The single available review highlights strong in-store product quality and attentive, knowledgeable staff who provided care advice. Because this assessment is based on one review, conclusions are tentative and not representative of wider customer experience. Shoppers should seek additional reviews covering pricing, delivery and returns before deciding. If visiting in person, expect staff willing to advise on care; online buyers should confirm sizing, material details and return terms.
Examples from available reviews (Apr 2018 – Feb 2026).
Friendly staff, exceptional cashmere quality and a luxurious shopping experience
“The quality of their products is exceptional”
Reviewer describes friendly, knowledgeable in-store staff who assisted with selection and care guidance, reporting a positive service interaction.
No mention of price, discounts or perceived value in the available review; unable to judge value for money from this sample.
Single review reports a pleasant in-store shopping experience, noting attractive displays and an overall enjoyable visit.
Reviewer states products are of exceptional quality and that the cashmere is noticeably different compared with other materials.
Staff are described as communicative and informative, offering advice on care, history and maintenance of cashmere items.
The reviewer reports the visit exceeded expectations and indicates loyalty intent, reflecting a positive overall impression.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (2) · Reviews (1) · Quotes shortened · As of: February 2026
Product was stylish but ran very small; refund issued promptly.
“very small to size.”
Good service and high-quality, very lightweight cashmere.
“Good service and good quality cashmere.”
Gloves matched expectations and were exactly right.
“exactly what i was looking for.”
Company would not offer an exchange and size was very small.
“would not offer an exchange on a Christmas present.”
Price, quality and delivery were all top class.
“Price, quality and delivery were all top class.”
Item differed from website and return requests were repeatedly ignored.
“when tried to arrange return was repeatedly ignored.”
Company offered APO shipping but did not ship the package.
“the package was never shipped.”
Grandson loved the scarf and it looked great on him.
“absolutely loved this scarf”
Reviewer described two scarves as beautiful.
“2 beautiful scarves”
Product had beautiful quality and was delivered promptly.
“Beautiful quality and prompt delivery.”
Company was great with easy transaction and quick delivery.
“Great company, easy transaction ‘ quick delivery !”
Excellent quality and reasonable pricing; reviewer is a loyal customer.
“Excellent quality , reasonable price for cashmere items.”
Excellent quality; reviewer loves the poncho and will reuse it.
“Excellent quality & love my poncho!”
Ordering was easy; website helpful and delivery on time.
“Ordering was really easy and website was very helpful,and delivered on time.”
Product quality and price were good, but Parcelforce delivery was disastrous.
“using Parcelforce for delivery is a disaster.”
Scarf was super soft and bright; delivery arrived faster than expected.
“Super soft lambswool, bright colour”
Website was easy to use and scarf arrived ahead of time.
“Website easy to use, scarf arrived ahead of time”
Lambswool scarf was soft, excellent quality, and arrived on time.
“Lambswool tartan scarf lovely and soft”
Three sweaters arrived quickly with great quality and good savings.
“delighted with the quality and colours but better still was the price.”
Brief wait for delivery; scarf was lovely as a present.
“Brief wait for delivery, lovely scarf.”
Order taken then cancelled; company gave no response for weeks.
“No response from company for several weeks.”
I recently had the pleasure of shopping at Dunedin Cashmere and I must say, it was a delightful experience. As soon as I entered their store located on Edinburgh's famous Royal Mile, I was immediately captivated by the beautiful display of cashmere clothing and accessories.
What really stood out to me was their specialization in cashmere; a luxury material that has become an integral part of the long-standing Scottish tradition for luxury textiles. The quality of their products is exceptional, and you can truly see and feel the difference compared to other materials.
The staff were incredibly friendly and knowledgeable about all aspects of cashmere, from its history to how it should be cared for. They were more than happy to help me find exactly what I was looking for while also providing additional advice on maintenance and care.
Overall, my experience at Dunedin Cashmere exceeded every expectation I had. From their luxurious products to their top-notch customer service, they certainly have earned my loyalty as a customer.
Delivery was slow-ish and the item was unsuitable; returned for refund.
“Delivery slow-ish, item not suitable.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Dunedin Cashmere is a retailer focused on cashmere garments and accessories. Consumers researching the brand typically check product materials, care instructions, sizing and return policies. When evaluating Dunedin Cashmere, look for independent reviews that mention product durability, customer service and any available shipping or in-store purchasing details.