Feedback falls into two clear camps: smooth online orders with fast delivery, and frequent operational problems. Many reviewers praise door quality, clear product pages, and helpful staff. Others report damaged or incorrect deliveries, inflexible returns, and refunds that were not resolved. Overall, straightforward purchases go well, while problem orders often end up needing escalation.
Examples from available reviews (Nov 2013 – Feb 2026).
Multiple damaged deliveries and delayed refund left customer out of pocket.
“I’ve now received 3 deliveries of the same door, all of which I had to return due to damage.”
Errors and rigid processes caused extra costs and poor support.
“once they have your payment, any mistakes or missing items become the customer’s problem.”
Fantastic quality and very speedy delivery, highly recommended.
“Utterly incredible! Super speedy delivery & amazing quality!”
Order delivered quickly and door quality was great.
“Order was delivered quickly and was correct”
A repeated set of negative reviews mentions damaged shipments, wrong items, and collections that did not happen. Several customers describe strict post-payment steps that prevent refunds or replacements. A separate group highlights staff who fix problems quickly and send out missing parts.
Many reviewers point to competitive prices and good value versus competitors. A smaller but noticeable group disputes unexpected deductions from refunds and large kit charges.
Customers often describe an easy website, simple ordering, and quick delivery. Other reviews mention long back-orders, cancelled orders, and delivery scheduling issues that pushed back installations.
Many reviewers praise sturdy doors, positive feedback from fitters, and products that match the specifications. Others report veneer and finish problems on external doors, moisture-related buckling, and items arriving with physical damage.
Many comments mention quick responses, clear delivery updates, and knowledgeable sales staff. Several reviews also point to courier errors, delayed deliveries of door furniture, and occasional rude or unhelpful replies.
Reviews split sharply between hassle-free purchases with high-quality doors and difficult orders affected by delivery damage or returns disputes. The biggest differences come down to whether deliveries arrive intact and how damage or refund requests are handled.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · Reviewcentre (10) · Reviews (8) · Reviews (1) · Quotes shortened · As of: February 2026
Doors and handles arrived quicker than expected.
“all delivered quicker than expected.”
Well organised with knowledgeable staff who went the extra mile.
“great organisation with knowledgeable staff willing to go that extra mile.”
Received incorrect items and staff were rude about returns.
“the manager's attitude became rather rude and I found his approach quite aggressive.”
Incorrect delivery and refusal to replace mismatched glass panels.
“Direct doors admit having sent these in error, but will not replace.”
Very pleased with composite door and professional fitting.
“Really pleased with the composite door and fitting.”
Damaged deliveries and failed collections left refund unresolved.
“Doors were delivered damaged after courier didn't arrange delivery date and took three attempts.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Direct Doors is an online retailer selling doors and related hardware for homes. Listings show specifications, dimensions, material details, and photos. The range includes internal, external and composite doors, garage doors, and door furniture such as handles and hinges. The site also offers technical information and installation guidance to help customers choose. Customers can make sales and technical enquiries through the website’s contact channels and by phone.