Reviews Analysed
20
We Collect & Analyse Reviews
DirectGB
Experiences & Reviews
DirectGB is an online retailer name consumers may encounter when shopping for household and garden products. When researching DirectGB, verify the business registration, delivery and returns policies, accepted payment methods and published contact channels before placing an order.
Overview & Key Metrics
Positive Sentiment
0%
Latest Review
19d
Overall Rating
1.0
Our Analysis
🎯
Service quality
Reviews consistently describe poor or non-existent customer service: ignored emails, unanswered cancellation requests and no meaningful follow-up.
Share
Weak
22%
💰
Value for money
Many customers report paying without receiving goods and opening disputes; some obtained refunds via PayPal or banks after escalation.
Share
Weak
22%
⚡
User experience
Multiple reviews cite unresponsive website chat, busy phone operators and full answerphone boxes, hindering order tracking and support.
Share
Weak
8%
🔧
Product quality
Customers focus on delivery and support issues; there is no substantive feedback on the quality or condition of delivered products.
Share
Mixed
0%
📞
Communication
Frequent reports of no replies to emails, unanswered phone calls and unfulfilled chat promises, leaving buyers without delivery information.
Share
Weak
23%
⭐
Overall experience
Overall sentiment is negative: many reviewers describe non-delivery and escalated disputes, advising others to avoid ordering.
Share
Weak
25%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
AVOID- THEY TAKE YOUR MONEY, DON'T SHIP YOUR ITEM AND YOU CANT GET HOLD OF THEM!
"I placed an order for a strimmer via this company and thankfully paid through Paypal. I selected standard delivery which is 3 days apparently. Its now..."
Rhiannon Batt
Trustpilot
Sep 30, 2025
Featured for: multi-channel contact failures
Don't order from this company
"Don't order from this company. Ordered an office desk which didn't arrive, sent loads of emails to them which were ignored. They don't answer the phon..."
Julie Ellen
Trustpilot
Sep 30, 2025
Featured for: refunded via PayPal after ignored emails
This is a scam, avoid at all costs
"Ordered a scarifier from this company they took my money and said it would be dispatched in 3 days. 3 days went by and no communication to say it had..."
Ryan Foxley
Trustpilot
Sep 30, 2025
Featured for: reported to Action Fraud, PayPal dispute
Please please don't purchase…
"Please please don't purchase from this com..."
NEIL
Trustpilot
Sep 30, 2025
Featured for: large monetary loss, £600 dispute
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
N
Nick Turpin
trustpilot.com
Sep 30, 2025
Terrible company
Terrible company. I ordered a kettle. It did not arrive. I tried their customer support and emailed etc an...
e
emma windmill
trustpilot.com
Sep 30, 2025
Scam
Order wardrobe which never turn...
C
Carly Thurgood
trustpilot.com
Sep 30, 2025
Avoid - items never arrive
Ordered an item and it never arrived, sent countless emails and n...
J
Julian Linton
trustpilot.com
Sep 30, 2025
Scam - avoid
Item did not arrive, cannot contact company, phon...
J
Julie Ellen
trustpilot.com
Sep 30, 2025
Don't order from this company
Don't order from this company. Ordered an office desk which didn't arrive, sent loads of emails to them which were ignored. They don't answer the phon...
A
Andy Clarkson
trustpilot.com
Sep 30, 2025
1 star because 0 not an option
1 star because 0 not an option. As the other reviews, no contact from the compa...
R
Ryan Foxley
trustpilot.com
Sep 30, 2025
This is a scam, avoid at all costs
Ordered a scarifier from this company they took my money and said it would be dispatched in 3 days. 3 days went by and no communication to say it had...
M
Marlene Joseph
trustpilot.com
Sep 30, 2025
DO NOT BUY FROM THEM YOU WILL NOT GET YOUR ORDER
I bought a Barbary and oak cast iron frying pan that was supposed to be free delivery and supposed to be 29.99. It was supposed to be coming in 3-5 da...
R
Rhiannon Batt
trustpilot.com
Sep 30, 2025
AVOID- THEY TAKE YOUR MONEY, DON'T SHIP YOUR ITEM AND YOU CANT GET HOLD OF THEM!
I placed an order for a strimmer via this company and thankfully paid through Paypal. I selected standard delivery which is 3 days apparently. Its now...
H
Happy-days
trustpilot.com
Sep 30, 2025
Bought a large order online with Direct…
Bought a large order online with Direct GB for £300 - not received after 2 weeks and tried contacted via email and no reply. I have now had to escalat...
K
Karen Atkinson
trustpilot.com
Sep 30, 2025
Not sure whether it’s an actual scam as…
Not sure whether it’s an actual scam as I was refunded the money I had paid but I had no response to my email asking why. At least I got...
S
Steve Uden
trustpilot.com
Sep 30, 2025
SCAM COMPANY
Order placed, no further communication, not delivered when it should have been, communication none existent, telephone call not answered, emails not a...
D
Debbie
trustpilot.com
Sep 30, 2025
SCAMMERS
I ordered 6th march i am still waiting, customer service WHAT CUSTOMER SERVICE!!!, I have had one response in a email!!, after i called them SCAMMERS!...
D
Dave Bonser
trustpilot.com
Sep 30, 2025
Scammers
Scammers. PayPal...
N
NEIL
trustpilot.com
Sep 30, 2025
Please please don't purchase…
Please please don't purchase from this com...
A
Amy
trustpilot.com
Sep 30, 2025
Definite Scam
Ordered a bread maker in January which said 3-4 day delivery. Didn't come after 2 weeks so I e-mailed customer service. They replied saying it would c...
R
Ricky Drury
trustpilot.com
Sep 30, 2025
Scammers
They are a scam do not buy from these don’t reply...
J
James g
trustpilot.com
Sep 30, 2025
Do not use they are complete scammers…
Do not use they are complete scammers you order stuff they take your money but you don’t receive anything I’ve gone through pay pal so wil...
E
Elaine CooK
trustpilot.com
Sep 30, 2025
Nothing but problems from ordering
Nothing but problems from ordering. Said 3 to 4 day delivery, weeks passed. Tried to cancel the order as I had to purchase another item urgently. Trie...
L
Lisa
trustpilot.com
Sep 30, 2025
Never arrived.
I made an order for a breadmaker on the 12th Jan. By March it has not arrived and they will no longer respond to any correspondence by email or letter...
Conclusion
Reviews in this sample predominantly report missing deliveries and poor responsiveness from support channels; several customers opened PayPal or bank disputes. A number of reviewers eventually received refunds through card providers or PayPal, while others reported ongoing disputes or reporting to fraud authorities. If you consider ordering from DirectGB, prefer payment methods with buyer protection, keep documentation of all correspondence and check seller registration and shipping guarantees beforehand. Consider alternatives with clear delivery tracking and responsive customer service.