Reviews Analysed
20
We Collect & Analyse Reviews
EachMoment
Experiences & Reviews
EachMoment is a consumer media digitisation service that converts analogue recordings into digital formats for personal preservation and viewing. Typical offerings include transfer and delivery of digital files and physical media, aiming to help people retain and revisit old tapes, reels and videos.
Overview & Key Metrics
Positive Sentiment
70%
Latest Review
30d
Overall Rating
3.7
Our Analysis
🎯
Service quality
Many customers report careful handling and good final outputs, but a large number describe long processing times, missed deadlines and inconsistent turnaround.
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Mixed
21%
💰
Value for money
A small set of reviewers report paying for services or media (cloud/USB) that were incomplete or missing, raising concerns about value and refunds.
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Weak
4%
⚡
User experience
Users commonly praise the emotional value of restored media and an easy process, yet many also report delays and time spent chasing progress.
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Mixed
22%
🔧
Product quality
Most reviewers describe good to excellent digitisation results and careful handling of originals, though a few note incorrect transfers or limited usable footage.
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Strong
15%
📞
Communication
Some customers describe prompt, personalised updates and helpful replies; a similar number report slow, automated or unresponsive communication channels.
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Mixed
15%
⭐
Overall experience
Overall impressions vary: many customers are delighted with recovered memories, while a notable group report unresolved delays and poor contact.
Share
Mixed
22%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Going down Memory lane
"I've just received the new format for 4 videos I sent to Each Moment to be digitised a few months ago. It has taken a while but I understand how busy..."
A Nannie
Trustpilot
Sep 30, 2025
Featured for: Detailed praise for product and support
Took for ever to come back and very bad…
"Took for ever to come back and very bad communication from them. When they did come back some tapes had been copied incorrectly. Paid for the c..."
David Barry
Trustpilot
Sep 30, 2025
Featured for: Highlights poor communication and errors
What an impressive service!
"From start to finish - a seriously impressive customer journey. So thoughtful about how much the stuff we send to them means - ie converting 50 year o..."
Mel Scott
Trustpilot
Sep 30, 2025
Featured for: Shows communication plus limited product quality
More than five months since EachMoment…
"More than five months since EachMoment received my tapes and my money, I still have no digitised materials. Perhaps the legal actio..."
Sarah Mattingly
Trustpilot
Sep 30, 2025
Featured for: Extreme negative: long delay, legal action
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
G
G. Wilkinson
trustpilot.com
Sep 30, 2025
Not easy to get a hold of someone
The delivery of the box for return and the instructions were great, very quick and explanatory. The service then breaks down in that I chose and paid...
I
Ian Brown
trustpilot.com
Sep 30, 2025
A Good Service
I tried copying reel to reel tapes to digital and there was a lot of distortion. EachMoment made a much better job. Their tape player is much better t...
S
Spidvod Dovdips
trustpilot.com
Sep 30, 2025
Great communication from the team and…
Great communication from the team and especiall...
M
Mike Ball
trustpilot.com
Sep 30, 2025
Did everything it said on the box
Did everything it said on the box. Box arrived in good time. Easy t...
S
Susan Rozanski
trustpilot.com
Sep 30, 2025
I sent items in error having…
I sent items in error having misunderstood the service provided. 100% my own mistake but the service provided even though they were unable to help, wa...
D
David Barry
trustpilot.com
Sep 30, 2025
Took for ever to come back and very bad…
Took for ever to come back and very bad communication from them. When they did come back some tapes had been copied incorrectly. Paid for the c...
M
Mel Scott
trustpilot.com
Sep 30, 2025
What an impressive service!
From start to finish - a seriously impressive customer journey. So thoughtful about how much the stuff we send to them means - ie converting 50 year o...
T
Tim Lambert
trustpilot.com
Sep 30, 2025
It has taken 3 months to process
It has taken 3 months to process. It said on the website 6 weeks, if th...
J
John Hewitt
trustpilot.com
Sep 30, 2025
Sent off a lot of old super eight films…
Sent off a lot of old super eight films to be digitised. In June of this year. Was able to email them and got a reply. Last from them was to stated th...
P
Paul Richardson
trustpilot.com
Sep 30, 2025
It took way too long to receive from…
It took way too long to receive from date of payment I spent too much time chasing and the responses seemed trite and ofte...
A
A Nannie
trustpilot.com
Sep 30, 2025
Going down Memory lane
I've just received the new format for 4 videos I sent to Each Moment to be digitised a few months ago. It has taken a while but I understand how busy...
J
Jane N
trustpilot.com
Sep 30, 2025
So slow!
I did eventually get the digital media, as ordered but it took SO LONG! I really thought I had said goodbye to t...
S
Susan Clibbon
trustpilot.com
Sep 30, 2025
I was delighted with digitalised…
I was delighted with digitalised memories. The VHS tape that my memories were stored on was 37 years old and was a copy of the original...
W
Woods James
trustpilot.com
Sep 30, 2025
I sent my films early March 2025 and I…
I sent my films early March 2025 and I still not have had the digitised files. No communication from the company except when I make enquiries. Constan...
L
Lindsay
trustpilot.com
Sep 30, 2025
Amazing
Three old cine reels dating back to 1963 were digitalised. It was amazing to relive those memories. I was sent the films by email to d...
J
Joe
trustpilot.com
Sep 30, 2025
Glad I did it
Yes it takes a little while but the tapes have been sat in the loft for 20years, I’m in no rush. Everything was handled with...
T
Tim Jefferies
trustpilot.com
Sep 30, 2025
Worth the wait
Sent 17 cine films to you in Feb 25 and received them back end of August 25 the quality of the digitation is very good and I under...
S
Sarah Mattingly
trustpilot.com
Sep 30, 2025
More than five months since EachMoment…
More than five months since EachMoment received my tapes and my money, I still have no digitised materials. Perhaps the legal actio...
J
Jevin
trustpilot.com
Sep 30, 2025
It took a very long time to complete…
It took a very long time to complete the process, but communication was good...
N
Nicky Reynolds
trustpilot.com
Sep 30, 2025
Old memories being brought back to life…
Old memories being brought back to life to enable grandchildren to se...
Conclusion
Reviewers frequently praise the quality of digitised files and the careful handling of original media, with many describing emotional, positive experiences watching restored footage. Several customers also highlight helpful staff and clear updates when communication is timely. At the same time, a substantial minority report lengthy processing times, missed deadlines and instances of poor or absent communication, including reports of empty or incorrect deliveries. Consumers considering EachMoment should ask in advance about current turnaround times, tracking and how missing or incorrect transfers are remedied, and consider requesting confirmation of delivery formats (USB, cloud, DVD) before sending originals.