Customers often mention fast delivery, simple online ordering, and helpful staff. Many praise sturdy beds and comfortable mattresses at competitive prices. A smaller group report wrong deliveries, damaged parts, or poor in-store interactions.
Examples from available reviews (Jun 2017 – Feb 2026).
Easy online ordering with fast delivery and perfect beds.
“Great all round service.”
Storage bed cheaper than competitors, arrived quickly and excellent quality.
“It was priced lower than most places.”
Received wrong bed twice and received no refund or responses.
“it was the wrong bed again!!!”
Damaged headboard and poor base workmanship; company eventually agreed replacement.
“Email company about the damaged and was told to glue back of headboard”
Many customers say after-sales support is quick and fixes are practical. Staff arranged replacements, sent missing parts the next day, and organised bespoke manufacturing within 48 hours. A smaller number describe missed deliveries and one report of rude behaviour in store.
Reviewers often point to sharp pricing on storage divans and zip-link beds. Several say prices are lower than other retailers while build quality stays acceptable. Many value-for-money comments also mention fast delivery.
Customers regularly describe the website as easy to use and the two-part divan as simple to assemble. Delivery booking and email confirmations are often called clear and helpful. One repeated issue is a mattress sliding on an anti-slip base.
Many reviews highlight comfortable mattresses, solid build, and careful packaging. Fewer mention damaged headboards, uneven base workmanship, or mishandling by couriers. When damage happened, some customers say the company arranged replacements.
Customers often mention detailed delivery emails, prompt updates, and useful order confirmations. A minority report unanswered calls, calls handled by third parties, and replies that felt unhelpful or off-topic. Complaints about communication appear less often than praise for updates.
Feedback runs from enthusiastic five-star recommendations to occasional one-star complaints. The biggest differences show up in delivery accuracy, staff interactions, and follow-up communication. Most comments centre on quick service and satisfaction with the products, alongside a noticeable minority describing serious service failures.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (16) · Reviewcentre (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Asked for delivery clarity and received a lecture about Covid instead.
“received a lecture from a customer service representative on the presence of Covid”
Delighted with Windsor 6ft zip link bed's price and quality.
“Bought a Windsor 6ft zip link bed - delighted with price and quality.”
Delivered twelve contract beds meeting all requirements with excellent comfort.
“they matched every single one without error.”
Affordable double divan with good mattress and excellent service.
“very nice double divan with good quality mattress”
Helpful ordering and early delivery when bed needed at short notice.
“the bed was delivered three days early”
Bed provided best night's sleep and an excellent buying process.
“gave me best nights sleep ever”
Deliverymen were polite, caring, patient and provided quality customer service.
“They were polite, caring, patient and friendly.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Divan Beds Centre sells divan beds, ottoman storage divans, mattresses, and headboards across the UK. Customers can order online with nationwide delivery. The range includes bespoke headboards and configurable zip-link beds for home and contract buyers. Product pages usually show mattress densities, size options, and delivery timeframes. A dedicated service team handles order questions and custom requests.