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We Collect & Analyse Reviews

Equus
Experiences & Reviews

Equus is an e‑commerce retailer focusing on equestrian apparel and horse equipment. The online store typically lists riding clothing, protective gear and stableware for UK customers. People researching Equus usually want clear information on product range, delivery times, returns policy and customer service. This summary synthesises customer reviews to highlight recent patterns in these areas.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 10%
Latest Review 17d
Overall Rating
1.4

Our Analysis

🎯

Service quality

Most reviewers report poor customer service: delayed or missing refunds and slow or no responses to enquiries; a small number report helpful replies.

Share
22%
Weak
💰

Value for money

Only a few reviews comment on price; those that do describe reasonable prices and not being overpriced, while most focus on delivery and refunds.

Share
2%
Mixed

User experience

Delivery and order fulfilment dominate feedback: many customers report long delays, partial or missing deliveries; a minority describe straightforward, speedy orders.

Share
26%
Weak
🔧

Product quality

Product reports are split: some customers praise fit and quality, while others report sizing errors, wrong items or unclear measurement guidance.

Share
5%
Mixed
📞

Communication

Frequent complaints about unresponsive email support, lack of phone contact and missing tracking updates; a few reviews note timely replies.

Share
19%
Weak

Overall experience

Recent overall impressions trend negative: many reviewers cite delivery failures and refund difficulties, though a small group report many positive past orders.

Share
26%
Weak

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

C
CollectPlus Customer
trustpilot.com Sep 30, 2025

No delivery, no communication!

I’m very worried. No delivery and I can’t get hold of them. No telephone number and not responding to my emails. An old customer service numb...

J
Jessica
trustpilot.com Sep 30, 2025

No product and no refund

No product and no refund....

C
Claire Strachan
trustpilot.com Sep 30, 2025

Still waiting for my rug after 2 weeks…

Still waiting for my rug after 2 w...

A
Ami
trustpilot.com Sep 30, 2025

Well over 2 weeks Iv been waiting for a…

Well over 2 weeks Iv been waiting for a lunge whip that stated was sent on 26th July no tracking details still haven’t received...

A
Alex White
trustpilot.com Sep 30, 2025

Well over a month Iv been waiting for a…

Well over a month Iv been waiting for a mounting block I was told 3 weeks ago that it had been sent out no tracking details still...

V
VICTORIA STONER
trustpilot.com Sep 30, 2025

only delivered 1 of 2 items after more…

only delivered 1 of 2 items after more than 4 weeks and being chased up many times i got a range of excuses given to me: 1. glitch in system 2. new s...

R
Rachel Bentley
trustpilot.com Sep 30, 2025

Awfully long time to arrive

I placed my order last month, and they'...

V
Vish Vishvanath
trustpilot.com Sep 30, 2025

I’ve ordered from them many times over…

I’ve ordered from them many times over the last five years and always been happy at the choices and pri...

c
customer
trustpilot.com Sep 30, 2025

So disappointed with customer service

So disappointed with customer service. Had part of my ordered delivered (very happy with) but with the items not recei...

s
sophie m
trustpilot.com Sep 30, 2025

Returns not accepted.

I have never heard of body protectors being a restricted item to return. Until now that is. I measured and bought what was indicated by the informatio...

c
claire walker
trustpilot.com Sep 30, 2025

I placed an order for four tops…

I placed an order for four tops returned two only received a refund for one, the other two haven’t arrived and yet my money has been t...

A
Ailsa Jones
trustpilot.com Sep 30, 2025

Terrible service from the start

Terrible service from the start. 21days for most items to be sent out to then told 5+ weeks. Poor communication Discrepancies between e mail s stating...

S
Sharon Scarborough
trustpilot.com Sep 30, 2025

Avoid! You will not get your order!

This company is clearly going into liquidation. They are taking payments for goods but not delivering. Unless you want to waste your time chasing your...

P
PB
trustpilot.com Sep 30, 2025

Still Waiting, No Updates

Ordered an item last month and I’m still waiting. Chased and was told there was a delay but they would despatch it as soon as possible, that was a wee...

M
Margaret davies
trustpilot.com Sep 30, 2025

Item not received

I ordered a show top on 22/3/25 money was taken on 23rd from my bank. I have still not had this i...

M
Megan
trustpilot.com Sep 30, 2025

Just buy elsewhere!

Take the complete and utter mick with their dispatch time. 3 weeks from p...

S
Samantha Lewis
trustpilot.com Sep 30, 2025

Stealing. Do not use!

Been waiting for stirrup leathers for four weeks. Emailed customer service who said they’d look into it. No response. Chased again, no response. Still...

J
JB
trustpilot.com Sep 30, 2025

Do not believe their delivery times!

Do not believe their delivery times! A very basic order of clothing and it takes over 13 working days and still parts of m...

C
Consumer
trustpilot.com Sep 30, 2025

I have been waiting now 4 weeks for…

I have been waiting now 4 weeks for delivery of my items, emailed on numerous occasions but no response. The mon...

J
J Neale
trustpilot.com Sep 30, 2025

Absolutely shocking customer service

Absolutely shocking customer service, they picked and delivered me the wrong size product, then insisted I return the item, didn't offer anything towa...

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Conclusion

Customer reviews show a clear divergence: a small group of long‑term shoppers report good product choice, reasonable prices and timely delivery, while many recent reviewers report late or missing orders, poor communication and delayed or absent refunds. If you are considering a purchase, check current delivery estimates and the returns policy before ordering. Use a payment method with buyer protection and keep order confirmations and receipts in case you need to dispute a charge. Contact customer service for order verification and consider starting with low‑value items while assessing the company’s responsiveness.