Many reviewers highlight fast shipping, careful packaging, and sharp prices on branded crystal and gift items. Several mention personal touches such as handwritten notes and quick delivery. A smaller but notable group reports unresolved returns, damaged items, and doubts about authenticity. Some long-time customers note the business has closed and say they regret it.
Examples from available reviews (Nov 2021 – Mar 2026).
Received a broken ornament and customer service ignored their contacts.
“Customer service is appalling.”
Fast shipping, good prices, and a personalised handwritten note included.
“lovely personally written handwritten note in my first order”
Believes purchased ornament is counterfeit and packaging seems inauthentic.
“I am of the opinion it is a counterfeit.”
Fast delivery and substantial saving compared with buying directly.
“Saved myself £40 rather than buying directly from Swarvoski website!”
A large group of reviews praises quick fulfilment and careful handling of orders. Many customers say staff fixed order problems and sent replacements or special-delivery parcels. A minority describe poor outcomes, including messages about broken items going unanswered and returns being refused.
Many reviewers say prices were clearly lower than buying from brand retailers. Repeat purchases often link to the lower cost. High-rating reviews consistently mention strong value.
Several customers describe an easy checkout, secure packaging, and deliveries that included personalised notes. A small number ran into website issues, such as stock only showing as unavailable after payment. One reviewer described a long international delivery with no advance warning.
Many reviews say items arrived undamaged and as expected, including branded crystal pieces. A few raise quality issues, from damaged ornaments to suspicions of counterfeit items. Only a small subset of feedback mentions authenticity concerns.
Many reviewers praise quick, clear replies and helpful interactions with staff. Several complaints point to poor updates about delays and return requests that went unanswered. A few reviewers also say shipping-status notifications were missing.
Feedback splits between very positive experiences and a smaller set of serious negative cases. Positive reviews focus on speed, packaging, and value. Negative reviews point to unresolved returns, damaged or questionable items, and occasional delivery delays.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Received a broken ornament and customer service ignored their contacts.
“Customer service is appalling.”
Company pre-ordered and delivered limited edition item as promised.
“sent it via a Special Delivery courier so it made it safely to me.”
Helpful staff resolved ordering issues and delivered on time.
“their customer service is outstanding.”
Quick response and fast delivery with a small complimentary gift.
“they kindly sent me a gift of a little purse”
Orders arrived well packaged and questions were always answered.
“Everything turned up well packaged”
Believes purchased ornament is counterfeit and packaging seems inauthentic.
“I am of the opinion it is a counterfeit.”
Item securely packaged and delivery was speedy.
“Item was securely packaged and delivery was speedy”
Request to return item was refused and customer service unhelpful.
“Customer Service is appalling.”
Genuine Swarovski item arrived quickly with a handwritten note.
“Genuine Swarovski item which is just perfect.”
Found excellent prices and fast delivery, will reorder.
“Excellent prices, fast delivery.”
Items arrived intact with faultless packaging and good prices.
“Packaging is faultless and items received in tact.”
Fast delivery and excellent service with beautiful, reasonably priced items.
“Excellent service, beautiful items purchased and very reasonably priced.”
Fast shipping, good prices, and a personalised handwritten note included.
“lovely personally written handwritten note in my first order”
Regular customer praising excellent service and many purchases.
“I always buy from duty free, excellent service.”
Long-term customer praises fast service and genuine products at discount.
“Always a super fast service and friendly staff.”
Website hid stock status until payment, but item arrived quickly.
“website not showing which items were out of stock until I had paid.”
Delivery repeatedly delayed with poor communication, leading to refund request.
“Delivery has been put back twice”
Quick delivery and product as described, cheaper than Swarovski.
“Cheaper than Swarovski!”
Fast delivery and substantial saving compared with buying directly.
“Saved myself £40 rather than buying directly from Swarvoski website!”
Earrings arrived safely after two days with a thoughtful note.
“Nice note enclosed and all round excellent service.”
Reviewer was scammed and states the team pulled them to safety.
“I was scammed, this team pulled me to safety.”
Reviewer appreciated the company's fast service.
“Great fast service, which I appreciate, thank you”
Reviewer reports excellent and speedy service.
“excellent and speedy service”
Found excellent value, fast delivery and perfectly packaged item.
“Excellent value for money, great service, fast delivery and item perfectly packaged for delivery.”
Liked the product and delivery, interested in purchasing another umbrella.
“Great delivery & loved the product.”
Long-term customer praises company as helpful with good-value items.
“I have purchased from duty free crystal for years”
Fast service appreciated, but reviewer laments closure.
“Great fast service , shame you have closed down .”
Reviewer praises service, products and prices, but notes closure.
“Great service, great products, great prices.”
Items were perfect additions, well packed and delivered swiftly.
“Service from Duty Free Crystal excellent, well packed and delivered swiftly.”
Reviewer praises excellent service and urges company to stay open.
“Excellent service,,,,,need to stay in business”
Service was very good, fast and efficient.
“Very good service fast and efficient”
Company continued to provide impeccable service as usual.
“As usual impeccable service from this company!”
Doubted authenticity due to low price but was pleasantly surprised.
“I was dubious that it was a genuine Swarovski product”
Always excellent service and uniquely low prices for items.
“And you don't find the items cheaper anywhere else.”
Reviewer sorry company is closing and wishes them well.
“Brilliant so sorry you are closing down wish you the best for the future”
Consistent five-star experience and the reviewer will miss them.
“5 star as usual, you will be missed”
Company provides great service consistently.
“Great service as always.”
Exceptional speed: ordered Sunday, delivered Tuesday, well packaged.
“Exceptionally fast service.”
This is my first time shopping with Duty Free Crystal Company. I purchased Swarovski Garden Tales Scent Diffuser Container at the best deal. I am happy with my purchase. It has a nice clean design that looks great on my vanity and fills the room with a wonderful scent.
However, I was very disappointed with the shipping time. It took over 1 month to get to the USA. I had to contact the company to ask where my order was. I was told that the products were on backorder, which I should have been notified of, but instead, the company just sat on my money until they got what they want.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Duty Free Crystal runs an online shop selling crystal gifts, ornaments, and jewellery, including branded crystal pieces. The website lists categories such as decorative ornaments, jewellery, and small gift accessories. Customers order online and choose shipping for domestic or international delivery. Payments go through the site checkout, and the company provides a contact channel for order questions.