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We Collect & Analyse Reviews

e&e Jewellery
Experiences & Reviews

e&e Jewellery is a fashion-jewellery retailer that sells affordable, trend-led pieces through retail outlets and an online shop. This summary aggregates verified customer reviews to help prospective buyers assess product reliability, service and purchasing experiences.

Overview & Key Metrics

Reviews Analysed 13
Positive Sentiment 8%
Latest Review 19d
Overall Rating
1.4

Our Analysis

🎯

Service quality

Reviews frequently report problems with returns, in‑store‑only exchange policies and unsatisfactory resolution of delivery or refund issues.

Share
22%
Weak
💰

Value for money

Several reviewers describe items as poor value, reporting breakage shortly after purchase and calling the products overpriced for the quality.

Share
6%
Weak
⚡

User experience

Order tracking, delivery times and website information are cited as inconsistent; customers describe unclear processing times and missing contact details.

Share
6%
Weak
🔧

Product quality

Many reviews detail jewellery breaking, stones falling out or plating wearing off within days or weeks of purchase.

Share
20%
Weak
📞

Communication

Numerous customers report little or no response to emails or messages, unanswered enquiries, and difficulties contacting the company by phone.

Share
20%
Weak
⭐

Overall experience

The overall picture from reviews is negative: repeated product failures, poor follow‑up and inconsistent fulfilment, with a small positive outlier.

Share
26%
Weak

View all 13 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 13 reviews

All Customer Reviews

Sources: Trustpilot (13) · Quotes shortened · As of: September 2025

S
Stephanie R
trustpilot.com Sep 30, 2025

I’m really disappointed

I’m really disappointed. The bracelet broke the very first time I tried to put it on, and I still had to pay out of pocket to return it. For somethi...

L
Lily Bryan
trustpilot.com Sep 30, 2025

I have never had a worse experience.

I have never had a worse experience at a jewelry company. I had purchased a pair of earrings in store Barcelona, and decided to put them on in the sto...

J
Jones
trustpilot.com Sep 30, 2025

Absolutely shockingly awful and embarrassing company!

Absolutely shocking company. Sell rubbish, inferior grade jewellery and don't respond to customers Purchased a ring from Covent Garden broke within tw...

A
Arianna
trustpilot.com Sep 30, 2025

Waste of money

Poor quality jewellery and non-existent customer service, do not waste your money. I have had several pieces break and when cont...

M
Megan Patterson
trustpilot.com Sep 30, 2025

I purchased a beautiful ring from their…

I purchased a beautiful ring from their London store and within 4 weeks it...

T
Tamara Lockwood
trustpilot.com Sep 30, 2025

Purchased a beautiful sterling silver…

Purchased a beautiful sterling silver ring with 3 opals. One fell out within 6 hrs of purchase. I flew home the next day and contacted custom...

M
Maddie Speller
trustpilot.com Sep 30, 2025

Had to get a refund as it didn’t show up

I placed an order and was under the impression it would take 2-3 working days as that is what the website said. 5 days had passed and I did not receiv...

K
Karin
trustpilot.com Sep 30, 2025

Bought some earrings

Bought some earrings. Wore them the first time - hinge was loose and kept falling out. Contacted them in multiple formats...

s
siobhan murray
trustpilot.com Sep 30, 2025

Ordered a necklace almost two weeks ago…

Ordered a necklace almost two weeks ago as a birthday gift on 2-3 day delivery. It has not arrived and tracking still says it’s ‘being processed’...

V
Vera Ritzen
trustpilot.com Sep 30, 2025

Poor quality and service

I bought a necklace while in London. When wearing it for the fourth time, it broke. I tried e-mailing them and sent a message through instagram. Th...

J
Joseph Geoghegan
trustpilot.com Sep 30, 2025

E&E did not dispatch all items in my…

E&E did not dispatch all items in my order. I emailed them however they have failed to respond. Furthermore, it is not p...

y
yvonne
trustpilot.com Sep 30, 2025

Awful late delivery stone missing when…

Awful late delivery stone missing when re...

Y
Yaman Singhania
trustpilot.com Sep 30, 2025

We got Awesome Fashion Jewellaries and…

We got Awesome Fashion Jewellaries and Bracelets for Women...

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Conclusion

Customer reviews for e&e Jewellery in this sample consistently report product failures (broken clasps, lost stones, plating wear) often within days of purchase. Multiple reviewers also describe difficulty obtaining refunds or exchanges, with an in‑store‑only returns expectation cited several times. Communication and fulfilment problems are common: unanswered emails, slow or missing delivery updates and limited contact options. A small number of shoppers report a positive in‑store purchase, but the dominant pattern in these reviews is repeated product and service issues. Prospective buyers should review the returns policy before purchase, consider buying in person if they need an immediate remedy, and keep order documentation and photos in case of disputes.