Reviews Analysed
21
We Collect & Analyse Reviews
Dunelm
Experiences & Reviews
Dunelm is a UK homewares and furnishings retailer operating an online store alongside physical branches. It sells bedding, curtains, furniture and home accessories and commonly offers delivery and store collection options. Consumers often consult reviews to compare product quality, delivery and return handling before purchasing.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
18d
Overall Rating
3.3
Our Analysis
🎯
Service quality
Reviews show mixed service: several mention helpful or punctual staff and delivery, while others report missed deliveries and in-store fulfilment problems.
Share
Mixed
20%
💰
Value for money
Many reviewers note good prices and offers, but some report poor durability or unusable items, leading to concerns about overall value.
Share
Mixed
9%
⚡
User experience
Website and store layout are often praised for being easy to use, while parking, excess packaging and some in-store issues are reported as negatives.
Share
Mixed
15%
🔧
Product quality
Customers report both strong product appearance and comfort and recurring problems such as missing parts, colour mismatches or premature wear.
Share
Mixed
14%
📞
Communication
Communication is a common complaint: reviewers cite missing delivery updates and slow or unhelpful refund/return correspondence more often than praise.
Share
Weak
11%
⭐
Overall experience
Overall impressions are mixed: many positive shopping and delivery experiences exist, but repeated reports of delivery and returns issues reduce consistency.
Share
Mixed
32%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2022 – September 2025).
Dunelm: Making Home Styling Dreams Come True
"I recently purchased home furnishings from Dunelm, and I am thrilled with my experience. The website was easy to navigate with a vast selection of products to choose from. Once I placed my order, communication about the delivery process was clear and timely. The quality of the products exceeded my expectations; everything arrived in perfect condition, and it all looks stunning in my home! From bedding to furniture, Dunelm offers a wide variety of choices for every room in your house! I appreciated their reasonable prices that did not sacrifice quality or style. Without hesitation, I would recommend Dunelm as an exceptional source for those seeking beautiful new additions to their homes. Overall, my experience with Dunelm has been excellent - if you want great value and remarkable style for your home decor needs, look no further than this leading UK retailer."
Savion Rath
Collected.reviews
Mar 16, 2022
Featured for: Positive on product, site, communication
CRAP DELIVERY PEOPLE
"Please can you use Delivery people who can read I have three signs on my gate, and still, the parcel was dumped at my neighbour's! WHY? maybe I can ha..."
Hannah Matthews
Trustpilot
Sep 30, 2025
Featured for: Delivery dumped at neighbour complaint
I returned a rug
"I returned a rug , firstly had to wait for collection which it was yet still no refund, customer service is not helpful and I’m concerned on the amoun..."
Teddy D
Trustpilot
Sep 30, 2025
Featured for: Return refund delay complaint
Could be better
"The good points: 1. Love the layout of the store 2. Good selection of products on display 3. Really enjoyed the cafe 4. Lovely helpful staff: in the c..."
Padraig
Trustpilot
Sep 30, 2025
Featured for: Mixed in-store staff experience
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
H
Hannah Matthews
trustpilot.com
Sep 30, 2025
CRAP DELIVERY PEOPLE
Please can you use Delivery people who can read I have three signs on my gate, and still, the parcel was dumped at my neighbour's! WHY? maybe I can ha...
T
Teddy D
trustpilot.com
Sep 30, 2025
I returned a rug
I returned a rug , firstly had to wait for collection which it was yet still no refund, customer service is not helpful and I’m concerned on the amoun...
P
Peter Baker
trustpilot.com
Sep 30, 2025
The sheet was fine
The sheet was fine. The constant request for reviews is really beginning to piss me off. If I wasn’t hap...
M
Mrs Margaret Jane Nicholson
trustpilot.com
Sep 30, 2025
helpful staff and easy access to my…
helpful staff and easy...
L
Lesley Rose
trustpilot.com
Sep 30, 2025
Nice sofa
The delivery drivers arrived on time, were polite and carried the sofa in for me. I was able to remove the wrapping before tipping up the sofa in orde...
Y
Y Stockwell
trustpilot.com
Sep 30, 2025
Fitted kingsize sheets
I bought 2 kingsize fitted sheets as I like the fit and the feel and I had bought the same sheets 2 years before. Unfortunately, when rotating the use...
M
Malaika
trustpilot.com
Sep 30, 2025
Excellent customer service advisor she…
Excellent customer service advisor she was...
H
Holmes
trustpilot.com
Sep 30, 2025
Everything made very easy for my order…
Everything made very easy for my order to be...
L
Linda
trustpilot.com
Sep 30, 2025
Easy to find objects
The web site is grouped...
K
Kay Williams
trustpilot.com
Sep 30, 2025
Do not buy curtains and tie backs from…
Do not buy curtains and tie backs from this company! The colours don't match and they wont give you a refund! They keep responding stating I have a re...
b
brenda Hunter
trustpilot.com
Sep 30, 2025
Love Dunelm easy to get quick delivery…
Love Dunelm easy to get quick delivery and...
S
Sajal
trustpilot.com
Sep 30, 2025
I ordered the Lottie Ditsy floral…
I ordered the Lottie Ditsy floral single bed duvet set for my daughter moving to uni. We dropped her to university this weekend and when we opened the...
A
Angela
trustpilot.com
Sep 30, 2025
Excess Packaging
I ordered two rolls of wrapping paper along with some crockery. The orders came separately which I understand. However the size of box that the wrappi...
E
Ernest Nichols
trustpilot.com
Sep 30, 2025
no problems
...
R
Robert Wilson
trustpilot.com
Sep 30, 2025
Great service all round very happy…
Great service all roun...
M
M & E. Edwards
trustpilot.com
Sep 30, 2025
Went to dunel to purchase a shower…
Went to dunel to purchase a shower tention pole caddy.paid full price for it only to find out when igot home alot...
P
Padraig
trustpilot.com
Sep 30, 2025
Could be better
The good points: 1. Love the layout of the store 2. Good selection of products on display 3. Really enjoyed the cafe 4. Lovely helpful staff: in the c...
M
Miss Smith
trustpilot.com
Sep 30, 2025
No items received.
No items received. Booked for 22nd- no items/ no update from DHL or Dunhelm. Moved to 29th- no items/ no delivery/ no update fr...
R
Robert davies
trustpilot.com
Sep 30, 2025
Space Dunelm in Newport Road
Space Dunelm in Newport Road. You can’t get out of the car park. It took us nearly 2 hours to get out. I...
m
minxi
trustpilot.com
Sep 30, 2025
Great place for deals and offers
Always lots of offers on the dunelm store, whether it's bedding or...
Conclusion
Reviews for Dunelm are mixed: many customers appreciate easy website navigation, helpful staff and competitive pricing, while others report delivery failures, missing items and slow refunds. Product feedback ranges from praise for style and packaging to complaints about durability, colour mismatches and missing parts. Several reviewers call out inconsistent communication around deliveries and returns. If you shop with Dunelm, check product details and packaging photos, retain order and return documentation, and monitor delivery updates closely before raising refunds.