Reviews provided here show a pattern of customer concerns focused on stock availability, refund timeliness and poor communication. Multiple reviewers report orders cancelled after payment, long waits for refunds or no replies to calls and emails. A small number of customers report positive experiences: timely delivery and good product condition. If you consider purchasing, document order confirmations, choose payment methods with buyer protection, and be prepared to follow up persistently on refunds or delivery updates.
Examples from available reviews (Nov 2021 – Feb 2026).
Fast processing and good customer service; product arrived undamaged and beautiful.
“We received our order today and it is beautiful, with no scratches or dents.”
Ordered furniture but delivery failed and refund never arrived.
“I've not received refund”
Return process costly and slow with deducted refund and no collection.
“have to pay £22 to have it returned UNOPENED”
Items out of stock but refund was eventually provided after chasing.
“Sadly my items were out of stock”
Most reviews describe order failures, delayed or missing refunds and problematic returns; a small number report successful, fast deliveries or refunds.
Multiple reviewers report being charged for items not supplied and delays in refunds; some mention refund deductions or concerns about product value.
Ordering and browsing are sometimes straightforward, but many customers report poor post‑purchase experiences: missed updates, late refunds, and delivery issues.
A few customers praise product condition and clear instructions, while several report damaged items, missing preassembly claims or poor build quality.
Frequent reports of unanswered emails and calls and little proactive communication about stock or delivery; a minority received timely replies.
Most reviewers report negative end‑to‑end experiences driven by stock, refunds and communication problems; a minority describe smooth purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Item out of stock but staff member Adam expedited the refund satisfactorily.
“On December 12, I received the refund.”
Refund promised repeatedly but still not issued months later.
“Refund not issued”
After chasing, refund was still not forthcoming and service was poor.
“Poor customer service.”
Item unavailable and multiple false refund confirmations; still no refund after seven weeks.
“Fast forward 7 weeks - still no money.”
Payment taken but item was out of stock and refund delayed.
“they take money from customers, but actually have no stock”
Ordered furniture but delivery failed and refund never arrived.
“I've not received refund”
Product unavailable and refund overdue with no responses.
“The money has not arrived after 8 working days”
Return process costly and slow with deducted refund and no collection.
“have to pay £22 to have it returned UNOPENED”
Order never sent and money still not refunded after months.
“they never sent it and kept my money”
Item shown as in stock but company did not respond about dispatch.
“Ive had NO replies!!!”
Item out of stock and no communication after requesting refund.
“no communication from the company”
No correspondence about delivery or acknowledgement for over a month.
“Poor communication from company”
Items out of stock but refund was eventually provided after chasing.
“Sadly my items were out of stock”
No response nine days after ordering despite calls and emails.
“Heard absolutely nothing from the company 9 days after placing order”
No responses to emails or phone calls, company unreachable.
“nobody responds to emails or answers pnone EVER!”
Ordering was easy and the product quality and instructions were good.
“The product is very good quality”
Order was out of stock and refund took two weeks.
“It took you 2days to tell me my order was out of stock and 2weeks to refund .”
No notification received about delivery day or time.
“Didn't receive any message about delivery day and time.”
Unit arrived badly damaged and no replacement or refund provided.
“Unit was badly damaged and we have had no replacement or refund yet.”
Furniture was not preassembled as advertised and delivery communication failed.
“The furniture was advertised as pre assembled. It was not.”
Supplier said item unavailable and refund still awaited.
“Am still awaiting refund!”
Company initially failed to respond but refund eventually processed.
“DO NOT BUY FROM THIS COMPANY - SO MANY RED FLAGS!!”
Out of stock and refund still not processed after four weeks.
“4 weeks later still no refund”
Product discontinued after purchase and refund still not received after twenty days.
“20 days later and I still haven’t been refunded.......”
WONDERFUL EXPERIENCE!!
I found the Elegant Furniture website while looking for dining sets for my parents. I was impressed by the prices and the customer service, I ordered the whole dining set at $150. The order processing was fast. It took about 3 days to arrive at my parents' place in the upcountry.
I want to thank you from the bottom of my heart for your wonderful service. We received our order today and it is beautiful, with no scratches or dents. I just wanted to thank you for helping me make this a wonderful experience.
Totally recommend it for anyone looking for elegant furniture.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Elegant Furniture is a furniture retailer whose name indicates a focus on home furnishings. Consumers researching the brand typically look for information on product condition, delivery and returns, customer service responsiveness, and payment protections when buying furniture online.