Reviews often point to return and refund problems, with long waits and repeated handoffs. Several customers say items arrived defective or not working. Others mention fast delivery, competitive prices, and quick refunds in some cases. A small number report missing order updates and longer delivery windows.
Examples from available reviews (Nov 2021 – Feb 2026).
Items arrived quickly with good prices and free European shipping.
“paying Spanish prices and no duties is just fab.”
Delivery delayed but refund processed quickly and hassle-free.
“they refunded the amount very quickly with no hassle.”
Waiting a month for a €7.90 refund with repeated case handovers.
“I am waiting for a month now for a simple refund of 7,9€.”
Promised 3-7 day delivery changed to 20 days with no response.
“the status of the order is still "Pending preparation”
Most service feedback focuses on what happens after purchase. Several reviews mention refunds that didn’t get resolved, slow support, and trouble arranging returns. A smaller set describes fast refunds and helpful delivery staff.
Many customers highlight low prices and European shipping with no duties. Positive reviews often pair quick delivery with local pricing. Complaints about poor value are rare here.
Experiences range from straightforward purchases to drawn-out disputes. Some reviewers describe easy ordering and items that were fine. Others report time-consuming handovers and issues that stayed unresolved.
Several reviewers report products arriving defective or not working. Others say the items matched expectations or were satisfactory. Faulty products repeatedly trigger contact with support.
A minority of reviews describe communication gaps. One customer says a stated 3–7 day delivery changed to 20 days with no response. These lapses tie closely to rising frustration.
Feedback splits sharply between very smooth transactions and major service failures. It includes five-star accounts of hassle-free purchases and one-star reports of unresolved refunds or faulty deliveries. The divide shows up most after the purchase, not in the initial value.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (7) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Fridge arrived faulty and customer service delayed help until Monday.
“did not work”
Waiting a month for a €7.90 refund with repeated case handovers.
“I am waiting for a month now for a simple refund of 7,9€.”
Items arrived quickly with good prices and free European shipping.
“paying Spanish prices and no duties is just fab.”
Delivery delayed but refund processed quickly and hassle-free.
“they refunded the amount very quickly with no hassle.”
Good overall experience with no incidents.
“Experiencia buena.”
Promised 3-7 day delivery changed to 20 days with no response.
“the status of the order is still "Pending preparation”
Bought defective decorations and could not obtain a refund or return postage.
“Can not get the money back.”
Wonderful services!
I've been struggling shopping for clothes for my twins lately, sometimes not obtaining the quality I want, but since I started ordering from El Corte Ingles, I'm thrilled with their items and satisfied too. I ordered two-pack girls' underwear" high-cut briefs with star and strip" for my twin girls from El Corte Ingles. The ordering process was fast and easy. What I loved the most was their quick delivery, and their staff members were fast and professional. They even went ahead to call me to confirm the size of the underwear and the preferred color I ordered to avoid any nuisances. I'm glad that my girls loved the underwear.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
El Corte Inglés runs large department stores and an online shop for customers in Spain and nearby markets. It sells clothing, footwear, electronics, homeware, groceries, and beauty products. Online orders can be delivered or collected in store. Logistics and customer service teams support order fulfilment, purchases, returns, and after-sales needs. The site also lists products from third-party sellers alongside El Corte Inglés merchandise.