being refused at checkout.
Customers say the website is easy to use and checkout feels straightforward. Several highlight clear sizing guides that helped them choose the right fit. A minority ran into cancellations or had to chase refunds, which interrupted the buying process.
Many reviewers say items match the descriptions, fit well, and look smart. They note details such as lightweight materials, true-to-size fits, and durable finishes. A small group report items arriving looking worn, shrinking, or having hair on the fabric.
Many comments praise regular tracking updates and quick replies during returns. Several customers say staff kept them updated throughout the return. A few reviews describe messages being ignored and complaint attempts going unanswered.
Most feedback describes a dependable, fast purchase with good value and service. In contrast, some customers report serious problems such as non-delivery, ignored complaints, or difficult refunds. Overall, positive feedback dominates, with smaller but repeated clusters of negative experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (31) · Reviews (15) · Reviews (1) · Quotes shortened · As of: February 2026
Staff were very helpful and provided great service.
“Great staff & service very helpful”
Item undelivered by DPD and driver failed to leave it with neighbour.
“I can't review the item, wasn't delivered by DPD.”
Quick and reliable delivery, arrived the next day early.
“Quick, reliable. Came the next day early.”
Staff were lovely and helpful; reviewer would recommend the shop.
“Staff were lovely and helpful”
Website easy to navigate with a simple buying process.
“Easy to navigate, simple process when buying”
Paul Smith polo arrived on time and sizing guide provided exact fit.
“Very handy you have pit to pit on your sizing guide enables me to get the exact fit I need 👍🏻”
It's been 30 days since my item 'was ordered,' but I still haven't received it. It was only a little under £100, but that's a lot of money to lose or have stolen from you, which is what it's turning out to be.
I've been told they can't do anything because the courier quote stated that 'GPS is within guidelines'. I've never had any issues with deliveries in all the years I've lived at the address. I've used these before when I bought an expensive jacket for my son and it was delivered the next day with no problems, but after this mess, I won't use these again.
Will now have to go out of my way to reclaim my money or, at the the least, have my goods delivered 1-2 weeks after purchase.
On this time, the service was symbolic, and I gave it 3 star since I had previously had a positive experience.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Eqvvs is a UK retailer selling clothing and accessories through an online shop and a physical store. Its site shows product pages with sizing details and payment options. The company handles orders, arranges parcel delivery, and runs returns and refund processes. Customers can reach support through channels such as email and phone.