Reviews Analysed
21
We Collect & Analyse Reviews
Duty Free Crystal
Experiences & Reviews
Duty Free Crystal is a retailer focused on crystal giftware and collectables, including branded and limited‑edition pieces. The company sells via an online shop and a physical retail presence, and commonly offers delivery and pre‑order options. People researching Duty Free Crystal typically look for information on pricing, authenticity, delivery times and customer support.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
13d
Overall Rating
4.1
Our Analysis
🎯
Service quality
Most reviewers report fast, reliable deliveries and helpful staff; a minority report long delays, backorders or poor return handling.
Share
Strong
23%
💰
Value for money
Multiple reviewers cite lower prices versus buying direct from the brand and note clear savings on limited editions and regular stock.
Share
Strong
12%
⚡
User experience
Pre‑order and phone‑assisted purchases are praised; a few reviewers flagged website stock transparency and online ordering issues.
Share
Mixed
5%
🔧
Product quality
Most customers describe items as genuine, well packaged and undamaged; a small number reported broken items or raised authenticity concerns.
Share
Strong
20%
📞
Communication
Several customers note prompt replies, phone support and personalised notes; others report ignored messages, brief emails or poor return guidance.
Share
Mixed
16%
⭐
Overall experience
The majority of reviewers express positive overall experiences and repeat purchases; a smaller group report significant service, delivery or authenticity problems.
Share
Strong
24%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
I have always bought from this shop…
"I have always bought from this shop online, and when we went to Guernsey this year, I actually went in and bought a Christmas ornament. I should have..."
supadu
Trustpilot
Sep 30, 2025
Featured for: Ignored after reporting broken item
Swarovski 2021 Christmas Ornament
"I purchased a Swarovski 2021 Christmas Ornament from Duty Free Crystal. I am of the opinion it is a counterfeit. I am unable to find the verification..."
Angela Muldoon
Trustpilot
Sep 30, 2025
Featured for: Claims item may be counterfeit
Just superb.
"I’ve placed several orders with this company over the last few years and their customer service is outstanding. Spoke to the loveliest gentleman on th..."
Angela
Trustpilot
Sep 30, 2025
Featured for: Long-term repeat buyer praising service
Slightly dishonest website but good product in the end
"Would have gone for 3.5 maybe as I had some initial apprehension due to the website not showing which items were out of stock until I had paid. Howeve..."
Chris
Trustpilot
Sep 30, 2025
Featured for: Website stock issue, quick resolution
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
s
supadu
trustpilot.com
Sep 30, 2025
I have always bought from this shop…
I have always bought from this shop online, and when we went to Guernsey this year, I actually went in and bought a Christmas ornament. I should have...
C
Cheryl
trustpilot.com
Sep 30, 2025
Great Customer Service, Secure Postage
Requested to pre-order an item, was initially sceptical as it’s a limited edition item but this company done everything they promised. They were polit...
A
Angela
trustpilot.com
Sep 30, 2025
Just superb.
I’ve placed several orders with this company over the last few years and their customer service is outstanding. Spoke to the loveliest gentleman on th...
M
Marcia Lang
trustpilot.com
Sep 30, 2025
I ordered earrings on Saturday the…
I ordered earrings on Saturday the earrings were delivered Tuesday morning I was a bit concerned because I had never used this company. Before I sent...
S
Sarah
trustpilot.com
Sep 30, 2025
Great company
Order a few items from this company. Never had any problems , always answ...
A
Angela Muldoon
trustpilot.com
Sep 30, 2025
Swarovski 2021 Christmas Ornament
I purchased a Swarovski 2021 Christmas Ornament from Duty Free Crystal. I am of the opinion it is a counterfeit. I am unable to find the verification...
J
Jenny McDonald
trustpilot.com
Sep 30, 2025
Swarovski crystal order
Just received swarovski crystal - couldn't be happier with service. Item was securely packaged and delivery was sp...
R
Raini Lucas
trustpilot.com
Sep 30, 2025
Appalling Customer service
Very good service until they have your money ! When I politely requested to return an item , I was told to go to my my nearest Swarovski store and...
K
Kelly Gardner
trustpilot.com
Sep 30, 2025
Absolutely fantastic
Absolutely fantastic! Delivery within 2 days and I picked the free option. A lovely hand written no...
K
Kamila
trustpilot.com
Sep 30, 2025
Excellent prices
Excellent prices, fast delivery...
J
Janet Eden
trustpilot.com
Sep 30, 2025
Garden Tales Flowers
Just received Garden Tales flowers for the vase from Duty Free Crystal. Exceptional service and prices are excellent. Competiti...
N
Nick
trustpilot.com
Sep 30, 2025
Very impressed
Excellent service, beautiful items purchased and very reasonably priced. Very fast delivery as item was pos...
M
Mr J Yeow
trustpilot.com
Sep 30, 2025
Lovely personal touch
Excellent pieces, super fast shipping, great prices and lovely personally written handwritten note in m...
M
Mrs J Gort
trustpilot.com
Sep 30, 2025
I always buy from duty free
I always buy from duty free, excellent service. I hav...
S
Sarah Liddle
trustpilot.com
Sep 30, 2025
Beautiful Swarovski ♥
I have been using Dutyfreecrystal for at least 10 years. Always a super fast service and friendly staff. For those sceptics the Swarovski products are...
C
Chris
trustpilot.com
Sep 30, 2025
Slightly dishonest website but good product in the end
Would have gone for 3.5 maybe as I had some initial apprehension due to the website not showing which items were out of stock until I had paid. Howeve...
K
Kath S
trustpilot.com
Sep 30, 2025
I would have given a zero if I could…
I would have given a zero if I could as 1 is far too high a rating. Paid for an item on 4th Sept. Delivery has been put back twice, gave up with the e...
K
Karen
trustpilot.com
Sep 30, 2025
Great
Great! Super quick delivery. Product was as described. No damages. Am a re...
L
Laurie Monshall
trustpilot.com
Sep 30, 2025
Quick delivery! Super impressed with the service!
Quick delivery, will use again! Was skeptical in case they was cheap because they wasn't genuine but I was very impressed with the service. Or...
S
Scroggins
trustpilot.com
Sep 30, 2025
Fantastic service
Bought some beautiful Swarovski earrings which arrived safe and sound just two days late...
Conclusion
Review content shows a clear pattern: many customers praise fast delivery, secure packaging, friendly phone support and competitive pricing, and several state they repeatedly buy from the shop. At the same time, there are recurring complaints about slow or unnotified backorders, delayed deliveries, ignored messages and a few authenticity concerns on individual items. For prospective buyers, the site appears attractive for price and speed, but it is sensible to check stock and pre‑order policies, ask about verification documentation for limited editions, and save order and communication records. If returns or authenticity are critical, contact the seller by phone before purchasing and allow extra time for any backordered items.