Several reviewers praise the product quality and competitive prices on bikes and parts. Others describe customer support that doesn’t respond and warranty or refund claims that stay unresolved. Delivery ranges from very fast to delays lasting several weeks. Outcomes seem to depend on the specific order and which staff member handles it.
Examples from available reviews (Nov 2021 – Mar 2026).
Shop stopped responding to warranty emails and ignored my claim.
“the shop simply stopped answering my emails.”
Refund was not received and company ignored refund communications.
“The refund did not come through and I have been chasing for 6 weeks.”
Excellent service, good price and very quick delivery.
“Toppp service, top price and very quick delivery!”
They received two high-quality bikes with fast delivery and good service.
“The quality of both bikes is incredible”
Reviewers share both very good and very poor service experiences. Positive comments point to fast fulfilment and attentive staff. Negative reviews mention receiving the wrong items and some orders taking much longer to arrive.
Several reviews highlight strong value and prices below local options. Some customers also note ready-to-ride preparation, such as tyres fitted in advance. Price complaints are rare in the dataset.
Ordering and delivery split between smooth, quick arrivals and slow shipments with unclear timing. Some customers cancelled because delivery times weren’t explained clearly. Tracking and fulfilment reliability stand out as key drivers of satisfaction.
High ratings repeatedly describe solid bike builds and good component quality. A few reviews flag specific issues, including a stiff cable and being sent the wrong cable. Overall, durability draws more praise than criticism.
A noticeable set of complaints mentions emails being ignored, registered letters going unanswered, and no response about refunds. Other reviewers describe quick, clear updates that came with fast delivery. Communication quality varies from case to case.
Reviews are split between five-star praise for product and price and one-star reports of delays and unresolved claims. Positive experiences tend to come with on-time delivery and responsive staff. Negative ones link directly to weak communication and fulfilment problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (14) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Shop stopped responding to warranty emails and ignored my claim.
“the shop simply stopped answering my emails.”
Refund was not received and company ignored refund communications.
“The refund did not come through and I have been chasing for 6 weeks.”
Cable arrived after three weeks, well packaged but feels too stiff.
“Took about 3 weeks for tha T.E.C cable to arrive”
Initial communication was poor but delivery was prompt.
“Communication not good intially”
Long waiting time with unresponsive communications and vague replies.
“Emails and a (registered) letter are not responded to.”
Received the wrong cable and delivery took too long.
“It is the wrong cable and it taken too Long time Niels Tachau”
Received a good bike at a great price and recommend.
“Got nice bike for cool price.”
Bike arrived assembled, tubeless tyres pre-filled, and price was exceptional.
“Exceptional price compared to prices in the Czech Republic.”
The company provided very good service.
“Very good service.”
Delivery was much slower than promised and communication was poor.
“The actual delivery took 5 weeks.”
Order cancelled due to unclear delivery times and confusing communication.
“Cancellation due to unclear delivery time and confusing communication.”
Repeated broken promises and wrong tracking caused loss of trust.
“How can they mess up so many things in a row and lie to the customer so many times?”
Excellent service, good price and very quick delivery.
“Toppp service, top price and very quick delivery!”
Great communications and very fast delivery.
“Great communications and super fast delivery.”
Our 2 TREK FX 3 DISC CRYSTAL WHITE bikes arrived a couple of weeks ago. They are awesome, and we enjoy our rides every morning and evening. We are happy about the quality, pricing and the fast delivery. We are also very impressed with the level of customer service. We were notified of the progress of our delivery. The bikes arrived much earlier than we expected and this really favored us. The quality of both bikes is incredible and we enjoy riding them every morning and evening. Thanks again for a great experience. Looking forward to getting more and more products from your online shop.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
e-bikes4you.com runs an online shop focused on electric bikes and e-bike components. It sells complete e-bikes, batteries, chargers, replacement parts, and accessories. Product pages list specifications plus motor and battery details, along with images for comparison. Customers order through the website, and the company organises parcel shipping and delivery.