Many customers highlight helpful shop staff, named employees, and professional fitters. Several reviews mention quick delivery, easy ordering, and sturdy flooring. A distinct group reports missed deliveries, damaged or faulty floors, and refunds that were not sorted out. Overall, reviews swing between consistently good service moments and serious operational breakdowns.
Examples from available reviews (Oct 2022 – Mar 2026).
Samples didn't arrive after ten days, reviewer very disappointed.
“Waiting 10 days for samples delivery and nothing. Very disappointed”
Knowledgeable staff, good displays, and prompt, professional delivery.
“Order delivered quickly and professionally”
Long delivery delays and missed fitter appointment cost reviewer a day's holiday.
“They don't deliver for months.”
Flooring arrived damaged and company refused to accept return.
“it was completely damaged and unusable.”
Reviewers often commend specific staff members, local store teams, and fitters for quick, polite help. Many describe fast, professional deliveries and neat installation. A smaller group mentions pushy sales, cancelled deliveries, and refusals to take returns.
Several customers mention sharp pricing and good deals arranged by in-store staff. Some chose other suppliers due to price differences. A few report unexpected extra charges or disagreements over additional payments.
Many reviewers say the purchase was straightforward and recommend the company. Others describe installation disasters and slow or ineffective handling of complaints. Experiences split sharply between smooth projects and troubled ones.
Many reviews describe the solid and engineered wood as durable and well made. Several complaints mention early problems such as chipping, cracking, fading, buckling, and surface damage. Some say warranty claims or returns did not end in a satisfactory outcome.
Positive reviews point to clear delivery messages, time-slot updates, and helpful follow-up from named staff. Negative feedback includes missed deliveries, weak tracking details, and slow replies from admin. Several accounts say store teams were held back by distribution or logistics problems.
Many customers report on-time service, knowledgeable staff, and installs that went well. A significant minority describe delivery failures, damaged goods, or disputes that were not resolved. Taken together, reviews show a clear split in end-to-end customer outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Quotes shortened · As of: March 2026
Reviewer alleges company demanded an extra £660 after initial payment.
“they write to pay another £660.”
Terrible installation, unprofessional fitters, and slow, inadequate customer service resolution.
“The installation was a disaster.”
Long delivery delays and missed fitter appointment cost reviewer a day's holiday.
“They don't deliver for months.”
Repeated delivery failures and poor communication caused significant time and frustration.
“they are unable to assist with delivery issues.”
Flooring arrived damaged and company refused to accept return.
“it was completely damaged and unusable.”
Evocore 360 tiles showed fading, indents, and buckling across use.
“The colour faded wherever furniture was placed on it”
Delivery and stock management failures repeatedly undermined store sales efforts.
“The sales people are badly let down by the administration and distribution sections of this company.”
Reviewer strongly advises avoiding the company after poor experience.
“Worst company I have ever dealt with for wood flooring.”
Company refused returns and charged excessive collection fee, poor service.
“they have refused to accept them at the shop and are trying to charge £60”
Bernard provided exceptional service and durable, high-quality samples.
“Execptional service from Bernard in the Edinburgh store.”
Laminate creaks across multiple rooms and customer service refused help.
“the laminate/underlay creaks and makes a significant amount of noise”
Flooring cracked and made loud noises within two weeks, leaving customer stuck.
“The flooring is already cracking and making awful noises after only two weeks.”
Delivery repeatedly missed and communication failed, leaving order undelivered.
“delivery tracing was showing as ‘delivered’ which obviously wasnt the case!”
Delivered flooring colour differed markedly from showroom sample and refund refused.
“The flooring delivered is a markedly different colour from the showroom sample”
EvoCore flooring scratched, dented and chipped within months despite careful use.
“It's getting scratched, dented, and chipped as you look at it.”
Store cancelled delivery despite payment, leaving customer without flooring and waiting.
“the flooring is out of stock so they won’t be delivering....!!!!!”
Evocore vinyl warped and developed gaps soon after installation, warranty ignored.
“Gaps started to show all over the floor”
Delivery delayed and supplied trims didn't match flooring; customer service refused refund.
“This Golden Oak Scotia was no where near the same colour as the flooring”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Direct Wood Flooring sells timber, laminate, and vinyl flooring to trade and retail customers across the UK. It supplies products through an online store and a network of retail showrooms. Customers can order samples, arrange delivery, and use professional installation via contracted fitters. Product pages include specifications, installation advice, and the standard terms for returns and warranties.