Reviews Analysed
21
We Collect & Analyse Reviews
Equus
Experiences & Reviews
Equus is an e‑commerce retailer focusing on equestrian apparel and horse equipment. The online store typically lists riding clothing, protective gear and stableware for UK customers. People researching Equus usually want clear information on product range, delivery times, returns policy and customer service. This summary synthesises customer reviews to highlight recent patterns in these areas.
Overview & Key Metrics
Positive Sentiment
10%
Latest Review
17d
Overall Rating
1.4
Our Analysis
🎯
Service quality
Most reviewers report poor customer service: delayed or missing refunds and slow or no responses to enquiries; a small number report helpful replies.
Share
Weak
22%
💰
Value for money
Only a few reviews comment on price; those that do describe reasonable prices and not being overpriced, while most focus on delivery and refunds.
Share
Mixed
2%
⚡
User experience
Delivery and order fulfilment dominate feedback: many customers report long delays, partial or missing deliveries; a minority describe straightforward, speedy orders.
Share
Weak
26%
🔧
Product quality
Product reports are split: some customers praise fit and quality, while others report sizing errors, wrong items or unclear measurement guidance.
Share
Mixed
5%
📞
Communication
Frequent complaints about unresponsive email support, lack of phone contact and missing tracking updates; a few reviews note timely replies.
Share
Weak
19%
⭐
Overall experience
Recent overall impressions trend negative: many reviewers cite delivery failures and refund difficulties, though a small group report many positive past orders.
Share
Weak
26%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (September 2022 – September 2025).
Impressive Product Range & Excellent Customer Service Title: Best Equestrian Clothing Store Online
"I recently purchased some equestrian clothing from Equus, and I must say, the experience was exceptional. The range of products they offer is impressive, and there's something for everyone regardless of style or budget. The best part was the customer service - it truly sets them apart from other online stores. I had a few questions about sizing and fit before making my purchase, and their team was quick to respond with helpful advice. Additionally, their website was easy to navigate which made finding what I needed so much simpler. When my order arrived in a timely manner (with free UK delivery I might add), the items were exactly as described on the website. The quality is top-notch, and everything fits perfectly! Overall, purchasing from Equus is an excellent experience that deserves recognition. Between their extensive product range, fantastic customer service and speedy shipping options - you can't go wrong! Highly recommended!"
Harber
Collected.reviews
Sep 25, 2022
Featured for: Positive on product range and service
I’ve ordered from them many times over…
"I’ve ordered from them many times over the last five years and always been happy at the choices and pri..."
Vish Vishvanath
Trustpilot
Sep 30, 2025
Featured for: Long‑term repeat customer praising delivery
No delivery, no communication!
"I’m very worried. No delivery and I can’t get hold of them. No telephone number and not responding to my emails. An old customer service numb..."
CollectPlus Customer
Trustpilot
Sep 30, 2025
Featured for: Example of no delivery, no contact
Absolutely shocking customer service
"Absolutely shocking customer service, they picked and delivered me the wrong size product, then insisted I return the item, didn't offer anything towa..."
J Neale
Trustpilot
Sep 30, 2025
Featured for: Representative of returns and refund failures
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
C
CollectPlus Customer
trustpilot.com
Sep 30, 2025
No delivery, no communication!
I’m very worried. No delivery and I can’t get hold of them. No telephone number and not responding to my emails. An old customer service numb...
J
Jessica
trustpilot.com
Sep 30, 2025
No product and no refund
No product and no refund....
C
Claire Strachan
trustpilot.com
Sep 30, 2025
Still waiting for my rug after 2 weeks…
Still waiting for my rug after 2 w...
A
Ami
trustpilot.com
Sep 30, 2025
Well over 2 weeks Iv been waiting for a…
Well over 2 weeks Iv been waiting for a lunge whip that stated was sent on 26th July no tracking details still haven’t received...
A
Alex White
trustpilot.com
Sep 30, 2025
Well over a month Iv been waiting for a…
Well over a month Iv been waiting for a mounting block I was told 3 weeks ago that it had been sent out no tracking details still...
V
VICTORIA STONER
trustpilot.com
Sep 30, 2025
only delivered 1 of 2 items after more…
only delivered 1 of 2 items after more than 4 weeks and being chased up many times i got a range of excuses given to me: 1. glitch in system 2. new s...
R
Rachel Bentley
trustpilot.com
Sep 30, 2025
Awfully long time to arrive
I placed my order last month, and they'...
V
Vish Vishvanath
trustpilot.com
Sep 30, 2025
I’ve ordered from them many times over…
I’ve ordered from them many times over the last five years and always been happy at the choices and pri...
c
customer
trustpilot.com
Sep 30, 2025
So disappointed with customer service
So disappointed with customer service. Had part of my ordered delivered (very happy with) but with the items not recei...
s
sophie m
trustpilot.com
Sep 30, 2025
Returns not accepted.
I have never heard of body protectors being a restricted item to return. Until now that is. I measured and bought what was indicated by the informatio...
c
claire walker
trustpilot.com
Sep 30, 2025
I placed an order for four tops…
I placed an order for four tops returned two only received a refund for one, the other two haven’t arrived and yet my money has been t...
A
Ailsa Jones
trustpilot.com
Sep 30, 2025
Terrible service from the start
Terrible service from the start. 21days for most items to be sent out to then told 5+ weeks. Poor communication Discrepancies between e mail s stating...
S
Sharon Scarborough
trustpilot.com
Sep 30, 2025
Avoid! You will not get your order!
This company is clearly going into liquidation. They are taking payments for goods but not delivering. Unless you want to waste your time chasing your...
P
PB
trustpilot.com
Sep 30, 2025
Still Waiting, No Updates
Ordered an item last month and I’m still waiting. Chased and was told there was a delay but they would despatch it as soon as possible, that was a wee...
M
Margaret davies
trustpilot.com
Sep 30, 2025
Item not received
I ordered a show top on 22/3/25 money was taken on 23rd from my bank. I have still not had this i...
M
Megan
trustpilot.com
Sep 30, 2025
Just buy elsewhere!
Take the complete and utter mick with their dispatch time. 3 weeks from p...
S
Samantha Lewis
trustpilot.com
Sep 30, 2025
Stealing. Do not use!
Been waiting for stirrup leathers for four weeks. Emailed customer service who said they’d look into it. No response. Chased again, no response. Still...
J
JB
trustpilot.com
Sep 30, 2025
Do not believe their delivery times!
Do not believe their delivery times! A very basic order of clothing and it takes over 13 working days and still parts of m...
C
Consumer
trustpilot.com
Sep 30, 2025
I have been waiting now 4 weeks for…
I have been waiting now 4 weeks for delivery of my items, emailed on numerous occasions but no response. The mon...
J
J Neale
trustpilot.com
Sep 30, 2025
Absolutely shocking customer service
Absolutely shocking customer service, they picked and delivered me the wrong size product, then insisted I return the item, didn't offer anything towa...
Conclusion
Customer reviews show a clear divergence: a small group of long‑term shoppers report good product choice, reasonable prices and timely delivery, while many recent reviewers report late or missing orders, poor communication and delayed or absent refunds. If you are considering a purchase, check current delivery estimates and the returns policy before ordering. Use a payment method with buyer protection and keep order confirmations and receipts in case you need to dispute a charge. Contact customer service for order verification and consider starting with low‑value items while assessing the company’s responsiveness.