Customer reviews for e&e Jewellery in this sample consistently report product failures (broken clasps, lost stones, plating wear) often within days of purchase. Multiple reviewers also describe difficulty obtaining refunds or exchanges, with an in‑store‑only returns expectation cited several times. Communication and fulfilment problems are common: unanswered emails, slow or missing delivery updates and limited contact options. A small number of shoppers report a positive in‑store purchase, but the dominant pattern in these reviews is repeated product and service issues. Prospective buyers should review the returns policy before purchase, consider buying in person if they need an immediate remedy, and keep order documentation and photos in case of disputes.
Examples from available reviews (Sep 2025 – Feb 2026).
Bought broken earrings and a necklace, denied refund and overseas help.
“DO NOT shop here unless you want cheap jewelry sold expensively”
Ring broke within two hours; company required in-person return and blocked reviewer.
“Purchased a ring from Covent Garden broke within two hours.”
Delivery failed to arrive and company delayed replies before issuing a refund.
“they could not locate my parcel and would be issuing me a refund.”
We got Awesome Fashion Jewellaries and Bracelets for Women...
“We got Awesome Fashion Jewellaries and Bracelets for Women...”
Reviews frequently report problems with returns, in‑store‑only exchange policies and unsatisfactory resolution of delivery or refund issues.
Several reviewers describe items as poor value, reporting breakage shortly after purchase and calling the products overpriced for the quality.
Order tracking, delivery times and website information are cited as inconsistent; customers describe unclear processing times and missing contact details.
Many reviews detail jewellery breaking, stones falling out or plating wearing off within days or weeks of purchase.
Numerous customers report little or no response to emails or messages, unanswered enquiries, and difficulties contacting the company by phone.
The overall picture from reviews is negative: repeated product failures, poor follow‑up and inconsistent fulfilment, with a small positive outlier.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (14) · Quotes shortened · As of: February 2026
Bracelet broke after three months and company took a month to respond.
“The materials they use for their products are very poor”
Bracelet broke on first wear and I had to pay to return it.
“The bracelet broke the very first time I tried to put it on,”
Bought broken earrings and a necklace, denied refund and overseas help.
“DO NOT shop here unless you want cheap jewelry sold expensively”
Ring broke within two hours; company required in-person return and blocked reviewer.
“Purchased a ring from Covent Garden broke within two hours.”
Poor quality jewellery and non-existent customer service; several pieces broke.
“Poor quality jewellery and non-existent customer service”
Ring lost two stones and gold rubbed off within four weeks.
“within 4 weeks it’s lost 2 stones and the gold has rubbed off.”
Opal fell out within six hours and company only offered in-store exchange.
“One fell out within 6 hrs of purchase.”
Delivery failed to arrive and company delayed replies before issuing a refund.
“they could not locate my parcel and would be issuing me a refund.”
Earrings fell apart and all contact attempts were ignored or hung up on.
“All messages and emails were ignored.”
Necklace not delivered, tracking stagnant and company unresponsive to messages.
“tracking still says it’s ‘being processed’”
£45 necklace broke after four wears and the company did not respond.
“For a £45 necklace, I think the quality is very poor.”
Order missing items and company failed to respond or provide a phone number.
“E&E did not dispatch all items in my order.”
Late delivery, received item with a missing stone, and no email response.
“Awful late delivery stone missing when received no response to several emails AVOID”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
e&e Jewellery is a fashion-jewellery retailer that sells affordable, trend-led pieces through retail outlets and an online shop. This summary aggregates verified customer reviews to help prospective buyers assess product reliability, service and purchasing experiences.