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We Collect & Analyse Reviews

El Corte Ingles
Experiences & Reviews

El Corte Inglés is a major Spanish department store group operating nationwide stores and an e-commerce platform. It offers a broad range of categories including clothing, homeware, groceries, electronics and furniture, and provides delivery and returns services within Spain and to other European markets. The retailer is widely known in Spain for large-format stores and an integrated online catalogue; consumers researching reviews often look for information on delivery, returns, product condition and customer service performance.

Overview & Key Metrics

Reviews Analysed 8
Positive Sentiment 50%
Latest Review 19d
Overall Rating
2.6

Our Analysis

🎯

Service quality

Reports mixed: some customers praise professional staff and quick refunds, while others report slow or unhelpful post‑sale support and unresolved service calls.

Share
21%
Mixed
💰

Value for money

Opinions split: a few reviewers note competitive Spanish prices and no duties, while others call prices high given the support received.

Share
6%
Mixed
⚡

User experience

Mixed delivery and ordering experiences — several reviewers cite fast, well packed orders; others report long delays, separate shipments and missing updates.

Share
24%
Mixed
🔧

Product quality

Product quality varies in the reviews: some buyers received well‑packed, satisfactory items; others report defective goods, including a fridge and decorations.

Share
12%
Mixed
📞

Communication

Many complaints reference poor responsiveness: unanswered messages, repeated agent handovers and unkept collection promises; a minority mention proactive calls.

Share
15%
Weak
⭐

Overall experience

Overall impressions are split: several smooth purchases and quick refunds are reported, but an equal number describe unresolved problems and slow refunds.

Share
23%
Mixed

View all 8 public customer reviews – filtered by relevance →

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 8 reviews

All Customer Reviews

Sources: Trustpilot (7) · Collected.reviews (1) · Quotes shortened · As of: September 2025

T
Tine Mathiassen
trustpilot.com Sep 30, 2025

We bought a Fridge for 1 week ago

We bought a Fridge for 1 week ago. It came on a Thursday and did not work- A Fridge to 1500 euros. We called El Corte Ingles 100 times to tell them an...

I
Irene
trustpilot.com Sep 30, 2025

The worst online shopping experience I…

The worst online shopping experience I have ever had. I am waiting for a month now for a simple refund of 7,9€. They have been passing my case from on...

Y
Yvonne Kennedy
trustpilot.com Sep 30, 2025

Fast delivery and great prices for Irish shoppers

Brexit has meant that Irish shoppers need to find an alternative to the usual U.K. stores. I ordered food and fashions from ECI and the items arrived...

M
Mrs Pauline Atherton
trustpilot.com Sep 30, 2025

Trouble free refund

I ordered and paid for a 3 piece suite from the Santa Cruz branch. The delivery date changed and w...

J
José Plá
trustpilot.com Sep 30, 2025

Experiencia buena

Experiencia buena....

M
Marco
trustpilot.com Sep 30, 2025

The website promises delivery in 3-7…

The website promises delivery in 3-7 days anywhere in the EU. Right after doing the payment delivery time went up to 20 days :) T...

K
Kit Philipson
trustpilot.com Sep 30, 2025

This fringe is totally untrue

This fringe is totally untrue. Have purchased 2 defective Christmas decorations. Can not get the money back. Despite the fact that I have sent photos...

S
Smith
Collected.reviews Nov 22, 2021

Girls' Underwear

Wonderful services!



I've been struggling shopping for clothes for my twins lately, sometimes not obtaining the quality I want, but since I started ordering from El Corte Ingles, I'm thrilled with their items and satisfied too. I ordered two-pack girls' underwear" high-cut briefs with star and strip" for my twin girls from El Corte Ingles. The ordering process was fast and easy. What I loved the most was their quick delivery, and their staff members were fast and professional. They even went ahead to call me to confirm the size of the underwear and the preferred color I ordered to avoid any nuisances. I'm glad that my girls loved the underwear.

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Conclusion

Reviews show a clear split in customer experience with El Corte Inglés. Positive accounts highlight fast ordering, careful packing, free European shipping over 75 euros and quick branch refunds. Negative reports include defective products (for example a fridge that did not work), long waits for small refunds (one reported waiting a month for €7.90) and repeated failures in customer‑service responsiveness. Consumers should weigh these mixed experiences and check delivery, return and refund policies carefully before purchase, and retain order and communication records if post‑sale support becomes necessary.