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We Collect & Analyse Reviews

Dower & Hall
Experiences & Reviews

Dower & Hall is a British jewellery designer and retailer known for handcrafted silver and gold‑tone pieces sold online and via physical shops. The brand is often searched by consumers looking for artisanal necklaces, bracelets and rings, in addition to services such as engraving, resizing and repairs. When researching Dower & Hall, consumers typically check product materials, aftercare policies and in‑store service experiences.

Overview & Key Metrics

Reviews Analysed 11
Positive Sentiment 91%
Latest Review 13d
Overall Rating
4.5

Our Analysis

🎯

Service quality

Multiple reviewers report helpful, friendly staff and timely, professional customer service, including complimentary alterations and repairs.

Share
15%
Strong
💰

Value for money

Several reviewers mention reasonable pricing and complimentary services (engraving, resizing), while one review describes the items as cheap quality.

Share
13%
Strong
⚡

User experience

Customers note good fit and sizing, appropriate chain length, quick delivery and positive in‑store experiences with workshop follow‑up.

Share
13%
Strong
🔧

Product quality

Most reviewers describe jewellery as well‑made, detailed and handcrafted; one reviewer reported discolouration and described poor quality.

Share
25%
Strong
📞

Communication

Some reviewers praise timely, friendly responses and helpful workshop contact; communication is not mentioned in the majority of reviews.

Share
8%
Mixed
⭐

Overall experience

Overall impressions are positive with repeat buyers and recommendations, though there is a single strongly negative account of quality.

Share
26%
Strong

View all 11 public customer reviews – filtered by relevance →

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Data Collection

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 11 reviews

All Customer Reviews

Sources: Trustpilot (10) · Collected.reviews (1) · Quotes shortened · As of: September 2025

J
Jackie
trustpilot.com Sep 30, 2025

Incredible customer service

Incredible customer service. I recently bought a bracelet and asked for it to be made slightly longer as I like to wear my jewellery quite loosely. Th...

K
Karen Cooper
trustpilot.com Sep 30, 2025

Fantastic company

Always beautifully designe...

C
Consumer
trustpilot.com Sep 30, 2025

Lovely handmade jewellery

Lovely handmade jewellery which is beautifully desig...

D
Daniel
trustpilot.com Sep 30, 2025

Great

I came across this company on Google when looking for a new necklace. They had a few I liked, but carried on looking around elsewhere. Eventually I de...

S
Shona
trustpilot.com Sep 30, 2025

Excellent customer service

...

A
Allison
trustpilot.com Sep 30, 2025

The jewelry turned my fingers green

The jewelry turned my fingers green. Very cheap and terrible quality. They...

S
Steve Sinnott
trustpilot.com Sep 30, 2025

Great Earrings my Wife will love them.

I had bought my wife 2 pairs of Earrings and she wanted to have 3 sets on the same theme = a rose but wear them together, honestly it was struggle to...

M
Ms Bradley
trustpilot.com Sep 30, 2025

Silver and 9ct gold blue sapphire marquise ring

I would like to say that your staff that work in Princess Square are fantastic. Visited your shop twice on a Sunday...

L
Lynsey
trustpilot.com Sep 30, 2025

Amazing.

Amazing. Stunning jewellery, lovely staff. Handcrafted jewellery and I have received and bought multiple items over the last few years. Any issues the...

Y
YMB
trustpilot.com Sep 30, 2025

Beautiful and timeless jewellery

Such beautiful, delicate, timeless pieces. The gold vermeil dotty necklace and shell story...

D
Damian
Collected.reviews Dec 07, 2021

gold bracelet

I bought a gold bracelet from Dower & Hall and I liked it so much. It fits my wrist well and is made of quality material. I was looking for a high-quality bracelet as a gift for my girlfriend and I found it. The gold bracelet which I bought is really fitting for me in terms of quality, styles and price. I am apparently a customer for Dower & Hall if you have a plan to buy any product of jewelry, so please use this medium to seek more information. Best regards and keep up your excellent work. In the past month, I have already ordered a couple more products from them and will shop with them again.

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Conclusion

Reviews of Dower & Hall show consistent praise for in‑store staff, prompt customer service and free or complimentary adjustments such as engraving and resizing. Many buyers describe jewellery as well designed, handcrafted and detailed, with repeat purchases and recommendations common. A small number of reviews highlight issues: one strongly negative review reports discolouration and questions product quality. Prospective buyers may weigh frequent positive reports of repairs and helpful staff against that single quality complaint and check warranty, aftercare and materials information before purchasing.