Many reviewers highlight Dower & Hall’s attentive, face-to-face service and quick fixes. Several describe the jewellery as beautifully designed and well finished. Others report clear quality problems on some pieces, including plating coming off and skin reactions. One reviewer also pointed to identical reviews posted by the same users.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer service sent a replacement to the home and resolved the issue.
“Went above and beyond with customer service sending me replacement to my home address!”
Handmade jewellery is beautifully designed and consistently high quality.
“always fantastic quality.”
Gold vermeil wore off after light use; product felt like costume jewellery.
“it turned out to be inexpensive costume jewellery presented in attractive packaging.”
Reviewer noticed multiple identical reviews posted by the same users.
“multiple identical reviews posted by the same users.”
Several reviews mention quick, hands-on help, including free adjustments, repairs, and replacements sent out. Customers often describe store staff as helpful and fast to respond when problems come up. Most comments about staff focus on these positive service experiences.
Some reviewers say the jewellery combines appealing design with a good price. Others point to fast plating wear and skin reactions, and rate certain items as poor value. Both views show up in the reviews.
Customers describe an easy buying process, with quick delivery and free engraving on some orders. Reviewers also note good experiences buying gifts and receiving care in-store. Positive comments about the shopping journey appear often.
Many reviews praise the pieces as delicate, timeless, and high quality. Separate negative accounts describe gold vermeil wearing away and jewellery turning skin green. Feedback clearly splits between happy owners and customers who report material failures.
One reviewer noted multiple identical reviews posted by the same users, raising a specific trust concern. No other communication issues appear in the sample. This point comes up only once in the reviews.
Reviews repeatedly praise customer service and design, while also returning to specific complaints about plating and skin reactions. They include both very positive in-store solutions and distinct product quality failures. Concerns about duplicated reviews appear only once.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (13) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer noticed multiple identical reviews posted by the same users.
“multiple identical reviews posted by the same users.”
Gold vermeil wore off after light use; product felt like costume jewellery.
“it turned out to be inexpensive costume jewellery presented in attractive packaging.”
Customer service sent a replacement to the home and resolved the issue.
“Went above and beyond with customer service sending me replacement to my home address!”
Customer service adjusted bracelet lengths promptly and at no cost.
“Incredible customer service.”
Beautifully designed jewellery offered at a great price.
“Always beautifully designed jewellery at great price”
Handmade jewellery is beautifully designed and consistently high quality.
“always fantastic quality.”
Necklace had great detail, free engraving and quick delivery.
“It's beautiful. Great detail.”
Customer service was excellent and responsive.
“Excellent customer service”
Jewellery turned the reviewer's fingers green and was very poor quality.
“The jewelry turned my fingers green.”
Bought rose-themed earrings and expects wife will be thrilled.
“thanks for the excellent work ethic as well.”
Shop staff were very helpful and I am delighted with the ring.
“they couldn't be more helpful.”
Staff fixed broken earring backs promptly and without charge.
“Amazing. Stunning jewellery, lovely staff.”
Beautiful, delicate, timeless pieces enjoyed when worn together.
“Such beautiful, delicate, timeless pieces.”
I bought a gold bracelet from Dower & Hall and I liked it so much. It fits my wrist well and is made of quality material. I was looking for a high-quality bracelet as a gift for my girlfriend and I found it. The gold bracelet which I bought is really fitting for me in terms of quality, styles and price. I am apparently a customer for Dower & Hall if you have a plan to buy any product of jewelry, so please use this medium to seek more information. Best regards and keep up your excellent work. In the past month, I have already ordered a couple more products from them and will shop with them again.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Dower & Hall is a British jewellery brand that designs and sells necklaces, bracelets, rings, and earrings. It offers collections in metals such as gold vermeil and sterling silver, with pieces finished by hand. Customers can shop online or visit UK boutiques. Product pages typically list materials, sizing, and care tips to help buyers choose and look after items.