Customer reviews show a clear divergence: a small group of long‑term shoppers report good product choice, reasonable prices and timely delivery, while many recent reviewers report late or missing orders, poor communication and delayed or absent refunds. If you are considering a purchase, check current delivery estimates and the returns policy before ordering. Use a payment method with buyer protection and keep order confirmations and receipts in case you need to dispute a charge. Contact customer service for order verification and consider starting with low‑value items while assessing the company’s responsiveness.
Examples from available reviews (Sep 2022 – Feb 2026).
Equus provided helpful customer service, easy website and high-quality items.
“The best part was the customer service - it truly sets them apart from other online stores.”
Regular customer satisfied with choices, prices and speedy delivery.
“always been happy at the choices and prices, as well as the speedy delivery”
No delivery and company not responding to emails or phone calls.
“No delivery and I can’t get hold of them.”
Wrong size sent; forced to return at own cost and no refund confirmation.
“They picked and delivered me the wrong size product”
Most reviewers report poor customer service: delayed or missing refunds and slow or no responses to enquiries; a small number report helpful replies.
Only a few reviews comment on price; those that do describe reasonable prices and not being overpriced, while most focus on delivery and refunds.
Delivery and order fulfilment dominate feedback: many customers report long delays, partial or missing deliveries; a minority describe straightforward, speedy orders.
Product reports are split: some customers praise fit and quality, while others report sizing errors, wrong items or unclear measurement guidance.
Frequent complaints about unresponsive email support, lack of phone contact and missing tracking updates; a few reviews note timely replies.
Recent overall impressions trend negative: many reviewers cite delivery failures and refund difficulties, though a small group report many positive past orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (34) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Returned item but no refund and no communication; bank dispute raised.
“After receiving my return they wouldn’t refund me”
Part orders, delays and slow refund processing with poor communication.
“Gives the impression of an outfit run from someone’s shed (or stable).”
Rug out of stock and promised refund not received after many days.
“14 days later still no sign of a refund”
Part of order arrived; missing items unpaid and PayPal dispute filed.
“I didn't receive a refund for the missing items.”
No updates for over three weeks; PayPal dispute led to refund.
“Waited over 3 weeks with no updates.”
Month-long chase with no contact number and many unfulfilled orders.
“Awful company! AVOID! I’ve been chasing my order for over a month now.”
No tracking unless using intrusive app, inconsistent delivery times, poor service.
“you have to download a rubbish tracking app that shares your details to other sites”
Emails unanswered within the promised 48 hours despite frequent chasing.
“4 days with me emailing 3 times a day isn’t 48hours.”
Emails took four days to get reply only after solicitor threat; avoid company.
“Avoid this company, they lie about stock!”
Quick delivery, accurate items and excellent customer communication from Carson.
“I also found the customer services person, Carson fabulous at communication”
Rug arrived missing neck cover and refund was not provided.
“When it arrived it had no neck”
Partial deliveries, slow response and difficult returns resulted in dissatisfaction.
“Order arrived in parts”
Almost four weeks waiting with stock problems and poor communication.
“If I had not emailed you would not have contacted me.”
Accuses Baaj Capital of scamming customers and mismanaging acquired companies.
“They scam people out of money in every business they own.”
No delivery and company not responding to emails or phone calls.
“No delivery and I can’t get hold of them.”
Did not receive product or refund; customer service was poor.
“No product and no refund.”
Two weeks waiting for a rug with atrocious communication.
“communication is atrocious.”
Over two weeks waiting with no tracking and no email replies.
“This website is a scam take your money and never received my item”
Over a month waiting and no responses to emails about non-delivery.
“This website is a scam take your money and never received my item”
One of two items delivered after four weeks; refund processed after chasing.
“only delivered 1 of 2 items after more than 4 weeks”
Order placed last month took an awfully long time to arrive.
“I placed my order last month, and they've taken an awfully long time to arrive.”
Regular customer satisfied with choices, prices and speedy delivery.
“always been happy at the choices and prices, as well as the speedy delivery”
Partial delivery received; missing items not refunded despite many emails.
“Numerous emails but still no refund.”
Body protectors listed as non-returnable; sizing inaccurate and return rights unclear.
“body protectors are under the same category as underwear and are non returnable”
Four tops ordered, only one refund received; two items missing and charged.
“I placed an order for four tops returned two only received a refund for one”
Long delays, inconsistent explanations and missing refund after cancellation.
“Order cancelled but they conveniently forgot to refund.”
Company taking payments without delivering; cancellation later refunded.
“They are taking payments for goods but not delivering.”
Ordered last month with no updates despite chasing; won't recommend.
“Still no updates and it will be a month waiting”
Payment taken but show top not received; no email responses.
“I have still not had this item.”
Dispatch took three weeks for one item; company rated terrible.
“3 weeks from placing my order (of one item!) to dispatch it.”
Four weeks waiting, no replies and payment taken without delivery.
“Taken my money and now not giving me the item so actually stealing.”
Delivery times underestimated; parts of order undelivered and slow responses.
“Do not believe their delivery times!”
Four weeks waiting with no responses and money taken; no phone contact.
“DO NOT BUY FROM THIS COMPANY”
Wrong size sent; forced to return at own cost and no refund confirmation.
“They picked and delivered me the wrong size product”
I recently purchased some equestrian clothing from Equus, and I must say, the experience was exceptional. The range of products they offer is impressive, and there's something for everyone regardless of style or budget.
The best part was the customer service - it truly sets them apart from other online stores. I had a few questions about sizing and fit before making my purchase, and their team was quick to respond with helpful advice. Additionally, their website was easy to navigate which made finding what I needed so much simpler.
When my order arrived in a timely manner (with free UK delivery I might add), the items were exactly as described on the website. The quality is top-notch, and everything fits perfectly!
Overall, purchasing from Equus is an excellent experience that deserves recognition. Between their extensive product range, fantastic customer service and speedy shipping options - you can't go wrong! Highly recommended!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Equus is an e‑commerce retailer focusing on equestrian apparel and horse equipment. The online store typically lists riding clothing, protective gear and stableware for UK customers. People researching Equus usually want clear information on product range, delivery times, returns policy and customer service. This summary synthesises customer reviews to highlight recent patterns in these areas.