Reviews Analysed
15
We Collect & Analyse Reviews
e-bikes4you.com
Experiences & Reviews
e-bikes4you.com is an online retailer specialising in electric bicycles, spare parts and accessories. The site lists models and components and facilitates online ordering and checkout for consumers. This summary is intended to help shoppers find review-based information on delivery, returns, product condition and customer service.
Overview & Key Metrics
Positive Sentiment
60%
Latest Review
13d
Overall Rating
3.3
Our Analysis
🎯
Service quality
Mixed service reports: some customers note prompt delivery and good support; others report delays, poor warranty and refund handling.
Share
Mixed
26%
💰
Value for money
Several reviewers praised competitive pricing and perceived value; a small number raised concerns about the cost or durability of spare parts.
Share
Strong
9%
⚡
User experience
Multiple reviews describe ordering and site issues: missing confirmations, incorrect tracking details and cancelled or delayed orders causing frustration.
Share
Weak
9%
🔧
Product quality
Product feedback varies: many customers report well-prepared bikes and components; a minority received wrong parts or noted potential durability issues.
Share
Mixed
11%
📞
Communication
Communication is frequently criticised: several reviewers report unanswered emails or vague responses, while a smaller set received clear progress updates.
Share
Weak
17%
⭐
Overall experience
Overall impressions are mixed: numerous positive experiences with delivery and price, counterbalanced by a notable share reporting order, refund or contact problems.
Share
Mixed
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 15 verified reviews (November 2021 – September 2025).
TREK FX 3 DISC CRYSTAL WHITE bikes
"
Our 2 TREK FX 3 DISC CRYSTAL WHITE bikes arrived a couple of weeks ago. They are awesome, and we enjoy our rides every morning and evening. We are happy about the quality, pricing and the fast delivery. We are also very impressed with the level of customer service. We were notified of the progress of our delivery. The bikes arrived much earlier than we expected and this really favored us. The quality of both bikes is incredible and we enjoy riding them every morning and evening. Thanks again for a great experience. Looking forward to getting more and more products from your online shop.
"
Abu Bakr
Collected.reviews
Nov 26, 2021
Featured for: Positive: product, service, delivery
No bike and no refund!
"Originally ordered a bike that was supposed to be available in 2 weeks. I received an email confirming dispatch with a tracking code. The code did not..."
KO
Trustpilot
Sep 30, 2025
Featured for: Refund failure and ignored emails
No email answers and only broken promises on phone
"Never had such bad experience before with an online shop. I ordered an Ebike for 6000Eur on the 30th of November. I did not receive a confirmation per..."
Zsolt Szabo
Trustpilot
Sep 30, 2025
Featured for: Website, tracking and communication failures
Thanks
"the bike was completely assembled, the tubeless tyres were already pre-filled with se..."
Petr Dlouhy
Trustpilot
Sep 30, 2025
Featured for: Product prepared, good price, fast delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 15 reviews
All Customer Reviews
Sources: Trustpilot (14) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
Jakub
trustpilot.com
Sep 30, 2025
The shop ignores their customers when sth goes wrong
After placing warranty claim the shop simply stopped answering my emails. not one, many emails. After calling them I heard some vague and mutually exc...
K
KO
trustpilot.com
Sep 30, 2025
No bike and no refund!
Originally ordered a bike that was supposed to be available in 2 weeks. I received an email confirming dispatch with a tracking code. The code did not...
P
PAUL TAMAS
trustpilot.com
Sep 30, 2025
Took about 3 weeks for tha T.E.C cable…
Took about 3 weeks for tha T.E.C cable to arrive, but well packaged and for now working well. The cable itsel...
R
ROGER
trustpilot.com
Sep 30, 2025
Communication not good intially
Communication not good intia...
L
Lisa
trustpilot.com
Sep 30, 2025
Bad communication
I ordered a bike in early August 2022. It is now June and I am still waiting for its delivery. Emails and a (registered) letter are n...
N
Niels Tachau
trustpilot.com
Sep 30, 2025
It is the wrong cable and it taken too…
It is the wrong cable and it t...
V
Valentyn Petrychenko
trustpilot.com
Sep 30, 2025
Cool shop
Got nice bike for cool p...
P
Petr Dlouhy
trustpilot.com
Sep 30, 2025
Thanks
the bike was completely assembled, the tubeless tyres were already pre-filled with se...
G
Gauthier
trustpilot.com
Sep 30, 2025
Very good service.
...
A
Andre Cabane
trustpilot.com
Sep 30, 2025
DISORGANIZED, SLOW SERVICE
I purchased a bike, the website was promising to deliver it in 15 days. The actual delivery took 5 weeks. Throughout this time, I received no proactiv...
A
Ahti Lehtinen
trustpilot.com
Sep 30, 2025
Order cancelled 2.6.2023
Order cancelled 2.6.2023. Cancellation due to unclear delivery...
Z
Zsolt Szabo
trustpilot.com
Sep 30, 2025
No email answers and only broken promises on phone
Never had such bad experience before with an online shop. I ordered an Ebike for 6000Eur on the 30th of November. I did not receive a confirmation per...
A
ALBERTO VANOSSI
trustpilot.com
Sep 30, 2025
Toppp service
Toppp service, top price...
M
Marky
trustpilot.com
Sep 30, 2025
Great communications and super fast…
Great communications a...
A
Abu Bakr
Collected.reviews
Nov 26, 2021
TREK FX 3 DISC CRYSTAL WHITE bikes
Our 2 TREK FX 3 DISC CRYSTAL WHITE bikes arrived a couple of weeks ago. They are awesome, and we enjoy our rides every morning and evening. We are happy about the quality, pricing and the fast delivery. We are also very impressed with the level of customer service. We were notified of the progress of our delivery. The bikes arrived much earlier than we expected and this really favored us. The quality of both bikes is incredible and we enjoy riding them every morning and evening. Thanks again for a great experience. Looking forward to getting more and more products from your online shop.
Conclusion
Reviews for e-bikes4you.com show a divided picture: several customers report competitive prices, fully assembled bikes and fast delivery, while a sizable number describe communication breakdowns, delayed deliveries, wrong parts or refund problems. Concrete examples include positive notes about pre-filled tubeless tyres and ready-to-ride assembly, contrasted with reports of non-functional tracking codes and unpaid refunds. Prospective buyers should verify stock and dispatch details before purchase, request written confirmation of orders and keep payment records to support any disputes. If warranty or returns matter to you, consider confirming the returns and refund process in writing before ordering.