Reviewers repeatedly say the company took payment but did not dispatch the goods. Many describe getting no replies by email, phone, or online chat. Several say they had to escalate to PayPal or their bank to get their money back. A few mention a late delivery or a refund after escalation.
Examples from available reviews (Mar 2026).
Order never arrived and reviewer could not contact the company.
“can't speak to anyone”
Ordered item did not arrive and contact attempts were ignored; refunded via PayPal.
“Thankfully I received a refund via paypal”
Item not delivered and multiple contact methods failed; PayPal dispute opened.
“I have now raised a help request with paypal to hopefully get my money back”
Order delayed and customer contact failed; items arrived after cancellation.
“However a few days ago the items turned up.”
Customers describe paying for orders that were not dispatched. Many say items never arrived, and some only got their money back through payment disputes or bank chargebacks.
Buyers describe poor value when nothing turns up after payment. Several escalated through PayPal or their bank to recover the money.
Reviewers say they tried email, phone, and online chat but received no useful reply. One review says the items arrived after cancellation, which seems to be an exception.
Most reviews do not describe product condition because items were not delivered. Few mention receiving anything, so the comments do not support a reliable view of quality.
Reviewers focus on emails not returned, calls not answered, and chat messages ignored. Several call it a 'scam' and say they opened disputes after getting no response.
Most experiences are strongly negative, centred on non-delivery and lack of response. A small number mention refunds or late deliveries, but these are limited.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Quotes shortened · As of: March 2026
Order did not arrive and customer support did not respond.
“Do not use this site!”
Order never arrived and reviewer could not contact the company.
“can't speak to anyone”
Ordered item never arrived and emails received no response.
“sent countless emails and never heard back.”
Item did not arrive and the company could not be contacted.
“Item did not arrive, cannot contact company”
Ordered desk not delivered and all contact methods were ignored.
“sent loads of emails to them which were ignored.”
No contact from the company and no goods were delivered.
“no goods delivered.”
Took payment but did not dispatch the item and provided no communication.
“Doesn’t respond to emails, online chat or phone call.”
Ordered item did not arrive and contact attempts were ignored; refunded via PayPal.
“Thankfully I received a refund via paypal”
Item not delivered and multiple contact methods failed; PayPal dispute opened.
“I have now raised a help request with paypal to hopefully get my money back”
£300 order not received and emails went unanswered; PayPal escalated.
“not received after 2 weeks and tried contacted via email and no reply.”
Refund received but no explanation and customer service was non-existent.
“their customer serVice is obviously non-existent.”
Order not delivered and communication was non-existent.
“This must be a SCAM company AVOID.”
Order not received and customer service largely unresponsive; refund not provided.
“WHAT CUSTOMER SERVICE!!!”
Reviewer labels company scammers and has an ongoing PayPal dispute.
“Scammers. PayPal dispute ongoing”
Reviewer is fighting to get £600 back after a purchase.
“I am now fighting to get £600 back”
Ordered bread maker not delivered and the bank chargeback is disputed.
“I charged this back with my bank as it's definitely a scam.”
Company allegedly takes money, doesn't send goods, and ignores calls and emails.
“don’t reply to calls or emails”
Company took payment without delivering goods and ignored chat contact; PayPal pursued.
“they take your money but you don’t receive anything”
Order delayed and customer contact failed; items arrived after cancellation.
“However a few days ago the items turned up.”
Breadmaker order not delivered and company stopped responding; bank refunded money.
“they will no longer respond to any correspondence by email or letter.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
DirectGB runs an online retail site that lists consumer goods for sale. The site shows product pages with descriptions, prices, and a checkout. At checkout, customers can use common online payment methods and choose delivery options when offered. The website usually includes terms, returns, and privacy pages, and shows contact details for customer questions. People who want extra reassurance can check company registration records and the listed contact information.