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We Collect & Analyse Reviews

Eleonora Bonucci
Experiences & Reviews

Eleonora Bonucci is an online fashion retailer specialising in clothing, shoes and accessories. The seller operates an e-commerce shop that ships internationally and is commonly searched by consumers comparing designer-item prices, delivery and customer service.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 90%
Latest Review 19d
Overall Rating
4.6

Our Analysis

🎯

Service quality

Most reviewers praise customer service and order handling; a small number reported significant delays or refused returns.

Share
15%
Strong
💰

Value for money

Multiple buyers mention competitive pricing, sale prices or discounts and relief over handled import costs.

Share
10%
Strong

User experience

Many customers report quick international shipping and smooth transactions; a minority experienced long processing delays.

Share
23%
Strong
🔧

Product quality

Reviewers commonly say items arrive as described, authentic and well packed; isolated reports describe wrong or incorrect items.

Share
13%
Strong
📞

Communication

Several reviewers note clear updates and named contact persons; one complaint cites slow status updates and refusal of return.

Share
7%
Mixed

Overall experience

Overall reviewers recommend the seller, citing accurate listings and fast delivery; a few experienced poor service or returns handling.

Share
32%
Strong

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

C
Cheryl customer
trustpilot.com Sep 30, 2025

Great customer service and product.

Shoes were exactly as described. Great customer serv...

G
G.C.
trustpilot.com Sep 30, 2025

Purchased pair hogan sneakers great…

Purchased pair hogan sneakers great price delivery was so quick no...

T
Tara Smith
trustpilot.com Sep 30, 2025

Fantastic service and great price

Fantastic service and great price. Would definitely u...

c
cliente
trustpilot.com Sep 30, 2025

Arrived fast to the US and the item was…

Arrived fast to the US and th...

A
Amber
trustpilot.com Sep 30, 2025

This was a very smooth experience

This was a very smooth experience! I wasn’t sure what to expect with the changes to purchasing int...

c
cliente
trustpilot.com Sep 30, 2025

Not happy with service

...

c
customer
trustpilot.com Sep 30, 2025

Would give 0 if I could

I purchased through Farfetch. They sent me THE WRONG ITEM; they took over a month to update my status after receiving my item AND they REFUSED my retu...

B
Beata
trustpilot.com Sep 30, 2025

I can highly recommend this seller

I can highly recommend this se...

F
Francesca
trustpilot.com Sep 30, 2025

Wonderful!

A little apprehensive about my first purchase but braved it because of the good reviews. Order arrived within the week and I'm very happy. Authentic i...

A
Andrea Frank
trustpilot.com Sep 30, 2025

I speak german!

...

A
Axel
trustpilot.com Sep 30, 2025

Everything perfect!

...

S
Steven
trustpilot.com Sep 30, 2025

Belstaff Streamline

Great experience from purchasing to receiving. Customer service and communication throughout was exception...

N
Natalja L
trustpilot.com Sep 30, 2025

fast delivery

fast delivery, exce...

c
cliente
trustpilot.com Sep 30, 2025

Quick shipping :)

...

L
LB
trustpilot.com Sep 30, 2025

I got a beautiful dress

I got a beautiful dress. And I checked aro...

A
Alessandro
trustpilot.com Sep 30, 2025

nice experience

fast shipping, product as...

P
PHC
trustpilot.com Sep 30, 2025

Brilliant service and quality product

Brilliant service...

T
Tomi Oladipo
trustpilot.com Sep 30, 2025

Great service

Great service! Th...

A
Anna
trustpilot.com Sep 30, 2025

EFFICIENZA

Merce non tutta disponibile come da ordine, proposta di alter...

I
Irfan
trustpilot.com Sep 30, 2025

Fantastic price and quick delivery to…

Fantastic price and quick delivery to the UK w...

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Conclusion

Customer feedback indicates Eleonora Bonucci frequently delivers items that match descriptions, with several buyers noting authentic products, careful packing and fast international shipping. Price-related comments point to competitive or sale pricing and helpful handling of import costs for some purchasers. Communication and named contacts are positively mentioned in multiple reviews, though a small number of buyers reported slow status updates, incorrect items and unsatisfactory return handling. Prospective buyers should weigh generally positive delivery and product accuracy against occasional reports of service failures; consider checking return and dispute procedures before purchasing.