Reviews repeatedly describe jewellery failing within hours to weeks. Customers also mention slow or no replies when they report faults or ask for refunds. Alongside missing stones and broken clasps, some reviews cite delivery and order-fulfilment problems. No reviews mention consistent durability or fast, helpful customer service.
Examples from available reviews (Sep 2025 – Mar 2026).
Ring lost two stones and gold rubbed off within four weeks.
“within 4 weeks it’s lost 2 stones and the gold has rubbed off.”
Ring broke within two hours; company required in-person return and blocked reviewer.
“Purchased a ring from Covent Garden broke within two hours.”
Earrings fell apart and all contact attempts were ignored or hung up on.
“All messages and emails were ignored.”
£45 necklace broke after four wears and the company did not respond.
“For a £45 necklace, I think the quality is very poor.”
Several reviews describe refused refunds and requests for in-person returns. Some customers say they were blocked or told to visit a store to sort out faults. These hurdles appear across different product types.
Multiple reviewers say the price doesn’t match the durability, pointing to items that failed after a few wears. One reviewer called the stock “cheap” for the cost. Little to no feedback suggests good value for money.
Customers mention late deliveries, tracking that doesn’t move, and items missing on arrival. Some say parcels couldn’t be found and refunds took time. A minority of comments mention partial fulfilment or orders being resolved late.
Reviews repeatedly mention broken clasps, stones falling out, and metal wearing off within days or weeks. Several items failed on first wear or within hours. No review reports long-term durability.
Many reviewers say messages were ignored, emails went unanswered, or calls were cut off. Some mention replies only coming after they escalated complaints. There’s little sign of quick, proactive communication.
Overall, reviews lean heavily negative, focusing on product failures and poor after-sales handling. No consistent positives on service or quality offset the complaints. Customers repeatedly describe faults that weren’t resolved and slow attempts to fix issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (14) · Quotes shortened · As of: March 2026
Bracelet broke after three months and company took a month to respond.
“The materials they use for their products are very poor”
Bracelet broke on first wear and I had to pay to return it.
“The bracelet broke the very first time I tried to put it on,”
Bought broken earrings and a necklace, denied refund and overseas help.
“DO NOT shop here unless you want cheap jewelry sold expensively”
Ring broke within two hours; company required in-person return and blocked reviewer.
“Purchased a ring from Covent Garden broke within two hours.”
Poor quality jewellery and non-existent customer service; several pieces broke.
“Poor quality jewellery and non-existent customer service”
Ring lost two stones and gold rubbed off within four weeks.
“within 4 weeks it’s lost 2 stones and the gold has rubbed off.”
Opal fell out within six hours and company only offered in-store exchange.
“One fell out within 6 hrs of purchase.”
Delivery failed to arrive and company delayed replies before issuing a refund.
“they could not locate my parcel and would be issuing me a refund.”
Earrings fell apart and all contact attempts were ignored or hung up on.
“All messages and emails were ignored.”
Necklace not delivered, tracking stagnant and company unresponsive to messages.
“tracking still says it’s ‘being processed’”
£45 necklace broke after four wears and the company did not respond.
“For a £45 necklace, I think the quality is very poor.”
Order missing items and company failed to respond or provide a phone number.
“E&E did not dispatch all items in my order.”
Late delivery, received item with a missing stone, and no email response.
“Awful late delivery stone missing when received no response to several emails AVOID”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
e&e Jewellery is a UK jewellery retailer selling rings, necklaces, bracelets and earrings. Its product pages usually list materials, sizing and care details. Customers buy directly through the brand’s online shop, with shipping for UK and international orders. The business offers customer support channels for order questions and product enquiries.