Many customers praise the softness and finish of Dunedin Cashmere items, especially scarves, ponchos, gloves, and sweaters. Several reviewers say ordering online is simple and product pages are clear. Others describe major problems after purchase, including cancelled orders, ignored return requests, and parcels that were never sent. These service issues ended with refunds for some, while others say their complaints were not resolved.
Examples from available reviews (Apr 2018 – Mar 2026).
Order taken then cancelled; company gave no response for weeks.
“No response from company for several weeks.”
Company would not offer an exchange and size was very small.
“would not offer an exchange on a Christmas present.”
Company offered APO shipping but did not ship the package.
“the package was never shipped.”
Excellent quality and reasonable pricing; reviewer is a loyal customer.
“Excellent quality , reasonable price for cashmere items.”
Several reviews describe breakdowns in fulfilment and after-sales help. Customers mention orders being cancelled with no reply, exchanges being refused, and return requests going unanswered. Fewer reviews describe refunds or helpful support from staff.
Some shoppers point to reasonable prices and clear savings when buying multiple items. They tie value to fabric quality and workmanship. Direct complaints about poor value are rare.
Many customers say the site is easy to use, pages are helpful, and checkout is straightforward. Several reviews mention deliveries arriving on time or earlier than expected for items that were received. Separate complaints cite delivery-partner issues, which lower satisfaction in those cases.
Most comments describe soft, well-finished cashmere and lambswool that matches the product descriptions. Reviewers like the colours, drape, and the fit of accessories such as scarves and gloves. A small number mention sizing issues or items that did not meet expectations.
Several reviews say enquiries went unanswered, with repeated messages about returns and cancellations ignored. Other reviews mention clear order confirmations and useful product information online. Communication problems show up mainly in low-rated feedback.
Feedback splits between high satisfaction with product quality and strong frustration when service and fulfilment fail. Buyers who received their orders typically report good impressions of the items. Those dealing with cancelled orders, parcels that were not shipped, or ignored returns describe ongoing, unresolved problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (2) · Reviews (1) · Quotes shortened · As of: March 2026
Product was stylish but ran very small; refund issued promptly.
“very small to size.”
Good service and high-quality, very lightweight cashmere.
“Good service and good quality cashmere.”
Gloves matched expectations and were exactly right.
“exactly what i was looking for.”
Company would not offer an exchange and size was very small.
“would not offer an exchange on a Christmas present.”
Price, quality and delivery were all top class.
“Price, quality and delivery were all top class.”
Item differed from website and return requests were repeatedly ignored.
“when tried to arrange return was repeatedly ignored.”
Company offered APO shipping but did not ship the package.
“the package was never shipped.”
Grandson loved the scarf and it looked great on him.
“absolutely loved this scarf”
Reviewer described two scarves as beautiful.
“2 beautiful scarves”
Product had beautiful quality and was delivered promptly.
“Beautiful quality and prompt delivery.”
Company was great with easy transaction and quick delivery.
“Great company, easy transaction ‘ quick delivery !”
Excellent quality and reasonable pricing; reviewer is a loyal customer.
“Excellent quality , reasonable price for cashmere items.”
Excellent quality; reviewer loves the poncho and will reuse it.
“Excellent quality & love my poncho!”
Ordering was easy; website helpful and delivery on time.
“Ordering was really easy and website was very helpful,and delivered on time.”
Product quality and price were good, but Parcelforce delivery was disastrous.
“using Parcelforce for delivery is a disaster.”
Scarf was super soft and bright; delivery arrived faster than expected.
“Super soft lambswool, bright colour”
Website was easy to use and scarf arrived ahead of time.
“Website easy to use, scarf arrived ahead of time”
Lambswool scarf was soft, excellent quality, and arrived on time.
“Lambswool tartan scarf lovely and soft”
Three sweaters arrived quickly with great quality and good savings.
“delighted with the quality and colours but better still was the price.”
Brief wait for delivery; scarf was lovely as a present.
“Brief wait for delivery, lovely scarf.”
Order taken then cancelled; company gave no response for weeks.
“No response from company for several weeks.”
I recently had the pleasure of shopping at Dunedin Cashmere and I must say, it was a delightful experience. As soon as I entered their store located on Edinburgh's famous Royal Mile, I was immediately captivated by the beautiful display of cashmere clothing and accessories.
What really stood out to me was their specialization in cashmere; a luxury material that has become an integral part of the long-standing Scottish tradition for luxury textiles. The quality of their products is exceptional, and you can truly see and feel the difference compared to other materials.
The staff were incredibly friendly and knowledgeable about all aspects of cashmere, from its history to how it should be cared for. They were more than happy to help me find exactly what I was looking for while also providing additional advice on maintenance and care.
Overall, my experience at Dunedin Cashmere exceeded every expectation I had. From their luxurious products to their top-notch customer service, they certainly have earned my loyalty as a customer.
Delivery was slow-ish and the item was unsuitable; returned for refund.
“Delivery slow-ish, item not suitable.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Dunedin Cashmere designs and sells cashmere and lambswool clothing and accessories. The range includes scarves, ponchos, gloves, and sweaters in several colours and finishes. It sells through an e-commerce website with fabric details, care guidance, and sizing information. Customers can order online and view product photos and descriptions.