Reviewers most often praise the English Heritage Shop for fast delivery, careful packaging and good product quality, citing replicas, guidebooks and food items specifically. The website and ordering process are generally described as straightforward, and staff handled refunds or delivery-date changes promptly in several accounts. Recurring negatives concern membership number acceptance and occasional difficulty contacting support by phone. If membership benefits are important, customers should check acceptance during checkout or confirm support options before purchase.
Examples from available reviews (Jun 2022 – Feb 2026).
Products excellent but membership wasn't accepted and customer service was unresponsive.
“my membership number wasn't accepted when making payment even though it is in date.”
Replica was good quality, well packed and delivered promptly.
“He is really lovely great quality without being too expensive.”
Fast delivery and items arrived in the condition advertised, in good order.
“The delivery was fast and the items arrived in the condition they were advertised on the website”
Website was easy to use; item unavailable but refund issued promptly.
“promptly issued a refund ,”
Delivery and fulfilment are frequently praised: fast dispatch, secure packaging and helpful phone orders; a few support issues noted.
Many customers call products reasonably priced or good value, but some complaints focus on delivery charges or stock-related delays.
Website and ordering are often described as easy and efficient; a minority report problems with membership numbers and stock availability.
Product quality is regularly commended: well-made replicas, accurate descriptions, and food items that arrive in good condition.
Customers report clear updates for refunds and delivery changes, but several reviews describe difficulties reaching staff by phone.
Most reviewers report a positive overall experience, highlighting speed, packaging and product quality; a few note unresolved membership issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Delivery charge was too high and the parcel was left at the wrong address.
“the delivery cost is to high and the delivery was left at the wrong address”
Gifts received promptly with tracking; reviewer pleased and recommends the company.
“I received my gifts promptly and I received tracking information too.”
Jigsaws arrived timely with delivery information though discounts initially weren't applied.
“Was a slight challenge in ordering as not all discounts/ free postage added to order, but it did work out in the end”
Guidebook dispatched immediately and received the following day, well packaged.
“EH despatched the book immediately after ordering and I received it the following day, carefully packaged.”
Ordering was simple and delivery was quick.
“Simple order process. Quick delivery.”
Ordering was easy and delivery was very quick.
“easy to order and very quick delivery”
Order was acknowledged and despatched quickly with delivery notifications.
“Was notified about delivery at all stages and was received safely”
Ordering was simple, delivery quick, and the product was excellent.
“delivery was quick and the product was super 👌”
Product was good quality and dispatched promptly.
“Good quality, prompt dispatch”
Product was very good according to the reviewer.
“Very good product”
Location was excellent with supportive staff and easy parking available.
“great support from staff for those with reduced mobility”
Ordering was straightforward and the smart hoodie arrived promptly.
“the very smart hoodie arrived very promptly.”
Children's gifts were good value, educational, and delivered promptly.
“Prompt delivery of childrens' Christmas gifts that were good value and educational”
Purchase has not been received by the reviewer.
“I haven’t received my purchase.”
Parcel despatched quickly and arrived within the stated working days.
“Quick despatch and received the parcel within the amount of working days given”
Items were high quality, well packaged, and delivered quickly before Christmas.
“the replica helmet is true to the original, came well protected in the packaging”
Website ordering was easy and items arrived quickly; reviewer would use again.
“Easy to order on the website, arrived quickly would use again very happy”
Items were sent quickly, making the transaction hassle-free for the reviewer.
“making this a hassle free transaction - Well done English Heritage !”
An ordering error was swiftly resolved by email and the gift sent correctly.
“after I sent an email to your helpline this was swiftly resolved.”
Ordered items arrived in a timely manner and were well packaged.
“The items that I ordered arrived in a timely manner and were well packaged.”
Items arrived on time and well packed, but delivery cost was high.
“Downside was the delivery cost.”
Order contained alcohol; delivery date was easily changed and fulfilled.
“This was very easily done and subsequently delivered exactly as requested.”
Ordering was easy and delivery was fast and efficient.
“Easy to order and fast, efficient delivery.”
The produce was excellent and the customer was very happy.
“Excellent produce.”
Replica was good quality, well packed and delivered promptly.
“He is really lovely great quality without being too expensive.”
Website was easy to use; item unavailable but refund issued promptly.
“promptly issued a refund ,”
Site offered a good choice of excellent products and was easy to use.
“Good choice of excellent products and easy site to use.”
Fast delivery and items arrived in the condition advertised, in good order.
“The delivery was fast and the items arrived in the condition they were advertised on the website”
Membership number not recognised online despite contacting customer service previously.
“My membership number was not recognised in the online shop.”
Service was efficient and the blood orange marmalade highly praised.
“their blood orange marmalade is just the very best you can buy”
Reviewer found and replaced lost guidebooks through the online shop.
“I found guidebooks that I have somehow lost over the years.”
Reviewer notes the company's name is self-explanatory.
“The clue is in the title”
Phone order handled politely; item delivered in about seven days, well packaged.
“Excellent service and staff that took our call very helpful and polite.”
Wanted to reorder raspberry curd but had to wait for restock.
“I had to wait a while for it to come back in stock !”
Communication was excellent and jars were well packaged with speedy delivery.
“Excellent communication, my jars of curd were well packaged and speedy dispatch and delivery”
Products excellent but membership wasn't accepted and customer service was unresponsive.
“my membership number wasn't accepted when making payment even though it is in date.”
The delivery was quick for the order.
“quick delivery.”
Ordered a specific gift which was available and delivered perfectly.
“They had it, I ordered it, they sent it. Perfect!”
Reviewer described the experience as efficient.
“Efficient.”
Website easy to use, products good quality and delivery was very prompt.
“Website easy to use and good quality products, very prompt delivery”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
English Heritage Shop is the retail arm of English Heritage, offering heritage-related merchandise both online and at site shops. Typical stock includes books, gifts, clothing, replicas and food items tied to historic sites. The shop supports visitors and online customers with product pages, checkout and delivery options connected to English Heritage’s wider site network.