Reviews for Dunelm are mixed: many customers appreciate easy website navigation, helpful staff and competitive pricing, while others report delivery failures, missing items and slow refunds. Product feedback ranges from praise for style and packaging to complaints about durability, colour mismatches and missing parts. Several reviewers call out inconsistent communication around deliveries and returns. If you shop with Dunelm, check product details and packaging photos, retain order and return documentation, and monitor delivery updates closely before raising refunds.
Examples from available reviews (Mar 2022 – Feb 2026).
Products were high quality, well priced and delivered with clear communication.
“The quality of the products exceeded my expectations;”
Delivery driver left parcel at neighbour despite clear gate signs.
“parcel was dumped at my neighbour's!”
Returned rug collected but refund not received after seven days.
“still no refund”
Helpful staff and good layout, but floor staff ignored customers.
“Floor staff ignore / do not acknowledge the customer.”
Reviews show mixed service: several mention helpful or punctual staff and delivery, while others report missed deliveries and in-store fulfilment problems.
Many reviewers note good prices and offers, but some report poor durability or unusable items, leading to concerns about overall value.
Website and store layout are often praised for being easy to use, while parking, excess packaging and some in-store issues are reported as negatives.
Customers report both strong product appearance and comfort and recurring problems such as missing parts, colour mismatches or premature wear.
Communication is a common complaint: reviewers cite missing delivery updates and slow or unhelpful refund/return correspondence more often than praise.
Overall impressions are mixed: many positive shopping and delivery experiences exist, but repeated reports of delivery and returns issues reduce consistency.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Item was delivered to the store and customer service blamed the customer.
“it was delivered to their store instead of my address.”
Regular shopper finds website easy to navigate and deliveries reliable.
“Their website is well laid out making it easy to navigate.”
Ordering online was easy and delivery updates were provided.
“I was kept up to date with delivery.”
Coffee table matched suite but required assembly unlike TV unit.
“part assembled and a lot more expensive than the TV unit.”
Website easy to navigate with great range, prices and quick delivery.
“Great website easy to navigate”
Heated throw works well, easy control and very cosy.
“the heat control is easy to use”
Failed to receive confirmation emails and customer service was unhelpful.
“I didn't receive a confirmation email which was very unsettling.”
Excellent quality and helpful staff, but pick-up signage needs improvement.
“hidden pick up sign needs better signage , Bristol store”
Curtains were high quality and well made; measuring service worked.
“service and quality was excellent.”
Website easy to use, prompt delivery and good value.
“The website is easy to use and gives all necessary info.”
Returned item received by Dunelm but refund still not issued.
“still no refund, sent an email again no response.”
Website easy to use; products good quality and recommended.
“Products are good quality. I'd recommend this company”
Blinds arrived quickly and well made but matching size inconsistent.
“Quick delivery and well made”
Sale product picked up quickly using mobile link; service great.
“all I had to do was click a link on my phone”
Efficient, friendly staff and reasonably priced, good products.
“Efficient friendly staff and surprisingly good stuff.”
Made-to-measure curtains matched pattern perfectly and were beautifully made.
“Very impressed with my made to measure curtains.”
Efficient returns and helpful staff made for a pleasant visit.
“this was done so efficiently and quickly by the lady that served me.”
Three items missing since January with no response from Dunelm.
“Still 3 items missing 30662900 since 11/01/26 no response from dunelm”
Store well laid out and offered lots of choice.
“Well laid out store with lots of choice”
Dunelm called beforehand and polite delivery staff placed item in reception.
“delivery men arrived after calling me in advance and were polite”
Opened duvet set deemed non-returnable due to small sticker and staff.
“this item is non returnable.”
Store staff appeared impatient and made the customer feel uncomfortable.
“rolled her eyes at me and made me feel very uncomfortable”
Next-day delivery failed and customer service was dismissive and unhelpful.
“chat advisor was very unhelpful and had a poor attitude throughout the conversation.”
Staff followed the customer around the store, causing distress.
“follow me around the store”
Curtains were poorly made with mismatched pattern and grain.
“pattern did not match properly across”
Unable to contact head office about delayed lights delivery.
“Trying to contact Dunelm head office to get an answer”
Customer felt disrespected by manager when seeking refunds without receipt.
“The managers attitude towards me was really disrespectful.”
Made-to-measure blinds arrived incorrect sizes and customer service unresponsive.
“all of them are useless as they are not the width I ordered.”
Product impossible to assemble due to mismatched screws and no refund.
“most of the screws don’t fit”
Items shown as in stock were not available and phone service was poor.
“Selling items not in stock.. that they show in stock .”
Delivery failed and customer service provided no resolution or updates.
“Didn't get any updates.”
Evri delivery failed and Dunelm gave no communication about cancellation.
“I received no communication from Dunelm whatsoever”
Click & Collect order mishandled with contradictory information and no accountability.
“I’ve genuinely never seen a company so disorganised.”
Returned items showed delivered but Dunelm refused refunds and gave no updates.
“I haven't received a refund”
Paint arrived a different colour and store refused refund with poor attitude.
“no refund on paints.”
Missing and damaged items reported but Dunelm did not respond.
“nao fui respondida”
Multiple customer service failures and poor product quality caused dissatisfaction.
“Small, Cheap and Nasty.”
Could not reach Chelmsford store or customer services; curtains uneven.
“Absolutely appalling Customer Service.”
Returned an open pillowcase but staff refused refund despite inconsistency.
“they wouldn’t take it back because it had been open”
Hallway rug was poor quality and not as described, but refunded promptly.
“Wasn't as described online at all.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Dunelm is a UK homewares and furnishings retailer operating an online store alongside physical branches. It sells bedding, curtains, furniture and home accessories and commonly offers delivery and store collection options. Consumers often consult reviews to compare product quality, delivery and return handling before purchasing.