Many reviews say orders never arrived and customer support did not reply after repeated attempts. Several customers mention orders being cancelled and refunds taking a long time. Others describe quick delivery, accurate listings and items arriving well packed. Overall, reviews split between unresolved delivery issues and smooth, reliable fulfilment.
Examples from available reviews (Dec 2021 – Mar 2026).
Birthday gift not arrived and emails received no response.
“have emailed 3 times no response.money had left my account”
Platform acted as middleman and customer support was unhelpful.
“They simply told me to contact the retailer”
Fast delivery and very good quality items; reviewer will buy again.
“Fast delivery and brilliant good quality items”
Customer support was efficient and delivery was fast and accurate.
“Customer service is brilliant, some of the best I've had to deal with on the internet!”
Service comments fall into two clear themes. Many reviews mention cancelled orders and refunds that are slow or never arrive. Other reviewers describe quick fulfilment and on-time delivery.
Few reviews discuss price. One calls out a very high listing price for a game console, while another highlights finding a great price on a purchase.
Several reviewers say the site is easy to use and made buying quick. Some mention finding items that were out of stock elsewhere and receiving personal touches from sellers. Fewer reviews say being unable to contact sellers spoiled the experience.
When items arrive, product feedback is mostly positive. Reviewers say products matched the description, came well packed and felt good quality. These comments show up often for gift and homeware orders.
Most negative reviews focus on poor communication. Many mention emails going unanswered, contact addresses that did not work and no updates on delayed orders. A smaller number praise helpful, responsive customer service.
Reviews show a sharp divide between low ratings tied to unresolved orders and high ratings for successful purchases. Satisfaction largely hinges on whether the order arrives and whether support responds. This contrast comes up repeatedly.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Order not received and customer service reply was unhelpful.
“only received a non committal, general reply e mail”
Birthday gift not arrived and emails received no response.
“have emailed 3 times no response.money had left my account”
Birthday item not delivered and the company did not respond.
“Still waiting for an item for a birthday that hasn’t arrived.”
Order never arrived and contact email on site does not work.
“the email address on the site to contact them doesn’t work”
Order unreceived and unable to contact them or the seller.
“I’ve emailed twice with no reply from them.”
Order cancelled and refund delayed with poor customer service.
“Shocking customer service.”
Ordered items not received and both seller and platform ignored contact.
“Items ordered not received.”
Refund promised but not received and communications went unanswered.
“no response.”
Product priced far higher than expected for a Nintendo Switch.
“they sell a Nintendo Switch for £449!?! That's daylight robbery!!”
Purchase worked and reviewer was pleased with the product.
“it worked and I was pleased with my purchase”
Orders were not received by the customer.
“Not received my orders”
Money taken but items not delivered and customer service unresponsive.
“money taken from bank account, not delivered and no response”
Item arrived as described, well packed, and customer was happy.
“Item arrived as described and well-packed.”
Quick delivery with a personal note from the seller was appreciated.
“a nice little personal note from the seller”
Fast delivery and very good quality items; reviewer will buy again.
“Fast delivery and brilliant good quality items”
Order delayed over two weeks with no response and cancelled receipt.
“no update from them”
Website was easy to use and purchase was made at great price.
“Excellent website, easy to find what I was looking for”
Goods ordered and delivered within two days; reviewer very happy.
“Goods ordered and delivered in 2 days.”
Platform acted as middleman and customer support was unhelpful.
“They simply told me to contact the retailer”
Found out-of-stock sandals, received prompt delivery and was delighted.
“Found sandals that were out of stock everywhere else I had looked.”
Hi, I had a great experience dealing with Down Your High Street. I found them through Google Search, and they have been able to help me in selecting the most suitable product at the right price. I can say that their customer support is really efficient. I asked them all the questions and they responded without any delay. I am amazed at how fast the delivery is. I received my item just two days after making the payment. It was all according to what was described and I believe it is a nice find on Google Search! Customer service is brilliant, some of the best I've had to deal with on the internet! Highly recommended!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Down Your High Street runs an online marketplace that links independent UK retailers with shoppers. It lists products across areas such as gifts, homeware, fashion and personalised items. Customers buy through one website with search, product pages, seller storefronts and a checkout that takes payments for sellers. Retailers provide the product descriptions and images, and the platform supports order fulfilment between buyers and those sellers.