Equus
Experiences & Reviews
Equus is an e‑commerce retailer focusing on equestrian apparel and horse equipment. The online store typically lists riding clothing, protective gear and stableware for UK customers. People researching Equus usually want clear information on product range, delivery times, returns policy and customer service. This summary synthesises customer reviews to highlight recent patterns in these areas.
Overview & Key Metrics
Our Analysis
Service quality
Most reviewers report poor customer service: delayed or missing refunds and slow or no responses to enquiries; a small number report helpful replies.
Value for money
Only a few reviews comment on price; those that do describe reasonable prices and not being overpriced, while most focus on delivery and refunds.
User experience
Delivery and order fulfilment dominate feedback: many customers report long delays, partial or missing deliveries; a minority describe straightforward, speedy orders.
Product quality
Product reports are split: some customers praise fit and quality, while others report sizing errors, wrong items or unclear measurement guidance.
Communication
Frequent complaints about unresponsive email support, lack of phone contact and missing tracking updates; a few reviews note timely replies.
Overall experience
Recent overall impressions trend negative: many reviewers cite delivery failures and refund difficulties, though a small group report many positive past orders.
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (September 2022 – September 2025).
Impressive Product Range & Excellent Customer Service Title: Best Equestrian Clothing Store Online
"I recently purchased some equestrian clothing from Equus, and I must say, the experience was exceptional. The range of products they offer is impressive, and there's something for everyone regardless of style or budget. The best part was the customer service - it truly sets them apart from other online stores. I had a few questions about sizing and fit before making my purchase, and their team was quick to respond with helpful advice. Additionally, their website was easy to navigate which made finding what I needed so much simpler. When my order arrived in a timely manner (with free UK delivery I might add), the items were exactly as described on the website. The quality is top-notch, and everything fits perfectly! Overall, purchasing from Equus is an excellent experience that deserves recognition. Between their extensive product range, fantastic customer service and speedy shipping options - you can't go wrong! Highly recommended!"
I’ve ordered from them many times over…
"I’ve ordered from them many times over the last five years and always been happy at the choices and pri..."
No delivery, no communication!
"I’m very worried. No delivery and I can’t get hold of them. No telephone number and not responding to my emails. An old customer service numb..."
Absolutely shocking customer service
"Absolutely shocking customer service, they picked and delivered me the wrong size product, then insisted I return the item, didn't offer anything towa..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
No delivery, no communication!
I’m very worried. No delivery and I can’t get hold of them. No telephone number and not responding to my emails. An old customer service numb...
No product and no refund
No product and no refund....
Still waiting for my rug after 2 weeks…
Still waiting for my rug after 2 w...
Well over 2 weeks Iv been waiting for a…
Well over 2 weeks Iv been waiting for a lunge whip that stated was sent on 26th July no tracking details still haven’t received...
Well over a month Iv been waiting for a…
Well over a month Iv been waiting for a mounting block I was told 3 weeks ago that it had been sent out no tracking details still...
only delivered 1 of 2 items after more…
only delivered 1 of 2 items after more than 4 weeks and being chased up many times i got a range of excuses given to me: 1. glitch in system 2. new s...
Awfully long time to arrive
I placed my order last month, and they'...
I’ve ordered from them many times over…
I’ve ordered from them many times over the last five years and always been happy at the choices and pri...
So disappointed with customer service
So disappointed with customer service. Had part of my ordered delivered (very happy with) but with the items not recei...
Returns not accepted.
I have never heard of body protectors being a restricted item to return. Until now that is. I measured and bought what was indicated by the informatio...
I placed an order for four tops…
I placed an order for four tops returned two only received a refund for one, the other two haven’t arrived and yet my money has been t...
Terrible service from the start
Terrible service from the start. 21days for most items to be sent out to then told 5+ weeks. Poor communication Discrepancies between e mail s stating...
Avoid! You will not get your order!
This company is clearly going into liquidation. They are taking payments for goods but not delivering. Unless you want to waste your time chasing your...
Still Waiting, No Updates
Ordered an item last month and I’m still waiting. Chased and was told there was a delay but they would despatch it as soon as possible, that was a wee...
Item not received
I ordered a show top on 22/3/25 money was taken on 23rd from my bank. I have still not had this i...
Just buy elsewhere!
Take the complete and utter mick with their dispatch time. 3 weeks from p...
Stealing. Do not use!
Been waiting for stirrup leathers for four weeks. Emailed customer service who said they’d look into it. No response. Chased again, no response. Still...
Do not believe their delivery times!
Do not believe their delivery times! A very basic order of clothing and it takes over 13 working days and still parts of m...
I have been waiting now 4 weeks for…
I have been waiting now 4 weeks for delivery of my items, emailed on numerous occasions but no response. The mon...
Absolutely shocking customer service
Absolutely shocking customer service, they picked and delivered me the wrong size product, then insisted I return the item, didn't offer anything towa...
Conclusion
Customer reviews show a clear divergence: a small group of long‑term shoppers report good product choice, reasonable prices and timely delivery, while many recent reviewers report late or missing orders, poor communication and delayed or absent refunds. If you are considering a purchase, check current delivery estimates and the returns policy before ordering. Use a payment method with buyer protection and keep order confirmations and receipts in case you need to dispute a charge. Contact customer service for order verification and consider starting with low‑value items while assessing the company’s responsiveness.