Many customers say digitised tapes and reels delivered strong, emotional results. Reviewers often mention helpful, responsive staff and clear updates. Another group describes long waits, missing or blank media, and weak follow-up. Customers who received complete, usable orders also speak positively about pricing and file quality.
Examples from available reviews (Sep 2025 – Mar 2026).
They revived lovely family memories successfully.
“You brought our lovely memories back to life”
Extended delays, missing and incorrect reels, and poor customer handling.
“four reels are now completely lost.”
Received blank CDs after long delay and no further company response.
“each one was blank.”
Support (Alice) was helpful, speedy and pleasant to deal with.
“Alice was so helpful, speedy and pleasant to deal with”
Several reviews mention long turnaround times and items going missing or coming back wrong during processing. Some customers say staff stepped in and fixed problems quickly in specific cases. A smaller set of reviews describes reels being completely lost or products never arriving.
Positive reviews point to competitive pricing and fair value for completed digitisation with USB or DVD outputs. Some customers say their tapes included recorded TV over the original content, which added work and lowered the value for them. Price and value come up, but less often than delivery and communication.
Many customers describe an easy send-in process and strong emotional satisfaction when the digital files arrived. A few reviews say they regretted not being able to preview the media before shipping it. A small number mention delays that spoiled surprises, showing expectations differ depending on delivery speed.
Many reviewers praise clear transfers and better playback after digitisation. Others report blurry film, ongoing tape hiss, or blank CDs in the final package. Enhancement and restoration results vary from one order to another.
Some reviewers highlight fast, polite replies and single out staff members for being helpful. Others describe long stretches with no updates, impersonal or canned responses, missed rush deadlines, and trouble reaching a person. Communication stands out as a split experience across orders.
Reviews range from people thrilled to recover family memories to others disappointed by delays, missing media, or poor outputs. The divide often tracks whether the order arrived complete and usable. Results appear to depend on how each order was handled and followed up.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: March 2026
They revived lovely family memories successfully.
“You brought our lovely memories back to life”
Company communicated promptly and honestly despite long timelines.
“answered within 1 day and in a very honest and straightforward manner.”
Four reels produced poor quality and process took four months.
“Four of the reels unfortunately are of poor quality”
Support (Alice) was helpful, speedy and pleasant to deal with.
“Alice was so helpful, speedy and pleasant to deal with”
Quick service, good communication and competitive pricing.
“Fantastic service quick good communication and great price”
Updates made the longer wait acceptable and worthwhile.
“I was kept updated so it wasn’t a problem having to wait longer”
Superb digitisation quality; slightly delayed but worth waiting.
“Reasonably priced and superb quality”
Helpful, responsive and reliable communication with good conversions.
“Very helpful, courteous, always promptly answered emails, kept me informed, good conversions”
Memories recovered in accessible format; response quick despite delays.
“quickly replied with an update.”
Service recovered cherished messages and emotional memories for family.
“You brought back so many messages to me and my family.”
Regretted not being able to preview tapes before sending.
“It’s just a shame I couldn’t see what was on them before I sent them off !”
Staff were prompt, informative and went above and beyond.
“communications are always prompt, informative and friendly.”
Easy process and excellent results; very happy and recommending.
“extremely happy with the results!”
Extended delays, missing and incorrect reels, and poor customer handling.
“four reels are now completely lost.”
Received blank CDs after long delay and no further company response.
“each one was blank.”
VHS tapes contained unwanted TV recordings, increasing transfer costs.
“Some had obviously been taped over with insignificant tv programs.”
Repeated delays, poor enhancement, and inadequate responses ruined surprise.
“think twice before using”
Easy process and lovely to see the videos again.
“It was an easy process & so nice to see all the videos again.”
Some films blurry though sound was good; DVD still delayed.
“some of them are quite blurry”
Excellent team service and emotionally touching recovered memories.
“Excellent service via the team”
Rush order deadlines missed and staff were hard to contact.
“very hard to get a hold of a human to talk to.”
Improved digitisation over my player but residual tape hiss remains.
“There is still tape hiss and other unwanted sound on the digital recordings”
Team communication was great and delivery was timely.
“Great communication from the team and especially Alice.”
Service matched description; returns and processed access were easy.
“Did everything it said on the box.”
Staff were exemplary and prompt despite being unable to help.
“Brilliant company to deal with, prompt and efficient”
Long delays, poor communication, and some copied tapes missing data.
“very bad communication from them.”
Thoughtful, well-communicated service that recovered valuable memories.
“a seriously impressive customer journey.”
Processing took three months despite six-week estimate, lacking honesty.
“It has taken 3 months to process.”
Long silence and unresponsive contact channels left customer worried.
“Are they still in business?”
Lengthy delays and impersonal responses, but files received eventually.
“responses seemed trite and often AI generated”
Took time but results were wonderful and staff guided well.
“Each Moment have done a wonderful job on this”
Delivery took much longer than expected, discouraging future use.
“it took SO LONG!”
Delighted with digitalised memories despite the wait.
“I was delighted with digitalised memories.”
Files not received and communication dishonest and lacking.
“No communication from the company except when I make enquiries.”
Reels digitised successfully; very satisfied and promptly responded.
“Three old cine reels dating back to 1963 were digitalised.”
Handled with care; process was easy and results great.
“Everything was handled with care, and the whole process was easy.”
Digitisation quality was very good despite lengthy turnaround time.
“the quality of the digitation is very good”
No delivery after five months despite payment; only excuse-filled emails.
“More than five months since EachMoment received my tapes and my money,”
Process took long but communication was good and USB was nice.
“communication was good.”
Digitisation revived family memories cherished across generations.
“Old memories being brought back to life”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
EachMoment provides digitisation for analogue home media. The company converts VHS, camcorder tapes, cine reels, and similar formats into digital files, DVDs, and USB drives. It offers standard transfer steps, delivery choices, and processing of physical items in its facility. EachMoment shares turnaround estimates and format options so customers can pick transfer and storage choices.