Reviews for Down Your High Street show a mixed picture: multiple customers praise quick delivery, accurate descriptions and good packaging, while a larger set report non-delivery, cancelled orders and slow or non-existent responses. Several reviewers describe difficulty obtaining refunds or contacting support, particularly for higher‑value orders. If you choose to buy via this marketplace, consider checking the individual seller’s contact and fulfilment terms, prefer payment by credit card for added protection, and allow extra time for dispatch. Reading the specific seller listing and recent reviews for that merchant can help set expectations before purchase.
Examples from available reviews (Dec 2021 – Feb 2026).
Birthday gift not arrived and emails received no response.
“have emailed 3 times no response.money had left my account”
Fast delivery and very good quality items; reviewer will buy again.
“Fast delivery and brilliant good quality items”
Refund promised but not received and communications went unanswered.
“no response.”
Platform acted as middleman and customer support was unhelpful.
“They simply told me to contact the retailer”
Delivery and fulfilment experiences vary: many reviewers report cancellations or non-delivery, while others describe prompt dispatch and accurate orders.
Mixed comments on price and payments: some shoppers found good deals, others raised concerns about overpricing, money taken and delayed refunds.
Site and purchase flow receive praise from some for ease of finding items, but others report clunky platform behaviour and guest‑checkout limitations.
A small number of reviews note items arrived as described and well packaged; few reviews focus directly on long‑term product quality.
Several reviewers report unresponsive or generic email replies and difficulty contacting support; a minority note timely, helpful responses.
Overall impressions are divided: some customers report smooth, quick purchases; a larger set report non-delivery, cancelled orders and refund problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order not received and customer service reply was unhelpful.
“only received a non committal, general reply e mail”
Birthday gift not arrived and emails received no response.
“have emailed 3 times no response.money had left my account”
Birthday item not delivered and the company did not respond.
“Still waiting for an item for a birthday that hasn’t arrived.”
Order never arrived and contact email on site does not work.
“the email address on the site to contact them doesn’t work”
Order unreceived and unable to contact them or the seller.
“I’ve emailed twice with no reply from them.”
Order cancelled and refund delayed with poor customer service.
“Shocking customer service.”
Ordered items not received and both seller and platform ignored contact.
“Items ordered not received.”
Refund promised but not received and communications went unanswered.
“no response.”
Product priced far higher than expected for a Nintendo Switch.
“they sell a Nintendo Switch for £449!?! That's daylight robbery!!”
Purchase worked and reviewer was pleased with the product.
“it worked and I was pleased with my purchase”
Orders were not received by the customer.
“Not received my orders”
Money taken but items not delivered and customer service unresponsive.
“money taken from bank account, not delivered and no response”
Item arrived as described, well packed, and customer was happy.
“Item arrived as described and well-packed.”
Quick delivery with a personal note from the seller was appreciated.
“a nice little personal note from the seller”
Fast delivery and very good quality items; reviewer will buy again.
“Fast delivery and brilliant good quality items”
Order delayed over two weeks with no response and cancelled receipt.
“no update from them”
Website was easy to use and purchase was made at great price.
“Excellent website, easy to find what I was looking for”
Goods ordered and delivered within two days; reviewer very happy.
“Goods ordered and delivered in 2 days.”
Platform acted as middleman and customer support was unhelpful.
“They simply told me to contact the retailer”
Found out-of-stock sandals, received prompt delivery and was delighted.
“Found sandals that were out of stock everywhere else I had looked.”
Hi, I had a great experience dealing with Down Your High Street. I found them through Google Search, and they have been able to help me in selecting the most suitable product at the right price. I can say that their customer support is really efficient. I asked them all the questions and they responded without any delay. I am amazed at how fast the delivery is. I received my item just two days after making the payment. It was all according to what was described and I believe it is a nice find on Google Search! Customer service is brilliant, some of the best I've had to deal with on the internet! Highly recommended!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Down Your High Street is a UK-based online marketplace that lists products from independent high-street retailers. The site aggregates third‑party shop listings so customers buy from individual sellers through the platform. Product search, ordering and post-sale fulfilment are handled by the listed retailers and the platform, so delivery, returns and customer support can involve both the marketplace and the merchant.