Reviews Analysed
21
We Collect & Analyse Reviews
Elegant Furniture
Experiences & Reviews
Elegant Furniture is a furniture retailer whose name indicates a focus on home furnishings. Consumers researching the brand typically look for information on product condition, delivery and returns, customer service responsiveness, and payment protections when buying furniture online.
Overview & Key Metrics
Positive Sentiment
19%
Latest Review
12d
Overall Rating
1.6
Our Analysis
🎯
Service quality
Most reviews describe order failures, delayed or missing refunds and problematic returns; a small number report successful, fast deliveries or refunds.
Share
Weak
20%
💰
Value for money
Multiple reviewers report being charged for items not supplied and delays in refunds; some mention refund deductions or concerns about product value.
Share
Weak
15%
⚡
User experience
Ordering and browsing are sometimes straightforward, but many customers report poor post‑purchase experiences: missed updates, late refunds, and delivery issues.
Share
Weak
21%
🔧
Product quality
A few customers praise product condition and clear instructions, while several report damaged items, missing preassembly claims or poor build quality.
Share
Weak
4%
📞
Communication
Frequent reports of unanswered emails and calls and little proactive communication about stock or delivery; a minority received timely replies.
Share
Weak
20%
⭐
Overall experience
Most reviewers report negative end‑to‑end experiences driven by stock, refunds and communication problems; a minority describe smooth purchases.
Share
Weak
21%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Dinning Set
"WONDERFUL EXPERIENCE!!
I found the Elegant Furniture website while looking for dining sets for my parents. I was impressed by the prices and the customer service, I ordered the whole dining set at $150. The order processing was fast. It took about 3 days to arrive at my parents' place in the upcountry.
I want to thank you from the bottom of my heart for your wonderful service. We received our order today and it is beautiful, with no scratches or dents. I just wanted to thank you for helping me make this a wonderful experience.
Totally recommend it for anyone looking for elegant furniture.
"
Martinez
Collected.reviews
Nov 22, 2021
Featured for: positive order and delivery example
DO NOT BUY FROM THIS COMPANY
"Ordered a table and chairs in April, item not in stock, i told them i could wait til it was in stock (they said 6-8 weeks). Waited and waited til July..."
MRS MICHELLE SCOTT
Trustpilot
Sep 30, 2025
Featured for: unrefunded order and no response
Absolutely a horrendous company to deal…
"Absolutely a horrendous company to deal with. Returns are just unacceptable. Waiting a month to return something THEN have to pay £22 to have it retur..."
Linda Rice
Trustpilot
Sep 30, 2025
Featured for: damaged item and refund deduction
Sadly my items were out of stock
"Sadly my items were out of stock, snd whilst I did have..."
Jackie
Trustpilot
Sep 30, 2025
Featured for: out‑of‑stock then refund received
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
JP
trustpilot.com
Sep 30, 2025
Wish I had read reviews before purchasing
I wish I had read the reviews of this website before ordering, it seems like they take money from customers, but actually have no stock and simply wan...
M
MRS MICHELLE SCOTT
trustpilot.com
Sep 30, 2025
DO NOT BUY FROM THIS COMPANY
Ordered a table and chairs in April, item not in stock, i told them i could wait til it was in stock (they said 6-8 weeks). Waited and waited til July...
F
Frank & Ann
trustpilot.com
Sep 30, 2025
Ordered a product for £69.95.
Ordered a product for £69.95. After a few days I was informed by email that the product was not available and I would receive...
L
Linda Rice
trustpilot.com
Sep 30, 2025
Absolutely a horrendous company to deal…
Absolutely a horrendous company to deal with. Returns are just unacceptable. Waiting a month to return something THEN have to pay £22 to have it retur...
Z
Zubair Khan
trustpilot.com
Sep 30, 2025
Ordered item on here 3 months ago they…
Ordered item on here 3 months ago they never sent it and kept my m...
S
Sharon
trustpilot.com
Sep 30, 2025
AVOID! AVOID! AVOID!
Ordered & paid for an item shown as 'In Stock' on their website. 4 Days later no emails from them with any...
E
E HULME
trustpilot.com
Sep 30, 2025
Really do not buy from this company. No comms, no stock
Like many I had email to say my item was out of stock, requested full refund, no communication f...
T
Titch
trustpilot.com
Sep 30, 2025
Poor communication from company
Purchased furniture over a month ago and not had any correspondence re...
J
Jackie
trustpilot.com
Sep 30, 2025
Sadly my items were out of stock
Sadly my items were out of stock, snd whilst I did have...
c
customer
trustpilot.com
Sep 30, 2025
Avoid like the plague
Heard absolutely nothing from the company 9 days...
c
customer
trustpilot.com
Sep 30, 2025
Do not purchase
Do not purchase, nobody responds...
D
DAVID HAMMOND
trustpilot.com
Sep 30, 2025
I found it was quite easy to access the…
I found it was quite easy to access the product and order online. The pro...
j
john m
trustpilot.com
Sep 30, 2025
not a good experience
It took you 2days to tell me my order...
S
Sylwia Stawiarska
trustpilot.com
Sep 30, 2025
Didn't receive any message about…
Didn't receive any message...
J
Jim sorrie
trustpilot.com
Sep 30, 2025
Unit was badly damaged and we have had…
Unit was badly damaged and we have...
S
Steven Brooks
trustpilot.com
Sep 30, 2025
Not preassembled as advertised…
The furniture was advertised as pre assembled. I...
E
Elaine
trustpilot.com
Sep 30, 2025
Ordered item 23/11 in good faith
Ordered item 23/11 in good faith. A few days later received email advised supplier says n...
T
TD
trustpilot.com
Sep 30, 2025
DO NOT BUY!
Update: After few emails, received a response and despite saying refund was processed earlier then receiving notification of refund being processed sa...
A
Ash Mussa
trustpilot.com
Sep 30, 2025
Waiting 4 weeks for refund
Purchased lights from website, unfortunately out of stock. Advised refund will be processed within 3-5 days. 4 weeks later still n...
C
Customer
trustpilot.com
Sep 30, 2025
Discontinued product
After purchasing, I was informed the product had been discontinued. Not sure why it was...
Conclusion
Reviews provided here show a pattern of customer concerns focused on stock availability, refund timeliness and poor communication. Multiple reviewers report orders cancelled after payment, long waits for refunds or no replies to calls and emails. A small number of customers report positive experiences: timely delivery and good product condition. If you consider purchasing, document order confirmations, choose payment methods with buyer protection, and be prepared to follow up persistently on refunds or delivery updates.