Reviewers frequently praise the quality of digitised files and the careful handling of original media, with many describing emotional, positive experiences watching restored footage. Several customers also highlight helpful staff and clear updates when communication is timely. At the same time, a substantial minority report lengthy processing times, missed deadlines and instances of poor or absent communication, including reports of empty or incorrect deliveries. Consumers considering EachMoment should ask in advance about current turnaround times, tracking and how missing or incorrect transfers are remedied, and consider requesting confirmation of delivery formats (USB, cloud, DVD) before sending originals.
Examples from available reviews (Sep 2025 – Feb 2026).
Took time but results were wonderful and staff guided well.
“Each Moment have done a wonderful job on this”
Long delays, poor communication, and some copied tapes missing data.
“very bad communication from them.”
Thoughtful, well-communicated service that recovered valuable memories.
“a seriously impressive customer journey.”
No delivery after five months despite payment; only excuse-filled emails.
“More than five months since EachMoment received my tapes and my money,”
Many customers report careful handling and good final outputs, but a large number describe long processing times, missed deadlines and inconsistent turnaround.
A small set of reviewers report paying for services or media (cloud/USB) that were incomplete or missing, raising concerns about value and refunds.
Users commonly praise the emotional value of restored media and an easy process, yet many also report delays and time spent chasing progress.
Most reviewers describe good to excellent digitisation results and careful handling of originals, though a few note incorrect transfers or limited usable footage.
Some customers describe prompt, personalised updates and helpful replies; a similar number report slow, automated or unresponsive communication channels.
Overall impressions vary: many customers are delighted with recovered memories, while a notable group report unresolved delays and poor contact.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: February 2026
They revived lovely family memories successfully.
“You brought our lovely memories back to life”
Company communicated promptly and honestly despite long timelines.
“answered within 1 day and in a very honest and straightforward manner.”
Four reels produced poor quality and process took four months.
“Four of the reels unfortunately are of poor quality”
Support (Alice) was helpful, speedy and pleasant to deal with.
“Alice was so helpful, speedy and pleasant to deal with”
Quick service, good communication and competitive pricing.
“Fantastic service quick good communication and great price”
Updates made the longer wait acceptable and worthwhile.
“I was kept updated so it wasn’t a problem having to wait longer”
Superb digitisation quality; slightly delayed but worth waiting.
“Reasonably priced and superb quality”
Helpful, responsive and reliable communication with good conversions.
“Very helpful, courteous, always promptly answered emails, kept me informed, good conversions”
Memories recovered in accessible format; response quick despite delays.
“quickly replied with an update.”
Service recovered cherished messages and emotional memories for family.
“You brought back so many messages to me and my family.”
Regretted not being able to preview tapes before sending.
“It’s just a shame I couldn’t see what was on them before I sent them off !”
Staff were prompt, informative and went above and beyond.
“communications are always prompt, informative and friendly.”
Easy process and excellent results; very happy and recommending.
“extremely happy with the results!”
Extended delays, missing and incorrect reels, and poor customer handling.
“four reels are now completely lost.”
Received blank CDs after long delay and no further company response.
“each one was blank.”
VHS tapes contained unwanted TV recordings, increasing transfer costs.
“Some had obviously been taped over with insignificant tv programs.”
Repeated delays, poor enhancement, and inadequate responses ruined surprise.
“think twice before using”
Easy process and lovely to see the videos again.
“It was an easy process & so nice to see all the videos again.”
Some films blurry though sound was good; DVD still delayed.
“some of them are quite blurry”
Excellent team service and emotionally touching recovered memories.
“Excellent service via the team”
Rush order deadlines missed and staff were hard to contact.
“very hard to get a hold of a human to talk to.”
Improved digitisation over my player but residual tape hiss remains.
“There is still tape hiss and other unwanted sound on the digital recordings”
Team communication was great and delivery was timely.
“Great communication from the team and especially Alice.”
Service matched description; returns and processed access were easy.
“Did everything it said on the box.”
Staff were exemplary and prompt despite being unable to help.
“Brilliant company to deal with, prompt and efficient”
Long delays, poor communication, and some copied tapes missing data.
“very bad communication from them.”
Thoughtful, well-communicated service that recovered valuable memories.
“a seriously impressive customer journey.”
Processing took three months despite six-week estimate, lacking honesty.
“It has taken 3 months to process.”
Long silence and unresponsive contact channels left customer worried.
“Are they still in business?”
Lengthy delays and impersonal responses, but files received eventually.
“responses seemed trite and often AI generated”
Took time but results were wonderful and staff guided well.
“Each Moment have done a wonderful job on this”
Delivery took much longer than expected, discouraging future use.
“it took SO LONG!”
Delighted with digitalised memories despite the wait.
“I was delighted with digitalised memories.”
Files not received and communication dishonest and lacking.
“No communication from the company except when I make enquiries.”
Reels digitised successfully; very satisfied and promptly responded.
“Three old cine reels dating back to 1963 were digitalised.”
Handled with care; process was easy and results great.
“Everything was handled with care, and the whole process was easy.”
Digitisation quality was very good despite lengthy turnaround time.
“the quality of the digitation is very good”
No delivery after five months despite payment; only excuse-filled emails.
“More than five months since EachMoment received my tapes and my money,”
Process took long but communication was good and USB was nice.
“communication was good.”
Digitisation revived family memories cherished across generations.
“Old memories being brought back to life”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
EachMoment is a consumer media digitisation service that converts analogue recordings into digital formats for personal preservation and viewing. Typical offerings include transfer and delivery of digital files and physical media, aiming to help people retain and revisit old tapes, reels and videos.