Reviews Analysed
21
We Collect & Analyse Reviews
Down Your High Street
Experiences & Reviews
Down Your High Street is a UK-based online marketplace that lists products from independent high-street retailers. The site aggregates third‑party shop listings so customers buy from individual sellers through the platform. Product search, ordering and post-sale fulfilment are handled by the listed retailers and the platform, so delivery, returns and customer support can involve both the marketplace and the merchant.
Overview & Key Metrics
Positive Sentiment
38%
Latest Review
30d
Overall Rating
2.5
Our Analysis
🎯
Service quality
Delivery and fulfilment experiences vary: many reviewers report cancellations or non-delivery, while others describe prompt dispatch and accurate orders.
Share
Weak
22%
💰
Value for money
Mixed comments on price and payments: some shoppers found good deals, others raised concerns about overpricing, money taken and delayed refunds.
Share
Weak
12%
⚡
User experience
Site and purchase flow receive praise from some for ease of finding items, but others report clunky platform behaviour and guest‑checkout limitations.
Share
Weak
22%
🔧
Product quality
A small number of reviews note items arrived as described and well packaged; few reviews focus directly on long‑term product quality.
Share
Mixed
4%
📞
Communication
Several reviewers report unresponsive or generic email replies and difficulty contacting support; a minority note timely, helpful responses.
Share
Weak
15%
⭐
Overall experience
Overall impressions are divided: some customers report smooth, quick purchases; a larger set report non-delivery, cancelled orders and refund problems.
Share
Weak
24%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
I placed an order on 10th nov for a…
"I placed an order on 10th nov for a birthday gift not arrived have emailed..."
Julie
Trustpilot
Sep 30, 2025
Featured for: No delivery, no response
Fast delivery and brilliant good…
"Fast delivery and brilliant good quality items, a pleasure to dea..."
Kym Cruddas
Trustpilot
Sep 30, 2025
Featured for: Fast delivery, good quality
Ignored when requesting a refund
"I do like the concept of DYHS helping small independent businesess. However, I ordered some high value goods costing over £700 in May only to find out..."
Gee Anderson
Trustpilot
Sep 30, 2025
Featured for: High-value order, delayed refund
Pointless middleman - go direct to the retailer and save yourself a lot of hassle
"I assume by the name, this website is supposed to act as a 'middleman' for shops on the high street who don't have an outlet online. With more establi..."
A customer
Trustpilot
Sep 30, 2025
Featured for: Platform clunky; told contact retailer
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
H
Helen
trustpilot.com
Sep 30, 2025
I placed an order on 2 Nov
I placed an order on 2 Nov. I have still not received the item and have only received a non committal, general reply e mail which was of no help whats...
J
Julie
trustpilot.com
Sep 30, 2025
I placed an order on 10th nov for a…
I placed an order on 10th nov for a birthday gift not arrived have emailed...
S
Smith
trustpilot.com
Sep 30, 2025
Still waiting for an item for a…
Still waiting for an item for a birthday that hasn’t arrived. No response from them either. I checked out as a guest &...
H
Haliday Hall
trustpilot.com
Sep 30, 2025
AVOID
Avoid this company ordered something from them a month ago and never received it and the email address on the site to con...
K
Kerry
trustpilot.com
Sep 30, 2025
My order still hasn’t arrived after 2…
My order still hasn’t arrived after 2 weeks and I can’t get hold of downyourhighstreet. I’ve emailed twice with no reply from them. No number for me...
C
Ciaran David Roberts
trustpilot.com
Sep 30, 2025
SHOCKING SERVICE
Shocking customer service. I had ordered a pair of work boots and the next day they were cancelled without reason. Ever since I’ve sent emails asking...
A
Amelia
trustpilot.com
Sep 30, 2025
Items ordered not received
Items ordered not received. Multiple attempts to contact...
G
Gee Anderson
trustpilot.com
Sep 30, 2025
Ignored when requesting a refund
I do like the concept of DYHS helping small independent businesess. However, I ordered some high value goods costing over £700 in May only to find out...
D
Dave Baker
trustpilot.com
Sep 30, 2025
Had a look at the games consoles…
Had a look at the games consoles section and noticed they sell a Nintendo Switch for £449!?! That's daylight robbery!! Brand new has...
F
Fiona Ivin
trustpilot.com
Sep 30, 2025
All Good
Nothing to say - it worked and I was pleased with my purch...
Y
Yvone
trustpilot.com
Sep 30, 2025
Not received my orders
...
L
Laura Arnold
trustpilot.com
Sep 30, 2025
Seems to be a recurring theme looking…
Seems to be a recurring theme looking back at all the previous reviews. Item ordered, money taken from bank account, not delivered and no r...
A
Andrew Wood
trustpilot.com
Sep 30, 2025
Excellent service
Item arrived as described and well-packed. No issues and ve...
D
Debbie
trustpilot.com
Sep 30, 2025
Great service
Quick delivery and a nice little personal note fro...
K
Kym Cruddas
trustpilot.com
Sep 30, 2025
Fast delivery and brilliant good…
Fast delivery and brilliant good quality items, a pleasure to dea...
A
Amara
trustpilot.com
Sep 30, 2025
DO NOT RECOMMEND
I ordered a summery cross body bag from Ansari Boutique (which is one of the shops within DownYourHighStreet). Shipping time was 2-3 working days but...
l
lee burnett
trustpilot.com
Sep 30, 2025
Excellent website
Excellent website, easy to find what I was looking for and make the purchase...
J
John Maguire
trustpilot.com
Sep 30, 2025
Great service
Great service! Goods ordered and...
A
A customer
trustpilot.com
Sep 30, 2025
Pointless middleman - go direct to the retailer and save yourself a lot of hassle
I assume by the name, this website is supposed to act as a 'middleman' for shops on the high street who don't have an outlet online. With more establi...
J
Joy Gatenby
trustpilot.com
Sep 30, 2025
Excellent
Excellent! Found sandals that were out of stock everywhere els...
Conclusion
Reviews for Down Your High Street show a mixed picture: multiple customers praise quick delivery, accurate descriptions and good packaging, while a larger set report non-delivery, cancelled orders and slow or non-existent responses. Several reviewers describe difficulty obtaining refunds or contacting support, particularly for higher‑value orders. If you choose to buy via this marketplace, consider checking the individual seller’s contact and fulfilment terms, prefer payment by credit card for added protection, and allow extra time for dispatch. Reading the specific seller listing and recent reviews for that merchant can help set expectations before purchase.