Many customers describe refunds that arrived late or not at all, along with weak replies to enquiries. Several buyers say items were shown as in stock but their orders were later cancelled. A smaller group praise the product quality and say deliveries were fast and arrived undamaged. Some customers also report returns that were expensive or left unresolved.
Examples from available reviews (Nov 2021 – Mar 2026).
Payment taken but item was out of stock and refund delayed.
“they take money from customers, but actually have no stock”
Ordering was easy and the product quality and instructions were good.
“The product is very good quality”
Unit arrived badly damaged and no replacement or refund provided.
“Unit was badly damaged and we have had no replacement or refund yet.”
Fast processing and good customer service; product arrived undamaged and beautiful.
“We received our order today and it is beautiful, with no scratches or dents.”
Reviews describe returns that moved slowly or cost more than expected, including refund deductions and collections that did not happen. One review says a staff member, Adam, helped speed up a refund. A minority of customers report quick handling and items arriving undamaged.
Several customers say the company took payment for items that were not in stock, then delayed or withheld refunds. Other buyers feel the products were good value when they arrived in excellent condition. A few reviews mention refund deductions or extra return charges that lowered the overall value.
Customers often mention no delivery notifications, messages that went unanswered, and a support line they could not reach. One review says the product was advertised as preassembled, but what arrived did not match that. A small number of buyers describe ordering as easy and the assembly instructions as clear.
Several reviews praise the materials, finish, and clear instructions. A few isolated but serious accounts describe items arriving badly damaged, with no replacement or refund provided. Positive quality feedback often comes alongside reports of on-time delivery and goods arriving intact.
Communication issues lead the feedback, with many reports of no replies, repeated refund promises, and waits lasting weeks. Some reviewers say they had to chase refunds before getting one. Few reviews mention quick or clear updates from the company.
Reviews split sharply between customers who received high-quality, undamaged items and those who faced unresolved refunds and no response. This contrast shows up across multiple reviews and shapes views of both the purchase process and after-sales support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Item out of stock but staff member Adam expedited the refund satisfactorily.
“On December 12, I received the refund.”
Refund promised repeatedly but still not issued months later.
“Refund not issued”
After chasing, refund was still not forthcoming and service was poor.
“Poor customer service.”
Item unavailable and multiple false refund confirmations; still no refund after seven weeks.
“Fast forward 7 weeks - still no money.”
Payment taken but item was out of stock and refund delayed.
“they take money from customers, but actually have no stock”
Ordered furniture but delivery failed and refund never arrived.
“I've not received refund”
Product unavailable and refund overdue with no responses.
“The money has not arrived after 8 working days”
Return process costly and slow with deducted refund and no collection.
“have to pay £22 to have it returned UNOPENED”
Order never sent and money still not refunded after months.
“they never sent it and kept my money”
Item shown as in stock but company did not respond about dispatch.
“Ive had NO replies!!!”
Item out of stock and no communication after requesting refund.
“no communication from the company”
No correspondence about delivery or acknowledgement for over a month.
“Poor communication from company”
Items out of stock but refund was eventually provided after chasing.
“Sadly my items were out of stock”
No response nine days after ordering despite calls and emails.
“Heard absolutely nothing from the company 9 days after placing order”
No responses to emails or phone calls, company unreachable.
“nobody responds to emails or answers pnone EVER!”
Ordering was easy and the product quality and instructions were good.
“The product is very good quality”
Order was out of stock and refund took two weeks.
“It took you 2days to tell me my order was out of stock and 2weeks to refund .”
No notification received about delivery day or time.
“Didn't receive any message about delivery day and time.”
Unit arrived badly damaged and no replacement or refund provided.
“Unit was badly damaged and we have had no replacement or refund yet.”
Furniture was not preassembled as advertised and delivery communication failed.
“The furniture was advertised as pre assembled. It was not.”
Supplier said item unavailable and refund still awaited.
“Am still awaiting refund!”
Company initially failed to respond but refund eventually processed.
“DO NOT BUY FROM THIS COMPANY - SO MANY RED FLAGS!!”
Out of stock and refund still not processed after four weeks.
“4 weeks later still no refund”
Product discontinued after purchase and refund still not received after twenty days.
“20 days later and I still haven’t been refunded.......”
WONDERFUL EXPERIENCE!!
I found the Elegant Furniture website while looking for dining sets for my parents. I was impressed by the prices and the customer service, I ordered the whole dining set at $150. The order processing was fast. It took about 3 days to arrive at my parents' place in the upcountry.
I want to thank you from the bottom of my heart for your wonderful service. We received our order today and it is beautiful, with no scratches or dents. I just wanted to thank you for helping me make this a wonderful experience.
Totally recommend it for anyone looking for elegant furniture.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Elegant Furniture is a UK online furniture retailer selling home furnishings for living rooms, bedrooms and dining areas. Its product pages list details such as dimensions, materials and assembly instructions. Customers order through the e-commerce site and choose from UK delivery options. The website provides product photos and purchase details, and it sets out delivery and returns information for customers.