Customer feedback indicates Eleonora Bonucci frequently delivers items that match descriptions, with several buyers noting authentic products, careful packing and fast international shipping. Price-related comments point to competitive or sale pricing and helpful handling of import costs for some purchasers. Communication and named contacts are positively mentioned in multiple reviews, though a small number of buyers reported slow status updates, incorrect items and unsatisfactory return handling. Prospective buyers should weigh generally positive delivery and product accuracy against occasional reports of service failures; consider checking return and dispute procedures before purchasing.
Examples from available reviews (Sep 2025 – Feb 2026).
They sent the wrong item and refused the return, causing disappointment.
“THE WRONG ITEM”
Authentic item arrived within a week and was well packaged.
“Authentic item, with all correct labels and garment bag”
Excellent communication and smooth, quick delivery from Italy to the UK.
“Customer service and communication throughout was exceptional.”
Product matched description and shipping was very fast.
“Shoes were exactly as described.”
Most reviewers praise customer service and order handling; a small number reported significant delays or refused returns.
Multiple buyers mention competitive pricing, sale prices or discounts and relief over handled import costs.
Many customers report quick international shipping and smooth transactions; a minority experienced long processing delays.
Reviewers commonly say items arrive as described, authentic and well packed; isolated reports describe wrong or incorrect items.
Several reviewers note clear updates and named contact persons; one complaint cites slow status updates and refusal of return.
Overall reviewers recommend the seller, citing accurate listings and fast delivery; a few experienced poor service or returns handling.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (30) · Quotes shortened · As of: February 2026
Missing insoles were promptly investigated and replaced by the company.
“They immediately shipped the correct insoles”
Shipping to the USA was fast and accurate.
“Fast and accurate shipping to the USA.”
Quick delivery and hassle-free returns with prompt DHL pickup.
“Wonderful customer service throughout!”
Very happy with vest and overall smooth purchase experience.
“very happy with my vest from parajumpers”
Shipping was very quick and prices were great.
“Very quick shipping and great prices”
Website showed USD pricing including taxes and duties and delivery was fast.
“included both taxes and duties”
Easy-to-navigate website, fast international delivery and well-packaged items.
“The website is easy to navigate”
Quick and efficient delivery from Italy and good product quality.
“Quick and efficient delivery”
Shipping was super quick and the store appears legitimate.
“Super quick shipping. Legit store.”
Customer is satisfied but suggests automated customer notifications.
“I'm satisfied.”
Product matched description and shipping was very fast.
“Shoes were exactly as described.”
Great price and quick delivery with no UK taxes or duties.
“no tax duties to uk”
Fantastic service, great price and very quick UK delivery.
“Fantastic service and great price.”
Item arrived quickly in the US and was perfect.
“Arrived fast to the US”
Smooth international purchase and very happy with necklace.
“This was a very smooth experience!”
Customer was unhappy with the service received.
“Not happy with service”
They sent the wrong item and refused the return, causing disappointment.
“THE WRONG ITEM”
Highly recommended seller with a very smooth transaction.
“very smooth transaction.”
Authentic item arrived within a week and was well packaged.
“Authentic item, with all correct labels and garment bag”
Reviewer states they speak German.
“I speak german!”
Everything about the order was perfect.
“Everything perfect!”
Excellent communication and smooth, quick delivery from Italy to the UK.
“Customer service and communication throughout was exceptional.”
Fast delivery and excellent communication from the seller.
“fast delivery, excellent communication”
Shipping was quick and satisfactory.
“Quick shipping :)”
Bought a beautiful dress at the best available price.
“you had the BEST price.”
Fast shipping and product matched the description; recommended.
“product as described”
Service was brilliant and the product was high quality.
“Brilliant service and quality product”
Customer experienced great service and expressed thanks.
“Great service!”
Some items were unavailable but they offered discounted alternatives quickly.
“proposta di alternativa con sconto”
Fantastic price and quick UK delivery with regular updates.
“Fantastic price and quick delivery to the UK”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Eleonora Bonucci is an online fashion retailer specialising in clothing, shoes and accessories. The seller operates an e-commerce shop that ships internationally and is commonly searched by consumers comparing designer-item prices, delivery and customer service.