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We Collect & Analyse Reviews

Ella James
Experiences & Reviews

Ella James is an online homeware and furniture retailer selling decorative accessories, furniture and children's items through a web store. Consumers commonly consult independent reviews to assess product quality, delivery performance and returns procedures before purchasing.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 38%
Latest Review 13d
Overall Rating
2.7

Our Analysis

🎯

Service quality

Reports split sharply: some customers praise quick dispatch and helpful agents, while many others describe failed refunds, return problems and delivery failures.

Share
20%
Weak
💰

Value for money

Several reviewers cite unexpected return costs, limited refunds or items sold cheaper elsewhere; a minority mention discounts or satisfactory value.

Share
7%
Weak
⚡

User experience

Ordering and delivery vary: a number of customers report speedy, straightforward purchases, but many report delayed deliveries, missing updates and unresolved order queries.

Share
21%
Weak
🔧

Product quality

Product reports are mixed: some buyers describe well‑made, stylish items delivered as described, while others received damaged, mis‑sized or poor‑quality goods.

Share
14%
Mixed
📞

Communication

Customers describe inconsistent communication: prompt chat or direct replies in some cases, but many report unanswered emails, lack of phone support and evasive responses.

Share
18%
Weak
⭐

Overall experience

Overall impressions are polarised: satisfied customers praise products and service; a substantial number report unresolved refunds, returns and delivery issues that harm trust.

Share
21%
Weak

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

K
Kourosh Taher
trustpilot.com Sep 30, 2025

DONT TRUST THE NEGATIVE REVIEWS!! - We have had a great experience!

I came to trust pilot to leave an amazing review of the beautiful Acacia Brooklyn Coffee table! Saw all these terrible reviews and couldn’t help but s...

n
norma morehead
trustpilot.com Sep 30, 2025

I returned 2items and cannot get a…

I returned 2items and cannot get a refund. There is no phone number so therefore unable to speak to anyone. They tell you to contact them via email, I...

M
Mj
trustpilot.com Sep 30, 2025

Fast delivery

Fantastic service from Ella James. The Nobodinoz bean...

e
eileenjtell
trustpilot.com Sep 30, 2025

Clearly a scam..Frustrating and impossible to deal with

Clearly a scam...poor quality and sizing and then they make it impossible to get a refund or make a return. Each email response from "Support" offers...

A
Anna Haynes
trustpilot.com Sep 30, 2025

I had a great and quick response from…

I had a great and quick response from Ella James. My order was dealt with quickly and shipped quicker than I expec...

c
customer
trustpilot.com Sep 30, 2025

Over the moon with my purchase from…

Over the moon with my purchase from Ella James, really great custom...

A
Aubrey Lynch
trustpilot.com Sep 30, 2025

I would give this 0 stars if I could

I would give this 0 stars if I could. The products are cheap, the customer service terrible, and...

B
Betsy Zumberge
trustpilot.com Sep 30, 2025

I would not ever purchase from them

I would not ever purchase from them. Ordered a large jacket, it came so small no one...

L
Lesley Dever
trustpilot.com Sep 30, 2025

Returns from uk very expensive.

Be aware that if you don't like a purchase and wish to return it that it has to be shipped back outside of UK (probably China) and will cost £15-20. T...

d
debbie
trustpilot.com Sep 30, 2025

Please be aware anyone purchasing from…

Please be aware anyone purchasing from this company, I purchased a parasol on the 20th June it arrived around a week later when it was opened I notice...

J
JJ
trustpilot.com Sep 30, 2025

Huge dissatisfaction with UK delivery service

Huge dissatisfaction with the recent UK delivery service for the baby bed I ordered - yes, a bed that costs £1000. Unfortunately, the delivery experie...

c
customer
trustpilot.com Sep 30, 2025

Ordered a baby bed & mattress the…

Ordered a baby bed & mattress the timing of delivery was impeccable and service was outstanding. Spoke directly with Ashley Todd who was understanding...

S
Stine
trustpilot.com Sep 30, 2025

Ordered a bed, excellent customer serivce

I ordered a baby bed and regretted my decision the day after. I read the reviews here and panicked because I thought I would never get my money back....

A
Alice Thomson
trustpilot.com Sep 30, 2025

Pre ordered a product on the 9th Jan…

Pre ordered a product on the 9th Jan with an estimated shipping of mid January. I've emailed on 30th Jan and 7th Feb to ask for updates and had nothin...

N
Nicki
trustpilot.com Sep 30, 2025

terrible customer service

Shame I hadn’t seen the reviews previously . Ella James sent my egg chair to my billing address rather than shipping address. Tried to con...

Z
Zoe
trustpilot.com Sep 30, 2025

Dont even bother if your outside of the…

Dont even bother if your outside of the UK to look at this company. Website took order even though I checked and it stated shipping to Europe USA etc...

J
Julie Baker
trustpilot.com Sep 30, 2025

Excellent service and product,was a…

Excellent service and product,was a little unsure about using this company after reading the reviews , but I had nothing to worry about, I was in cons...

K
Karl Jordan
trustpilot.com Sep 30, 2025

Very Poor Customer Service

Recently placed a multi item order (Xmas Gifts). On arrival I found 1 of the items was badly damaged, not unusual, often happens. The unusual bit was...

E
E.M.
trustpilot.com Sep 30, 2025

Unprofessional customer service, DELIVERY 2 MONTHS LATE!

Product advertised as September delivery. Despite chasing and contacting an unprofessional customer service through Whatsapp, product was deliver...

A
Amber-Rose Soan
trustpilot.com Sep 30, 2025

Faulty products and appealing customer service

I highly disagree with any comments on here saying their products are quality and that their customer service is great as I have received the complete...

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Conclusion

Reviews of Ella James show a mixed consumer picture. Multiple reviewers praise prompt dispatch, responsive agents and attractive, well‑made items. However, a significant portion report problems with returns and refunds, unexpected return costs and delays or failures in delivery. If you consider buying, check the returns and shipping terms carefully and keep records of all communications; consider contacting support by chat or the available channels before ordering large or high‑value items.