Many reviewers describe early material problems, including soles coming apart, cracked leather, and peeling. Multiple customers say payments were not returned, parcels went missing, and replies took a long time. Several shoppers also praise quick in-store help, fast replacements, and occasional long-lasting wear. Gaps in tracking and slow refunds come up repeatedly.
Examples from available reviews (Dec 2021 – Mar 2026).
Sole separated after two months and customer service wouldn't assist.
“the sole has broken apart from the shoes as the glue has disconnected.”
Paid but never received goods, two months fighting for resolution.
“Took my money - no goods - 2 months of fighting to get what I paid for”
Missing parcel was replaced promptly and customer service kept me updated.
“they sent a replacement immediately after and kept me in the loop.”
My name is Derek,,from Ireland. I just purchased for my wife, 2 pairs of ladies sandals. I have ox blood shoe, black shoe , soft leather shoes. I boug...
“My name is Derek,,from Ireland. I just purchased for my wife, 2 pairs of ladies sandals. I have ox blood shoe, black shoe , soft leather shoes. I boug...”
Many complaints focus on late dispatch, missing parcels, and slow refunds. Some store teams and individual agents get praise for quick replacements and helpful in-person support.
Repeated reports of boots failing after short use weaken the value for many buyers. A smaller group points to lasting pairs and fast refunds as exceptions.
Several customers mention comfort from the first wear and a good fit. Others describe poor wearability, foot wounds, and ask for more vegan options.
Most negative reviews point to soles separating, leather cracking or splitting, peeling, and rivets failing. A minority describe standout longevity, including isolated cases of decades of wear.
Reviewers often mention missing order confirmations, deliveries without tracking, and messages that went unanswered. Some customers report clear, timely updates from support, including replacement notices.
Reviews split between strongly negative stories and clearly positive experiences. Many negative accounts pair product failure with unresponsive support, while positive ones highlight quick in-store help and replacements that worked out.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Two pairs of boots fell apart after short use.
“Poor quality.”
Boots split after under a year despite expected durability.
“they split all the way to the inner fabric.”
Returned three items but only one refund, no customer response.
“I returned all 3 items in my delivery however have only been refunded for 1.”
Boots caused foot wound and were hard to walk in.
“Dad quality, so hard to walk in this like concert shoes.”
Shoes fell apart within a week and returns were obstructed.
“I bought shoes and they fell apart 7 days after purchase!”
Order received with no confirmation and poor customer service.
“received no email confirmation for my purchase.”
Three contact attempts had no reply about missing £200 boots.
“3 attempts to contact them with no reply”
Customer service replied promptly and was very helpful.
“The customer service replied in a timely manner and was beyond helpful.”
Company sent wrong item and refused to correct without refund and repurchase.
“they sent me the wrong item and wouldn't let me send wrong item back”
Sole tore off and promised replacement never arrived or was answered.
“the sole started cracking and eventually completely tore off.”
Rivets and construction failed shortly after purchase.
“First rivet disconnect after ONE week, second one after one month.”
Customer support offered quick refund for faulty loafers.
“offered me a refund since the loafers were out of stock.”
Boots fell apart under two years and customer service failed to help.
“They lasted less than 2 years and they are falling apart.”
Customer service helped generate return labels after website issues.
“we finally managed to get the Royal Mail returns labels generated”
Received wrong items and waited two weeks for refund without resolution.
“I ordered a pair of sandals and got 4 pairs of brogues instead.”
Platform shoes had internal wear and became unwearable; support unhelpful.
“These shoes are defective and unwearable.”
Customer service was unhelpful and refused to accept responsibility.
“I was met with unhelpful responses and a refusal to take responsibility.”
Order went untracked and sold out without notification, causing work problems.
“never received any tracking or updates.”
Return processed quickly and refund issued within a week.
“I got a full refund processed in under a week.”
Faulty sandals were replaced quickly after contacting customer service.
“they were replaced after a quick chat with their great customer service.”
I recently visited the Dr. Martens store at Northridge Mall. I wanted to learn more about my purchase, as I wanted to clean my shoes before using them, and was harassed by the attendants. They kept following me and I felt pushed into buying something that would not add any value to my experience at the store. I walked out when I realized that they were not trying to be customer-friendly, but just focused on making sales.I didn’t like the harassment from the store despite it having quality products. I would not recommend it either to people who are inquisitive like me because it’s disappointment awaiting you!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Dr. Martens is a global footwear brand that designs and sells boots, shoes, sandals, and accessories. It offers leather and non-leather (vegan) lines through its online store and physical shops. The range includes high-top boots, loafers, sandals, and casual shoes in various finishes and sizes. Customers order through the official website or buy in-store, with support channels covering orders, returns, and general enquiries.