Reviews in this sample predominantly report missing deliveries and poor responsiveness from support channels; several customers opened PayPal or bank disputes. A number of reviewers eventually received refunds through card providers or PayPal, while others reported ongoing disputes or reporting to fraud authorities. If you consider ordering from DirectGB, prefer payment methods with buyer protection, keep documentation of all correspondence and check seller registration and shipping guarantees beforehand. Consider alternatives with clear delivery tracking and responsive customer service.
Examples from available reviews (Feb 2026).
Item not delivered and multiple contact methods failed; PayPal dispute opened.
“I have now raised a help request with paypal to hopefully get my money back”
Ordered desk not delivered and all contact methods were ignored.
“sent loads of emails to them which were ignored.”
Took payment but did not dispatch the item and provided no communication.
“Doesn’t respond to emails, online chat or phone call.”
Reviewer is fighting to get £600 back after a purchase.
“I am now fighting to get £600 back”
Reviews consistently describe poor or non-existent customer service: ignored emails, unanswered cancellation requests and no meaningful follow-up.
Many customers report paying without receiving goods and opening disputes; some obtained refunds via PayPal or banks after escalation.
Multiple reviews cite unresponsive website chat, busy phone operators and full answerphone boxes, hindering order tracking and support.
Customers focus on delivery and support issues; there is no substantive feedback on the quality or condition of delivered products.
Frequent reports of no replies to emails, unanswered phone calls and unfulfilled chat promises, leaving buyers without delivery information.
Overall sentiment is negative: many reviewers describe non-delivery and escalated disputes, advising others to avoid ordering.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Quotes shortened · As of: February 2026
Order did not arrive and customer support did not respond.
“Do not use this site!”
Order never arrived and reviewer could not contact the company.
“can't speak to anyone”
Ordered item never arrived and emails received no response.
“sent countless emails and never heard back.”
Item did not arrive and the company could not be contacted.
“Item did not arrive, cannot contact company”
Ordered desk not delivered and all contact methods were ignored.
“sent loads of emails to them which were ignored.”
No contact from the company and no goods were delivered.
“no goods delivered.”
Took payment but did not dispatch the item and provided no communication.
“Doesn’t respond to emails, online chat or phone call.”
Ordered item did not arrive and contact attempts were ignored; refunded via PayPal.
“Thankfully I received a refund via paypal”
Item not delivered and multiple contact methods failed; PayPal dispute opened.
“I have now raised a help request with paypal to hopefully get my money back”
£300 order not received and emails went unanswered; PayPal escalated.
“not received after 2 weeks and tried contacted via email and no reply.”
Refund received but no explanation and customer service was non-existent.
“their customer serVice is obviously non-existent.”
Order not delivered and communication was non-existent.
“This must be a SCAM company AVOID.”
Order not received and customer service largely unresponsive; refund not provided.
“WHAT CUSTOMER SERVICE!!!”
Reviewer labels company scammers and has an ongoing PayPal dispute.
“Scammers. PayPal dispute ongoing”
Reviewer is fighting to get £600 back after a purchase.
“I am now fighting to get £600 back”
Ordered bread maker not delivered and the bank chargeback is disputed.
“I charged this back with my bank as it's definitely a scam.”
Company allegedly takes money, doesn't send goods, and ignores calls and emails.
“don’t reply to calls or emails”
Company took payment without delivering goods and ignored chat contact; PayPal pursued.
“they take your money but you don’t receive anything”
Order delayed and customer contact failed; items arrived after cancellation.
“However a few days ago the items turned up.”
Breadmaker order not delivered and company stopped responding; bank refunded money.
“they will no longer respond to any correspondence by email or letter.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
DirectGB is an online retailer name consumers may encounter when shopping for household and garden products. When researching DirectGB, verify the business registration, delivery and returns policies, accepted payment methods and published contact channels before placing an order.